Very professional operation. Owner manages the counter himself most of the time. Very helpful…read moreabout explaining how the rental car's features work. And on top of it all, the car he gave me on my rental only used a half-tank of gas to make a round trip from the Valley to Santa Barbara ... obviously selected vehicles for the fleet that are cost-effective for the customer. Will definitely come back next time I need a rental!

This branch has been our go to car rental place. Staff are amazing, extremely helpful and very easy…read moreto deal with. Whenever the car that we reserve is not available (or even when it is available) they will offer something better. Just a while ago my wife made a reservation for a car. We have limited budget but want a comfortable 6-passenger car for our long road trip so we went with a minivan. One of the staff who was helping her politely asked "would you like to be upgraded?" My wife was hesitant cause she is used to other car rental place that charges extra if the car reserved was unavailable. She answered "no" due to the potential upgrade cost. The staff courteously asked again "are you going on a long trip?" The answer was yes. The staff said they have a more comfortable ride which was a bigger, better and newer ride - the expedition max which just arrived this morning. Long story short (which it was actually short) she came home with an expedition for the price of minivan. To top it all, everything went so smoothly. She was in and out in about 15 minutes. Everytime we come here we were treated with dignity and respect. I hope i can give more stars but 5 is the limit. Our family loves long road trips and everytime we have one we always come to this branch. Thank you Avis/Budget! You always make our vacation memorable and most of all safe and comfortable!

Adam has been very punctual and helpful toward my recently rental with enterprise. I needed a clean…read morerealizable full size suv. for my catering business and he has professionally accommodated me. I usually not familiar with this size of vehicle at all but Adam reassured me that I would really enjoy the all sensor function and I did! Ricardo was picking me up from my residential and he was very friendly and professional! Highly recommend this brand and branch! Thank you Adam

I reserved a car a couple of days before my trip and they said there were couple of options . When…read moreI went to pickup the car. There was only one option, a jeep, the car was the worst car we have ever driven. The back seats were horrible. Very uncomfortable. I never go back to Enterprise to rent a car.

Amazing experience by Edwin. He helped take care of me and my needs. The car was clean and reliable…read morefor my renting duration. He was friendly and helped me with my questions.

Best rental car experience in over 50 years on Earth. Haydee showed compassion, professionalism and…read moreauthentic care in assisting me with my rental after an accident. Has EVER a rental agent asked before anything: "are you ok? that's what matters most!". Her heart was authentic and her assistance was without flaw. I also had help with Ali, Edwin and Marcus who show what a true team is able to accomplish. I will make sure my family and friends ONLY go to this Enterprise location if and when a rental is ever needed. Best in show! Thank you TEAM ENTERPRISE!

I had needed a rent ASAP , I contacted roadrunner and spoke with Sivan , right away she had a car…read morefor me and gave me an amazing customer service and was very professional !! The car was great ! I never had any issues and, the best part of it the prices are very reasonable.. I highly recommend Roadrunner to rent a car ! Thank You Sivan for the great customer service Hopefully I won't need a rental car again but if I do I will definitely come back to roadrunners!

I loved roadrunner rentals- Nathan help me. It's the best car rental place. They have really good…read morerates and worked out with me to get amazing deal when I took it for the month, highly recommended.

Helpful and professional! These guys made me look good! The process was simple and easy and they…read morehelped walk me through each step. Some of the best customer service I have seen in a while. Definitely going back!

First car rental I've had in awhile where it was actually enjoyable and the staff went above and…read morebeyond to make my experience the best. Booking was a breeze and I lovedddd all the car options they had. I might have to mix it up next time I go. Highly recommend, you won't be disappointed!!

JEAN At Hertz Front desk had made booking a great experience. Renting at the Hertz located in…read moreReseda California is not only a great environment but puts ease to the sometimes stressful booking of renting cars. Way to go Jean and thank you so much .

Worst hertz ever They don't ask you what type of car you…read morewant They just surprise you at the end after your already done with paperwork and say go ahead to the front where gonna pull up the car Me confused what car??? I haven't even chose the car yet! Then he says it was the only one available and they refused to swap the car out And when my passenger got in the car her phone fell between the seat and her hand grazed against dog puke!! Imagine the people who rent cars to travel to and from or imagine where they're pets have been Nasty un sanitized cars Insurance companies take all our money just to give us weak dirty companies like hertz

Sam, is the best!! Gets you in and out with the best smile. He is always a pleasure and I'm…read morealways happy when I see he is the rep I'm getting.

I had such a great experience here at Midway with Manny Madrigal . Such a GENTLEMAN. He took…read moreextremely good care of me and my situation. He was mindful of how I was visibly upset and reassured me that "all will be okay". The truth is I had dented a car that I had rented here... but the team here was very gracious and truly made me feel ok about the situation. I can't emphasize it enough ; please do yourself a favor , get the added insurance they offer. Again HATS OFF to Manny for making me see that I was drowning in a cup of water. Aside from Manny I also want to give props to Harry, that man is a workhorse! He handled several clients all at once making each of us feel like we were the only one in the building. Cheers to the whole team !!!

I had a great experience with this Enterprise location. My Cadillac was at the dealership and they…read morearranged a rental for me, so I came in on Monday to pick up a car. The first vehicle available was really small, but it was all they had at the moment so I took it. The next day they were able to switch me into something larger, which I appreciated. That second car ended up smelling like a wet dog, so that wasn't going to work. I texted the person I believe was the branch manager and let her know. She apologized right away and wanted to fix it immediately. When I came in, the whole team was friendly, smiling, and ready to help. They got me into a much nicer vehicle that did not smell like a dog at all. Every single person I interacted with was super nice and super helpful. They made the whole process easy from start to finish. When I returned the car, they even gave me a ride back to the Cadillac dealership. That extra step really stood out. Overall, I had an awesome experience with this Enterprise team. They took care of me every step of the way and made sure I left happy.

I've used this location for years. It was a friendly, very warming, with great policies place. It…read morewas a pleasure to go there. Everything had changed with this new management. It became a very hostile, aggressive business to deal with. I rented a car, and their manager Shawn and Denise were extremely rude. Shawn called me on a phone and yelled "When Are you bringing the car" after I spoke with Denise about an extension. The day I brought my car back, Denise was rude when I checked in my car. I wish the old team was there! Such a great place turned into a real disaster. What happened to American services? It's scary how hostile it has become. I do not recommend this place to anyone anymore. Huge disappointment.

BIG THANKS to Robert for great customer service! A great experience renting, it was easy pick up…read moreand drop off. The car was a perfect fit both clean and well maintained. Highly recommend this place inside the Marriott hotel!

Keep in mind while reading this that I've gone to this branch several times since moving to…read moreWoodland Hills in 2022. There's a Hertz and Avis inside of the local Marriott hotel. I want to focus one one problem which has now happened twice. Avis rented a Chevy Malibu to me and while driving to Las Vegas the CHECK ENGINE OIL light came on. That makes me nervous as I'm driving my family through Death Valley. I took the time to purchase oil and ultimately swapped the car prior to the return drive across the desert. That's time and money taken from my trip. And it has happened twice, with two different vehicles. The time it took to make the transfer of vehicles made it impossible to return the car to Woodland Hills on time. So I was charged for an extra day. I'd like to see these companies put more effort into vehicle maintenance so that these things don't happen to us.