My experience wasn't the best. The reception check-in associate is very nice, complimentary drinks, showroom is large, a lot of wood floor choices, Rick in the cabinetry department was great. However, after spending almost 2 hours there and finally making decisions on everything; when my order was put into the system, it was messed up. Caused me stress, headaches and delays. UPDATE The store manager and ProSource general manager were concerned enough to both reach out and inquire about the issues. Cheryl and Rick have been great and it's appreciated. We were able to get a small refund and credit read more

Updated review: We have since been back to Pro-Source twice- first for more tile and then a wood floor job. Both were 5 star results. One set of tile edge pieces came in from the manufacturer that didn't match the wall tiles. When we informed Pro Source, they called to get a replacement only to be told that it had been discontinued. They actually persuaded the factory to cut up some of our excess wall tiles to fabricate the pieces! They helped us find really beautiful red oak wood flooring at a competitive price and recommended a high quality (expensive) adhesive and a competent installer that they had good experiences with. The finished work was stunning. read more

ProSource of Jacksonville - New bedroom floor - Flooring Near Me - Jacksonville, Florida

The showroom is full of products from major manufacturers for flooring and cabinetry. The staff are seasoned designers with years of experience which is a key component in navigating through a remodel project or new construction. They do not install products ( except stone countertops) so you do need a contractor or installer. They do have a members list of trades people you can contact . They do not refer , it's up to the customer to interview and check references. Am very pleased to have a source in Jax that offers so many products for so many projects. If you've never remodeled or built a home,it's worth the time to sit down and talk with one of their designers. They will help you to understand what's involved and educate you on the products. Managing expectations go along way !!!! read more

Things started when we were told one thing by the store manager and another by the sales rep we were assigned to. Then they gave a choice of three contractors to complete the work who were supposed to have been vetted for honesty, reliability and workmanship. The one we chose left the job not finished, then tried to charge us more than was quoted. They made mistakes on the install that they expected the customer to pay for it. We used Pro Source because we thought that by working with a company in the trades, we would get superior service and quality product. Lesson learned that you can't trust people who do not have the customers best interest in mind. From the store manager to the sales reps, to the contractor, we got the royal shaft. read more

Prosource is horrible, they lie about the products that they represent to make a sale. We ordered a porcelain paver that Prosource told my customer that the product could be used outdoors, to replace the existing pavers and be laid on top of the existing paver base around the swimming Pool. So based on that we ordered 1800 sq feet (which was over 12,274.80). We had countless installers out to the Job -site to look at the pavers, but not one installer would install them over a paver base ( they said that they were too light and not made to install over a paver base, that they could only be used as a tile on top of a concrete slab). Based on that we contacted the manufacturer's representative who made the product (who said the salesperson from Prosource needed to be corrected and that it could " NOT" be laid on top of the paver base around the swimming pool area). So we returned them within the 30-day return period. Nothing was touched, everything was still wrapped in the original packaging and on the original pallets. Now they want me to pay a restocking fee of $ 3,787.68. This has been going on for months. The salesperson from Prosource had said that they would take it back but, it would come out of her commissions. Well, that's not happening either. They want me to foot the bill for their lies. BEWARE OF THIS COMPANY read more

Bought $55K worth of kitchen cabinets here, big mistake! So many pieces were ordered incorrectly and I was made to feel like it was my problem. Was told to just have my kitchen installer sand the edges and spray paint over the sides that did not come painted. I mean, seriously?? Pieces were not ordered, several pieces ordered incorrectly, just a big train wreck. If you are just buying tile or flooring, we had no issues, but stay away from buying anything from Jeff for your kitchen. It has been 6 months of headaches, wrong orders, and poor excuses. read more

Tons of options at all price points, financing available and design assistance all included. One stop shop for your complete custom showers, your bathroom remodels, tons of floors and your kitchen, counter top and cabinet central!! read more

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We ordered $22,000.00 in kitchen cabinets, and were at risk because the payment was made two months before the installation. There was upselling at the time of sale. The cabinets were of good quality At the installation date the cabinets were misaligned, uneven and improperly shimmed. After this poor experience, the store manager refused to allow us to contract directly with his "preferred" countertop installer. Recommend shopping around, check Angie's list ratings and Ripoff reports. Prosource is a large franchise. read more

