Eddie was the best salesman! He helped me lease a new car and was not pushy at all. He was very…read moreknowledgeable and easy to talk to, and never tried to sway me which way or the other. If you're looking for a new car, Eddie is the man!

valerie and her team did it again 2 years later they got me into another beautiful car love this…read moreplace all the people there seem awasome but a huge shout to valerie the finace manger , luis who i believe was the salesman & isaii they really did there magic again , such great customer service all around and i was able to take home a brand new 2026 toyota camry ..thank you guys ,.. i highly recommend them and this mossy toyota!!! again thank you guys!

Z is off the charts amazing! Honestly everything in life should only be as easy as buying a new car…read morewith Zouhair's services. My car was on the fritz in a big way. Basically my dash board lit up like a Christmas tree. It was time to find a new reliable car that was within my budget. Full disclosure, a friend of mine gifted me Z's services, however now having been through this experience, I do not foresee ever getting a car without Z. I was hesitant about it at first--it seemed too good to be true. But after speaking with Z, he immediately put us at ease. He is genuine and he really cares about his clients and making sure it's the right fit for them. He helped us identify what we wanted right down to the color and trim. He even introduced us to some options we never would have imagined for ourselves and it turned out to be the perfect match for us. Z even went as far as walking us through the financing options and weighing whether it would be better for us to purchase or lease. He spelled out the numbers and guided us to make the decision that was truly in our best interest. And then he even held our hand through filling out all of the forms. Things we would have been apprehensive about at a dealership, he simplified and allayed all of our fears. And as if that weren't enough, not only did we never step foot in a dealership--he had the documents delivered to us electronically and the car delivered to our home - same day!!! Once we identified exactly what we wanted, he negotiated a price we never thought we could have had and had it delivered to our door. It was unbelievable. I've shopped for and purchased cars before and the process was miserable and I always walked away wondering if I could have done better. This without a doubt was the best process ever. Not only do I have no doubt we got an unbelievable deal, but also, we got more options than we ever could have hoped for. We are so thrilled and grateful every time we drive. And there's more! Z even helped me get quotes to sell my old car and guided me to get the best rate. I was blown away by how much I got for my old vehicle. It was way more than I had imagined and was higher than the KBB listed value! Even after I've had my car, Z made it clear to call him first if there are ever any issues. I did and again, it was like magic--he had a solution and it was way better than had I not called. Z is a true gem. I wish there were more people with so much heart, passion, and caring as him. The world is definitely a better place with Z in it! If you have any doubt, don't even think about it--enlist Z's help in finding, buying, or leasing your next car--SO worth it!

Z was amazing. It was the first time using a lease broker and boy was it the right decision! Z…read moresaved a few thousand $$ over the course of my lease agreement. Easily justifying Z's upfront fees. Z was accomodating, as i suspect I was not his easiest client (but I like to be detailed). In the end, Z got me into the vehicle I wanted, at the trim level I wanted, and got a deal that was unprecedented. The dealership told me they made no profit on the deal and were only willing to sell the vehicle to me, so they could "make their #'s for the month. Alot of other variables came into play, but we'll keep this short. Shall we say, Z and I came to an agreement that this was a "unicorn" deal, rare in Z's business. If you're looking for an auto broker, Z is your guy. He has my full endorsement and i wish him and his business all the best.

Mike is an amazing service advisor…read more A true professional Came in with a list of things I thought could be wrong and he steered me in the right direction. Inspires confidence and trust My new go to dealership!

