Office staff does not know how to view or process insurance. Tried to bill me for a $200+ copay…read moreeven though a month before I went to the same urgent care and 100% was paid by insurance. Instead of listening the front desk is focused on different ways to say no. I will never try to work with Multicare for my urgent care needs. Providence was fast, friendly and there were no billing issues. Too bad Multicare is more focused on money than care

Well turns out I had COVID, so that made this a little less enjoyable. BUT I will say that they…read moremade me feel welcome and cared for from the second I walked in. The nurse Sarah offered me coffee as soon as I walked in and was so kind. The receptionist got me checked in quick, and the doctor got all my vitals and gave me reassurance. I have had many experiences with walk ins and this was by far the best, would definitely recommend.

Complete inability to reach anyone accountable to discuss my bill. Non-stop nonsense when calling…read moreby phone, making it impossible for me to pay them. This place cannot even manage simple billing; I can't imagine coming here for something as critical as healthcare again.

This staff is compassionate, professional, and overall extremely competent in their treatment of…read moreindividuals!. Even though the place was filled with patients, the staff communicated the wait times, apologized for the wait (it was not their fault), and managed to be very thorough in their assessment in formulating a plan of care! Five star service is what my son received!!! From the office staff to the actual provider our visit was awesome! I highly recommend this medical facility to EVERYBODY~ CMC

1. The Urgent Care was complete, thorough and quick 2. the…read moreQuality of care was excellent ( accurate diagnosis and already I am feeling better (Kidney infection with appropriate meds). 3. the office staff was quick, professional and kind. 4. Everyone was very nice and knowledgeable 5. Very short wait time. Of course, I did pre-reserve online which all the Urgent Cates seem to be doing or booking appointments. I highly recommend this!

I had gone to another place that told me it would be an 2 hours. Saw this place and decided to try…read moreit. There was only one person in front of me and it was a Saturday. I went in there with a fever and it hurt to breath. I was taken right back and saw a really nice Dr. Was diagnosed and given antibiotics. Was very happy with the staff and care.

I was very sick just after a flight and went in. They took great care of me and answered all my…read morequestions.

I used their services this week and was very disappointed. The PA was short,rude and barely…read moreassisted me, not answering my concerns and questions. They did not honor my appointment time taking walk ins ahead of me. The desk assistant attempted to trip me accidently . doubt if I will return.

Everyone was so nice and helpful! Especially Jennifer Cha, PA!! She was able to provide answers…read morethat worked with my circumstances and she was very patient I left feeling much better than when I went in due to her "bedside" manner. The wait, despite being a walk in with no appointment, was very short, being only about 15 mins. The whole experience from walking in, to testing, to going over results and treatment was quick and very smooth.

This place is outstanding! From the moment you walk in to the time you walk out the door- you feel…read morecared for. I have been in a few times for various things and every time they get it right. Their staff is friendly, efficient, professional and informative . Their clinic is clean and the wait area is nice with free beverage's while you wait. You can make appts and eliminate most of your wait time . This place is awesome. Easy parking.

I've been very patient with these people, yet there has not been any improvement in their lack of…read moreabilities. They never answer their phones, or return calls. Wouldn't even respond to my pharmacy so I am unable to get refills. Too many problems here to list actually. What a waste of time!

Everyone for the last part was nice but the older lady who has no sense of professionalism and…read morecourtesy talking about "I'm not doing this" or "it's not my problem" Is really unprofessional and shouldn't be in this field or anywhere near it frankly she should watch her attitude and what she says in ear shot of patients and customers

#THANKYOUTHURSDAY…read more Urgent Care is never the spot you want to be at, but when you need it, it's frustrating when you're not able to get in. This was the case for me this week - my son came down with a nasty cough and was complaining of ear pain, so I wanted to get him in and make sure we weren't dealing with anything serious. The Point Ruston Indigo was the ONLY place that was close-ish by that had same day appointments and easy online booking. Thaaaank gooodnessss. This was our first time to this particular urgent care, and I was pleasantly surprised at how clean and updated it is! I know a lot of the businesses at Ruston are newer, and this spot is no exception. All of the staff was really nice. The front desk woman was nice and got us back as quickly as she could, and the nurse/medical assistant who we dealt with for the first half of our appointment was so great with my son. He had to get the nasal swab which is never fun, but she was awesome with him and was able to get it done with next to no tears. The actual provider was also really nice and got us out with our prescription for antibiotics quickly. When we left I got a call from them that we had left my daughter's binky behind (which was yet to be discovered) which I thought was so kind of them! I know some kids are very attached to a certain type of binky, so that could've been catastrophic. Thank you to this office for providing the community with great and efficient care!

Not good. Didn't even have a physician on sight. Daughter was incorrectly diagnosed by a nurse…read morebecause no doctor was on sight. X-ray specialist didn't know how to get an accurate X-ray, and then upon leaving were told we would be shown to the door. We were not rude, impatient or loud. Reception staff was kind is the only nice thing I can say about the service we received.

