Another great experience with the Prodigy Plumbing team. Ariel is a great communicator and kept me well informed. James and Trent communicated well and provided the quote. Field Manager Carlos stopped by a few times to make sure that the work was progressing well and that we were satisfied. The field service team was great to work with and kept us informed of progress. Marcos, Fred, Boii and Victor worked hard and efficiently to ensure that the plumbing was repaired correctly to last for years. They cleaned the areas to look like they were never there. Very satisfied with the end result and constant communication. I will use Prodigy again. read more

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I quoted two jobs with Prodigy. One for a sink drain that was draining slowly and a shower valve replacement. They came in with really expensive and high quotes, both involving unnecessary drywall work to access the plumbing from outside of the house. I was able to go with alternate quotes with both jobs that were more aligned with market rate prices. Both teams lacked basic knowledge of how to perform simple plumbing repairs and were really fast in giving me outrageous quotes with unnecessary drywall work. Avoid Prodigy Plumbing. read more

We've used this company twice, and both experiences were disappointing in different ways. The first time, they did an okay job, but never came back to finish the small details. I made the mistake of paying before the job was 100% complete, and they never followed through. The second time, I only called them because it was an emergency and no one else was available. That turned out to be a very costly mistake. The job involved replacing a high-end Grohe shower system. Instead of being honest and saying they weren't experienced with this type of installation, they proceeded anyway. While working, they burned my closets and surrounding areas with their equipment. Later, another plumbing company told me they could have easily used flame-retardant protection to prevent this damage. They replaced the shower parts and claimed the job was done--but it was a disaster: No hot water No water pressure Crooked installation Scratched wall plates Overall sloppy and careless work Over two months, they sent six different people, each claiming to be more experienced or a supervisor. Every single one was just as unreliable--taking days to respond to calls and texts and delaying return visits. They also sent plumbers with shockingly poor judgment. One of them jumped my fence to turn the water on and off instead of simply asking us to open the door (we were home). In the process, he broke the fence. In the end, they never finished the job and didn't even have the decency to admit they couldn't handle it. This ended up costing us much more money to fix their mistakes. We finally called NexGen Plumbing, and they cleaned up the mess in just a couple of visits. Please save yourself the time, stress, and money. Go with another company. read more

I have used them before, and was happy. Apparently they were sold to one else. On this call, I had a leaking pipe on my sprinkler valve. The guy showed up on time. When I showed him my issue, he snapped a picture. He didn't even really look at it. He told me that it would be $3600.00 at a minimum. I asked him if there were any other options and he said " you are in a tough spot. " I figured he just wanted to get home or had other things to do as it was close to 4 or so. My family and I went without water for the rest of the night no toilet, shower etc. I called another company and they showed up the next day and fixed the leak in a hour and a half. Only charged me $300.00 I was so happy I gave him a $100.00 tip read more

Prodigy had our phone number from a previous call. Seems now, they are running a new low AI Robocalls ("Sean") to get your attention. If you have ever thought the manual caller would be annoying, let me introduce you to this new nightmare of existence. Shame on you, Prodigy - Avoid people with this business practice. In our previous quote with them, we requested service from them and a quote. Turns out, they are way over the top expensive. Maybe, to provide enough fodder to spend on AI tokens? read more

I chose this company because of the many positive reviews, but unfortunately I should have paid more attention to the negative ones. I called them because my shower pressure was extremely low--the showerhead was barely dripping. I was told the shower valve needed to be replaced and that the job would take 1-2 days because they would need to access it from outside and open the side panel of my house. Once they opened the wall, they told me the wood was too old to close it back up. They deducted $300 for that, which I appreciated, but this left me with an open side panel that I now need to hire a contractor to repair. After replacing the valve, they tested the shower--and nothing changed. The water pressure was exactly the same. Then a younger plumber simply replaced the showerhead, and suddenly everything worked perfectly. This made it very clear that the valve replacement and opening the house were completely unnecessary and that the issue could have been solved by replacing the showerhead from the start. The entire job took about 4 hours, not the 1-2 days I was quoted. I was charged $3,600, and now I also have additional costs to fix the exterior of my house. I asked for a discount because I strongly believe I was charged for work that did not need to be done. The manager, Rick, was rude, impatient, and unwilling to work with me. He kept insisting the valve was the problem but could not explain why the issue remained after the valve replacement and was only fixed once the showerhead was replaced. This was an extremely frustrating and disappointing experience. I do not feel the work was properly diagnosed, fairly priced, or professionally handled. They are not BBB accredited company read more

