I'm from out of town visiting my retired father in Long Beach. At his home, a swarm of fruit flies floated around the kitchen and the upstairs master bathroom, and it finally dawned on me that perhaps the garbage disposal was the issue. I looked up a plumber on Yelp, and I called Prodigy Plumbing at 9 am. Roy answered and told me he could have a plumber stop by between 12 pm - 2 pm that same day. Matt Down arrived ~12:15 pm. Matt explained that since my father wasn't running the upstairs faucets regularly, fruit flies were hatching in the pipes instead of being flushed away by regular running water. Additionally, since my father wasn't running the upstairs faucets regularly, the pipe above the kitchen ceiling had dried out and had a ~4 ft. long crack in it, causing a leak. Matt cut through the drywall in the kitchen ceiling and found the leak and replaced the old pipe with a new one. He made sure to clean up the kitchen from all the drywall falling from the ceiling. He also showed my father how to make the garbage disposal run again since it was stuck. My father and I very much appreciate the amount of time and care Matt took to promptly correct the issues. Additionally, my father asked Matt to examine the upstairs master bath toilet, and Matt pointed out the hairline fracture on the toilet. He explained the toilet had to be replaced. Ozzie came out the very next day to remove the old toilet and replace it with a new one. Finally, Matt recommended a drywall expert, Lazer, who did a beautiful job repairing the drywall in the kitchen ceiling - he also cleaned up the kitchen after he completed his work. Lazer also fixed all of our broken electrical outlets and broken light switches on a later return visit. Matt, Ozzie, and Lazer were all very nice, efficient, and did great quality work! Prodigy Plumbing is a one stop shop for your plumbing needs and more at affordable prices!! read more

Once again, Prodigy Plumbing gave us peace of mind. After spending a disturbing amount of money on our air conditioning system this last week, we got an email today from the city that there is a possible leak in our home. Apparently, we were showing unusually high numbers of water usage for the past two days. After crying, yelling and finally laughing, we called Prodigy. Osiel "Ozzy" Ocegueda showed up shortly after we called, which was such a relief. Ozzy crawled under the house and checked for leaks from one end to the other. He also checked for leaks in all the usual places, like bathrooms, kitchen, etc.. My partner and I braced ourselves for what we new was going to be thousands of dollars worth of work (our house was built in the 50s). Ozzy called us out and explained that we DID NOT HAVE A LEAK!!! I capitalize that sentence because he could have made something up, given us an estimate in the thousands and we would have been none the wiser. Rather than taking advantage of us, however, he explained the real, simple and costless reason the city's meter was recording such high numbers. He fixed it. No estimates in the thousands, no phony explanations of what was "wrong". He was honest. This is what Prodigy Plumbing is...an honest and reliable company. Ozzy did make great recommendations and prepared us for future plumbing issues that we already knew were inevitable. We now know that at some point in the future, we will have to invest in our plumbing and we are good with that. As we have done for many years now, we will call Prodigy Plumping, they really are what they say they are...a "service partner." In our case, they will be our partners for life. read more

After over 25 years, I decided to replace the showerhead in my guest bathroom. Unfortunately, the old showerhead was so calcified to the piping that I couldn't remove it myself. Concerned about damaging the pipes or surrounding tile, I called Prodigy Plumbing for assistance. The receptionist was friendly, articulate, and professional, scheduling a non-emergency appointment for the next day with a four-hour arrival window. Within the first hour of the window, I received a call from the plumber, Russel, who was equally courteous and provided an ETA of 45 minutes. He arrived right on time, introduced himself with a smile, and was clean and professional, even putting on booties before entering my home. Russel assessed the project and confidently explained that he could remove the calcified showerhead, while also noting any potential additional work that might be needed. He provided a competitive quote, and I decided to move forward. Russel treated my home with great care, working meticulously to ensure the job was done correctly without damaging the tile or pipes. He successfully removed the old showerhead and even installed the new one I had purchased. Afterward, he tested everything to confirm there were no leaks or issues, cleaned up thoroughly, and left the bathroom in pristine condition. Upon completion, Russel reviewed the work, provided the invoice, and patiently addressed all my questions and concerns. While home upgrades can be daunting, Prodigy's competitive pricing and Russel's friendly, professional service made the experience seamless and stress-free. I highly recommend Prodigy Plumbing for anyone needing plumbing work done. read more

