Been coming here about 5 years now and the service here is always great. The staff from top to…read morebottom is knowledgeable and friendly! I want to give a special shout out to Tim who went above and beyond to make sure my experience went smoothly and efficiently. Experiences like this make returning here for service something to look forward to.

All of the employees that work at this location on IMPERIAL highway and HARBOR boulevard are…read moreincredible! Great customer service. Amazing teamwork, they get you in and out. They don't try to upsell like crazy, but they tell you what you need. Every visit that I have at this location is consistent, and that's why I keep coming back. This time...Manny helped me with my Oil Change and I talked to a couple of the other employees while I was waiting and they are also kind and friendly here! There are oil change locations everywhere, but I'll drive by them to come here, because of the customer service and POSITIVE ATMOSPHERE any day!

The service was great I called on a wed evening and my car was being seen on Thur morning. I went…read morein for what I thought was a broken A/C blower which is around $350 bucks to replace. OC Auntomotive and Diagnostic had my car for about an hour and gave me a call saying my car was done. And that it wasn't the AC blower because I had changed my car battery a couple days prior and that threw off my calibration. All I paid for was the diagnostic. I got honesty and that is why they will continue to get my business.

Called this shop to get a quote for a basic oil change on my Jeep Wrangler and was honestly…read moresurprised when they came in about $100 higher than the dealership. When I asked why it was so high, they mentioned it included some kind of "warranty" with the oil change. That didn't really make sense to me for such a standard service and felt more like an upsell than actual value. I'm all for paying a fair price for good work, but for something as routine as an oil change, I expected pricing to be at least competitive with a dealership...not significantly higher. Ended up going elsewhere.

This man is not trustworthy or honest he tried to charge me $700 to recharge my air-conditioning…read moreunit saying that system had a crack in it. I Took it elsewhere and they told me there was no crack recharged it for $400

My AC went out in this excruciating heat . I dropped it off and Allan fixed it. I am now driving…read morewith ice cold air.

I would not recommend this Jiffy Lube based on my experience…read more I brought my car in for a brake replacement and was told it would be ready by the end of the day on Monday. Three days later, I was still waiting for my vehicle. While I understand that unexpected delays can happen, what was most frustrating was the lack of honest communication. On Tuesday the guy called in the morning saying it would be done by noon. They didn't call me until 1:30 saying it's almost done. Well by 3 pm I still haven't heard from them so I called and they said they were almost done. Every time I called, I was told my car was "almost done," yet the timeline kept getting pushed back without any clear explanation. By the end of day Tuesday they said they needed something else to fix. At this time the rental car places were closed so I was screwed without a ride. On Wednesday, the guy called saying again they were almost done and should be done by noon. Again I haven't heard from them at all so I had to call them at 3pm. They kept saying they were almost done. They didn't finish until nearly 7pm and this place closed at 6. Ridiculous. If they had been upfront from the beginning and provided realistic expectations, I could have planned accordingly. Instead, I was repeatedly given inaccurate updates, which made the entire experience even more frustrating. Waiting three days for a brake job is unacceptable, especially when there is little communication and no proactive effort to keep the customer informed. Good customer service isn't just about fixing cars--it's about respecting your customers' time and communicating honestly. This terrible communication and inaccurate timelines are reasons I will not come back.

My wife went to get an oil change on her bmw 2016 She came…read moreback and I realized that the cover from underneath the car was broken and it was dragging while driving. Now that it drags it just makes scraping noises, and now the AC sensor is malfunctioning. The crew at jiffy lube has not taking responsibility for it. Now it's my problem for something they broke. DO NOT go here.

Came in the shop because I wanted to upgrade and replace my stock rotors to drilled and slotted!…read more Turns out they specialize not only in oil changes but brakes, suspension, and a lot of of other works. They're fast and clean! Good honest prices, will definitely be coming back to do my oil changes here! Thanks Elman! 5 Starts from me!

Horrible customer service and prices are crazy expensive here. You can go right down the street and…read moreget it almost half price of what they charge. I will never go back.

Had a nail in my tire, causing a slow leakage of air. The young man at the desk was very…read moreinformative. Told me I have a lot of life on my tires. So he suggested patching the tire, instead of plugging it. Asked estimate on tires, so I know a ball park fig for in the future. He the gentleman at the desk looked up all the info and came to waiting room , sat down and explained two separate tire brands, mid price range for my Equinox. Left me the print out. And my car was ready! Took about 30 minutes. I felt good! Cared for ... not put through the wringer. Throwing my hard earned money away... The garage worker came over and told me to have a good day and thanked me. I will be back for my breaks and struts/shocks... Thanks again EV

After being stranded on the side of the road, I needed my car fixed at an affordable price. We…read moreoriginally thought we'd have to replace the entire Thermostat Housing Assembly which was going to cost us $50-$80 just for the part. Thankfully, while we were on our way to buy the part, Mr. Veraj called us to let us know we actually only needed a simple connector which cost us less than $25 instead. He then lowered the cost of his labor he'd quoted since it would be a simpler fix as well. He was very friendly, helpful and fair. We would definitely recommend him to friends and family. The shop is also conveniently located just a block from downtown Fullerton. Lots of parking and space for the tow truck to drop off a vehicle.

