Good samaritans,! A low tire pressure light 15 miles from home is no fun. Courteous and quick…read morecheck; down a few pounds per square inch. Tire pressure restored. Back on rhe road. Leaves a favirable impression. A clean and calm shop. Wouldn't hesitate to return.

We've had them fix 2 flat tires and attempted to have them inspect our car…read more They are booked out pretty far, so you need to make an appointment. One of the flat fixes, a plug, only kind of took. The tire still has a slow(er) leak, but we are selling the car anyways AND getting a car in to them to work on is a hassle, so we're just topping the air off weekly, bi-weekly. Also the repair cost 2x what I paid last time I had plug done in Boston. Meh. We brought our other car in to have faulty valve stem replaced. Fine job done. Ni While the car was having that valve stem replaced, we asked them to inspect our flawless, unmodified 20k mileage sedan. They refused, saying that they'd need to fail it for tinted windows. The car was delivered to us FROM THE FACTORY with the tint and sold to us brand new from a dealer in Massachusetts. This makes the tint legal (and it is Mass legal tint). It has passed inspection in Mass 4 times. It was an necessary hassle to bring it elsewhere.

The time it took for an oil change from this location was totally worth the value…read more Quick Inexpensive And the communication about what I should get done next is very helpful.

No longer using this shop after 7 years of being a consistent customer…read more They are short staffed and doing inaccurate repairs. I took my vehicle to another shop after a family member had an unsuccessful repair done at AE which they claimed fixed the issue. The repair AE recommended for my vehicle was not only unnecessary but far from what the vehicle needed.

Service was very quick and the people up front were kind and helpful to me. Will bring my car here…read moreagain.

I had the oil changed here and the splash guard under the car was not secured properly. On a trip…read moreto Ohio soon after the car started scraping -- the same as one other reviewer. Since then we've had to remove parts that are falling off and need to schedule service to get it replaced. If not for this I would have said I received quick and efficient service.

MONRO! IF YOU GIVE RESERVATIONS TO CUSTOMERS, PLEASE BE…read moreOPEN AND STAFFED FOR THOSE CUSTOMERS AT THE SPECIFIED TIME! I got a flat in NoHo yesterday. I called Monro, got an appointment for 4:30 and asked Triple A to take my car to the King Street location. You already know the rest of the story. The store was empty and locked. The reservation was a pipe dream.

Aggressive sales tactics, overcharging for services and parts, poor quality of work leading to…read morevehicle damage, and issues with customer service, including rude or inattentive staff and failed service commitments. All true and you can not connect with anyone other that the facility that attempted to repair the car. ZERO STAR Expensive repair gone terribly south!!!!

As an update to this review I would note that the owner was very responsive to my concerns and…read moreactually drove to my home to refund the full price of this last repair. He was very apologetic for the misunderstanding about the quoted price and wanted to show his appreciation for our patronage. Maybe we'll give it one more shot. Here is my original review: "I have used Cichy's twice before for routine work like changing trailer tires, and my MIL used them for a muffler replacement. Both times, during the COVID pandemic. The service and cost was HORRENDOUS. In fact, it took them a month and constant prodding to get the tires done. So when my MIL needed a new gas filter I was hesitant to use Cichy's but figured I'd give him one more shot. I called ahead for an estimate, gave the car make model and year and part needed and got an approximate cost of $45-$50. My MIL was there for two hours because they didn't have the part after saying they'd order it ahead. And they charged her $108 for a 15 minute filter change. " Not sure who quoted that original price but in the end the owner gave my MIL a free repair, which was not requested, but was much appreciated.

Anything car-related tends to rack up my blood pressure quite a bit so I'm really lucky to have…read morefound Cichy's Garage when I moved in to the area last summer. I feel that I can just leave my car to John here without having to compare notes from several places. This is one of the few places that will honestly tell you that you don't need to fix something you think you needed instead of always trying to scare you into fixing things you don't actually need. At one time I brought my car in for ABS light and started by saying I might need to replace the ABS module. John didn't take advantage of this at all and completely fixed the issue by replacing two electrical cables. I only wish that they were located closer to me so that it's easier when I needed to come back a few times to debug problems. Nonetheless, I'd still spend the extra one hour round trip to drive here instead of going to the mechanics who are closer, including one that has a suspicious 5-star rating with 100+ reviews.

