I was very sick just after a flight and went in. They took great care of me and answered all my…read morequestions.

I used their services this week and was very disappointed. The PA was short,rude and barely…read moreassisted me, not answering my concerns and questions. They did not honor my appointment time taking walk ins ahead of me. The desk assistant attempted to trip me accidently . doubt if I will return.

I've been very patient with these people, yet there has not been any improvement in their lack of…read moreabilities. They never answer their phones, or return calls. Wouldn't even respond to my pharmacy so I am unable to get refills. Too many problems here to list actually. What a waste of time!

Everyone for the last part was nice but the older lady who has no sense of professionalism and…read morecourtesy talking about "I'm not doing this" or "it's not my problem" Is really unprofessional and shouldn't be in this field or anywhere near it frankly she should watch her attitude and what she says in ear shot of patients and customers

Everyone was so nice and helpful! Especially Jennifer Cha, PA!! She was able to provide answers…read morethat worked with my circumstances and she was very patient I left feeling much better than when I went in due to her "bedside" manner. The wait, despite being a walk in with no appointment, was very short, being only about 15 mins. The whole experience from walking in, to testing, to going over results and treatment was quick and very smooth.

This place is outstanding! From the moment you walk in to the time you walk out the door- you feel…read morecared for. I have been in a few times for various things and every time they get it right. Their staff is friendly, efficient, professional and informative . Their clinic is clean and the wait area is nice with free beverage's while you wait. You can make appts and eliminate most of your wait time . This place is awesome. Easy parking.

This morning my 2 1/2 -year-old son dislocated his elbow and had excruciating pain in his wrist…read moreI've never seen my son in so much pain and wasn't sure what to do my sister and other people had told me about indigo care and I wasn't wanting to spend 5 1/2 hours at Saint Pete's hospital as usual. Upon arriving to the Tumwater location they directed me to the Lacey location because of the x-ray technician there. They made an appointment for me and asked the other location if they could get me in sooner than my appointment. The MultiCare indigo care in Lacey was amazing! The customer service from the front and the nurse that triaged my son was very helpful and extremely knowledgeable. The nurse put an ice pack on his area of pain and It wasn't long before the physician assistant Teresa saw my son and treated him immediately. Teresa knew exactly what was wrong with him and fixed his dislocated elbow. She also gave him and icicle ice cream pop and some stickers. It was incredible how fast he was healed *and was able* to attend school. I highly recommend this place The staff are incredible customer service is amazing and my son's health is back to normal

Office staff does not know how to view or process insurance. Tried to bill me for a $200+ copay…read moreeven though a month before I went to the same urgent care and 100% was paid by insurance. Instead of listening the front desk is focused on different ways to say no. I will never try to work with Multicare for my urgent care needs. Providence was fast, friendly and there were no billing issues. Too bad Multicare is more focused on money than care

Not good. Didn't even have a physician on sight. Daughter was incorrectly diagnosed by a nurse…read morebecause no doctor was on sight. X-ray specialist didn't know how to get an accurate X-ray, and then upon leaving were told we would be shown to the door. We were not rude, impatient or loud. Reception staff was kind is the only nice thing I can say about the service we received.

Very prompt and professional. Best Urgent care experience I've ever had…read more They were very compassionate and efficient.

The male PA that I was seen by was hostile from the moment he walked in the room and acted as if I…read morewas a drug seeker instead of someone that had been sick for 25 straight days. He repeatedly told me their was nothing wrong with me and that I absolutely didn't have Strep. Two minutes later my step test came back positive and he was left trying to backtrack but still insisted I didn't have it. THis was the worst I had ever been treated by a medical professional.

So everyone there is really very nice. They want to help. But why is it SO SLOW. I recently moved…read morehere and previous insurance is no longer. My daily medication ran out. I let them know I tried to get an appointment a month ago and ahead of time, but the soonest appointment was 4 months away. I did not have a 4 month supply. These guys were able to get me an earlier appointment a few weeks away, awesome thank you. But then I sat there for over FIVE hours. Once I finally saw the nurse practitioner, who was again, very nice, my conversation and transaction with her took one minute. Yup. I waited five hours for one minute. I had to take a sick day from work to cover my time sitting there. A day of my life I will never get back. The system here doesn't work. I get some people need more help than others but you would think the "easy" people as I was told I was numerous times, could be in and out and out of their hair instead of turning people away as they came in later in the day because they were full. Why would an hour go by and no one in the waiting room was called? One lady came in describing a heart attack and she was turned away. I felt horrible for her. I hope she is ok.

