I have worked here for almost 15 years and I can attest to the amazing community that The Village…read moreis. The services are incredible, the staff is dedicated and compassionate and the community itself is beautiful. It's literally a resort for seniors. If you want variety and choices for you or your loved one, this is the place.

When I visited I was greeted by a very welcoming staff. There was a homey and comfortable feeling…read morewhile there. Very good experience

From the owner: At GrandeVille Senior Living Community, adult care goes above and beyond the ordinary. The…read moreexperienced, compassionate staff at this Rochester, New York-based facility strive to create a comfortable, joyful environment where every senior can receive great care while living life to the fullest. As a licensed adult care community, GrandeVille Senior Living Community proudly offers a wide range of services depending on each individual's needs. From memory care, to adult day care, and short-term stays, their 140 bed facility is the perfect place for any senior. They offer 24-hour emergency care, delicious meals and snacks, and housekeeping and laundry services. Plus, their campus boasts an on-site medical clinic, beauty shop, barber, pharmacy service, lab service, podiatry service, and physical therapy; tenants have immediate access to the things they need most. Apart from great medical care, GrandeVille Senior Living Community concentrates on offering plenty of entertainment and activities. Knowing that recreation and social activities are essential to overall quality of life, this facility keeps an active calendar with various events like ice cream socials, musical concerts, card games, devotion services, and exercise classes. There are plenty of scheduled outings as well so that residents and day care attendees alike can travel together by bus to the grocery store, library, or post office with the help of watchful staff members...

Touching Hearts at Home staff had been a huge help to our family. The companion staff are willing,…read morecompassionate, experienced and very personable. My dad was resistant initially to having support in the home and now he would like to increase their hours. His mental status has improved due to their social skills and ability to meet him where he's at. The communication with us is excellent. I recommend them very highly.

From the owner: Touching Hearts at Home offers an array of home care services for seniors, people living with…read moremedical conditions or disabilities, those in transition from hospital to home, and anyone over the age of 18 who can benefit from the help of a professional Caregiver. We're always at the ready, so you're never on your own. Care can be provided for just a few hours per visit up to 24 hours, seven days a week. YES, this includes weekends and holidays. Whether you need our help just a few days a week or every day of the year, we provide consistent, companion-based care that inspires peace of mind. Call or schedule an online consultation today!

Yesterday I attended a business presentation at Seneca Towers. The presentation was organized by…read moreJessica and Anna who handle social activities and entertainment events at Seneca Towers. They also search for better ways for tenant care. The presentation was led by Ms. Marie Rodriguez, the president of "Happier at Home". It was an interesting event. Marie has been involved in the medical field for many years. She witnessed and experienced the personal care her mother received in her final days. This inspired her to create and form a company that could provide care for the elderly. And by this I mean, "care at home". Home is where the heart is, and by this presentation it was evident that "Happier at Home" goes out of their way to work with their clients.To provide care and help so they can stay within their own homes if having tough times.. In the presentation she went through many of her companies services, and there are many. They do a "free" in-home assessment, approx. 45 minutes. But 1 of many things stood out to me. She made it clear that they go out of their way to keep the same caregiver, medical aide, on the same job for the family, patient. She compares the patients life style, habits to one of her aides backgrounds and training. All of her aides go through a training and certification program. Complete with a background and drug test. Aides, care givers, are taught about fall prevention, senior fraud, prevention,cooking, safety and house keeping. In the home assessment Marie will discuss the basic problem of the patient in need. The health challenge,medication compliance, memory concerns, and transportation. The patients nutritional needs,being isolated, home cleaning and maintenance, medical alert buttons, special phones for the hard of hearing. They offer meal planning and preparation, transportation service, shopping for the patient, house keeping, doing laundry. They also have aides for companionship and mental stimulation. The list goes on! Throughout the presentation Marie answered several questions by tenants one on one. She handed out flyers with information about her companies services and what they offer and how she governs and guides their business. She sponsored a "welcome wagon" with beverages and snacks for tenants and continued to answer questions by tenants. I was pleased that I attended this presentation and impressed with Marie Rodriguez. I think that "Happier at Home" is a well organized business. I wouldn't hesitate to call them!

