I bought my CX-50 Hybrid back in October and had a great experience…read more The car came with luggage racks that I haven't used but wasn't able to remove on my own. I stopped in thinking it would probably take an hour or so to get help without an appointment. Much to my surprise and delight, Jimmy in the service department stepped outside and helped me immediately. I am so impressed with their customer focus and enthusiasm to help their clients! Love Fontana Mazda!

BUYER BE WARE!!! I…read morerarely leave negative reviews, but this experience was so frustrating and unprofessional that I feel people should know before doing business here. Before I even applied for financing, I called the dealership and explained my situation honestly upfront. I told them I had recently transitioned out of non-W2 income, had inconsistent income history, and had a couple of repossessions on my credit. I specifically asked if it was even worth applying before wasting anyone's time. I was told that as long as I could provide an offer letter from my new position, they should be able to work with me. After applying, I was initially told I needed $10,000 down. When I explained that wasn't possible, they suggested either trying a different vehicle or getting a co-signer. I got my son to co-sign, and then suddenly I was told the deal was approved. At that point, they asked me when I could come pick up the car. I was then told the down payment would be $2,500, but I wouldn't need to bring it immediately -- I could pay it within three weeks. Then later it changed to $3,000. I was repeatedly reassured that the terms would not change again. From there, the dealership requested document after document: ID Insurance Proof of residence Utility bills Credit card statements I recently moved, so my license still had my old address, and utilities at my current residence are included through my landlord. I explained this multiple times. Every time I submitted something, I was told "that should work," only for them to come back later saying it wouldn't. I provided: A closeout utility bill Another utility bill Credit card statements Additional proof of address Eventually even documentation connected to utilities at my current residence This went on for days with constant back-and-forth communication and shifting requirements. At one point, after spending the entire day sending documents, I was told at almost 8 PM that we would "have to revisit tomorrow." Then after again confirming that the terms would not change and they could get the deal done. Today I was suddenly told the bank now required the FULL $3,000 upfront immediately. The most frustrating part was the complete lack of accountability. Every time something changed, the response was:"The manager told me..."or"The bank changed it..." Apparently the terms changed hour by hour. At some point, it honestly felt like the goalposts kept moving no matter what I provided. If the deal could not be done, that should have been communicated clearly from the beginning instead of putting me through days of stress, paperwork, insurance setup, and repeated requests for documentation. I have purchased multiple vehicles before and have never experienced anything this disorganized, inconsistent, or unprofessional. I also have to be honest and say that I began questioning whether race may have played a role in how this situation unfolded, because the tone and complications noticeably escalated after I submitted my ID. I truly hope that was not the case, but it is unfortunately how the experience felt. No customer deserves to be treated this way.

The team at Fontana Nissan is great. Especially Nathaniel, Daniel, and Omar!! Nathaniel, thank you…read morefor all your help today. You and everyone else had made this very easy for us. The other dealerships we went to were either talking us out of buying the car we want or were judgmental when it came to the payments we wanted. Nathaniel and Daniel were super awesome, so was Omar. You all worked with us in getting the payments we wanted and the color we wanted. Thank you, Fontana Nissan!!

I've been debating about whether or not to leave this review but I have to, to let people know what…read morethis dealership does. So I bought a Frontier from them a couple weeks back. While I love the truck, the way they did the deal was pretty scummy. We had agreed upon a price, with interest rate and monthly payment and everything. I took a couple days to think about it and decide to buy the truck. I called in and confirmed price, interest rate, monthly payment. When I got in there they lowered the interest rate and kept the same monthly payment. Effectively raising the price. Then they lied and said they never agreed to the interest rate blah blah. "Oh I forgot what the interest rate was". They literally said that when we confirmed in the phone that morning. Be careful of this little maneuver and I would advise spending your money elsewhere. If you hear the name Semaj, run far far away!

