First time buyer 10/10 definitely recommend staff was amazing helped me through the whole process…read morepulled up in a rental left in a badass 2026 Tacoma

I purchased my car from Toyota Mossy in Sa n Diego with the help of Kyle and had the best…read moreexperience. Kyle is an incredible professional who truly cares about his clients. He took the time to explain the process, answer all our questions and guide us through every step of the process making it super smooth and seamless. We left very happy and were well taken care of. Big shou out to Kyle. If you are looking to purchase/lease a vehicle or need any assistance with something like this, I highly recommend you ask for Kyle. HE IS THE BEST!

We know firsthand that searching for a new car takes time and dedication. Often time is exactly…read morewhat we don't have. I had never sought the help for a broker to assist me in the search and negotiation for a car, but on this occasion I decided to take the opportunity -because time was the one thing I had the least of in my schedule-. I am very grateful for Z's assistance. He give us outstanding service from start to finish. The entire process was seamless, transparent and completely stress-free. Communication was always clear and prompt. I will never buy or lease a car the traditional way again. If you want to have a great, stress-free experience and save time and money you need to contact Z.

My husband wrote:…read more Highly recommend working with Z if you're looking for a vehicle. He made the entire car buying process easy, stress-free, and actually enjoyable. He helped me get a great deal on my new Honda CR-V with a solid discount off MSRP, no unnecessary dealer add-ons, and savings on service packages. Throughout the whole process, he was always quick to respond, patient with my questions, and never made me feel rushed or pressured. Even when I changed my mind on the exterior color after he had already found me a car, he just helped me find the right one. He was there all the way through the final paperwork and even reviewed my contract while I was at the dealer to make sure everything looked good. I really like that he works for a flat fee and doesn't take dealer commission, so there's no conflict of interest. The amount of time and stress he saved me was absolutely worth it. I'll definitely use Z again. Knowledgeable, honest, and just a great person to work with.

Mike is an amazing service advisor…read more A true professional Came in with a list of things I thought could be wrong and he steered me in the right direction. Inspires confidence and trust My new go to dealership!

I don't typically leave negative reviews, but I feel compelled to share my experience so that other…read morebuyers can make informed decisions before choosing this dealership. Like many people, I entered the car-buying process aware of the stereotype surrounding car salespeople, but I tried to keep an open mind. I was shopping for a reliable used vehicle that fit my budget and had been communicating with Saul via text for several days before visiting the dealership. Saul was professional, responsive, and helpful throughout our conversations, and I let him know I would be arriving Saturday morning to view a specific vehicle. Upon arriving, I spotted a different vehicle that I immediately fell in love with. I was then introduced to Anthony S., who unfortunately set the tone for what became a very disappointing experience. Despite my serious interest in purchasing the vehicle, there was no offer to pull the vehicle around, no invitation to test drive it, and very little effort made to help me evaluate the car. Instead, I was told he could "run some numbers." What followed was frustrating and misleading. The payment amounts, financing terms, and expectations that were discussed upfront changed significantly once I reached the finance stage. By the time I sat down to finalize the deal, the numbers and terms being presented were not what had originally been represented to me. The customer service throughout the process was equally disappointing. There were long periods where I was left waiting without updates or communication. I was repeatedly given conflicting information about who I was working with, first being told Saul was on his way, then being told he was off for the day, only to have Saul ultimately return and deliver the vehicle. The lack of communication and professionalism made what should have been an exciting purchase feel stressful and disorganized. My disappointment extended beyond sales and into finance. My interaction with Alex Corona in finance left me feeling more like a transaction than a valued customer. The overall atmosphere from much of the staff felt unwelcoming and indifferent. The one bright spot in my experience was Saul, who remained professional and courteous throughout, and what I believe was the General Manager. The GM took the time to speak with me and was the only person who ensured I was able to test drive the vehicle, even though, remarkably, this occurred after I had already signed the paperwork. He was polite, professional, and genuinely seemed to care about the customer experience. Unfortunately, two positive interactions cannot outweigh the overall experience. Purchasing a vehicle is a significant financial decision, and customers deserve transparency, communication, and respect throughout the process. I would not recommend this dealership based on my experience. If you're considering purchasing a vehicle here, I strongly encourage you to do thorough research, ask detailed questions, and ensure that every promise regarding pricing, payments, and financing terms is documented before moving forward.

