I was near by and decided to stop by just to look around and got helped by such a handsome nice fella named Daniel I was blown away by his amazing customer service and attentiveness to what I had in mind I will be back soon and hope to see and be helped by Daniel again read more

Went yesterday to purchase a vehicle. Was helped by Victor. Test drove and everything. Told him I want to see the numbers and move forward with the deal. Not once did he ever disclose any "add ons" or additional fees. Long story short, they ran my credit, and after a long time waiting brought me a spreadsheet with almost $5k in add ons. I let them know I did not want them and they refused to sell me the vehicle. Victor and 3 other managers told me flat out they will not sell it to me without the add ones. Their site says customers "may" purchase a vehicle with add ons but do not say it's mandatory nor do they give the pricing. Classic Bait and Switch. Even after expressing how much I wanted to purchase the vehicle just without the add ons, they still refused. This violates Cal Code Title 4 S 1304.1 and multiple other California Car Buying Acts. I 100% will be filing a complain with the DMV and California Department of Consumer Affairs. Sad so many dealers are still like this. You can't even purchase a vehicle anymore without dealers trying to take advantage of you. read more

Pacific Auto Center - Fontana - Sales sheet with Forced Add Ons - Car Dealers Near Me - Fontana, California

I inquired about a vehicle and was contacted by "Ronnie". He told me the car was available and gave me the Fontana address. The next evening, I went to Fontana, like he instructed. When I arrived at the dealership, at the tine I said I would, I was told the car was in their Costa Mesa location and "Ronnie" is AI. SO....waste of time and AI Ronnie is "feces". Your decision to use AI, lost you a good customer and a sale. Cheers to AI! read more

They have a Ford Explorer listed. We contacted about it. I agreed to the online sale price. I told them I'm coming from 2 1/2 hours away and then I needed to do everything over the phone and then I am a prior Volkswagen Mitsubishi and Nissan dealer. I had hoped that by letting him know that he would have at least some level of respect towards helping me. Instead, I was put on ignore. Today is day three waiting for an answer. When I text him, he always text back like he's going to help me, but then I go back on ignore I am convinced this was a bait and switch car and that these people are shady. 30 years in the Car business and my advice to you is don't shop here. Editing to update: read more

Pacific Auto Center - Fontana - Carlos today. They just keep calling me - Car Dealers Near Me - Fontana, California

I was disappointed with the customer service I received. Before purchasing an $85,000 vehicle, I asked if they could obtain a copy of the repair orders (service history) from the servicing dealership. I didn't feel that was an unreasonable request, but I was told to bring my own mechanic instead of anyone making the effort to obtain the documentation. As a result, I decided to purchase a 2020 Ford Raptor from an out-of-state dealership. When you're spending this kind of money, you expect a dealership that's willing to go the extra mile to earn your business. Unfortunately, that wasn't my experience here. read more

Pacific Auto Center - Fontana - Purchased this 1-Owner 2020 F-150 Raptor with 18,788 miles on 6/30/2026 from an out-of-state dealership. - Car Dealers Near Me - Fontana, California

Predatory car dealership! Classic bait and switch methods used. Wanted to buy from a young man who seemed equally as confused with the markups. The car I was looking at was posted online at 19995, with tax shouldn't have been more than 23000 with the extra added "markups it came out to 27000!! The car allegedly with items that were already on the car that they "couldn't remove". Most of the items they couldn't remove were about 20 - 70$ and marked up at 1600 a piece. Do not buy from this dealership if you came in with a budget in mind expect 6000$ extra. read more

Tried to purchase vehicle for $19,995 advertised price. Willing to pay $22K out the door. They wanted to add $8K worth of "accessories" and would not budge or come close to meeting advertised price. Wanted $27K for a truck they advertised at $19K. This is the reason why they have so many vehicles. They are not selling them! Absolute joke of a company! Don't waste your time. read more

I saw the reviews about the up selling before I drove an hour and they still tried to d*ck me around. They wanted $1,700 for a sticker, and another 1,700 + 1700 on others. Don't go there. Not worth the BS and time. read more

Not a good experience let me say they add 5k to your bill on accessories this is something that you are not obligated to buy. Some vehicles already have the accessories from original dealers and this guy's they want to added to the bill. I didn't buy from them they take advantage of alot of people that they are in the need of a vehicle . People with low credit score. read more