Prodigy Plumbing & HVAC - Plumbing Near Me - Long Beach, California

Russell Stephan is a great plumber. Knowledgeable, efficient, and reliable. New toilet installed with minimum of fuss. Will always use Prodigy!​​ read more

Excellent company. The plumber showed up on time. He checked the problem and said that it was minor (I had called about a slow draining shower). He removed some gunk from the inner drain cover and the problem was solved. The best part is that I was not charged anything. Now who does something nice like that in today's world. I will call them if I ever need a plumber. read more

They don't respond Disappeared in thin air Guy came once asked for good review Told us will be back No response after that No body returned phone call after that Very bad company Will not contact them again read more

Russell did a great job, very helpful, did a great job and fixed the long standing problem.

Wow! Trent is spectacular - will always use him and this company going forward. It's Christmas Eve. I'm hosting 15 people for dinner tonight. It's raining like crazy. And i wake up to the only toilet I have - overflowing with water - all over the floor(s). Panic (and a couple of laughs at Murphy's law). The company I called before said they were fully booked today. Panic x10. I called prodigy and Trent was here within the hour, super knowledgeable, professional and fixed everything. Not to mention super kind. Can't thank you enough. A Christmas miracle indeed. read more

Worst Experience Ever - Avoid Prodigy Plumbing If I could give zero stars, I would. This company is completely unprofessional and dishonest. They showed up late, overcharged for simple work, and the problem wasn't even fixed correctly. When I called to follow up, they gave me the runaround and acted like it was my fault. The technician seemed inexperienced, rushed the job, and left a mess behind. On top of that, their customer service is rude and dismissive--once they have your money, they don't care. Save yourself the headache and go with a company that values integrity and actually knows what they're doing. Prodigy Plumbing is the worst plumbing service I've ever dealt with. read more

I've used Prodigy in the past for small jobs and I was very satisfied. They are responsive, communicate well, and the guys are professional. Recently, I had a REAL issue and I was provided a quote with a range of $54,000-$20,000 (yep, really). I could have all the pipes replace in the home for the lowest amount quoted. Today, another company is completing the job for $2,700. read more

Got a plumbing inspection done. The plumber, Steven, was knowledgeable and gave me many recommendations during the inspection. Plus, he was not pushy at all on any of the services. I got a PRV installed by Steven as well. He is very attentive to his work and answering my questions. I appreciate his attention to detail. He noticed a leak after installing the PRV, and fixed it right away without any additional charges. The 1 year warranty is great, with an addition to the 6-month subsequent inspection. I see that Prodigy Plumbing makes sure that their work is done properly. I knock off one star due to the plumber being a bit late for the PRV installation appt. The ETA was 8am-10am, but arrived at 12:10pm. I understand that plumbers are busy with previous customers and appointments too. I appreciate the front desk letting me know that the plumber was going to be late. read more

This used to be my favorite trusted plumbing company. Started with them when they were just a few plumbers and the service was great. Sadly they got really big and the quality suffered. The owner Mark is still i believe a great guy but i think he's become more hands off. Recently i got a canned email for a survey and thought i would get a call back but didn't get anything. Essentially the plumbers and workers now give to the moon estimates and it feels more pressured, like if you don't go with the bid right now i can't give you the same price tomorrow. Felt really sleazy imo. The next day i got the same work but at 10k less in price... Wow! Work quality i think it's still great but they are giving huge ranges in times to show up like 9-2pm and I'm like ok you are my guys but at 2:30 no call or anything and when you do show up there isn't an apology or anything? read more

Im an Electrical contractor and I called them to let them know they did there Electrical not rated for outdoor use. Joseph called and thanked me. He said they needed help in the Electrical part of there install service. I helped them out on a couple small service calls in April. After I helped my small invoice of $450 didn't get paid. Total misleading and dishonest management. I will say there plumbing AC techs are good guys. read more

I'm so glad I called this company because if the technician didn't know what he was doing, I would have ended up having a disaster in my house. The plumber, Cesar, caught pieces of old pluming in my pipes!! A disaster that was created by a "licensed contractor" when updating my bathtub stopper. Cesar was extremely professional, efficient, polite, and very nice. I'm very thankful to this company read more