Amazing experience getting my VW ID4 worked on at KMVW. ASK FOR JUAN! He's a great service advisor…read moreand is very customer friendly. I don't look forward to getting work on done my car but when Juan is there...it makes life a lot better!

VW Owners and consumers beware! This is the rebranded City Volkswagen who bought this location/name…read moreto shed the terrible reputation they had on Morena. KM is now under their ownership and this dealership brings with it all aspects of shady and terrible practices. I'll try my best to condense this but its a lot to cover. DO NOT take your vehicle to be serviced here DO NOT work with their slimy salespeople DO NOT, I repeat DO NOT consider one of their "certified" pre-owned vehicles SERVICE:After over a decade of being a VW customer at this location (see former glowing review), I can tell you this is not the same dealership and I was pretty blindsided in discovering this. I've tried to shop around for other mechanics but having a German diesel vehicle has pretty much priced me locked in for services and I liked having all work history at a location. So I did a major service again. 2 Months later, a major fuel-related issue happened while entering the freeway....twice. Given the proximity to the service, it was understandable for me to think 'maybe the tech did something wrong, and quickly brought it in for diagnosis. Without barely looking at it, I was told to replace the in-fuel (low pressure) fuel pump. I was also told the 'good news' there was no metal debris present. I was told this fixes it 90% of the time. Then 30 mins later I was texted again, didn't fix it, we now have to replace the high pressure fuel pump "and see." I stopped all work on it and was now out $850. We carefully drove the car home where it's sat in the garage as I weighed my options. Well guess what? A very kind, diesel expert mechanic was able to come for a house call second opinion. He spent about 5 mins unscrewing the cap of the fuel filter (one of the items I just replaced) and there are metal shards. The car is done. The entire fuel system is lost. And the VW tech stated no metal was found and to just go ahead and replace the HPFP (a job they list as about $5k). Their expert best tech either didn't check a very basic thing, or straight up lied to get me to pay for a replacement that would have failed from a compromised system. VW corporate: This is a very big deal. I am hoping you are paying attention. This is a soon to be BBB claim. SALES: On the day I was told my car needed the HPFP replaced (before learning about the metal in the system) , I considered the option of getting a certified pre-owned electric car that had just come in. It was truly a casual inquiry. The salesman was friendly and down to earth, and shared that if we wanted to put down a deposit, no one else could consider the car (which seemed to be a rare inventory). It still needed to be serviced and cleaned, so I went ahead and did that just to secure a first look. Again, this was a casual inquiry and the friendly guy said "no pressure, if you change your mind you get the deposit back." This returned lease started to rub me the wrong way. In only 2 years it had 42,000 miles on it and it was returned extremely dirty. Carfax showed it was never brought in for service nor recalls corrected. I expressed my concerns and the sales guy just saw dollar signs of a deposit on the car and thought I committed. I wanted to see how it was cleaned up. They rushed everything with that guy seeing it as a done deal. We came in and immediately I saw coffee stains still on the armrest. Couldn't even clean it. The display screen was massively delayed on touch, the compartments abused. When we returned to the lot, the child lock was turned on for the back seat and wouldn't unlock. The guy laughed it off and said something about it being quirky. Was he this oblivious? Smiling, he asked if I was paying cash or wanted to finance. I told him I was not buying this car. Suddenly his demeanor completely changed and he decided to try some gender biased guilt trip on me... "Did I do something wrong? My manager is telling me he thinks I did something wrong." What kind of awful sales tactic is this? I felt like I was on a 2nd tinder date with someone who had no awareness. "Why did you come back then?" He demanded. Um... to get my $1,000 deposit back? Then the uncomfortable trying to sweat us out with waiting and returning with more terrible offers for a defective used car. It probably took 30 minutes to finally get my card refunded. I contacted the service manager about my experience (again, this was before finding out there is metal all over the fuel system) and their new young service manager has zero customer service skills or empathy. He ignored emails and blew me off after initiating another call. I filled out the service survey (they try to guilt you into giving them 5 stars for everything regardless of your experience) and said I wanted to be contacted in follow-up, and nothing. I contacted VW CARE with a thoughtfully written email and was replied to with a no subject canned response blowing me off. VW: You have clearly learned nothing from Dieselgate.

