These guys suck have no clue how things work. Refused to offer service on ASCME tank that was…read morepermitted and inspected by town.

During the recent 7-day power outage I needed my propane tanks, [associated with my…read morehouse-generator], checked after 4days as we were heading into the weekend. I've been partially paralyzed for 12yrs and rely on an electric chair 24hrs/day. I was nervous that I might run out of fuel. Quality Propane greatly relieved my anxiety by directng my son on how to verify the status of the tanks [which was completely different from my generator manual] and assured me there was fuel for 4 days or more. Quality Propane, living up to their name, set an appt and filled me up 2 days later. Promptly returning my call, courteous and knowledgeable, I couldn't ask for more. Thank you Quality Propane!

I have been using Petro for Heating and oil for 5 years. I recently requested an A/C tune up and…read morecleaning and did not have great service initially. When I contacted them to explain the issue, the field manager Dave C. made it a point to have everything corrected in a timely way. Skip came out and completed the work and went over what was done before to make sure all was correct. Skip was definitely courteous, friendly and helpful with all of my questions. My only concern is communication of services offered between the people making the appointments. They were not listening to my request for service and gave me an incorrect list of services that I would be receiving. They also listed the wrong date and came out to do service on a day that I was on vacation. The work Petro does is great, clear communication among scheduling and technicians need work. Great job Dave C. and Skip! Thank you!

I had an AC service appointment scheduled for over a month, and the company cancelled on me an hour…read moreand a half after the appointment window was already supposed to start. This was extremely frustrating because my job has very strict limits on work-from-home days, and I used one of my limited allotted days specifically for this appointment. The cancellation was not just inconvenient -- it wasted my time and impacted my work schedule. What made the situation worse was the customer service representative who called me. They were rude, unhelpful, and showed no concern at all for the fact that the company had wasted a customer's time. There was no real apology, no sense of accountability, and no effort to make the situation right. The most disappointing part is that this company requires customers to provide 24 hours' notice to cancel, but apparently does not hold itself to the same standard when cancelling on customers. If customers are expected to respect the company's schedule, the company should also respect the customer's time. Management should seriously review how cancellations are handled and how customers are treated when the company fails to honor scheduled appointments. Based on this experience, I would not recommend this company to anyone who needs reliable service or values their time.

This company is far from a professional service. One hand does not interact with the other,…read morecommunication is terrible and nothing is easy about working with this company. I'm sure there's nice hard-working people that are a part of it but it's a shame that the management cannot set them up for success. Canceling the service and asking them to remove the propane tank, was like pulling teeth

I would only recommend to people I don't like! Multiple…read morevisits, didn't know what they were doing...replacing parts one after another...trying to run down problems they were creating at big cost to me...Ultimately, they walked away saying they were done and the furnace still wasn't working, but were glad to come and install a new one for me at big price tag...I then hired National Refrigeration who came and fixed the issue Buckley created in 1 hour and a very reasonable low cost...wish I could give a minus stars review...

I wanted to switch from an electric stove to a propane stove. I called New England Gas Guy and…read morespoke with Shayle. He was professional and came out that same day to discuss what I was looking to do. His price for installation and converting my stove was reasonable. He obtained the required permit for us. He also directed me to a more reasonable propane company. Of your looking for good quikty work I would differently call Shayle.

From the owner: New England Gas Guy -Installing interior and exterior gas lines…read more Propane appliance installs, light repair, and conversions. Licensed and insured. All NFPA codes and permit requirements are followed. Contact for free estimate.

No heat at 10:30 0n a Saturday night. Called DuPuis they had a tech on call, Justin, he was at my…read morehome in less than 45 minutes. He diagnosed the problem, circulation pump, and had the part with him. 90 minutes after the call my furnace was up and running. You can't get better service anywhere.

Now that I am doing business with Price Rite Oil, I have learned what good customer service looks…read morelike... The highly unprofessional behavior of their service manager (can you say anger issues?) is reason alone to take my business else where....

I called ahead to book an appointment for a hitch install on my car. Confirmed on the phone that…read morethe appointment was set for 11am, I would stay with the car, and drive off the lot no later than 2pm. I dropped my car off on time, was greeted with quick remarks and attitude from the gentleman inside who informed me my car was "scheduled for 12pm but I have no idea when we will get to it" and to come back and pick it up later. From being told and confirming all the details on the phone to getting told a completely different story in person is just not up to my standard of customer satisfaction. There was no "waiting area" besides a bench outside (it was raining) and I hadn't arranged for a ride because I was expecting to wait for it to be done. My car was done around 4pm and the new people inside were nice and easier to talk to than the grump earlier in the day. The hitch has performed as advertised, but I would have saved myself the headache and gone elsewhere if I had known I would be without my car for the better part of the day.