Prodigy Plumbing & HVAC - Plumbing Near Me - Long Beach, California

Prodigy Plumbing (Steven, Jerry, and Bob) has been a lifesaver for us! After vacation we found a cracked PVC pipe, and they fixed it right away. The leak resulted in us having to shut off house water. Prodigy plumbing was able to be at our house AND completed repair in less than 2 hours from calling! They came back later to handle a copper-to-PVC transition and also replaced a corroded hose bib. Previously, they saved us from a clogged drain and even added a clean-out. They're super quick with emergencies (especially with house water or drainage issues), and honestly just really nice, easy guys to work with. Highly recommend! Thank you Steven, Jerry, and Bob! read more

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Prodigy Long Beach installed two HVAC systems in my house and a tankless water heater. I have had the all serviced by Prodigy in the last few years. I made an appointment to have both HVACs and tankless water heater serviced today between 9am to noon. I get a call today from Prodigy Long Beach at 845am that they no longer service HVAC systems. Ok, that is a business decision, but why call me the day of the scheduled service to cancel? Why not call me earlier ? They knew about this appointment for four weeks. They had nothing about tankless water heater service on their schedule for me. I was referred to another HVAC company , but the person from Prodigy knew nothing about the company. I could not find them on the internet. Use any other company. Prodigy Long Beach has a high turnover of employees. I was never able to get the same service technician. Their website today still says Prodigy plumbing HVAC and plumbing service. What a joke. read more

Amazing, friendly service! Shout out to Trent who was quick & efficient, and well priced. He fixed a clogged & leaky faucet and flushed our water heater for a move. Thank you!! read more

Russell was knowledgeable and quickly diagnosed our plumbing issue. Great communication and efficient in resolving our concerns.

Cesar was awesome.!! Came to my house promptly. Communicated beforehand. Was knowledgeable and kind. Got my drain completely clear and cleaned up after. Will use again, and will ask for Cesar! read more

We had a dishwasher air gap issue that was flooding our sink and Jerry from Prodigy Plumbing came to the rescue! He arrived right on time, was professional, friendly, and clearly knew exactly what he was doing. In one hour he had the problem completely fixed and everything working perfectly again. It's rare to find someone this reliable and skilled. Highly recommend Prodigy Plumbing and especially Jerry! read more

Jerry came in to check on my macerator toilet. He took the time to educate me, the customer, on how to resolve the problem. Jerry was great and I will call Prodigy again when I have plumbing issue. read more

Had a leak in the water line into my home. They tore up my concrete, fixed the leak with new copper piping then replaced the concrete. Kenny did a great job in the hot sun recementing my walkway. The job was done over three days and they showed up on time for each appointment. read more

Russell was kind, courteous and professional. Diagnosed our problem accurately and fixed it quickly.

Hello, just wanted to leave a review for a prodigy plumbing in particular Frankie the technician. My air conditioning condenser was not activating. They came in NEW right away with the potential problem was they were on time very cordial explained to me what happened, which was something very simple and honestly, the greatest part of it was is that they just were very fair and honest and didn't try to charge me for work, but they didn't need to do. I will definitely use them again for HVAC work. I have also used the company for plumbing, which they are very good at and again. Frankie was awesome. Having said that I would've clearly paid read more

Plumbing problems are never fun. Russell from Prodigy was quivk and super helpful. Thanks for explaining the problem and showing us the fix. With a year warranty, it's good to know we're covered. read more

Called, requested for a service and they came the next day, Steven came and explained everything and estimate , fast and efficient , will definitely call them again for a service, thanks Steven for coming And for explaining stuff to me read more

First and foremost I want to shout out Ken and Eric for doing a phenomenal job. Eric did the p-trap repair and Ken took care of the drywall, tile, and shower. They were both professional and worked very quickly. I was impressed with how fast they sent sales people out after my initial call and how quick there was someone working on it. I think the only downside was the sales guys stopped replying to my texts after I signed the contract. I had to try to get ahold of the front office via phone instead of a text back. Otherwise, everything was great. I was really happy with the work done. Thanks to Ken and Eric, my house is looking good. read more