Made an appointment online, so I didn't have to wait. Everyone was super friendly & compassionate!…read moreI was seen right away! Also, this place is very clean! Saw Joseph Guthrie he was very nice, and I thank him for being efficient! Only downfall is that parking lot, the Starbucks drive thru line is right in front of the parking. So I had to wait for the line to move so I could back out, but nothing having to do with how amazing Indigo is! Starbucks needs a new location! Thank you for being awesome!

I don't like reviews where people start off with "I have always loved this place but on this one…read moreoccasion, they didn't seat me immediately, bring water on a timely basis etc." therefore they give them one star after dozens of trips. That said, I give this place 2.5 stars. I have been there a few times and left neither satisfied nor dissatisfied. However, my last experience left me very dissatisfied. I had been sick for about 9-10 days before I determined that I wasn't going to get better. I really try and fight the urge to go to an Urgent Care at this time of year during... cold and flu season. Indigo is close so I went on their site, and I was #21 in line. Set up a virtual session this time, big mistake. The provider was nice, I shared my history with her, and she gave referrals to address my root cause issues. That said, my immediate symptoms were not treated. Of course, there would be no blood draws, no sampling of any bios. I told her what previous fixes worked for my symptoms; those, being antibiotics (BTW I am 63, what death do I need to wait out before it's determined, now he needs antibiotics) or steroid treatments. I had a cough, didn't need treatment and said don't prescribe Benzonatate. I have a surplus of it and take over the counter syrups when ill. It was prescribed anyway and, in a rush, paid for it at CVS because there was another scrip. Since I was feeling no better 6 days later, I appealed to the clinic to reconsider treating me in the ways I suggested. I did not want to have to wade through a cadre of sick people, for hours, only to set up another expensive visit and spend additional hours at a walk in. I AM CERTAINLY NOT ABOVE the usual pecking order of urgent treatment, but this is, IMO, sub-par follow through.

Want to give a shoutout to the closing team that was there on 3/5/26. I was having an allergic…read morereaction post fligjt and showed up 10 mins before closing. the staff brought me back immediately and were all very kind and attentive for being near closing time. 10/10 recommed

This is a stop I highly recommend if you're feeling under the weather and are at least somewhat…read morecertain it's not something dire. This time I was smart and made an appointment (it's not difficult to get a next day appointment). This made the process much faster, as well as the fact that I had been before so they have my information. Front desk was wonderful - warm and efficient. Med tech was just fine although said something weird about "if this gets worse go to emergency" - huh? Is there something I should know? LOL. Doctor was just fine as well. Later that day I met a guy at the pharmacy having the same concerns as I was and poor dude had NOT been to the doctor (there's no way he was going to get better without a prescription; over the counter not gonna do it) and I told him: Go to Indigo!

1. The Urgent Care was complete, thorough and quick 2. the…read moreQuality of care was excellent ( accurate diagnosis and already I am feeling better (Kidney infection with appropriate meds). 3. the office staff was quick, professional and kind. 4. Everyone was very nice and knowledgeable 5. Very short wait time. Of course, I did pre-reserve online which all the Urgent Cates seem to be doing or booking appointments. I highly recommend this!

I had gone to another place that told me it would be an 2 hours. Saw this place and decided to try…read moreit. There was only one person in front of me and it was a Saturday. I went in there with a fever and it hurt to breath. I was taken right back and saw a really nice Dr. Was diagnosed and given antibiotics. Was very happy with the staff and care.

They're closed at 12:50 pm on a Saturday??? Isn't that when urgent care is needed the most? I've…read morealways been treated well there but this economy is really making life difficult!

My visit was absolutely wonderful. My medical assistant was Henry. I was quite sick, he suggested a…read morecovid test which was positive. He was gentle, kind, knowledgeable and efficient.