Staff was friendly and knowledgeable about every question and detail we had. Gracie was who first…read moreapproached us as soon as we entered the lot. She was super helpful and got us into a test drive immediately. We then sat down and talked to JJ and his energy was very welcoming and not pressuring AT ALL! Both were positive and brought us into an amazing positive calm atmosphere. JJ was blunt and honest about every step and was able to match what we were looking for! After all the phone calls with banks and finance talk, we were thankfully able to close the deal and walk out with the price we are looking for! All parties are happy and they offer an amazing warranty as well into our closing price! Process was easy not stressful at all and very happy with our car purchase today! Definitely will come back for our next vehicle and will talk to Gracie and JJ again!

Huge thank you to JJ and Renato for taking such great care of me! They made the whole process super…read moresmooth -- from finding the perfect car to getting me financed with no stress at all. Professional, helpful, and genuinely great people. I highly recommend working with them!

Our eldest sons van started to show signs of getting ready to breakdown…read more So we decided that it was best to get a new ride. He talked with its either Fready or Frankie and told him we'd be there on Friday or Saturday. We showed up Saturday. We we're greeted by a friendly welcoming gentleman named Moe. He took my son for a test drive as my son knew exactly what he wanted. A 2026 honda passport. He liked how it drove and already loved the looked. So Moe took us into the sale bungalows as Rock Honda is under renovations. Moe was very welcoming, kind, and curious. Moe then took us to meet Fready or its Frankie. (I'm horrible with names) lol Fready or Frankie was doing the credit check and helping run the #'s. There was another older man but to be honest he wasn't my favorite as he kept trying to sneak in more charges. Saying that the wheels, tires, mats, and ext..Weren't included in price. That's why I took off one star as they shouldn't try to screw people over. Your already going make a big sale. Don't try to take advantage even more! As we had already confirmed the price on the vehicle and that it indeed included all the extras. I had to be blunt and say if they weren't gonna honor that price we'd be going elsewhere. Fready or Frankie jumped in and said he'd make it right. As we we're getting frustrated. We already were anticipating them trying to up sale as that's what happens at all dealerships. We just appreciate Freddy or Frankie understanding that we had a set # and we weren't going over it. We finally agreed on a price and then Fready orFrankie took us over to the finance bungalow. We met a nice young man who helped us. Im so sorry I forgot his name as he was awesome. If it wasn't for Fready or Frankie, Moe and the young man in finance dept. We would have left. Overall it was a good experience. Son is super happy which makes us happy. Thank you Fready or Frankie, Moe, and the young man in the finance department.

Visit date: 4/15/26 I had a very disappointing experience at Rock Honda yesterday and feel it's…read moreimportant to share. I came in around noon to explore my lease options, thinking I was nearing the end of my current lease on my 2024 Honda Prologue Elite, which I absolutely love. Raphael assisted me initially and was great, professional, helpful, and welcoming. However, my experience completely shifted when I spoke with Sales Manager Cedric. For context, when I leased my current Prologue in 2024, I put $0 down with a credit score around 650 and secured a payment of $865. At the time, I was making about $90K. Since then, my situation has improved significantly, my credit score is now around 730, my income has increased, and I have a perfect payment history. I have never missed a payment and often pay extra. Despite all of that, I was told I would need to put $8,000 down and take on a $1,100 monthly payment to get into a new vehicle. That made absolutely no sense given my stronger financial profile and loyalty to Honda. The difference in service compared to my previous experience was night and day. I left feeling frustrated and honestly like I was being taken advantage of rather than helped. It did not feel like my best interest was a priority. This is my second Honda lease, and I have been a loyal customer since 2022, but this experience made me seriously reconsider returning. I would much rather work with someone who is transparent and customer focused. At this point, I am open to taking my business elsewhere, because with my current credit, income, and payment history, I know I have better options.

Hello went in last thrusday night to check out 2026 rst spoke with Luis Robles was one of the best…read moreexperiences I have had at a dealer did not close the just missed my budget but still was a great experience looking foward to next time will definitely go back luis very professional and was a pleasure to negotiate with as we all know buying vehicles is a big investment thank you again see you next time from john

Service here is strange. Why make an appointment if it is still going to take 2 hours or more? It…read moredoesnt make sense at all. I brought my car at 11am, for an 11am appointment, and they just put my car up to start the oil change, it is 12:30pm, so by the time they are done & I am on the road it will have been 2 hours or more that I have been here They should not have allowed an 11am appointment if it was not going to he worked on for all of this time. I know this is a busy location, but they should respect people's time a little better. ***actually the car that i thought was mine, was not. So I'll probably be here far longer than I thought. What a joke. I love taking a day off work to pay $118.95 for an oil change on a small 4 cylinder car, and sitting here all day. What a blast. Im really annoyed. Oil changes do not take more than 15 minutes. They need to figure a better way out. It is now 1:27pm. My car is FINALLY being worked on. I will never come here again. This is ridiculous. You have no consideration for your customers, their cars or their time.