Classic used car bait and switch tactics. Advertised price did not include $4700 worth of mandatory add-ons installed by the dealership, including a GPS system, Door edge protector and an anti-theft system. They were only negotiable by about 30%. Also, the interest rate offered was a laughable 10.99% with spotless credit. (In fairness, I was cosigning for my son who had no credit). However, when offered an extended warranty in finance, they were very generous with our negotiated overall interest rate of 7.75%. Our salesman was terrible. Nice enough guy, but the personality of a door knob. Test drive was a series of four left turns in traffic over a 2-mile route. Very little product knowledge or meaningful conversation at all. He did not disclose the "mandatory" added features installed on the vehicle until he came back with a deal sheet. Then it was all games after that. Luckily, his sales manager came in to save the deal as we were ready to walk out the door. And he can only partly remedy the problem. Lucky for them they knew they were holding the cards of the exact car that we were looking for that was in great shape with low miles. The kicker was at the end of the transaction, the insistence of a 5-star rating. He literally stood shoulder to shoulder with my son who had just come out of the bathroom and leared over his shoulder and insisted he give him a five star rating. It was absolutely egregious and grotesque. In the end, the manager and the finance guy, Saul, were great and affable, and got the paperwork done quickly. At least as quickly as car dealership financing can be. ‍ Nice vehicle, but do not recommend this dealership and will not be back. read more

Pacific Auto Center - Fontana - Undisclosed mandatory, dealership-installed add-ons once the deal sheet was presented. - Car Dealers Near Me - Fontana, California

This dealership should be reported to the California Department of Motor Vehicles (DMV) Investigations Division, California Attorney General, local District Attorneys and/or the Federal Trade Commission. Beware of dealerships that tack on junk charges and fees. This particular dealership is the biggest offender that I have ever come across and I have purchased hundreds of vehicles in my lifetime. See the attached image as a reference. Martin, the sales rep., failed to mention any of these junk fees before hitting my credit score twice - once for the dealership and once for their chosen bank/creditor. Martin states that their website clearly points out over $5,000.00 in junk fees that are charged on each deal. I searched their website and could not find this information as it pertains to the attached image. Martin, the sales rep., stated that if I was willing to pay more for the vehicle, then he could get the sales manager to lower the accessory fees (his words, not mine). I could either pay $26,000 for the truck or pay $19,995 for the truck plus the accessory fees (over $5k). The truck was advertised for $19,995 on AutoTrader.com. Junk fees add up to almost 27% of the total cost of the vehicle. This is just insane! read more

Pacific Auto Center - Fontana - Car Dealers Near Me - Fontana, California

They advertise a used vehicle (2025 Ford Maverick XLT) at a below market price. When talking to sales manager asking for out the door price, he tried to tack on retail cost to add-ons that were factory installed that were paid by previous owner adding about an additional $10.000. I would not purchase from this company/ read more

Bait-and-switch pricing on a used car I rarely leave reviews, but people need to be aware of how this dealership operates. I inquired about a used Toyota RAV4 advertised at a very competitive price. Everything seemed reasonable at first, until I was sent the actual sales worksheet. That's when the real numbers appeared. On top of the advertised price, the dealership attempted to add nearly $5,000-$6,000 in mandatory dealer add-ons -- including GPS, VIN etching, and a "Clear Concepts" package -- on a USED car with tens of thousands of miles. These were not optional, not clearly disclosed upfront, and dramatically changed the out-the-door price by thousands of dollars. The car was advertised as a "great price," but the real cost only became clear after requesting paperwork. This feels intentionally misleading and explains why the vehicle has been sitting unsold. For anyone shopping here: Do not trust the advertised price. Demand a full breakdown before wasting your time. If you're an informed buyer, be prepared to walk. I ended up purchasing a similar vehicle elsewhere with transparent pricing and no junk fees. This experience was a reminder that if a deal looks too good to be true, it probably is. read more

Pacific Auto Center - Fontana - 5K of dealer add-ons for a used car with 28,000 miles... Shady! - Car Dealers Near Me - Fontana, California

Total scam. 2025 Nissan Frontier is listed for $25,995. Great price . I'll buy it. CA tax and license brings it up to over $28,000. Told them I'll bring the check tomorrow and I don't want anything extra. The manager texted me this Okay Robert your OTD price is $34,447.42 that's with tax license all the beautiful California fees along with our pre installed accessories as mentioned which are $1695 each. $25,995 was the advertised price !!! They want to add GPS . I said Who needs GPS? They said so if I loan my car out I know where it is. They have two more DEALER ADD ONS that are garbage and just a way for them to draw you in and burn you when you buy the car. Big dealers don't pull this scam. I couldn't figure out why this truck was sitting here 8 months at such a good price but now I know they just haven't suckered in the right person read more