The customer service here is appaling at best... I had an issue on my order with them that they refused to take ownership of. It caused delays with everything else the other contractors were doing. At the end of the day I lost out on about $1,000 in labor by having to send people home. When the manager Tim called me, his mind was made up before even listening to me. This place is a joke! STAY AWAY... read more

We ordered and installed coretec flooring and we were very happy with the flooring and the installer Chris Mills. Flooring looks great, installers were great! Only took four days for flooring to come in and one day install even though our place was full of furniture. read more

ProSource of Jacksonville - two recliners in a living room - Flooring Near Me - Jacksonville, Florida

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Jeff Couey and Marilyn Silvera are 2 Sales associates at Prosource that have helped my business. They have both treated my customers professionally, with expertise and have been extremely helpful and friendly. I have complete trust sending my customers to see them which translates into trust from my customers. They both do an excellent job. Thank you Jeff and Marilyn Steve Mayes Kitchen Solutions (Owner) read more

Price was too high, some kind of shady rebate for the designer or Builder,strongly not recommend

I have had a wonderful experience with Prosource. They provided me with the best price for Coretec flooring. Stephanie and the entire staff have been amazing! I would highly recommend visiting them first, you won't be disappointed. read more

Marilyn Silveira from Prosource has been over the top terrific. Completely professional with amazing expertise and an exceptional eye for picking out tile and complementary mosaics to make our bathroom renovations pop. Great showroom with competitive pricing for our tile and carpeting. Highly recommend. Tony T. read more

They have good customer service, good prices and Stephanie was very helpful Lucy Elias read more

Now I understand why they have such poor reviews. Called to find out if they carried a Particular product line, was put on hold for over five minutes and then transferred to a voicemail. If the customer service girl answering the phones can't answer such a simple question she probably shouldn't be working there! read more

Buyer beware - if you order from ProSource, you will have a long road ahead of you, and you may have to wait 2+ months before your order comes in. I get a free membership to ProSource through my work. I figured I would take advantage of the membership and buy some tile and other items for the new home my husband and I are building. (Even though I was warned by a few contractors not to use them. They had bad experiences with them in the past apparently.) On March 18, I ordered over 300 sq feet of tile and bullnose for our master bathroom. I was told by the general manager that the materials are "in stock at the vendors and will ship ASAP to be received the middle of next week." My credit card was charged, and I thought everything was ordered and on its way. By March 25, I checked back in with the general manager to ensure we were on track for my order, and was told that everything but the bullnose had arrived (which would be delayed until April 17!!!) Three weeks past the original timeline I was given. I was furious. This would set back our entire project. Our tile installer didn't even want to start the project until he had all the tile (including the bullnose). So ProSource sent us one piece of bullnose in a different color so that our installer would be able to use it for measurement purposes. I was assured I would have the bullnose by 4/17. So we continued with our project, counting on the bullnose pieces arriving by 4/17. Well, it gets worse. By 4/16, I had heard nothing, so I contacted the general manager again. I was told that there would be further delays with Happy Floors (the vendor) and they would now be looking at May 8 before we received the bullnose. An additional 3 weeks wait!! Completely UNACCEPTABLE! Almost 8 weeks from when I placed my order to now - and we STILL do not have the bullnose pieces we need. This has been such a disaster from the start. I am frustrated and disappointed in ProSource for dragging us through the mud and giving us their word, and then constantly going back on it. This delay has cost us additional time and money and stress. It has delayed our inspections and ultimately our move in date. Our tile installer has had to make several trips out to our house and to ProSource already, and the bullnose is still not here. If I had known it would have been this stressful, I would have never placed an order with ProSource. I have been disappointed in the lack of communication and/or urgency on ProSource's part to get us our order on-time. I feel completely duped by ProSource for taking my money and not telling me that I would have to wait 2 months for my order to come in. I will never do business with ProSource again, and I will make sure to tell all my coworkers about my horrible experience with this company. read more

We just joined as members, but we are so happy that we did. We met with Stephanie to learn about Pro Source, we experienced great customer service and the membership benefits were too good to pass up, and you can't beat the prices! We have our first customer's going in a today...they are excited, and we are as well. We are looking forward to working with Pro Source, and Stephanie on many future jobs. read more

Jeff Couey at ProSource was very easy to business with. He was very helpful with my selection and ordering process and walked me through every step! Love it! read more

We are members of ProSource and we have been working with them for 5 years and they treat our customers great and give them the best deal. Ask for Christy! read more