This is to update everyone including Prodigy. I received a text message yesterday that a technician will come today Monday and I need to click "C" to confirm. So I confirmed. This morning all I have been getting is AI assistance. Around 11:30 AM a manager Rick spoke with me. He says the delay is due to the part back ordered (I have been told this several times). Anyway he and everyone are pleasant. I asked why not just order from Amazon, or change the brand instead of waiting for that one part that's taking soooo long since LAST YEAR!!!!! Manager says he found a product and the supplier sent a runner to pick it up from another branch. I committed to over $13,000 plumbing project with Prodigy Plumbing.... My ordeal/frustration is still ongoing. I lost today's pay. DO NOT USE PRODIGY PLUMBING. They are nice, but that's all. It does not say much about outcome driven business. I will be reporting this company to California state, licensing board, etc. read more

You lost a star from me. Needed more plumbing work done on my home due to the discovery of some cheap jerry rigged piping done by the previous owners. Having used Prodigy before and being impressed with their work, I didn't hesitate to hit them up first. That said, we needed to replace some old galvanized pipes to copper. The original inspection and estimate were done cordially and professionally. The work done was great and solid. Again, they were respectful of the house, to me, my wife, and my kid. Putting down tarps and wearing booties to protect my flooring and such. The only reason they lose a start this time around was due to horrendous communication. After the estimate was signed, I was cancelled on twice and had a no show on one day. And one cancellation and the no show happened when there was unfinished work from the previous day. It was only after my constant calling and prodding -- being told I would receive a callback only for it to never come -- that at the end of the day, a field manager finally got back to me and personally gave me an ETA of when the work would be completed. Again, the work was great. Where Prodigy dropped the ball (hard) was when it came to communicating with me. read more

Stephen was amazing! He came by diagnosed our problem and addressed it within minutes. He was trustworthy and considerate. I would trust Prodigy Plumbling (especially Stephen) with any future plumbing issues. read more

I was thrilled to find out Prodigy plumbing also services heating and air-conditioning. My furnace was acting up and they sent over senior technician Steve Fernandez. Super professional, courteous, he even wore booties inside of my house! Within an hour, my furnace was up and running just like new! Super reasonable pricing as well, definitely recommend Prodigy! Thank you guys! read more

Prodigy Plumbing & HVAC - Super tech Steve saving the day! - Plumbing Near Me - Long Beach, California

Russell, was amazing. Clean, quick, kind and solved the problem. Thanks again, we would definitely used Prodigy in the future.

I have been trying to call since yesterday and all I get is a response from AI saying they won't open for another 3 days! We have a major leak on a main water pipe that prodigy plumbing "repaired" earlier this year. We have no water because Golden State had to come out yesterday due to the leak occurring and causing thousands of gallons of water loss. Prodigy, please respond. It is not ok to live without water due to a bad job on your part. I don't like to write negative reviews but this is an extreme situation. read more

Russell the service man was prompt and professional. Highly recommended. Scheduling was easy. Job done for the price quoted. read more

Professional crew all around. This team is responsive and has excellent attention to detail. Bob helped me in the past, this time recently it was Jerry who fixed my toilet leak. I am honestly very happy to have found this company as they are my go to. Proceed with confidence! read more

Look no further! I would not use anyone else other than Prodigy Plumbing. Been using them for several years to replace water heater, annual water heater flush, annual inspections, repairing and replacing plumbing parts, and AC tube up. Technicians arrive on time and are knowledgeable and professional. They don't try to upsell you and always explain your options. Technician Steven is the absolute best. Excellent customer service and takes the time to inspect and triple check the work. Try their service and you will not regret it. read more

I normally don't leave reviews, but I felt it was important to share my experience. I had high hopes after reading all the glowing reviews, but unfortunately, mine didn't go the same way. I rearranged my entire day, even canceled other plans, based on a scheduled appointment that just... never happened. First, I was told someone would be there -- then I was told there had been a mix-up because someone canceled. Then I was told "oops, my bad," and someone would still come. So I waited. Hours passed, and I got a last-minute excuse about car trouble, which didn't really feel genuine. It's really frustrating to be treated like your time doesn't matter. If you're thinking of booking, just be prepared to have a very open schedule for a couple of days -- things are definitely disorganized and unreliable. It's disappointing, especially when you read so many great reviews and end up being the one who gets the short end of the stick. I wonder how many others had a similar experience but never posted. Hopefully, they tighten things up and respect people's time going forward. read more

Prodigy Plumbing & HVAC - Plumbing Near Me - Long Beach, California