The salesmen were really nice but once we started financing they wanted to charge us 8k more for security features and gps. they wouldn't budge from their price and wouldn't remove the stuff read more

The overall experience at the dealership was overall good and pleasant. Me and my husband went home satisfied with our commercial truck. Juan Rodriguez was very accommodating, pleasant and patient the whole time. I definitely recommend to look for him and make your purchase stress free. I also commend Art for his patience and guidance throughout the process. The team that helped us in the dealership did an awesome job! read more

Drove all the way to Fontana just to talk about add-ons and back end price. Way overpriced the truck and OTD cost. Update: They claim they inform about the mandatory add-ons in person and on the website. You have to dig to find this information out. They also claim they have the most competitive pricing yet they don't realize what OTD means for customers so after add-ons it becomes the least competitive. They also sold our phone information to get spam calls. Beware. read more

Pacific Auto Center - Fontana - Car Dealers Near Me - Fontana, California

***SCAM/SCHEME ALERT!!!!*** Price on website and on car window tag is nowhere near what they will actually charge you due to their MANDATORY add ons that you don't ask for, don't want and don't need. Raised price by 25% due to these unwanted MANDATORY accessories. Because we "were" gonna pay cash, they gave us a "huge" discount on the three MANDATORY dealer add ons which brought them down to the low price of $995/ea ($3000 worth of add ons) 1. Gps $995: a glorified $30 apple air tag to track where your car is at. MANDATORY $995 add on 2. "Etch" $995: serial/vin number written on major components of the car in case it's stolen. This is already done by the manufacturer themselves so not sure if they do it to more parts but a $30 engraver you could do it yourself or pay $100 and have it done professionally. Nope, $995 MANDATORY 3. 3m protection on paint: new cars come with this...this car did not have it installed anywhere that we could see but regardless: $995 MANDATORY That's over $3000 after taxes for unnecessary (not requested) add ons. When confronted about them: "oh, Steven didn't show you them? Let's call Steven. Where's Steven let's have him show you these features." When asked why the website doesn't reflect these add ons in the price: "we have several thousand cars and sometimes we don't get around to updating them in time but it's in the disclaimer" (it sure is in the fine print last sentence and hidden that their may be extra cost). We then attempted negotiating in any direction back toward what we were expecting to pay ($3000 less than this surprise invoice) and long story short (not exact words): we don't make much profit on the cars, all our profit is here (in the add ons). Short story: scheme and lie to get you through the door, get ready to sign papers and final price won't be anywhere near what you expected due to MANDATORY several thousand in add ons features (actual cost less than $100). read more

I was already all the way out in Fontana checking out the Penske nearby. I saw a couple of trucks at this particular spot advertised, so I figured since I was already in the area, I would check it out. I walked inside of the sales office and about 3 to 4 sales. People simultaneously came walking towards me the moment the receptionist told them that I wanted to look at a vehicle. It was almost as if they were playing ranked with each other in determining, who was gonna help me. The guy that helped me had me standing outside, waiting for him about 10- 15 minutes while he went back-and-forth, trying to find keys to a vehicle. It was over 90°. Each time coming out with ye wrong key. Apparently, their box trucks are not on the same lot as all of the regular vehicles. Which this gentleman did didn't even tell me that. He didn't even introduce himself to me. All he heard was that I was looking for a box truck and immediately went into trying to find the keys to take me over to that lot. Again, not mentioning that he was going to drive me off the premises, made me kind of uncomfortable because I don't even know you or where we are going. Nothing was explained. The drive was about eight minutes . So the lot isn't even extremely close. When we get to the lot, there are a lot of box trucks. But of course we get there, and the truck I want to see he doesn't have the keys to. As a matter of fact, he didn't have the keys to any of the trucks on that lot. So why did he waste our time bringing us over there just to look at the externals of the trucks. Seeing as my drive home is about two hours from Fontana. I was not in the mood to waste time like that. I was very irritated at how nonchalant the sales guy was about not being able to show us the vehicles after taking us over there. He had no intention of trying to sell me a truck, he didn't even try. We spent more time on On the drive over and back then we did looking at the trucks on that lot. If the sales experience was like this, I can only imagine what it would've been like to have purchased a vehicle from them. I had already seen not so great reviews about this place. I guess it was God's sparing me this time by turning me away. read more

Robert W and Samson were excellent and treated us very fairly if you need to buy from anybody buy from any of these salespeople!!