Prodigy has helped in a couple of dire situations. First was when I realized I had a hot water leak from my copper plumbing under my crawl space. I called three different people I had used in the past, and they either didn't show up or asked me to wait a day, then realized they couldn't show up. I had seen the reviews for Prodigy on Yelp and prayed they could help me out. The good news: someone answered the phone and said someone would be out in two hours to fix the problem and they did. Second time was when I purchased a new range (my oven after 25 years died) but the delivery people couldn't install it because I didn't have one of the 3 sizes of the gas lines that they carry ( I had an odd size). They said they would order it, and I rescheduled for a 2nd delivery. The second delivery men did not come with the correct part so I refused delivery. Called the store manager who said I should probably bring the gas line up to code. Called Prodigy...Matt came out the same day and fixed the problem. I have now rescheduled the third delivery of the range. So to recap: 1) They have always answered the phone when I have called (haven't had to leave a voice message yet) 2) they have come out the same day (so far), 3) everyone that has come out has been super friendly and very efficient as well as taking the time to explain what they could do to fix the problem. I'm sold on Prodigy and have referred them to my Dad who has also had good experiences with them. read more

I really cannot speak highly enough about Prodigy Plumbing. The office I work in had a continuous nightmare of a plumbing issue that put our toilet out of commission nearly a week. We have quite a few employees that had to inconveniently use the bathroom next door. I was put in charge of finding someone new, since clearly our previous guy wasn't cutting it, and was given two stipulations: Reliable and reasonably priced. I am a skeptic and as we all know, plumbers (like mechanics) can be intimidating since they know everything about your pipes that you don't. I called around a few different places and felt very rushed to get off the phone and the quotes seemed unbearably high, until I stumbled upon Prodigy Plumbing through Yelp. First, when I called to make an appointment Mark was courteous, which, off the bat was a departure from all of the other plumbers I previously spoke with that seemed disappointed I ever discovered their number. When he arrived, he was prompt, clean and concise; he explained why our plumbing issues were happening, what he could do to fix it and furthermore, how we could prevent it going forward. This is exactly the way we would all love to do business, right? Last but not least, he did his work while respecting our business and us. We have used him twice since for minor (unrelated) issues and couldn't be more pleased. He is our 'go to guy' from here on out! read more

Recently the cold-water compression stem in our multi-handle tub/shower failed after 35 years. It was an old fixture by Artistic Brass, a company that went out of business in the late 1990s. We called the plumbing company that we had used for years and discovered it, too, had gone out of business. Luckily, our call was transferred to Prodigy Plumbing in Long Beach. They sent a plumber named Russell Stephan out the following day. He analyzed the problem, took photos and measurements of the old stem, and sent everything by email to a plumbing supply store in Gardena to find a stem that would work. A few days later, Russell called and told us he had found a stem that would work but given the age of our original stems, he suggested we replace both the cold and hot water stems along with the diverter stem. We agreed. Russell came out the following Saturday, removed the old stems, installed the new stems, and carefully tested everything to insure there were no leaks or problems. Our tub/shower is like new again and we could not be happier. During the 35 years we have lived here, Russell was by far the best plumber we have used. His thoughtful and conscientious professionalism was greatly appreciated. I would give Russell and Prodigy Plumbing 6 stars if I could, but 5 is presumably the maximum. Randy and Susan, Seal Beach, CA read more

Unexpectedly, my gas hot water heater failed after 9 years. I don't have a regular plumbing company to turn to, so I sought referrals from friends. I also used Yelp for plumbing leads. I had never heard of Prodigy Plumbing prior to Yelp, but noticed their 5star rating across ~400 reviews. Roy fielded my call and offered a window from 10-12 for a technician to come out. That was roughly a 1hr wait from when I placed the call. Matt Down called 10min prior to arriving. Matt was very friendly, but professional. I passed on the opportunity for a DIY repair and agreed to a fixed price for a new replacement unit & installation. The price felt reasonable, maybe a little high, but surprisingly Matt was able to remove & replace the unit in less than 3 hours. I was very pleased with the work & Matt is a very pleasant individual to speak with. He was very upbeat & happy to explain what he was doing & seemed very knowledgeable. I think Prodigy Plumbing is fortunate to have an such an exemplary employee. First impressions count, and Matt did make a good impression. Of course the most important impression for me is if the product & workmanship holds up. Time will tell. Thanks Matt for the nice work & quick turnaround. You're really good. Keep up the good work & you'll go far. read more

