Staff was friendly and knowledgeable about every question and detail we had. Gracie was who first…read moreapproached us as soon as we entered the lot. She was super helpful and got us into a test drive immediately. We then sat down and talked to JJ and his energy was very welcoming and not pressuring AT ALL! Both were positive and brought us into an amazing positive calm atmosphere. JJ was blunt and honest about every step and was able to match what we were looking for! After all the phone calls with banks and finance talk, we were thankfully able to close the deal and walk out with the price we are looking for! All parties are happy and they offer an amazing warranty as well into our closing price! Process was easy not stressful at all and very happy with our car purchase today! Definitely will come back for our next vehicle and will talk to Gracie and JJ again!

Huge thank you to JJ and Renato for taking such great care of me! They made the whole process super…read moresmooth -- from finding the perfect car to getting me financed with no stress at all. Professional, helpful, and genuinely great people. I highly recommend working with them!

Our eldest sons van started to show signs of getting ready to breakdown…read more So we decided that it was best to get a new ride. He talked with its either Fready or Frankie and told him we'd be there on Friday or Saturday. We showed up Saturday. We we're greeted by a friendly welcoming gentleman named Moe. He took my son for a test drive as my son knew exactly what he wanted. A 2026 honda passport. He liked how it drove and already loved the looked. So Moe took us into the sale bungalows as Rock Honda is under renovations. Moe was very welcoming, kind, and curious. Moe then took us to meet Fready or its Frankie. (I'm horrible with names) lol Fready or Frankie was doing the credit check and helping run the #'s. There was another older man but to be honest he wasn't my favorite as he kept trying to sneak in more charges. Saying that the wheels, tires, mats, and ext..Weren't included in price. That's why I took off one star as they shouldn't try to screw people over. Your already going make a big sale. Don't try to take advantage even more! As we had already confirmed the price on the vehicle and that it indeed included all the extras. I had to be blunt and say if they weren't gonna honor that price we'd be going elsewhere. Fready or Frankie jumped in and said he'd make it right. As we we're getting frustrated. We already were anticipating them trying to up sale as that's what happens at all dealerships. We just appreciate Freddy or Frankie understanding that we had a set # and we weren't going over it. We finally agreed on a price and then Fready orFrankie took us over to the finance bungalow. We met a nice young man who helped us. Im so sorry I forgot his name as he was awesome. If it wasn't for Fready or Frankie, Moe and the young man in finance dept. We would have left. Overall it was a good experience. Son is super happy which makes us happy. Thank you Fready or Frankie, Moe, and the young man in the finance department.

Firstly, do some research on what the symptoms of your car may be. The dealer will recommend things…read morethat may or may not be necessary. I waited for my repair. I recommend to never wait for it. An appointment doesn't help much either. I am past the 4th hour of waiting and I was told it would be 3 hours. I finally got an update at 1:05 pm. I have been here since 8:30 am. This is a return repair because the AC wasn't fully fixed the first time. The condenser they replaced in March is leaking again. Thankfully there was no charge to replace it again. The last time I came in, they diagnosed my car for 4 hours and then told me the bad news of having to spend $2,000 on an AC repair that they classified as "the perfect hit" which the previous dealer also said so the warranty did not cover it. Also, the mechanics ripped off my car cradle from the window and scattered the things from my glove compartment in the back seat. Unfortunately, there are some things only the dealer can fix under warranty. Find a good mechanic and bypass the dealer entirely if you can.

Hello went in last thrusday night to check out 2026 rst spoke with Luis Robles was one of the best…read moreexperiences I have had at a dealer did not close the just missed my budget but still was a great experience looking foward to next time will definitely go back luis very professional and was a pleasure to negotiate with as we all know buying vehicles is a big investment thank you again see you next time from john

Service here is strange. Why make an appointment if it is still going to take 2 hours or more? It…read moredoesnt make sense at all. I brought my car at 11am, for an 11am appointment, and they just put my car up to start the oil change, it is 12:30pm, so by the time they are done & I am on the road it will have been 2 hours or more that I have been here They should not have allowed an 11am appointment if it was not going to he worked on for all of this time. I know this is a busy location, but they should respect people's time a little better. ***actually the car that i thought was mine, was not. So I'll probably be here far longer than I thought. What a joke. I love taking a day off work to pay $118.95 for an oil change on a small 4 cylinder car, and sitting here all day. What a blast. Im really annoyed. Oil changes do not take more than 15 minutes. They need to figure a better way out. It is now 1:27pm. My car is FINALLY being worked on. I will never come here again. This is ridiculous. You have no consideration for your customers, their cars or their time.

Juan the technician is amazing. Always so helpful with my car! been going there for years…read more Albert the technician is also great!! Definitely recommend going there!!

I had a very disappointing experience at this dealership. From the moment I arrived, I felt…read moredismissed and disrespected simply because I was a woman shopping for my own vehicle. Roberto referred to me as "picky," then looked at my husband and called me "spoiled." When I explained that my husband does not buy my things and that I purchase and pay for my own car myself, the response I received was, "Oh, you can do that?" It was incredibly rude, condescending, and unprofessional. To make matters worse, I asked to work with the salesperson Traveron I had previously worked with months ago and was absolutely amazing , but I was refused and told he "doesn't know the product." The entire interaction felt dismissive and sexist. Women are fully capable of making their own financial decisions and purchasing vehicles without needing a husband's approval or involvement. I expected professionalism and respect and received neither.