This is our third car purchase with Lia Honda -- we've been coming here since 2007, and the cars we…read morebought here always lasted. After trying elsewhere and regretting it, we're back because the difference here is real. Desiree in Service was exceptional while helping us with our CR-V that we purchased from another dealer. She was patient, communicative, knowledgeable and made sure nothing was overlooked. She genuinely cared about getting it done right, not fast. The real reason we trust Lia Honda, though, is their Honda-certified mechanic. Absolute beast. The level of expertise, accuracy, and confidence in diagnosing and repairing our vehicle was unmatched. This is what real Honda knowledge looks like -- and it's exactly why paying more here is worth it. Alfredo Settembre in Sales made the purchase of our new Civic smooth and stress-free. Honest, knowledgeable, and respectful -- no pressure, just professionalism. You may pay more at Lia Honda, but you're paying for top-tier expertise, accountability, and peace of mind. We won't make the mistake of going elsewhere again.

We have bought two cars here. Those experiences were fine. However, the service department is a…read moredifferent story. At best they are inept, but that feels too kind. It really seems that they are dishonest and corrupt. Every time we have brought our car there, within a week we need to return for a new problem that didn't exist previously. This last time, they replaced some tires. The next day within 1 hour the brakes seized. Either your inspection was inadequate and you put us back on the road in an unsafe car, or you broke something during the repair. They charged us a diagnostic inspection fee ($90), even though they had the car less than 24 hrs earlier. They then wanted $3000 for new brakes. Huh? You didn't see that when the wheels were off, and you want to charge us for a diagnostic inspection. No thanks. I will never use this unscrupulous business again for service. We are going to be replacing this car soon with another Honda soon, but they have lost our business. It's a shame because I would like to keep business local and tax dollars local, but I cannot support them any more. Too bad.

Acme Automotive continues to provide great auto body services to our family. With so many choices…read morein the pioneer valley we have brought our car's bumps, dents, & dings to this Northampton business. We have had good experiences at Acme. The staff has pleased us with professional service, customer focus, listening to our needs and within a budget we can handle. And they have a friendly crew that takes pride in doing a job right. We've been there 4 times over 15 years with the little things that happen when we park. So we will probably be back before too long. But oh, do they do nice work? Yes! No disappointments. We recommend Acme to family, friends & neighbors. Thanks Phil, Don & Mary pass on a job well done to the staff.

Don helped me out with my car scrap tremendously- made an appointment, amazing customer service,…read moregreat place to get your car fixed up after an accident.

Efficient and pleasant service. I appreciate that my inspection stickers are applied after cleaning…read morethe window of adhesive from the old sticker.

I'm not one to write negative reviews for several reasons, but this one is well earned. Their…read moreservice is unreliable and they seem to underestimate the value of potential new customers. They over-promise and under-deliver. I am new to the area, so it was my first time dealing with this company. Since my riding mower is in need of maintenance, and they are in the same town as myself, I called them two days ago and scheduled for them to pick it up today at 2:00 pm. By 2:30 I called and was reassured that the driver may be running late. So I waited. Patiently.... By 5:30 I called and was told that the driver had gone for the day and that he had told them that the mower was not out by 11 am so it (the mower) was therefore not collected. OK. First of all the voice message from the driver the previous day confirmed to me that the pick up would occur at 2 pm today. Second, no one told me that the mower had to be out waiting for it to be picked up. Moreover, I would not leave it out to be picked up: it is a riding mower and they will need the key, therefore I am not as naive to assume there is no risk of it being stolen with the ignition key in the switch. Let us assume that is the case, that I would leave the mower outside. Is it that difficult to ring the door bell? But that is besides the point since 11 am was not the agreed time. At any rate, the lady at the other end of the line, admittedly courteous, proposed during my second call at 5:30 pm proposed that my mower be picked up next week. Talk about taking responsibility for their own mistakes! It will take me less time to find someone else with a more reliable time management skill set, and who are more considerate towards their customers' own time. In fact it will take me less time to do the maintenance work myself. Oh but wait, this company ought to have the time management skill set and infrastructure since they claim to have been in this line of business for as long as they have. Hmmm. Time to consider personnel change, one that communicates between themselves. Or perhaps a change in their line of business. As far as I'm concerned I do not want to do business with a firm that underestimates the value of their future clients' time, and overestimates their management skills. Over-promising and under-delivering some people call it.