Found this great team of people on Google and needing a SMOG check, I went in. Jolie and her team…read morewere very attentive and professional. They took care of me quickly and I was in and out within 20 minutes or so. Shop was clean and organized - exactly what you want to see in an automotive repair shop. This gave me the confidence in knowing I came to the right place. Thank you to Jolie, Kelvin, and Sam for helping me make my visit very pleasant!

**Please Read others Reviews!!**…read more Owner cannot comprehend or write correct information he wrote wrong phone # and address on purpose after telling him numerous times, then you will call them and no answer and to top it off they closed the shop early so now I'm stuck with no vehicle and the scam is to pay them to get it back worst customer service and experience ever

Kevin and his team were very thorough and were very helpful and clear as to what they would do for…read moremy car and kept me in the loop with information and next steps and made the process so easy had great quality with their customers and great value and I walked away a happy customer - will definitely be returning for future fixes - thank you guys so much!

I had a great experience with JJ Star. My main reason for a high rating is the timeliness and…read morecommunication, as I have generally had unpleasant experiences with auto services (mostly dealerships). I got my car serviced about a month ago by this business. One Saturday, my dashboard had lit up with a bunch of lights and it was rattling on the freeway. I was referred to them by AAA and brought my car to the shop after a quick phone call to give them a heads up. In the office, I spoke with Kevin, who kept me informed and updated on the plan. After leaving my car at the shop for diagnostics, I expected to hear back later that afternoon, as they closed a little earlier at 3 PM. However, I didn't hear anything back from them (this is why I removed one star). Since they were closed on Sunday and Monday for Memorial Day, I had to follow up with them on Tuesday morning when they opened at 8. Kevin told me the issue with my car's ignition coils, recommended a tune-up, and ran the numbers, which I found to be a reasonable price. They told me that my car would be ready before the end of the day. I was honestly pretty skeptical, but it was ready before 3 PM! They do take Zelle payments which lowered the cost a little bit. It's been a little more than 5 weeks since the service and my car has been running excellently so far. Thank you JJ Star!

This place was recommended to me by my AAA guy. Great reviews too so I was hopeful I would have a…read moresimilar experience-- and I certainly did! Although Joe took a couple days to get to my car it was worth the wait as he did a thorough job diagnosing two issues -- even fixing one of them during the diagnostic time. He spent a great deal of time both on the phone and then in person at pick up with me and my son explaining what he felt the issues were. Realistic recommendations with fair pricing but more importantly he didn't try to upsell or create a sense of urgency for something that we all knew wasn't yet at that point. Which is what most other auto shops fail to realize -- how much this pisses off potential customers more than anything. Joe offers a more "traditional" approach to car repair in terms of his relationship with his customers so for that alone I would return and also highly recommend to others

My family has been taking our cars to Integrity Automotive for years and have always had great…read moreservice!!!

All of these staff working on a weekend in 95F degree weather in the middle of the afternoon were…read morephenomenal and could not be any better in professionalism and care for the vehicles in their garage. Thank you to the manager on site for explaining how a drive-through quick service works to me and keeping the process professional!!!!! I knew what I needed, full synthetic change, so we didn't run into any issues with upcharging or upselling other random services. Value for $100 meant I was in and out in 20 minutes and could make it down Imperial for a burger before traffic hit!

It pains me to do this; I've been going here for more years than I count, but I did my oil change…read morethere on Friday, 03.20 (when they had their 20% off entire invoice online special). I got my oil change done, simple as that. The problem came with the extras... they tested the battery, and for some reason it came back as "low, needs replacement" (I'll explain the dubiousness in a sec). They wanted to charge me $350 for an AGM battery, even tried to upsell on it. Side note: granted I arrived at the tail end of their day, but they also didn't check transmission fluid. Something to consider. Needless to say, didn't take the first offer presented, as I went to a local parking lot and called AAA, have them do a remote battery service for a second opinion. And guess what they found? The battery was operating normally. Far and away from the results shown to me on the valvoline worker's iPad. Which indicates that someone was lying. Out of the blue, this seems an isolated incident, a one in a million chance; but I have it on good word from a local FB group that this is happening with other folks as well.. not with batteries necessarily, but crucial items such as transmission fluid supposedly very low, when in fact it was their oil. Out of respect for going there for years, I will not say names... but I must affirm that this is the one time any type of doubt is put in place for this establishment. And such doubt (not to mention potential for flat-out lying to the customer, all for the sake of making extra at the end of the day) is something I simply cannot stand by. Please, beware: it is genuinely nice to go here for the convenience... but it's a shame that I feel I almost always need a second opinion to do any kind of service done for my vehicle. If the point of Valvoline is to be a reliable/trustworthy one-stop shop for any quick service... in terms of trustworthiness and reliability, they are failing here. And I urge retraining or a QA audit on the location to ensure that trust is rectified and genuine. Thanks. TLDR; oil change good, love the convenience, seeds of doubt/potential deception when checking battery (between Valvoline, AAA), urge QA best practices are followed or risk widespread criticism