This was my second hitch installation at this location. I had one done last year and the experience…read morebetween the two was night and day. First time was great. Clear information given, the process was explained top to bottom,the tech had a great personality and genuinely seemed to care about my experience. That's what brought me back to get a new hitch put on a new car. Sadly this time didn't start off right and I should have bailed then. Appointment was made online via the U-Haul app for Monday the 18th a week ahead of time. On the following Friday I get a call from a tech (didn't provide a name) telling me the parts for my installation hadn't come in. He said that it was a FedEx issue and that they would be in Tuesday morning and would I want to reschedule for Wednesday. I explained that wasn't satisfactory as I have a camping trip planned and was leaving after the install on Monday. The tech didn't care, continued to blame FedEx and that there was nothing he could. After back and forth with his excuses and having to raise my voice over his to speak, I asked for his manager. He told me his manager (name not provided) would call me back shortly and explain the situation. Immediately after hanging up the phone I called U-Haul customer support and was helped by Josue, who was great and after hearing about what was happening looked in his system and could see all my parts were in stock and that he would call the location to see why they couldn't do it. Surprise surprise, there was no longer an issue and my appointment was all set for Monday morning. ( thank you Josue). Saturday morning I get call from someone named Steve from U-Haul who offers me a new appointment on Sunday, which I took seeing as I was leaving on Monday. Sunday, I'm dropping off my car and while handing the tech my keys I asked to confirm that the work order said I needed a 7pin round/4 pin flat combination plug. It's not standard and I had to select this option when setting up the appointment. As he starts to answer I realize this is the tech that had called me to get out of the job on Friday, I can tell by his attitude. So no name tech starts to tell me that they don't do that. It's always a 4 pin flat and they don't even carry them. I told no name that I was here last year for a hitch and they had no issue with putting a combination plug on. So he decided to ask his manager. The manager comes in, doesn't introduce himself to me but instead carries a conversation with no name about my install as if I'm not standing at the counter. After a few minutes no name manager leaves and no name tech magically pulls out a 7pin combination plug and tells me I'm gonna have to pay extra. At this point I'm livid and just want this to be done because I'm stuck. Trips tomorrow and I need this hitch. So I hand them the key and went on with my day. Install was completed by 12. I DO NOT feel comfortable with this hitch given the experience. I've towed for 13 years and have never felt more unsure about hooking up to my car. The technician was not competent and the manager (Steve,who only gave his name at the start of the phone call saying the job was done)did nothing to elevate those concerns. In fact he exacerbated them. This was not what I was expecting at all. The first experience was so good and the second was so bad that I don't understand what happened. New management? New employees? Poor training? U-Haul should really look at the reviews for the Oakland beach location in RI and consider making some adjustments. I'm sure this isn't how they like their name attached to something. All I can do is hope this was done professionally even if it didn't seem like there was a professional in the building today. I will never use the Oakland beach location again. I will travel if it means I'll be treated like a customer who's spending a good chunk of change and not some nuisance that's only there so you can get paid

I made an appointment with Petro two weeks ago to have our boiler services. The appointment was…read morescheduled for 8 am to noon today. I get a call from "Future Home Services" at 10:15 am that "we are not able to service in your area". So... why schedule the appointment in the first place. This sounds like a scum outfit. Glad they cancelled.

I recently used Petro home services out of Tiverton, Rhode Island to fix a one of my rental…read moreapartments that did not have heat. They arrived two hours after they said they would stay a half hour did not check to see if the heat was actually working and left. within two hours not only did the zone they allegedly not but the entire house was cold. After several hours back-and-forth on their call service center to no avail we are hoping to maybe get a call tomorrow that perhaps they could probably come by and fix the huge mess they have made. Meanwhile, my renter is sitting a 50° apartment. She has multiple health issues and has no alternative. This is disgusting beyond belief! Do not use this company!

Tony's service was outstanding. He keeps all of his appointments as scheduled and informs you…read moreevery step of the way of the project. His work is excellent and prices are fair. I would highly recommend Tony for Heating or air-conditioning installations or repairs.

Spoke to Tony to set up a cleaning for my boiler. He provided very prompt and courteous service…read more Jason, the technician came over and cleaned my boiler and replaced a part. He was very thorough, knowledgeable and conscientious. I have used this company before and I highly recommend them very fair pricing and great service as well