Raymond has been a pleasure to work with. Professional, compassionate, and empathetic…read more After taking my car with so many mechanics I decided to take it to Rock Honda in Fontana. Cost an arm and a leg, but can't go wrong with Representative Raymond, the mechanic, and Honda parts. They figured out what was wrong with the car after unnecessary waste of money with other mechanics. Place is always nice and neat, free , and coffee. Thank you and Happy Holidays & ! 10 for Raymond! Thank you and God bless you.

Visit date: 4/15/26 I had a very disappointing experience at Rock Honda yesterday and feel it's…read moreimportant to share. I came in around noon to explore my lease options, thinking I was nearing the end of my current lease on my 2024 Honda Prologue Elite, which I absolutely love. Raphael assisted me initially and was great, professional, helpful, and welcoming. However, my experience completely shifted when I spoke with Sales Manager Cedric. For context, when I leased my current Prologue in 2024, I put $0 down with a credit score around 650 and secured a payment of $865. At the time, I was making about $90K. Since then, my situation has improved significantly, my credit score is now around 730, my income has increased, and I have a perfect payment history. I have never missed a payment and often pay extra. Despite all of that, I was told I would need to put $8,000 down and take on a $1,100 monthly payment to get into a new vehicle. That made absolutely no sense given my stronger financial profile and loyalty to Honda. The difference in service compared to my previous experience was night and day. I left feeling frustrated and honestly like I was being taken advantage of rather than helped. It did not feel like my best interest was a priority. This is my second Honda lease, and I have been a loyal customer since 2022, but this experience made me seriously reconsider returning. I would much rather work with someone who is transparent and customer focused. At this point, I am open to taking my business elsewhere, because with my current credit, income, and payment history, I know I have better options.

I have been coming here for years for service. They have a great service team that really does try…read moreto do their best to take care of you as a customer. I'm writing this while waiting for my oil change but wanted to look at the Seltos as I'm getting ready to upgrade my Soul in 1-2 years and know a new one is around the corner. I like to browse independently especially when looking at something specific with no intention to buy. That being said, Seth was very helpful. I wasn't looking to buy, he was not pushy and was there to assist me find what I was looking for with a great attitude. After showing me the car, we had a pleasant conversation and it really felt like a genuine conversation vs the dealer stereotypical prodding to see how they can sell you today. I appreciated that and had I been ready to actually buy in the next few days/weeks, I would recommend asking for Seth.

Avoid the service center like the plague. I brought my car in for a recall and got it back same…read moreday. When I got home and opened up the hood there were loose washers left in the engine bay. The next time driving the car the oil pressure light turns on so I scheduled time to come in with no mention of additional charges. Now they are telling me they are going to charge me $230 for the diagnostic if the mechanic says it wasn't because of the changes they made. Why would anyone trust them? What a scam.

I purchased a car here with Rob, amazing customer service- he explained everything perfectly and…read morementioned things we hadnt even thought about. Amazing customer service everyone was so welcoming and eager to help!

Thank you to Fontana, Hyundai. I love my new car. Thank you to Freddie…read more They gave me a great deal and they took my trade in. I definitely recommend freddie and fontana hyundai.

These guys are the best. I bought a 2009 Toyota Prius from them this January, at a crazy reasonable…read moreprice, and I'm happy to report my new-used car is going strong and is in even better shape than I could ever have expected/asked for! Lavi and his colleague who took me on the test drive (sorry I forgot his name!) were so kind- no lying, no stress, no pushiness- overall pleasant, normal people just letting good used cars sell themselves. I'm a young woman, and after months of dealing with sociopathic salesmen it was such a relief to meet these two who treat you like a person and will be the first to say they don't know something. Easy to finance with my outside credit union, SchoolsFirst, and even held the car in good faith through the weekend so I could finish up my loan at the cu the following Monday and drive away that afternoon. I'm so grateful for Kar Company for ending my search, exceeding expectations, and for providing me this reliable car that I plan to have for a long time. 5 big stars

I set an appointment at 5:30 since I live about 2 hours away and they said it was fine if I went at…read morethat time, I had my uncle go check the car for me since he lives close by so I wouldn't waste their time and when he arrived the car was sold an HOUR AGO! I wasn't told, I had to go call to see what happened since i didn't receive a call, text or email! I was 30 minutes away and wasted a trip and with the gas prices it was money wasted!