I had a great experience with Prodigy Plumbing! Everyone was professional, knowledgeable, and respectful of my home. Day one: Jose came out and did a great job snaking the drain from the laundry area to the kitchen sink and main tie-in. Afterward, Steve performed a camera inspection of the line from the clean-out through the laundry and kitchen tie-ins to the main. He clearly explained the situation and recommended de-scaling, which was scheduled for the next day. Later that afternoon, Marcos came to repair damaged piping near the laundry drain. Day two: Marcos and Fred returned to handle the de-scaling of the entire pipe run. They were efficient and detailed. Steve also came back for a final camera inspection, confirming the line was clean and clear. I coordinated much of the work with Ariel via text, and she was helpful in managing the schedule. The only small issue was that I requested photos of the completed work under the house (so I wouldn't have to crawl under myself), and while Ariel acknowledged the request, it was unfortunately overlooked. Despite that, the team delivered excellent work, and every technician was courteous, tidy, and respectful of my property. I would definitely use Prodigy Plumbing again and highly recommend them to others! read more

Updated Review - 5 Stars I initially had a frustrating experience with Prodigy Plumbing regarding a leak detection based on that experience. However, I'm writing this updated review because of how the company, particularly Joseph, handled the situation afterward. Shortly after my review, Joseph personally reached out to make things right. Even though I had already found and repaired the leak through another provider, Joseph was sincere in his efforts to rebuild trust. He offered to redo the job at no cost, refund me in full, and even provide a complimentary annual appliance/AC service. What really stood out was his professionalism and commitment to customer satisfaction. I explained that I only wanted a refund for the leak detection since it hadn't helped--but Joseph went a step further and refunded me for both the leak detection and the main shutoff valve installation. That gesture really changed my view of the company. It's clear that Prodigy Plumbing stands behind their work and values their customers. Mistakes can happen with any business, but what matters is how they respond--and in this case, the response was outstanding. I appreciate the follow-through, and based on how they resolved this issue, I would recommend Prodigy Plumbing. read more

Our house main drain line was backed up. Running the washing machine, the dishwasher, using the shower, or flushing the toilet, resulted in drain water pooling up inside the house on the bathroom floor. I foolishly tried to open up an old, rusted, cast iron drain line under the house to snake it out, and cracked the pipe wide open. I found Prodigy Plumbing using Yelp and Google, both websites showed very favorable reviews and they're close by in Long Beach. I called and talked with Phil who listened to my problem and quickly assigned a plumber, George, who arrived in 20 minutes. George was later assisted by Phil and two more support techs as it was a pretty tough clog, way down the main drain line towards the city sewer line. George and Phil and the crew had all of the necessary tools, including drain cameras, a heavy-duty drain snake, and a Mongoose high pressure sewer jetter. The clog (tree roots) was cleared and the drain line thoroughly inspected for integrity. George quickly repaired the cracked cast iron drain pipe replacing it with modern plastic. Phil and George and the crew were very cooperative, worked quickly, and did a great job. I highly recommend Prodigy Plumbing. read more

Updated Review: Things Started a Little Clogged, but the Issue Was Flushed Away While my initial experience with Prodigy Plumbing was frustrating and left me feeling misled, the company made things right and went above and beyond to address my concerns. After I voiced my dissatisfaction, Joseph, an executive at Prodigy, personally reached out to apologize and took responsibility for the situation. Joseph reviewed the scope of work and acknowledged that the project was not completed as outlined in the original contract. He sincerely apologized for the oversight and promptly sent a crew to finish the job. The team walked me through each step of the process, kept me informed, and ensured everything was completed to my satisfaction. I deeply appreciate Joseph's professionalism and willingness to listen to my concerns. His actions demonstrated integrity and a genuine commitment to customer service, which helped restore my trust in the company. Mistakes happen, but it's how a business handles them that truly defines their values. Thanks to Joseph and his team, I feel confident recommending Prodigy Plumbing for their dedication to making things right and ensuring customer satisfaction. read more