My son and I recently visited Kearny Mesa Ford because he was ready to purchase an F-150 Lariat we…read morefound advertised online. The truck was priced better than any comparable truck in San Diego, and we literally left Mossy Ford to go buy it. When we arrived, we expected the advertised special to be ready for us to see. Instead, it was buried in the back of the lot. Our salesperson, Josh, was first-class throughout the entire process. He was professional, helpful, and genuinely wanted to earn our business. After the test drive, we went inside to write up what should have been a slam-dunk deal. Josh's manager, Mike, was leaving, so the deal was handed over to another sales manager, whose name I believe was Stephen. That is where everything fell apart. Josh returned with numbers that were approximately $20,000 higher than the advertised online price. The proposal appeared to include every possible add-on and inflated charge they could fit into the deal. It felt like the sales manager was attempting to take advantage of my son because he is a younger buyer. That approach might work on an inexperienced customer, but I have been in sales for 35 years. I asked to speak with the manager and questioned whether he was new or even familiar with the dealership's advertised pricing. He then asked me what the online price was. It is his responsibility to know the dealership's advertised specials before presenting a customer with numbers that are $20,000 higher. I genuinely feel bad for Josh because he did everything right and lost what should have been an easy sale because of the way his management handled the deal. We left Kearny Mesa Ford, returned to Mossy Ford, and purchased a truck from them instead. I had purchased a vehicle from Kearny Mesa Ford a couple of years ago, but after this experience, I will not be returning. Mossy Ford earned our business and will be our dealership going forward.

Amazing experience getting my VW ID4 worked on at KMVW. ASK FOR JUAN! He's a great service advisor…read moreand is very customer friendly. I don't look forward to getting work on done my car but when Juan is there...it makes life a lot better!

VW Owners and consumers beware! This is the rebranded City Volkswagen who bought this location/name…read moreto shed the terrible reputation they had on Morena. KM is now under their ownership and this dealership brings with it all aspects of shady and terrible practices. I'll try my best to condense this but its a lot to cover. DO NOT take your vehicle to be serviced here DO NOT work with their slimy salespeople DO NOT, I repeat DO NOT consider one of their "certified" pre-owned vehicles SERVICE:After over a decade of being a VW customer at this location (see former glowing review), I can tell you this is not the same dealership and I was pretty blindsided in discovering this. I've tried to shop around for other mechanics but having a German diesel vehicle has pretty much priced me locked in for services and I liked having all work history at a location. So I did a major service again. 2 Months later, a major fuel-related issue happened while entering the freeway....twice. Given the proximity to the service, it was understandable for me to think 'maybe the tech did something wrong, and quickly brought it in for diagnosis. Without barely looking at it, I was told to replace the in-fuel (low pressure) fuel pump. I was also told the 'good news' there was no metal debris present. I was told this fixes it 90% of the time. Then 30 mins later I was texted again, didn't fix it, we now have to replace the high pressure fuel pump "and see." I stopped all work on it and was now out $850. We carefully drove the car home where it's sat in the garage as I weighed my options. Well guess what? A very kind, diesel expert mechanic was able to come for a house call second opinion. He spent about 5 mins unscrewing the cap of the fuel filter (one of the items I just replaced) and there are metal shards. The car is done. The entire fuel system is lost. And the VW tech stated no metal was found and to just go ahead and replace the HPFP (a job they list as about $5k). Their expert best tech either didn't check a very basic thing, or straight up lied to get me to pay for a replacement that would have failed from a compromised system. VW corporate: This is a very big deal. I am hoping you are paying attention. This is a soon to be BBB claim. SALES: On the day I was told my car needed the HPFP replaced (before learning about the metal in the system) , I considered the option of getting a certified pre-owned electric car that had just come in. It was truly a casual inquiry. The salesman was friendly and down to earth, and shared that if we wanted to put down a deposit, no one else could consider the car (which seemed to be a rare inventory). It still needed to be serviced and cleaned, so I went ahead and did that just to secure a first look. Again, this was a casual inquiry and the friendly guy said "no pressure, if you change your mind you get the deposit back." This returned lease started to rub me the wrong way. In only 2 years it had 42,000 miles on it and it was returned extremely dirty. Carfax showed it was never brought in for service nor recalls corrected. I expressed my concerns and the sales guy just saw dollar signs of a deposit on the car and thought I committed. I wanted to see how it was cleaned up. They rushed everything with that guy seeing it as a done deal. We came in and immediately I saw coffee stains still on the armrest. Couldn't even clean it. The display screen was massively delayed on touch, the compartments abused. When we returned to the lot, the child lock was turned on for the back seat and wouldn't unlock. The guy laughed it off and said something about it being quirky. Was he this oblivious? Smiling, he asked if I was paying cash or wanted to finance. I told him I was not buying this car. Suddenly his demeanor completely changed and he decided to try some gender biased guilt trip on me... "Did I do something wrong? My manager is telling me he thinks I did something wrong." What kind of awful sales tactic is this? I felt like I was on a 2nd tinder date with someone who had no awareness. "Why did you come back then?" He demanded. Um... to get my $1,000 deposit back? Then the uncomfortable trying to sweat us out with waiting and returning with more terrible offers for a defective used car. It probably took 30 minutes to finally get my card refunded. I contacted the service manager about my experience (again, this was before finding out there is metal all over the fuel system) and their new young service manager has zero customer service skills or empathy. He ignored emails and blew me off after initiating another call. I filled out the service survey (they try to guilt you into giving them 5 stars for everything regardless of your experience) and said I wanted to be contacted in follow-up, and nothing. I contacted VW CARE with a thoughtfully written email and was replied to with a no subject canned response blowing me off. VW: You have clearly learned nothing from Dieselgate.

