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    HVAC installation or replacement

    HVAC system repair

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    11 years ago

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    The Cooling Company

    The Cooling Company

    3.3
    (4 reviews)

    I felt at first they were very honest…read more They were here 3 times.. 1. once to fix our thermostat and put in a c wire. So we paid for that. 2.then out a/c wasn't flowing and Travis said he'd will clean the system.. there is no leak. So then we paid for that. 3. After he "cleaned" the a/c it broke again. My husband looked at everything and it was not cleaned out the way Travis said it was. My husband took a wet vac and cleaned everything. I let them know my husband had to clean it. Even though laid a couple of hundred for that. Now a/c broke again. 4. We call again. Explain the issue. Travis comes again. Says we have a leak. We have to do a test. So now we are looking at even more money when we already spent hundreds I call the company who installed the a/c. They looked at it. Fixed it in ten minutes. It was not a leak. I feel after spending hundreds with the cooling company and then having to call in another company to fix the problem they already "fixed", the cooling company should have made it right. I tried calling several times to ask the cooling company to rectify this. I was very kind and explained the situation. I was told Chris would call me back. This was 3 weeks ago. I called 3 times after this.. and they never called Back to rectify.. nor to address the issue. Very disappointing!

    Chris and his team installed a high end very expensive system in my house. At first communication…read morewas great and service seemed top notch. Unfortunately after installation I had several issues. At first they came to inspect the problems but nothing was fixed. After a month I couldn't get Chris on the line. My calls and email were never returned even though I was supposed to be under warranty. I have to call another company and pay them to fix the problems that were never fixed by my installer. Might be forced to call the BBB and Dept of State. Very unhappy!

    Procold - hvac - Updated June 2026

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