I highly recommend Chance and Flow State Pool Service. I have been with Flow State for over a year…read morenow and am very glad that I moved to Flow State. I found Chance from Yelp after my previous pool company began providing inconsistent service. Chance provides great communication and service. Moreover, once Chance began servicing my pool, I realized that the previous pool company was cutting corners on service and product. Once Flow State began servicing, my pool was clearer and the water was softer (salt water) than before. I trust Chance to take great care of my pool - and isn't that what we are all looking for in our vendor partners?

I had the opportunity to use Flow State Pool Service a couple of weeks ago. After I, unfortunately…read moreallowed my pool filter, chemistry and mustard algae go rampant, they quoted me a good price and recovery plan I could work with to get my pool and filter back to a crystal clear, like new condition. The guy Chance sent out, Mark was great. Highly recommended these guys.

After trial and error, Sam with patience was able to deduce my spa leak. Appreciate the time and…read moreeffort, Sam!

I was able to request service via Yelp for pool filter issues, and this company was very fast to…read morereply. I peppered them with a ton of troubleshooting questions, and they provided detailed answers. They never seemed annoyed, and came across as very knowledgeable and trustworthy! $150 to come out as of June 2025 and that amount goes toward any additional services thereafter. Highly recommend!

Nick Young never comes!!! The Jacuzzi looks absolutely terrible!! It's all green ! Clean it or…read moregive us our money back. Do you really think we don't notice!

I would not refer Nick Young Pools. Please read this, and I'll give you a fair assessment of his…read moreservices. I had never owned a pool before, so it was difficult for me to understand what constitutes good service. I inherited a company that Nick worked for when we purchased our home. That company decided to stop providing service, and Nick opened his own pool service company. I believe I was one of his original clients. After having limited pool-related issues before contracting with NY Pools, I began having problem after problem once Nick became the main man. That could be just bad luck...but I have my suspicions. Pros: Nick is very experienced and knowledgeable about pools. He takes the time to explain the issue. Nick is also willing to text during off-hours to discuss pool-related issues. Cons: Nick communicates poorly. I asked on numerous occasions for him to simply let me know when he serviced the pool. He may have left a note once or twice in two years. Despite spending thousands and thousands of dollars on pool servicing an maintenance, NY Pools suspended my service for "non-payment" without even telling me. I assumed our cordial relationship and texting meant he could talk to me, but I was wrong. The reason for the non-payment is that because you have to pay on Zelle or Venmo. Auto-Pay is not an option. If a normal pool servicing day fell on a holiday (e.g., Labor Day), Nick would take the entire week off from servicing with no notice. This is understandable for Christmas or Thanksgiving, but this is not okay without a discussion. Nick is not personable. I referred him to a neighbor, and she was not impressed with his demeanor. Nick can deny all these things if he wants, but they're the truth. A different neighbor still uses Nick, but he's not for me. Maybe he's your cup of tea. I wish him the best. FYI, my new company takes pictures, send emails, tells me the levels every single time they come over. You do not have to settle for less. I found out the hard way.

Just wanted to say thank you to the team for bringing my backyard to life. They built my new pool,…read morespa, patio, and full landscape from the ground up. The quality, communication, and attention to detail were on point. Highly recommend if you want it done right and correct price.

We have requested a quote to many different pool construction companies to replaster our pool with…read morepebble tech, renovate our waterfall and tiles, and Platinum was very professional, organized and their price was fair and average vs all other vendors. Both Dennis and his dad Denny were great. Dennis provided clear pricing and quote. Took the time to explain everything and made sure we were comfortable with the work. Once the work started, Denny stepped in and managed the entire project end to end. Everything was done ahead of time and the work completed in 6-7 business days. The result was incredible and both my wife and I are very satisfied with the investment and result.

"We are so happy with the results! The exterior looks amazing, and the attention to detail really…read moreshows. Communication was excellent throughout the process, and everything was completed on time. The finished product exceeded our expectations. Highly recommend!"

Eric is amazing! He is quick to respond, very clear and communicative, and SO detailed oriented…read morewith his mastic installation. When you talk to him you can tell that he is a pro and that he has been doing this for a long time. We got quotes from a few different mastic installers to see who would offer the best price, and Eric beat the prices of all the other guys and his work was impeccable. 10/10 recommend hiring him for the value and quality of his work.

I have a Pentair system which is two years old. It has an Intellcenter.and VSF3 pump. The system…read morestopped working and I was receiving email messages about it being down. I contacted Stephen and he immediately responded. He first provided me guidance of what I could do on my own to save me a diagnostic fee. I appreciated this feedback. Unfortunately, my system still needed someone to fix it. He made an appointment for the following day and was prompt in arrival time. He uses an app that provide you an estimated time of arrival as well as his location on a map. It allowed me to plan for his arrival (this is something FedEx uses). He is well spoken and clean cut. His knowledge is the best I've had. He's very well-versed with Pentair systems. Not only did he review what was wrong with the system but he checked all other parts of our pool (lights, heat, salt system, fill,, drain) He took his time and trained me on what to look for. I wish that he repaired more than pools because I would hire him for everything. You will be very pleased if you hire him for a repair.

Exceptional service, Steve and his team are amazing! I highly recommend them…read more We recently purchased a home with a pool. We've never owned a pool before and Steve helped us at every stage in servicing, regular maintenance and upgrading parts of the system.

The person on the phone was courteous and friendly. I explained my concerns about our water feature…read morepump and he took the time to explain to me why the pipes looked a bit weird and not to worry about it until it stopped working. I'm very grateful that he's being honest and not taking us for a ride. It's rare to find honest people now a day and I'm truly appreciate his honesty.

Jake was great! He resolved an issue very quickly and made it look so easy. He was mindful of our…read morehouse and followed up with additional information that is very helpful. A couple of others I called had acted like it was a huge deal to even look at it just because it wasn't a typical pool situation. I would absolutely recommend him and I would use him again.

Our pool has never looked better! We have been so happy with…read moreNick taking care of our pool/spa. Friendly, knowledgeable, and professional! Always shows up when he's scheduled to. Competitive pricing. All around great care! Nick does weekly cleaning/maintenance for us, but also has the skills to change out old equipment. Highly recommend!

I requested some help replacing a wired-in electric pump for my installed yard fountain and Nick…read morewas super responsive and helpful from the start. He corresponded with me via text before the job to learn more about my specific needs. He gave me an estimate and then worked with me to schedule some time to come by. He was able to get the job completely done and my fountain working again in less than an hour. He also helped fix a problem with my timer that I didn't even know I had! Not only that, but he was super communicative and helpful in showing me some additional troubleshooting that can help solve future problems should they come up. High recommend working with him and will seek his help for any and all future fountain/pool related issues.