I had two recalls on my car and the service here was wonderful. The employee that checked me in was…read morereally nice and informative. I had a few questions and he gave me suggestions that I found helpful. When I came back to pick up my car the same guy helped me. He went over everything they did and showed me things that came across that needed future service, but he was pushy about it which was really nice. Told me how about options I had if I wanted future service done which I highly appreciated it.

Worst service center experience I've ever had…read more I drive a Hyundai Ioniq 5 and recently received a "Check Electric Vehicle System" warning. I brought my vehicle to Kearny Mesa Hyundai for service, and it took nearly 10 days just for a technician to assess the car. I was eventually told that the high-voltage battery needed to be replaced. When I was notified that my vehicle was ready for pickup, I arrived at the dealership and was shocked by the condition of my car. It was completely covered in bird droppings. I pointed this out to the employee who brought out the vehicle, and I was told that they do not have covered parking and do not wash customer vehicles. Luckily, my service advisor overhead how upset I was and eventually helped to clean the vehicle. The condition in which my vehicle was returned was unacceptable and extremely unprofessional. Other customers walking by were visibly shocked and even commented on how disgusting the car looked. I have attached photos documenting the condition of the vehicle at pickup. Based on my experience, I would strongly recommend avoiding this service center.

I'm giving 4 stars solely because of the Service Department. Would've been 5 if it I would have had…read morea positive experience when purchasing the car. My initial sales experience back in November was a nightmare. The salesperson seemed focused only on his commission, the car didn't come with a spare key, and I didn't realize until I got home that they hadn't even filled the gas tank. I honestly avoided returning here because of how poorly I was treated. However, I recently had to come in for issues with my TPMS sensors and a faulty door sensor. A huge shout-out to Sal and Felipe in the service department for turning things around. They were incredibly efficient, accommodating, and made me feel like a truly valued customer. They had everything fixed overnight, and I was able to pick up my car the very next day. If you need service, ask for Sal, he saved the experience for me

Extremely poorly run business with terrible customer service and zero follow‑through. I came to K&S…read moreAcura over a month ago to order a part for my Acura -- the mechanism that controls the automatic trunk opening/closing and holds it in place. From the very beginning, the experience was a mess. I first called to ask about the part and was shuffled back and forth between the parts department and service department, which was already frustrating. When I finally reached someone, the employee was kind and told me to come in so they could check it out. A few days later, I showed up in person and the same thing happened -- bounced between parts and service, multiple employees who didn't seem trained or aware of how to help with a simple issue. Eventually, Michael helped me and assured me they would order the part ASAP. He gave me the price, said they could install it, and I confirmed the cost multiple times to avoid any surprises. I asked if I should pay now or get some kind of confirmation or estimated date, but they gave me nothing. Strange, but since they're the Acura dealership, I trusted them. They offered a free car wash while I waited -- and I regret accepting it. It took over an hour, even after I mentioned I was pressed for time and just needed the car checked. Once it was finally done, I had to keep asking for updates because it felt like they forgot about me. I left with no paperwork, no confirmation, nothing... but still hopeful they'd follow through. A month later, nothing. No call, no update, no part. After three weeks, I called to check in. The person who answered had no idea what I was talking about. It was like the order never existed. He said he would talk to Michael and get back to me. Of course, no one ever did. No call, no email, nothing. This place is unprofessional, disorganized, and clearly not on top of anything. I wish I hadn't wasted my time coming here or waiting for them. Now I have to start the entire process over somewhere else. Would not recommend this dealership at all.