This was a great buying experience for a Company work vehicle. Dustin and Esteva were great guys…read moreand easy to work with. Thank you Pacific Auto Center! You made my Friday a good day! Thanks Venco Electric, Inc. Jenn

Went yesterday to purchase a vehicle. Was helped by Victor. Test drove and everything. Told him I…read morewant to see the numbers and move forward with the deal. Not once did he ever disclose any "add ons" or additional fees. Long story short, they ran my credit, and after a long time waiting brought me a spreadsheet with almost $5k in add ons. I let them know I did not want them and they refused to sell me the vehicle. Victor and 3 other managers told me flat out they will not sell it to me without the add ones. Their site says customers "may" purchase a vehicle with add ons but do not say it's mandatory nor do they give the pricing. Classic Bait and Switch. Even after expressing how much I wanted to purchase the vehicle just without the add ons, they still refused. This violates Cal Code Title 4 S 1304.1 and multiple other California Car Buying Acts. I 100% will be filing a complain with the DMV and California Department of Consumer Affairs. Sad so many dealers are still like this. You can't even purchase a vehicle anymore without dealers trying to take advantage of you.

Took my son in to look at some trucks and we were greeted by Angel, the salesperson. From the…read morestart, he was very attentive and actually listened to everything my son wanted and was looking for. When we went inside to run the numbers, it was clear they heard everything my son was saying from the monthly payment to the down payment and overall price and they worked out a great deal for him. The manager was very realistic and honest with my son, explained everything clearly, and went above and beyond to make sure our expectations were met. Fernando in finance was also amazing and took the time to explain everything so we felt comfortable with the process. Overall, I really enjoyed the customer service and car-buying experience we had. We will definitely be coming back and referring others who are looking. Thank you to everyone!

Service here is strange. Why make an appointment if it is still going to take 2 hours or more? It…read moredoesnt make sense at all. I brought my car at 11am, for an 11am appointment, and they just put my car up to start the oil change, it is 12:30pm, so by the time they are done & I am on the road it will have been 2 hours or more that I have been here They should not have allowed an 11am appointment if it was not going to he worked on for all of this time. I know this is a busy location, but they should respect people's time a little better. ***actually the car that i thought was mine, was not. So I'll probably be here far longer than I thought. What a joke. I love taking a day off work to pay $118.95 for an oil change on a small 4 cylinder car, and sitting here all day. What a blast. Im really annoyed. Oil changes do not take more than 15 minutes. They need to figure a better way out. It is now 1:27pm. My car is FINALLY being worked on. I will never come here again. This is ridiculous. You have no consideration for your customers, their cars or their time.

Alex D was an amazing person to work with i came in unsure of a lot of things and he made me more…read moreconfident and comfortable throughout the entire buying process he got me approved for much more than I expected and I'm very appreciative of him and his time today . GANAS AUTO is definitely good in my book they approved me when EVERYWHERE ELSE SAID NO

Almost a year that I got my car And I still have not received My plates!…read moreI seriously need HELP HERE I don't know what to do anymore. Calling you guys everyday has been very stressful for me ESPECIALLY because you guys have no answer for me.. Please I need you guys to figure it out. I bought a car to use Not to just have sitting there. And then you guys tell me to still drive like that and if I get pulled over what I get a ticket !!! Please figure SOMETHING OUT!!!!

I generally do not leave reviews but for Kristina and crew @ PTC I am morally obligated too…read more They really went above and beyond to make sure I was satisfied with the deal. The level of honesty & integrity is incomparable to that in the industry and after the second contractor truck I've purchased from PTC I can say this with confidence & with experience. I look forward to a lifelong business relationship with these guys. Thx. PTC!!!! !!

grate place to buy a truck ask for carlos his very helpful …read more Most dealers they make you wait for ever here its different i make the pursache if the truck quick in just few minutes not even a hr