DON'T FALL FOR THEIR SCAM. I drove over 5 hours for a car listed at $19,855 and was fully prepared to pay cash the same day. After test driving the car and sitting down to discuss pricing, they suddenly added over $7,200 in "add-on features" that were never clearly disclosed upfront. I let them know I wasn't interested in any add-ons, and they responded by saying the features were "already added to the car" and then told me, "maybe this isn't the car for you." Be prepared to pay an extra $5k-$10k on top of the advertised/listed price. The moment they realize you're not falling for the scam, they completely change their attitude and will basically turn you away. This was a ridiculous waste of my time, gas, and effort. Very misleading pricing practices. read more

Emmanuel salesperson and the manager tried to say dealer accessory add-ons are mandatory. This dealership is a scam. No one should buy from them. We aren't in Covid any more guys. I'm in sales and a serious buyer. They lost a customer. read more

I bought a 2022 Chevy 5500hd from them. I started look up info about the truck to see if I could get something that would help the trucks towing. I had to get the serial number off the motor to look stuff up. i found it only to realize most of the number had been removed with a grinder. I tried to contact them with no luck. I now have no clue how many miles are on the motor. Or if it's stolen read more

This place is a scam dealership. Make sure you look at the added price stickers on the vehicles. They will add a list of unnecessary and overpriced items to the vehicle. I am sure that the unscrupulous pricing is not the only preditory tactic. I didn't get beyond this on my first attempt. This place is not a place to buy anything. So beware.....no RUN! read more

Do not waste your time! You will regret it they try to CON you into purchasing extra unnecessary add-ons. Fees that are unnecessary when you already have car insurance. If you do not agree to their add-ons, they won't even let you purchase a car or much less give you the time of day.. WE WERE LEFT IN THE PARKING LOT. Sales men have no knowledge on the cars and are lazy to go grab keys so you can see inside.So cross your fingers cars are unlock ‍. BELIEVE ME SAVE YOUR SELF A HEADACHE! Later found out car was only worth 47000 and I was about to buy it for 60000 read more

Spent an hour shopping for a vehicle, so that at the end they would tell us we were forced to purchase 3 of there warranty. Which were very unnecessary like a low jack and door protection. I have insurance. Didn't even want to walk us in to talk numbers. Because we were not willing to buy warranty. HORRIBLE PLACE WOULD NOT RECOMMEND THIS PLACE. Waste of time! read more

Negative 4 stars. They were pushy. Was basically forced to pay almost $4000 extra for services and parts I did not want, or ask for. In addition, the proper paperwork, like release of liability, was NOT filed with CADMV, even after multiple phone calls to their sales managers...so now I'm receiving notices and bills from the Toll Roads/Express lanes of violations for a vehicle I have not owned for over 3 months. I also cannot register my previously owned vanity plates with DMV for the same reasons. Their ineptitude is causing both stress and financial problems. I cannot offer ANY positives in this review and urge you to shop ANYWHERE ELSE. This place deserves negative stars, like, ALLLLL the negative stars, not just 5. Truly unhappy. read more

As warned in other reviews, their internet prices do not include the mystery fees for dealership installed features that they will add to your final out the door cost. Everything I've read and heard from reliable people in the industry is that's illegal. read more

Went in to look at a few trucks in the end the prices didn't work for us (nothing crazy just wasn't for us) but our sales person Sam a young man was very great ! wasn't pushy showed us exactly what i asked for in price range didn't try to upsell or anything like that. read more

Great experience at Pacific Auto Center , working with Gonzalo and the team was awesome. They helped every step of the way getting competitive financing with sub par credit & choosing the correct truck for my business. Their transparency when I picked out a truck that would be difficult to register due to salvage tittle really made them stand out . I highly recommend doing business here . read more

Pacific Auto Center - Fontana - 2018 International 4300 - Car Dealers Near Me - Fontana, California