Brie is amazing! As a young woman buying my first car on my own, I was nervous because you always…read morehear horror stories about dealerships. From the moment I met Brie, she made the entire experience easy and stress free. She was honest, kind, patient, and always made sure I was getting the best deal possible. I truly felt like she had my best interests at heart throughout the entire process. I couldn't have asked for a better first car buying experience, and it's all thanks to her. I've already recommended Brie to all of my friends and family who are looking for a car, and I'll continue to do so!

I would like to give a special shout-out to Craig! From the moment we walked in, he greeted us with…read morea warm smile and was incredibly polite and friendly. I was nervous about making such a big purchase and the negotiation process that often comes with it, but Craig made the entire experience much less stressful. He took the time to listen to what I was looking for, answered my questions, and was patient and kind throughout the process. I never felt pressured, and I truly felt that he was focused on helping us find the vehicle and deal that best fit our needs. Craig was also very helpful in explaining all of the car's features and took the time to make sure we understood everything. He made us feel comfortable and let us know that if we had any questions after our purchase, we could reach out to him and he would be happy to help. I truly appreciated his support throughout the process and have to say that I felt very comfortable and confident with our purchase. Thank you, Craig, for your professionalism, patience, and kindness. Your excellent customer service made all the difference, and I truly appreciate your help!

My Honda Odyssey had 205,000 miles on it and I was thinking about buying a new car. I'd test…read moredriven some vehicles and knew what I wanted to buy. But I kept procrastinating because I couldn't stomach the thought of going to a dealership and spending too much time with the back and forth haggling....Then I read a post on NextDoor where someone raved about using the services of an auto broker named Branco Motors. So I thought to myself, "Why not try them out"? instead of going through the Costco buying service that I'd been contemplating using. I spoke with Grant Ruthenberg and told him the model I was interested in. He explained the he receives a fee from the dealership but he'd be working to get me the best price. He got back to me the very next day with what I was looking for. Ever the skeptic, I ran his proposal and the invoice through ChatGPT and asked if I'd gotten a reasonable deal. ChatGPT answered, "FINAL VERDICT: This is a fair, clean, and pretty good deal. You could spend weeks calling dealers and possibly not do better. You're not being overcharged. The numbers match reality. And the transparency is excellent." So who was I to argue? I told Grant to go ahead with the purchase and he told me the car could be delivered the next day. I was informed about the ETA of delivery and given a more precise ETA as they had more info (the car was coming from Riverside and I'm in Bonita). Grant had me sign the paperwork and explained what I was signing when questions arose. I gave him the check and then we went out, sat in the SUV and he explained all the new features. He set up the Apple CarPlay and paired my garage door opener so that I no longer had to use the remote. When I no longer had questions about the Palisade he graciously moved my very heavy dog crates to the new car! Above and beyond! This is the best car buying experience I've had in my 71 years and I will be recommending Branco Motors to anyone in the market for a new car.

We worked with Grant to buy our new car, and he was fantastic! My husband and I hadn't bought a…read morecar in years, but with new twin teen drivers it was time. He made it very smooth, transparent, and stress-free. He handled all the details, kept us updated every step of the way, and even had the car delivered right to our house. We got the exact car we wanted, in our preferred color, with a discount, and within the time frame we were looking for. Thanks so much!