Yesterday I attended a business presentation at Seneca Towers. The presentation was organized by…read moreJessica and Anna who handle social activities and entertainment events at Seneca Towers. They also search for better ways for tenant care. The presentation was led by Ms. Marie Rodriguez, the president of "Happier at Home". It was an interesting event. Marie has been involved in the medical field for many years. She witnessed and experienced the personal care her mother received in her final days. This inspired her to create and form a company that could provide care for the elderly. And by this I mean, "care at home". Home is where the heart is, and by this presentation it was evident that "Happier at Home" goes out of their way to work with their clients.To provide care and help so they can stay within their own homes if having tough times.. In the presentation she went through many of her companies services, and there are many. They do a "free" in-home assessment, approx. 45 minutes. But 1 of many things stood out to me. She made it clear that they go out of their way to keep the same caregiver, medical aide, on the same job for the family, patient. She compares the patients life style, habits to one of her aides backgrounds and training. All of her aides go through a training and certification program. Complete with a background and drug test. Aides, care givers, are taught about fall prevention, senior fraud, prevention,cooking, safety and house keeping. In the home assessment Marie will discuss the basic problem of the patient in need. The health challenge,medication compliance, memory concerns, and transportation. The patients nutritional needs,being isolated, home cleaning and maintenance, medical alert buttons, special phones for the hard of hearing. They offer meal planning and preparation, transportation service, shopping for the patient, house keeping, doing laundry. They also have aides for companionship and mental stimulation. The list goes on! Throughout the presentation Marie answered several questions by tenants one on one. She handed out flyers with information about her companies services and what they offer and how she governs and guides their business. She sponsored a "welcome wagon" with beverages and snacks for tenants and continued to answer questions by tenants. I was pleased that I attended this presentation and impressed with Marie Rodriguez. I think that "Happier at Home" is a well organized business. I wouldn't hesitate to call them!

From the owner: Happier At Home Westside Rochester, New York provides home-based care services to help seniors…read moreremain independent in their own home or place of residence. We provide non-medical, in-home care assisting with errands, laundry and light housekeeping, medical appointments, attending social events, bathing set-up and monitoring, care advocacy, and medication management solutions.Giving compassion, respect, and independence is our purpose at Happier at Home. We thoughtfully match clients with our highly-trained staff that are available from one hour to 24 hours daily. We take great pride in our unique approach and commitment to continuity in care, aiming to keep the same caregiver for each visit. You and your loved ones deserve the sense of security that comes with a trusting relationship.Happier at Home provides care in private homes, apartments, independent & assisted living communities, hospitals, skilled nursing facilities, and rehabilitation centers.

After 5 attempts to find a caregiver for my 90 year old grandfather we finally decided to try a…read moredifferent company. Senior Helpers has proven to be completely incompetent, unorganized, and unprofessional. We have not had a single aid show up on time. Many times they have left early as well. When we bring this up the management simply makes excuses. The management consistently assures us they have heard and recorded our needs and then sends people who are unable to fulfill them. The first time we suggested we would go to another company, Michelle called begging to give them one more chance. We obliged and they promptly sent over someone who was unable to complete our number one requirement. Do not waste your time with this "company". You are much better off searching on websites such as Care.com, a place for mom, etc. Senior Helpers will only waste your time and money.

From the owner: -companion care -Alzheimer’s and dementia: Senior Gems…read more-Parkinson’s Care Program -personal care -Transitional Care -Respite care -Surgery Assistant - End of life support Life profile assessment creates a customized care plan for each individual. We work with Seniors and their families to enjoy more healthy days, maintaining their safety and independence in the comfort of their own homes.

I was planning to setup home care through their Central NY branch. During the intake process the…read moreworker lied and then denied services. The worker happened to be standing in front of a security camera at the time of the false accusations. A complaint was filed and a recording was submitted. They tried to take back their accusations and offer an alternate worker come out to handle intake but after that we wanted nothing to do with them. I would be extremely weary of this company.

This facility's performance is wholly unacceptable. The lack of communication, culminating in an…read moreunannounced discharge after four months of silence, is egregious. To ensure consistent, reliable service and avoid significant staff turnover, I strongly advise seeking alternative providers. They will then pretend to care and want to reach out via review reply, only for you to call and be transferred to a full voicemail. Subsequent calls go unanswered. Why waste time on a reply if you do not care? Medical providers need to stop recommending this place.

I would highly recommend Mike Kearney. He helped support me while navigating a complex and very…read moreemotional situation with my Mom. He is knowledgeable and compassionate. I will never be able to thank him enough. Amazing human and service.

We are so grateful for the support and advice from Mike Kearney from Senior Care Authority. Our…read moreparents in their 90's went from being independent to needing 24/7 care very quickly. Mike assessed our situation rapidly and aided us in touring the facilities that met Mom and Dad's care needs. With Mike's recommendations we are confident that we have made the right choice for their new home. We highly recommend utilizing this service.

Help at your home was indeed a huge help! Prompt to answer/ return calls. Provided a tun of…read moreresources and information. Kind and professional staff... they took a huge weight off my shoulders and helped me manage during a difficult time. Caring for an aging or disabled loved one is so challenging, I wasn't able to do everything that my mother needed during her end of life care. Help at home helped me care for her and keep her home instead of alone in a facility.

From the owner: Help At Your Home, LLC provides compassionate in-home care services in Western New York. Our…read moreofferings include personal companionship, light cleaning and cooking, shopping and errands, and skilled nursing care such as medication assistance, wound care, and hygiene support. We also assist with home management, appointment scheduling, and even pet care. Our licensed caregivers are dedicated to helping clients maintain independence and dignity in a safe, supportive environment. Free consultations available.

I can't recommend and thank this company enough. Johnny, Mark and all of the staff that helped us…read moreat the last minute for expert hospice care of my grandmother. The nurse, LPNs and aides were beyond helpful. They were caring, knowledgeable and understood the grief we were about to go through. They made the experience of my grandmothers last day easy on our entire family. Thank you all so much for the incredible service. We are all so grateful.

This business never returned phone calls. Do not waste your time. Initially they were on board then…read morewent radio silence. Sad!