First time visiting this dealership. I didn't want to drive all the way to San Bernardino where I…read morepurchased my car. I received a recall notice on my car back in November and when I got word the fix was available, I wasn't interested in dealing with it during the holiday season, so I called the service department and made an appointment for after the holidays. Everyone I dealt with was very friendly and took the time to answer all my questions. On the day of my appointment, I was helped promptly and informed they were out of loaner vehicles but they would set everything up with Enterprise and provide a rental car for me. They even provided the shuttle to the rental car location. The text and service updates were nice and kept me informed. I was told when my vehicle was ready for pickup and that I could bring the rental car back to the dealership and they'd work with Enterprise to get it back to them. Super helpful! Also nice there's a gas station right next to the dealership which was super convenient. Hoping to make this my regular dealership after such a positive experience!

Christopher Cervantes you will want to stand clear of as your service advisor. HORRIBLE I repeat…read moreHORRIBLE communication. Apparently many other customers have the same opinion based on the Google reviews as well. After having my car since June 2 I just no× received it back today and Im appaled at how dirty my vehicle actually is. For management knowing how unhappy I was on the service provided as far as communication you would think I would get back a clean vehicle. To top it off my dome light in my vehicle was replaced and my husbands Hurley sunglasses that were in the sunglass holder under the dome light are now gone. Jeep Fontana not only has poor communication but steal from the customers as well. I am completely disappointed with my experience which is unfortunate because my history with jeep has always been great. I will be forsure consider returning back to Ontario where all of my vehicles have always been serviced after this experiencem I switched to Fontana due to how close it is to my home and the previous services I had experienced were exceptional. The gentleman that helped me at pick up was the only great part!

Robert W and Samson were excellent and treated us very fairly if you need to buy from anybody buy…read morefrom any of these salespeople!!

Went yesterday to purchase a vehicle. Was helped by Victor. Test drove and everything. Told him I…read morewant to see the numbers and move forward with the deal. Not once did he ever disclose any "add ons" or additional fees. Long story short, they ran my credit, and after a long time waiting brought me a spreadsheet with almost $5k in add ons. I let them know I did not want them and they refused to sell me the vehicle. Victor and 3 other managers told me flat out they will not sell it to me without the add ones. Their site says customers "may" purchase a vehicle with add ons but do not say it's mandatory nor do they give the pricing. Classic Bait and Switch. Even after expressing how much I wanted to purchase the vehicle just without the add ons, they still refused. This violates Cal Code Title 4 S 1304.1 and multiple other California Car Buying Acts. I 100% will be filing a complain with the DMV and California Department of Consumer Affairs. Sad so many dealers are still like this. You can't even purchase a vehicle anymore without dealers trying to take advantage of you.

The team at Fontana Nissan is great. Especially Nathaniel, Daniel, and Omar!! Nathaniel, thank you…read morefor all your help today. You and everyone else had made this very easy for us. The other dealerships we went to were either talking us out of buying the car we want or were judgmental when it came to the payments we wanted. Nathaniel and Daniel were super awesome, so was Omar. You all worked with us in getting the payments we wanted and the color we wanted. Thank you, Fontana Nissan!!

I've been debating about whether or not to leave this review but I have to, to let people know what…read morethis dealership does. So I bought a Frontier from them a couple weeks back. While I love the truck, the way they did the deal was pretty scummy. We had agreed upon a price, with interest rate and monthly payment and everything. I took a couple days to think about it and decide to buy the truck. I called in and confirmed price, interest rate, monthly payment. When I got in there they lowered the interest rate and kept the same monthly payment. Effectively raising the price. Then they lied and said they never agreed to the interest rate blah blah. "Oh I forgot what the interest rate was". They literally said that when we confirmed in the phone that morning. Be careful of this little maneuver and I would advise spending your money elsewhere. If you hear the name Semaj, run far far away!

Amazing customer service auto center was great experience both Elizabeth and the tech who I cant…read moreremember his name at the moment also assisted me were both great and made sure taken care of

Be very careful shopping here…read more First, when we located the car that was advertised for sale online, the sales guy (Daniel?) said that car wasn't the same one. BUT I checked the VINs, which matched, and he backtracked saying he was new and didn't know. Second, the prices advertised online are not what you will actually pay. The dealership adds thousands in "dealer accessories" that were already installed (original sticker in glove box!) leaving you no real choice but to pay for them. This inflated our out-the-door pricing dramatically. Example: 2025 Hyundai Elantra SEL Sport (Intense Blue) * Internet listed price: $17,938 * Out-the-door: $24,350 * Original sticker listed the features now being "added on" by the dealer That's a dramatic increase and feels like classic bait-and-switch tactics. McKinley Grant was aggressive and apparently did not want to sell a single car to us that day. (We later bought two cars at Norm Reeves Hyundai in Cerritos!) On top of that, this nearly new vehicle had a faulty seatbelt--a serious safety issue and probably illegal to sell. A car with known defects should not even be offered for sale until fixed which was not offered. This experience felt dishonest and unsafe. Further to that, one of the staff started photographing the car and discussed within earshot of everyone that the car was sold over the phone. Very deceptive. I would strongly advise shopping elsewhere. Should've checked Yelp beforehand as this seems to be a pattern. By contrast, I visited Norm Reeves Hyundai in Cerritos. Check my review. Not only did they sell me the car listed on the internet for the actual price, I decided to buy a second car in the same transaction.