The service department was transparent with how busy they were (5-7 days out), noting they are the…read morebusiest service center in the County, and suggested contacting other locations for faster diagnostics and repairs. The parts department confirmed via research what components I have and need, clarified assemblies versus individual components with diagrams (I'm a visual learner), and placed several Hyundai genuine parts I needed that I won't find in retail stores. In short they were super helpful and communicated well.

Worst service center experience I've ever had…read more I drive a Hyundai Ioniq 5 and recently received a "Check Electric Vehicle System" warning. I brought my vehicle to Kearny Mesa Hyundai for service, and it took nearly 10 days just for a technician to assess the car. I was eventually told that the high-voltage battery needed to be replaced. When I was notified that my vehicle was ready for pickup, I arrived at the dealership and was shocked by the condition of my car. It was completely covered in bird droppings. I pointed this out to the employee who brought out the vehicle, and I was told that they do not have covered parking and do not wash customer vehicles. Luckily, my service advisor overhead how upset I was and eventually helped to clean the vehicle. The condition in which my vehicle was returned was unacceptable and extremely unprofessional. Other customers walking by were visibly shocked and even commented on how disgusting the car looked. I have attached photos documenting the condition of the vehicle at pickup. Based on my experience, I would strongly recommend avoiding this service center.

Just purchased a 2020 Lexus from K&S. Todd and Kareem were great to meet and work with. Made the…read morewhole process super easy. Everything was transparent and my wife and I didn't feel pressured in the slightest. 10/10 would recommend.... ask for Todd. He will take care of you.

Extremely poorly run business with terrible customer service and zero follow‑through. I came to K&S…read moreAcura over a month ago to order a part for my Acura -- the mechanism that controls the automatic trunk opening/closing and holds it in place. From the very beginning, the experience was a mess. I first called to ask about the part and was shuffled back and forth between the parts department and service department, which was already frustrating. When I finally reached someone, the employee was kind and told me to come in so they could check it out. A few days later, I showed up in person and the same thing happened -- bounced between parts and service, multiple employees who didn't seem trained or aware of how to help with a simple issue. Eventually, Michael helped me and assured me they would order the part ASAP. He gave me the price, said they could install it, and I confirmed the cost multiple times to avoid any surprises. I asked if I should pay now or get some kind of confirmation or estimated date, but they gave me nothing. Strange, but since they're the Acura dealership, I trusted them. They offered a free car wash while I waited -- and I regret accepting it. It took over an hour, even after I mentioned I was pressed for time and just needed the car checked. Once it was finally done, I had to keep asking for updates because it felt like they forgot about me. I left with no paperwork, no confirmation, nothing... but still hopeful they'd follow through. A month later, nothing. No call, no update, no part. After three weeks, I called to check in. The person who answered had no idea what I was talking about. It was like the order never existed. He said he would talk to Michael and get back to me. Of course, no one ever did. No call, no email, nothing. This place is unprofessional, disorganized, and clearly not on top of anything. I wish I hadn't wasted my time coming here or waiting for them. Now I have to start the entire process over somewhere else. Would not recommend this dealership at all.

