I had the misfortune of a tree falling through my roof just before Thanksgiving 2016. My insurance agent highly recommended ProTech so I called them with confidence. I had tarped the roof and consulted with the project manager who advised emergency remediation, and they came quickly to "double-check" and reinforce my tarp work so that water would not pour in. So far so good. Given the Thanksgiving holiday, they were not able to begin work until a couple weeks out, and I was accommodating. Then in early December we had a snap of VERY cold weather, and ProTech advised it was too cold to work. Again, I was accommodating. Then it was the Christmas holidays... then it was New Years... then it was "too cold" again... Soon it was approaching March of 2017 and little progress had been made on repairing my roof. Contact with the project manager became more sporadic. Ultimately it was well into spring before work was underway, and then it was very slow. One day, they came and FINALLY undertook the work - though I was not at home and had little notice (which was fine enough). However, the project manager said there was more damage, roof trusses had to be replaced, etc. and increased the damage estimate substantially. I didn't have issue with this per se, but I asked the project manager to share pictures and a details list of the additional work so that I had this documentation for my records. I never received any of this information. While the bulk of the work was completed (the roofing and "truss repair") almost a YEAR LATER, the additional work to replace the rainspouts and fascia trim and finish painting went uncompleted for months. My project manager was MIA. Several months later, the finish tasks were "completed" but sloppily. When they painted, they had used the wrong colour paint. This was partly my fault, as I had left the leftover paint for them from the original homeowner; however, when they painted, then splashed broad swaths of the wrong colour paint on the siding - work that was not even part of the repair - and I couldn't fathom why they felt compelled to do this. Eventually we got the right colour paint and this part of the task was completed. But the rainspouts were replaced with substandard quality workmanship, and after a few conversations with the new project manager (apparently my original PM had been terminated for failing to keep up with projects), I felt so tired of dealing with them that I just wanted them gone. It had been over a year at this point. I received an invoice that included several hundred dollars for "debris removal", and I questioned this charge because I still have a pile of roofing and boards with nails sticking out on the side of my house. I wrote a letter to the project manager asking for an adjustment to the invoice in good faith. This request was not acknowledged and they happily charged the full amount for what I felt was substandard and incomplete work. I strongly recommended to my insurance company to never recommend them again (and they took them off of their providers list), and I will do the same to advise against ProTech to anyone who asks. read more

Crooks in my opinion. Sales guy lied, told me Aluminium siding wasn't made anymore so I had to go vinyl. Told me I would only be responsible for my insurance deductible. At final insurance review, the claim adjuster said they did things they didn't have to and the sale guy said it was required and would send the information to the insurance guy. He never sent the information to the insurance guy and the deadline for the claim came and neither I or the insurance adjuster heard from Protech. I thought about suing them when I found out I had a right to Aluminium siding but didn't at the time. Almost 6 months AFTER the claim was paid and closed, they sent me an invoice, Do NOT use this company. I am hiring an attorney and won't be shocked if it turns into a class action suit as I am sure others have been scammed by them read more

I used Pro Tech Restoration for replacing roof, siding, windows, fascia, garage door and gutters. From start to finish everything went smooth. The crews working on the house were polite and courteous and did an excellent job cleaning up. My house looks fantastic and I had a real pleasurable experience using Pro Tech! Highly recommended! read more

I used them for replacing roof and siding due to storm damage. From start to finish they were great. They met with the insurance inspectors and got the coverage that I needed. They accepted the quote and I never had to worry about anything but the copay. The company was very accessible and always responded to my questions or needs quickly. They were also concerned about doing a quality job. I would use them again read more

They came to me after a nasty hail storm came through. They sent a junior level guy to meet with the insurance adjuster and my claim ended up being denied. After this I was very dissatisfied and they showed how good they can be. They had to jump through some hoops, filed an appeal with the insurance company and set up a re-inspection. This time Randy, who really knows his stuff and is a nice guy, and his manager came to meet the adjuster together. They came an hour early and went all around my house marking spots where there was damage and were prepared. This time the claim was approved not only for the roof but for my siding as well. I was not happy at first but they made up for it. The new roof looks great and they used high quality shingles. They took care of the job in one day with a few follow up visits to finish minor details. I paid some extra to have larger gutters put in and they took care of all of it. With new siding and roof my place looks great and has inspired me to do some other things around the house and yard. Thanks Pro Tech. read more