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Just recently purchased this truck. Had the pleasure of dealing with Martin (sales man) and Bill (sales manager). I'm just going to be blunt, if it wasn't for them two going above and beyond for me I would have gone elsewhere. Those 2 gentlemen are awesome, came out with great attitudes, they were on top of everything, didn't try to BS me and did everything plus more to get the sale done. Couldn't have asked for better people to deal with. So thank you guys! Just gotta say this too, Martin and bill are THE absolute ONLY reason I purchased that truck. read more

Pacific Auto Center - Fontana - Car Dealers Near Me - Fontana, California

Do not go in there expecting to pay internet or sticker price! This place is deceptive and will add in $5000 in additional fees for things that are not needed. I am a business owner and I can assure you, if I pulled this with my customers than I would not be in business. PAC has no regard for your time or concern for you. Its all about the $$$$$$ read more

Husband wanted to go look at trucks at this location. It was 101* degrees outside so I took our 3 kids inside to hop on the wifi to play with their iPads. I counted 20 sales and staff people walking around who passed us, not one hello, not one how are you, not one person on staff offered me or my children water or customer service or snacks of any kind for 3 hours while my husband shopped and test drove trucks. Here's a tip for this facility, butter up the wives if you want her to allow her husband to make a twenty thousand dollar purchase! Terrible service inside. Outside the salesmen did not know the answers to my questions. They simply said I had to speak to the manager inside about how much extended warranty would be. HEADS UP: Any vehicle over 100,000 miles or "younger" than 2018 is considered AS IS and if you buy it and drive off the lot and the car is a lemon you are SOL. read more

Just walk in and ask them "are you willing to do an out door price" and they'll say no and walk away. They won't even bother trying a sale if they can't run their scam. They also lie about inventory. read more

I spoke to a Sales Manager - George. The price of the vehicle is 27,995. He wants me to pay 4500 extra for ETCH, GPS and CLEAR CONCEPTS which are scam for give me more money. DO NOT BUY HERE! Greedy people who just wants to make more money !!! read more

Pacific Auto Center - Fontana - Car Dealers Near Me - Fontana, California

Hello there I'm very happy that Edwin assisted us he was very patient, kind,able to answer all my questions he took time to explained the car functions Please thank him he is very polite and careful Thank you very much For your hiring great people Keep up the great service Luz Reynoso read more

Pacific Auto Center - Fontana - New jeep compass - Car Dealers Near Me - Fontana, California

These guys are horrible to deal with. I reached out to them and Miguel called me from the dealership. I told him I had seen the negative reviews of "mandatory add ons." I asked if they could not add them because I didnt want to pay them. He said they cant remove them but they could adjust them. I requested a quote and he said he would send it. Then her never responded and never sent the quote. I reached back out to them requesting the quote a couple of different times. They said they would send me one and never did. I would caution anyone thinking of this place to go elsewhere. I have a buddy who is a lemon law attorney and told me what this dealership is doing is illegal. Advertising a lower price and making the customer pay "mandatory add ons." The law is SB 478. The law is found at Section 1770(a)(29) of the California Civil Code. Thats probably why they havent reached back out. Hope they correct this. Needless to say, they'll never get my business. read more

Chris sounds like a 10yr old in his dad's suit who doesn't know or want to work. Asked about the availability of a car and he told me that it is available at his store in Fontana. When I wanted to ask for an out the door pricing, he told me that he's not gonna do that and that I have to call Costa Mesa so that way they could give me an outdoor door if they want to. When I asked him what if I wanted to buy the car he said that he's more than willing to work the deal when I go into the dealership but refuse to give me any type of information at all. As an actual sales professional myself, it's extremely common that clients want to do some shopping before driving around to multiple dealerships and sitting around for hours on end. This dealership is pathetic. Chris, the hospitals are hiring if you want to be a receptionist who just talks on the phone. read more

I had the best experience working with Martin Suarez . He is the kindest and most patient salesman I've ever met. At no point did I feel like he was just trying to make a sale, never pushy, and he truly wanted to help me which meant a lot. I trusted him completely throughout the process. I highly recommend Martin and Pacific Auto Center. read more

Let me save you the drive and your valuable time. The price you see is most likely not the price you will be paying. Im not talking about taxes or fees either. If you read the "fine print" towards the bottom of each AD, the posted price does not include dealer installed accessories which may include overpriced edge door guards and/or subpar GPS devices (amongst others). I get that they are a business and trying to maximize their profits but they should at least be honest. read more

Pacific Auto Center - Fontana - Car Dealers Near Me - Fontana, California