I was seen here today and had a really positive experience…read more The front desk staff were friendly and helpful, the nurse seemed kind and caring and the provider really listened and explained things. I've had lackluster medical care before but I'm here to say that today was not one of those experiences- I wish I could be seen here for regular appointments, but they're just about urgent care. I was in and out within an hour, which is like fast food service compared to the wait time I've experienced at another local urgent care. I believe that they have improved over time, as I recall going there years ago when the staffing was different and I was quite displeased. So if you haven't been there for a while, try them again. My visit was about as pleasant as a medical appointment can be.

The male PA that I was seen by was hostile from the moment he walked in the room and acted as if I…read morewas a drug seeker instead of someone that had been sick for 25 straight days. He repeatedly told me their was nothing wrong with me and that I absolutely didn't have Strep. Two minutes later my step test came back positive and he was left trying to backtrack but still insisted I didn't have it. THis was the worst I had ever been treated by a medical professional.

Made an appointment online, so I didn't have to wait. Everyone was super friendly & compassionate!…read moreI was seen right away! Also, this place is very clean! Saw Joseph Guthrie he was very nice, and I thank him for being efficient! Only downfall is that parking lot, the Starbucks drive thru line is right in front of the parking. So I had to wait for the line to move so I could back out, but nothing having to do with how amazing Indigo is! Starbucks needs a new location! Thank you for being awesome!

I don't like reviews where people start off with "I have always loved this place but on this one…read moreoccasion, they didn't seat me immediately, bring water on a timely basis etc." therefore they give them one star after dozens of trips. That said, I give this place 2.5 stars. I have been there a few times and left neither satisfied nor dissatisfied. However, my last experience left me very dissatisfied. I had been sick for about 9-10 days before I determined that I wasn't going to get better. I really try and fight the urge to go to an Urgent Care at this time of year during... cold and flu season. Indigo is close so I went on their site, and I was #21 in line. Set up a virtual session this time, big mistake. The provider was nice, I shared my history with her, and she gave referrals to address my root cause issues. That said, my immediate symptoms were not treated. Of course, there would be no blood draws, no sampling of any bios. I told her what previous fixes worked for my symptoms; those, being antibiotics (BTW I am 63, what death do I need to wait out before it's determined, now he needs antibiotics) or steroid treatments. I had a cough, didn't need treatment and said don't prescribe Benzonatate. I have a surplus of it and take over the counter syrups when ill. It was prescribed anyway and, in a rush, paid for it at CVS because there was another scrip. Since I was feeling no better 6 days later, I appealed to the clinic to reconsider treating me in the ways I suggested. I did not want to have to wade through a cadre of sick people, for hours, only to set up another expensive visit and spend additional hours at a walk in. I AM CERTAINLY NOT ABOVE the usual pecking order of urgent treatment, but this is, IMO, sub-par follow through.

TLDR: My established medications were halved without notice by a doctor because I'm "a young…read morefemale." -- I was seeing Kim (ARNP) for over a year, and she retired. My care was transferred to Dr. Ahmad. Despite assurances that everything would be transferred seamlessly and my established treatment plans would be maintained as is, Dr. Ahmad chose to reduce the dosage of my primary source of pain relief by half. Without telling me. No one contacted me to inform me of this, and I would not have even known this change happened if I had not looked at my bottle to make sure I received the correct medication through the mail. Upon requesting an explanation, I was told that the doctor FELT my dosage was "a very high dose for a young female" and admitted to not knowing anything about my case. Yelp is preventing me from sharing the MyChart screenshots... here's a direct copy and paste of the messages: Me: 11:28 AM I'd like to know why my Celebrex was refilled at half strength. I was receiving 200 mg twice a day, and was reduced without notice to 100mg. This is not going to be sufficient for my needs, and with my history of medical mistreatment... this is incredibly triggering and anxiety inducing for me. Jowairiyya S. Ahmad, MD: 2:57 PM Your Provider Ms. Williams have left the practice She no longer works with Providence You need to establish care with new rheumatologist Dr. Ahmad Dr Ahmad felt it was a very high dose for a young female like you I would not know your issues until I see you in the office and assess you If you are taking the Humira than your NSAID requirement need to reduce We can discuss on the appointment coming up Thank you

If you're new to the area and seeking a primary care provider, don't waste your time. I wasted a…read morelot of it, searching their website and Aetna's for practitioners who were accepting new patients, looking over various characteristics of each that I consider important, and then I tried to make appointments. Guess what? Those providers were not actually accepting new patients. What about providers at one of the two Olympia clinics run by Providence? The earliest appointment available for a new patient annual exam offered to me in my phone call (which I made after it became clear that the website wouldn't enable me to complete this task) was just under five months out. I'm not sure why they would be so profoundly incapable of serving this need, and it is fun to speculate, but the bottom line is that attempting to do this with Providence is apparently not possible in Olympia.