From the owner: Happier At Home Westside Rochester, New York provides home-based care services to help seniors…read moreremain independent in their own home or place of residence. We provide non-medical, in-home care assisting with errands, laundry and light housekeeping, medical appointments, attending social events, bathing set-up and monitoring, care advocacy, and medication management solutions.Giving compassion, respect, and independence is our purpose at Happier at Home. We thoughtfully match clients with our highly-trained staff that are available from one hour to 24 hours daily. We take great pride in our unique approach and commitment to continuity in care, aiming to keep the same caregiver for each visit. You and your loved ones deserve the sense of security that comes with a trusting relationship.Happier at Home provides care in private homes, apartments, independent & assisted living communities, hospitals, skilled nursing facilities, and rehabilitation centers.

My husband was assessed and accepted for the enhanced level of assistance at Maiden Park by social…read moreworker Stephanie McLaughlin, who witnessed the exact level of assistance he would need to use the Apex. Within days of being moved to Maiden Park, my husband suffered verbal abuse as well as physically rough treatment from several aides on the overnight shift who would not assist him with the Apex, telling him that they had bad backs, they didn't know how he got accepted for residence in the first place, it was ridiculous that they had to do this, that he needed to do all of the work himself and that they were not familiar with the Apex and he would have to tell them what they needed to do. When they did finally lift him, my husband repeatedly told them to put him in his wheelchair instead of the recliner in his room. They refused to do what he asked and put him in the recliner anyway, causing him further distress and making it almost impossible to lift him again. Upon discussing this with Jennifer Gilboe the next day she informed us that, after checking with administration, Maiden Park's policy for Enhanced Assisted Living is a light one-hand assist, not nearly the assistance that McLaughlin witnessed during her assessment or the implied level that I was led to believe during conversations with salesperson Kayla Gaiennie. The next day Sarah Marcello told me that my husband was beyond the care level that the facility could provide. She said that administration would not hold us to the agreement made for admission. My husband was sent to emergency and admitted to the hospital. When the social worker from the hospital contacted Maiden Park, Gilboe described the enhanced level of assistance as a LIGHT one-hand assist with an Apex and a two-hand assist WITHOUT the Apex. The social worker asked Gilboe twice to clarify the two-hand assist and she replied again, it is a two-hand assist WITHOUT the Apex. The social worker expressed concern for my husband's safety at Maiden Park, especially since some of the people who would be doing the two-hand assist, with no equipment, had made it clear that they have bad backs and that they did not have to perform at the level he needed. In the meantime, Gilboe and McLaughlin set up an assessment at the hospital. During an email exchange between Ryan and Marcello, Marcello noted that she had no knowledge of the assessment appointment and that she could not be present at the assessment. It should not have been set and that the information she had received from the hospital about my husband's condition did not come close to Maiden Park's required level of admittance. Later that afternoon, McLaughlin contacted the social worker at the hospital and said that the assessment was cancelled. The administrator sent us a reply after getting all the above information, and them some, stating that "their internal investigation" said that "all the allegations were unsubstantiated" BUT they had terminated an employee who said that my husband belonged in a nursing home and that he never should have been accepted at Maiden Park. We are curious how an employee was terminated for making the remarks listed but the internal investigation found all the allegations unsubstantiated. I was also told by a former employee, who left of their own accord, that the staff regularly comments that they don't know how new residents get accepted and complain about the level of care they need to provide them relative to their job description. Between the one-time "registration fee" and the amount of rent that we were denied back, we are out about $8,000. We are working with the local Eldercare Agency to see what else can be done to warn people about Maiden Park. We are also posting this review everywhere we can. My husband moved to another facility just two minutes down the road from Maiden Park and the difference is astounding. The staff, the care and the atmosphere is 100% better. I know that most of the reviews here are glowing, but in the few days my husband was there we saw a totally different picture.

they have amazing staff and they take excellent care of…read moreresidents! there exceptional with services to offer the residents. I want to thank all of you for the excellent, compassionate care you all provided. I have such peace of mind knowing the residents are cared for. Each and every one of you are a credit to your profession and should be very proud of what you do.

My Dad just returned home from St. Ann's rehabilitation. What a wonderful facility. The staff were…read morefriendly and kind. The facility is updated and clean. My Dad's is now in better shape than before he became ill. Thank you St Ann's for your dedication and care of your residents. It's hard to find such care especially post covid.