Amazing customer service. I love my truck!…read more The entire staff was so helpful in helping me find the exact vehicle I wanted. I would def recommend this place to my family and friends!!! Ask for Mark or Ramzi!! They will take good care of you!

I absolutely love my Lexus! She runs perfectly and I am in…read morelove with my red seats. Claudia - was absolutely amazing . By far best car experience I've had yet , She made sure my whole process was quick & easy . Car was very clean & great condition as shown . Upgrade Auto is the place!

This is the place to come to buy a new car! Eric is such a great salesman, he is knowledgeable and…read morehelpful and got us a great deal! Thank you to the whole team we really had a great experience and 10/10 would recommend to everyone! We will be back for our next vehicle!

I had a very disappointing experience at this dealership. From the moment I arrived, I felt…read moredismissed and disrespected simply because I was a woman shopping for my own vehicle. Roberto referred to me as "picky," then looked at my husband and called me "spoiled." When I explained that my husband does not buy my things and that I purchase and pay for my own car myself, the response I received was, "Oh, you can do that?" It was incredibly rude, condescending, and unprofessional. To make matters worse, I asked to work with the salesperson Traveron I had previously worked with months ago and was absolutely amazing , but I was refused and told he "doesn't know the product." The entire interaction felt dismissive and sexist. Women are fully capable of making their own financial decisions and purchasing vehicles without needing a husband's approval or involvement. I expected professionalism and respect and received neither.

First time visiting this dealership. I didn't want to drive all the way to San Bernardino where I…read morepurchased my car. I received a recall notice on my car back in November and when I got word the fix was available, I wasn't interested in dealing with it during the holiday season, so I called the service department and made an appointment for after the holidays. Everyone I dealt with was very friendly and took the time to answer all my questions. On the day of my appointment, I was helped promptly and informed they were out of loaner vehicles but they would set everything up with Enterprise and provide a rental car for me. They even provided the shuttle to the rental car location. The text and service updates were nice and kept me informed. I was told when my vehicle was ready for pickup and that I could bring the rental car back to the dealership and they'd work with Enterprise to get it back to them. Super helpful! Also nice there's a gas station right next to the dealership which was super convenient. Hoping to make this my regular dealership after such a positive experience!

Service department has no clue what they're doing. Paid them to find a problem they said could not…read morereplicate and three weeks later check engine light comes on with same issues they said they couldn't find. Mechanics are clueless save yourself time and money and go elsewhere

Robert W and Samson were excellent and treated us very fairly if you need to buy from anybody buy…read morefrom any of these salespeople!!

Went yesterday to purchase a vehicle. Was helped by Victor. Test drove and everything. Told him I…read morewant to see the numbers and move forward with the deal. Not once did he ever disclose any "add ons" or additional fees. Long story short, they ran my credit, and after a long time waiting brought me a spreadsheet with almost $5k in add ons. I let them know I did not want them and they refused to sell me the vehicle. Victor and 3 other managers told me flat out they will not sell it to me without the add ones. Their site says customers "may" purchase a vehicle with add ons but do not say it's mandatory nor do they give the pricing. Classic Bait and Switch. Even after expressing how much I wanted to purchase the vehicle just without the add ons, they still refused. This violates Cal Code Title 4 S 1304.1 and multiple other California Car Buying Acts. I 100% will be filing a complain with the DMV and California Department of Consumer Affairs. Sad so many dealers are still like this. You can't even purchase a vehicle anymore without dealers trying to take advantage of you.

The team at Fontana Nissan is great. Especially Nathaniel, Daniel, and Omar!! Nathaniel, thank you…read morefor all your help today. You and everyone else had made this very easy for us. The other dealerships we went to were either talking us out of buying the car we want or were judgmental when it came to the payments we wanted. Nathaniel and Daniel were super awesome, so was Omar. You all worked with us in getting the payments we wanted and the color we wanted. Thank you, Fontana Nissan!!

I've been debating about whether or not to leave this review but I have to, to let people know what…read morethis dealership does. So I bought a Frontier from them a couple weeks back. While I love the truck, the way they did the deal was pretty scummy. We had agreed upon a price, with interest rate and monthly payment and everything. I took a couple days to think about it and decide to buy the truck. I called in and confirmed price, interest rate, monthly payment. When I got in there they lowered the interest rate and kept the same monthly payment. Effectively raising the price. Then they lied and said they never agreed to the interest rate blah blah. "Oh I forgot what the interest rate was". They literally said that when we confirmed in the phone that morning. Be careful of this little maneuver and I would advise spending your money elsewhere. If you hear the name Semaj, run far far away!