We discovered a water leak between the walls in our adjoining bathrooms over the weekend. We called Prodigy Plumbing Monday morning, and Mark said someone would be at the house at 1 o'clock (not between 1pm and 5pm unlike other companies). Sure enough at 1 o'clock Cesar showed up. He was honest and said he couldn't see exactly where the leak was (there was only a small 18"x18" access panel that he could look into), but he could see the framing wood was wet and the tub was rusting at the bottom. Cesar gave us an estimate, but stated it could be more because he couldn't see how bad the leak was. The final bill was less than we were expecting. The owner, Mark, was able to get his crew to our house and begin working on our bathrooms on Wednesday (they were able to work around our schedule). Cesar and his crew always showed up on time if not earlier. This job took a few days and every evening they left the work place clean and asked if we had any other concerns. The entire crew was neat, clean, courteous and professional throughout the entire job. We will definitely use Prodigy Plumbing for any other plumbing projects. read more

Prodigy installed a full new central HVAC system in our 83 year old, two story Bixby Knolls house in Long Beach. The old gravity furnaces in the basement went out, and we'd been meaning to add AC. This was quite a project. I was very impressed by the Prodigy HVAC team's professionalism and enthusiasm In how they tackled the project. The crew was very good and took pride in their work. They were knowledgeable, respectful, and cleaned up everyday before leaving. They worked directly with their own electrical subcontractor to upgrade our old electrical panels to accommodate the new systems. Eric and Mike were terrific project leaders. They were super responsive, explained everything, and kept us updated. Sal, Isaac, and Daniel were wonderful. They installed two separate AC Pro systems: one in the attic to service the upstairs, and one in the basement and crawl space to service the downstair. It has been 4 days since they finished, and everything is working nicely so far. The new heat feels very comfortable, and I'm looking forward to using the AC this summer! I would highly recommend Prodigy for complex HVAC installs. read more

Our daughter & my father-inlaw raved about Prodigy Plumbing. Prodigy is first class & friendly from begining to end. When calling in you receive a "family like" friendly & accomodating greeting, they try very hard to meet U r requested time frame. The plumbers are; neat, clean, well mannered, professional, experienced, honest, and very easy to work with. Matt arrived & with in a few moments had the problem identified and an estimate for us, he also did some some preventive maintenance & fixed some loose ends at no additional charge. Our family perception is that Prodigy is a very close knit team that loves their jobs & the customers they serve. Pricing is very good and they do not try and sell U something that is not needed. They also come to U r house with a huge van loaded with garbage disposals, faucets, & ....This allows Prodigy to have needed product on hand, which reduces cost, these reductions are passed on to the consumer. From A-Z this organization is truely a "Prodigy" the stands way above the Old School, plumbing experiences that we have had. We highly reccomend Prodigy! read more

After careful consideration to whether to write a review or not as there was a small snafu in my whole house replumb/replace of all sewer pipes in my house to the main sewer line to the street. I decided that will. So here it is...1st Prodigy Plumbing is legit, professional, clean & on time! 2nd I was very impressed that the owner of the company came out to ck the job after it was done! He made sure everything was done right. 3rd The snafu was part of the main line steel piping that they did not replace to ABS....I recieved a refund on that quickly & was assured it will fall under the rest of the warranty of the rest of sewer piping they replaced to ABS. Lastly....These guys work hard! & Jerry knows the answer to all your questions. Always answers his cell! If he doesn't he will get back with you quick! The guy (forgot his name) that does the sock/reson on the clay pipes is definitely a pro & knows his stuff! Final.....I waited a couple months to write this review to wait & see if my sewer plumbing is still working well & it is! All in all 5 star! Would reccomend!! read more

I recently had to replace my hot water heater and decided to go with Prodigy Plumbing based on their positive reviews and reputation in the industry. I was not disappointed. From the initial consultation to the installation, the entire process was seamless and stress-free. The technician who handled the installation, Ozzy, was extremely knowledgeable, professional, and courteous throughout the entire process. He took the time to explain the different options available to me and helped me choose the best one for my needs and budget. The installation itself was done quickly and efficiently, and Ozzy made sure to clean up after himself before leaving. He also took the time to walk me through the operation of the new hot water heater and made sure I was comfortable with how everything worked before he left. Overall, I couldn't be happier with my experience with Prodigy Plumbing and would highly recommend them to anyone in need of plumbing services. Their commitment to quality and customer satisfaction is truly outstanding, and Ozzy was a pleasure to work with. read more