I would like to give a special shout-out to Craig! From the moment we walked in, he greeted us with…read morea warm smile and was incredibly polite and friendly. I was nervous about making such a big purchase and the negotiation process that often comes with it, but Craig made the entire experience much less stressful. He took the time to listen to what I was looking for, answered my questions, and was patient and kind throughout the process. I never felt pressured, and I truly felt that he was focused on helping us find the vehicle and deal that best fit our needs. Craig was also very helpful in explaining all of the car's features and took the time to make sure we understood everything. He made us feel comfortable and let us know that if we had any questions after our purchase, we could reach out to him and he would be happy to help. I truly appreciated his support throughout the process and have to say that I felt very comfortable and confident with our purchase. Thank you, Craig, for your professionalism, patience, and kindness. Your excellent customer service made all the difference, and I truly appreciate your help!

Definitely will not be re-leasing with Mazda. Having to pay $10/month for MyMazda after only a year…read moreof having the car is already frustrating enough, but the service experiences have made it worse. When I first brought my car in, I asked if they'd be able to give it a quick wash when service was done. They told me the car wash wasn't open yet, which was totally fine! The next time I came in for routine service, I asked again and they said yes. When I picked up my car, it clearly hadn't been washed at all. I politely brought it up, and they had someone quickly "wash" it. The car was returned within 5 minutes, still dirty and completely soaked, it honestly looked like it had just been sprayed down with a hose. Today I came in again for another routine service and didn't even plan on asking for a wash because of my past experiences. The associate helping me was extremely kind, no complaints about her at all! She actually offered to have the car washed, and I happily said yes. When I picked it up, it looked like they only squeegeed the front windshield and didn't touch the rest of the car. It's honestly disappointing because you expect a little more from a dealership you lease a car from. At this point, it feels like they should just stop offering complimentary washes if they aren't actually going to do them.

My Honda Odyssey had 205,000 miles on it and I was thinking about buying a new car. I'd test…read moredriven some vehicles and knew what I wanted to buy. But I kept procrastinating because I couldn't stomach the thought of going to a dealership and spending too much time with the back and forth haggling....Then I read a post on NextDoor where someone raved about using the services of an auto broker named Branco Motors. So I thought to myself, "Why not try them out"? instead of going through the Costco buying service that I'd been contemplating using. I spoke with Grant Ruthenberg and told him the model I was interested in. He explained the he receives a fee from the dealership but he'd be working to get me the best price. He got back to me the very next day with what I was looking for. Ever the skeptic, I ran his proposal and the invoice through ChatGPT and asked if I'd gotten a reasonable deal. ChatGPT answered, "FINAL VERDICT: This is a fair, clean, and pretty good deal. You could spend weeks calling dealers and possibly not do better. You're not being overcharged. The numbers match reality. And the transparency is excellent." So who was I to argue? I told Grant to go ahead with the purchase and he told me the car could be delivered the next day. I was informed about the ETA of delivery and given a more precise ETA as they had more info (the car was coming from Riverside and I'm in Bonita). Grant had me sign the paperwork and explained what I was signing when questions arose. I gave him the check and then we went out, sat in the SUV and he explained all the new features. He set up the Apple CarPlay and paired my garage door opener so that I no longer had to use the remote. When I no longer had questions about the Palisade he graciously moved my very heavy dog crates to the new car! Above and beyond! This is the best car buying experience I've had in my 71 years and I will be recommending Branco Motors to anyone in the market for a new car.

We worked with Grant to buy our new car, and he was fantastic! My husband and I hadn't bought a…read morecar in years, but with new twin teen drivers it was time. He made it very smooth, transparent, and stress-free. He handled all the details, kept us updated every step of the way, and even had the car delivered right to our house. We got the exact car we wanted, in our preferred color, with a discount, and within the time frame we were looking for. Thanks so much!