Friendly and compassionate staff, clean facilities, easy check in and appointment setting online…read more I highly recommend Indigo. I appreciate their staff from check in to my treatment and they have a great automated response system post visit. I hope I don't need to go back anytime soon but if I need to, I know that I am in great hands!

I was very sick just after a flight and went in. They took great care of me and answered all my…read morequestions.

This morning my 2 1/2 -year-old son dislocated his elbow and had excruciating pain in his wrist…read moreI've never seen my son in so much pain and wasn't sure what to do my sister and other people had told me about indigo care and I wasn't wanting to spend 5 1/2 hours at Saint Pete's hospital as usual. Upon arriving to the Tumwater location they directed me to the Lacey location because of the x-ray technician there. They made an appointment for me and asked the other location if they could get me in sooner than my appointment. The MultiCare indigo care in Lacey was amazing! The customer service from the front and the nurse that triaged my son was very helpful and extremely knowledgeable. The nurse put an ice pack on his area of pain and It wasn't long before the physician assistant Teresa saw my son and treated him immediately. Teresa knew exactly what was wrong with him and fixed his dislocated elbow. She also gave him and icicle ice cream pop and some stickers. It was incredible how fast he was healed *and was able* to attend school. I highly recommend this place The staff are incredible customer service is amazing and my son's health is back to normal

Office staff does not know how to view or process insurance. Tried to bill me for a $200+ copay…read moreeven though a month before I went to the same urgent care and 100% was paid by insurance. Instead of listening the front desk is focused on different ways to say no. I will never try to work with Multicare for my urgent care needs. Providence was fast, friendly and there were no billing issues. Too bad Multicare is more focused on money than care

Excellent care for my husband. We got right in, everyone was professional and wearing masks. The…read moreissue was high BP and they did a very thorough job. EKG, bloodwork, glucose, urinalysis, and a thorough exam. The PA Deb, was friendly and kind. The RN was awesome. And the phlebotomist was great. Very grateful for this service.

The Food is home cooked and burgers you can't make it any better if at home!…read moreFirst time there today, but I now found one of the Best places to eat! I will return.

Dr Sorenson is a horrible person and a liar. She made up a bunch of lies in her notes about my wife…read morebecause they messed up her procedure and when my wife got angry they discharged her from the practice. Sorenson is an angry old lady. Very angry.

I went here for help with severe pain and got the typical dismissive and frankly abhorrent line-…read morejust take birth control! The doctor couldn't even be bothered to note in my chart what I was in for correctly, but was sure to mention me being neurodivergent. I was beyond anxious, among other things, because of low estrogen. That's it. I walked in there with all the signs and was told I should take BC when it has done nothing but make my PCOS worse. If they had bothered to do hormone testing, which, yes, they can do, especially when you are over 35, they could have prescribed estrogen cream. Instead, they let me go on in agony. And for those who don't know, joint pain is a sign of low estrogen.

I have been a patient of Vantage for four years. I couldn't be happy. I get questions answered…read morewithin a day, usually within hours. If they don't have an answer to a question, they research it for me. At appointments, they give me the time I need. All blood draws done in-house. They will discuss alternative treatments. It is so great to have physicians who actually LISTEN,

The most important point that I meant to emphasize in my initial review as I maintain it as…read morewritten, was to add that these doctors are not hostage to insurance company standards and manipulations being experienced in the medical field industry, They will tell you the truth and you will pay them for their expertise.

Everyone there is friendly, professional, and helpful. They also are very efficient. I'm used to…read moregoing into an ER and waiting for a very long to just to check in and even longer to be seen. Doctors and staff worked well together to get me help as soon as possible. I would up needing to be hospitalized on two occasions and I received great care from top to bottom. One thing that could be improved is the signage in the Physicians Pavilion. It needs updating and to be easy to find. Thank you

They're very attentive they are caring, professional, friendly. The wait time really was not that…read morebad.

Labor and delivery specifically: I had a great induction and delivery. All the nurses I interacted…read morewith were so nurturing, supportive and let me choose my care and really reassured me I'd be ok the whole time. Specifically shouting out a few nurses that really made a difference for me were Jillian, Bre, Lakita, Katie and Caitlyn (if the names were wrong or spelled wrong I'm sorry, I was a little loopy a lot of the time). Honestly my whole care team was amazing. I'm coming back to this labor and delivery for my next baby because I know I'm going to get the best care.

Severe communication breakdown and lack of empathy for a critical care family…read more ​Our family's experience with Providence St. Peter Hospital has been deeply distressing during an already terrifying time. My 83-year-old grandmother was recently T-boned in a severe car accident, suffering eight broken bones, and was only just moved out of critical care. ​She managed to call me from her room, but the phone was disconnected. When I immediately called back to reconnect with her, I faced an absolute wall of bureaucratic incompetence and zero empathy. First, the staff claimed they had no idea who I was talking about. Once they finally recognized her name, they flatly refused to transfer me to her room or provide any explanation as to why. ​To prevent a family member from speaking to an elderly, severely injured patient who just initiated contact is completely unacceptable. The extreme lack of coordination between units and the rigid, unhelpful attitude of the staff turned a medical crisis into an agonizing, aggravating ordeal. St. Peter's leadership seriously needs to address how their staff handles communication with worried families. Frontline staff need training on basic empathy and how to properly locate transferred patients instead of just shutting families out.

1. The Urgent Care was complete, thorough and quick 2. the…read moreQuality of care was excellent ( accurate diagnosis and already I am feeling better (Kidney infection with appropriate meds). 3. the office staff was quick, professional and kind. 4. Everyone was very nice and knowledgeable 5. Very short wait time. Of course, I did pre-reserve online which all the Urgent Cates seem to be doing or booking appointments. I highly recommend this!

I had gone to another place that told me it would be an 2 hours. Saw this place and decided to try…read moreit. There was only one person in front of me and it was a Saturday. I went in there with a fever and it hurt to breath. I was taken right back and saw a really nice Dr. Was diagnosed and given antibiotics. Was very happy with the staff and care.

Everyone was so nice and helpful! Especially Jennifer Cha, PA!! She was able to provide answers…read morethat worked with my circumstances and she was very patient I left feeling much better than when I went in due to her "bedside" manner. The wait, despite being a walk in with no appointment, was very short, being only about 15 mins. The whole experience from walking in, to testing, to going over results and treatment was quick and very smooth.

This place is outstanding! From the moment you walk in to the time you walk out the door- you feel…read morecared for. I have been in a few times for various things and every time they get it right. Their staff is friendly, efficient, professional and informative . Their clinic is clean and the wait area is nice with free beverage's while you wait. You can make appts and eliminate most of your wait time . This place is awesome. Easy parking.