Do not let the catholic front fool you! Bad place due to…read moremore "bad apples" than good! Multiple Nursing staff members are Rude and Disrespectful... and also...not only neglected my family member when oxygen was dangerously low...Twice,.. But Scolded my family member for having the runs or crying.. as well...caught them in the act ....more than once! Tried taking concerns to upper management..Administration ..& VP...they primarily side with their Dishonest Rude staff... PRIOR to reviewing the camera footage of what REALLY took place during any incident!! The Management allow the poor staff those .bad apples...to remain on the floor! Do all you can to keep your loved one away from this facility!!

My father spent the final 2.5 years of his life at St. John's. While we were initially relieved he…read morewas placed here, we soon discovered that the "community-centered" reputation is a facade. St. John's has dropped from a 3-star to a 1-star Medicare rating, and my family's experience confirms why. Critical Medical Neglect & Safety Risks Dietary Hazards: Despite being a stroke survivor with aspiration risks, my father was frequently served non-pureed food and thin liquids with no staff present to assist. This was a direct threat to his life. Medical Emergency Failure: When my father was struggling to breathe with low blood pressure, nurses dismissed it. They failed to notify us when he stopped eating or when a failed IV attempt left him untreated. We had to insist on a hospital transfer; St. John's refused to call 911, opting for a private transport that took 2 hours. He arrived at the hospital septic and passed away two days later. Hygiene & Infestations: The facility is infested with mice. I witnessed multiple mice running through the living area. The dining room was filthy and plagued by fruit flies. Management & Staffing Issues Callous Management: When I brought safety concerns to an upper-level manager, his response was: "You haven't shared anything that I don't already know. If you want to move him, I have lots of people who would like his bed." Neglectful Environment: Aides are frequently on their phones, ignoring residents. My father sometimes wore the same clothes for days. Residents would beg me for help because they knew the staff would not respond. Lack of Activity: Memory care residents are often left sitting in front of a TV or alone in rooms. There are virtually no activities on weekends. The "Two-Tier" Reality Do not be fooled by the beautiful courtyard or the locked "Day Program" rooms. Those resources and the higher level of care seem reserved for the private-pay or rehab floors. In the long-term memory care unit, the environment is one of "waiting to die." Summary: While a few select nurses, chaplains, and security guards are kind, they cannot compensate for a systemic culture of indifference and unsafe conditions. The funeral director noted that since COVID, "no one there seems to care." I would not recommend St. John's to anyone who loves their family member. St. John's: Do better.

After hip replacement, I went for rehabilitation. Rehab patients and long term patients are…read moretreated exactly the same. Instead of promoting my independence, the lack of sufficient nursing staff caused a lack of autonomy and individuality. Unreasonable wait to be assisted to the bathroom. One time, I waited 3 hours. I waited 6 hours for pain medication because it was "forgotten". Not acceptable. The call button was put out of my reach. Most direct care staff are wonderful and doing the best they can for patients. Meals are simply awful. Not much is made in the kitchen. When the menu said "banana bread", I imagined a fragrant slice. What it turned out to be was a commercially prepared, sealed plastic bag with a greasy piece of something inedible. I self discharged after 4 days. I do not recommend this place. Still have nightmares about it.

A great place for elderly residents, with good care, and decent prices as well. My dad has…read moreAlzheimers, and needs assistance with cleaning and eating. Compared to other "memory care" locations, the RPH provides great service at a cost of at least $1k/month less than any of the suburban homes do. For those who are more independent, there are lots of things offered, all at a better price than most of the competition. I've seen reviews at other places which refer to the neighborhood as being "sketchy". Well, the neighborhood is mostly black, so I guess if you're so racist, maybe you should go to one of the suburban home (where most of the staff is minority as well). I've never had any issue aside from traffic in the neighborhood, but then I'm not the type to roll up my windows and clutch my pearls just because I'm in a diverse neighborhood. The food is also pretty good, even if it's not usually very exciting. The only thing that I might quibble with is the drivel on the communal TV a lot of the time. With elderly residents, I would think that watching TCM or old reruns of Lawrence Welk would make more sense than those 'manufactured drama' shows on cable. CSI is not a good choice for people with dementia.....

Can't say enough about how much I appreciate the top-notch care my father received at the Rochester…read morePresbyterian Home. I don't understand why every senior living facility does not use the Eden Alternative Philosophy of caring for elders. What a difference compassion and respect make when caring for those with dementia. Given the high level of quality care, it was an unexpected bonus that RPH actually costs less than other facilities in the area.