All staff we interacted with were wonderful. Facility was nice. They did their best to see us…read morequickly, and we got better quality of care than we were expecting.

Not a great experience and this is a new facility too. My…read moreson came in to get an xray due to being severely constipated. We thought he had a twisted bowel or a blockage from eating something as he has pica. Waited 2 hours for the xray got told only one machine and one technician yet the place was nearly empty. Never did get to see the xray, it got lost on its way to our sons PCP. Not a place I'd go to for an ER visit. More staff more machines and technicians who ibiw how to read radiography.

Love the West Olympia location and wonderful service. Lab and vaccine were easy and staff is…read moreawesome.

In the words of our nurse, they're more a clinic than a hospital. We went to Urgent Care but when…read moremy mom tested positive for Covid, we had to drive down the street to Providence St Peter's to admit her into the ER so she could get the last Covid treatment available. Nice staff, but having to change hospitals mid stream was annoying.

Quality of care is extremely unprofessional, lacks basic common sense, and has staff that are…read moreseemingly incompetent. Dr. Yan Geng needs to be evaluated in whether or not she has the bandwidth for the clients she treats. She's unable to discuss more than a singular issue in an appointment after showing up into the room a half hour later. The other reviews on her competency lines up 110% with our experience. In past phone calls with office manager Dale R, he stated that Pioneer Family Practice has taken on too many clients per doctor, and the quality of client care absolutely shows that. Dale R refused to give his full name after yelling in our faces when we took a photo of Dr. Yan Geng's name on the wall, a spelling which is uncommon. We should've known taking a picture of our doctor's name would've resulted in being kicked out and Dale R's face becoming inches from ours. Good luck to any present patients, our now retired doctor told us to leave before the transfer to Dr. Yan Geng. We wish we had listened, it would have saved huge headaches and some hope for the future of Pioneer Family Practice

Very nice front office staff. The Drs are excellent. I have been going to this office for at…read moreleast a decade and, despite different doctors now, the quality is still fantastic. Thank You!!!

Easy to get an appointment. Open to telemedicine. Thr bad is high nurses aid turnover. Web site…read moreis substandard,

I really had to think hard about this review and honestly the more I thought about it the more…read morefrustrated I got. Initially I was very excited about this clinic because all the people were super nice and made me feel very welcome. Unfortunately after that initial impression it seemed like one issue after another. On my second visit, they gave my discharge paperwork to another patient, and gave me his. I noticed it as I was leaving but at that point the other person had already left. This is a pretty big HIPAA violation, I was willing to over look it, but looking back I should have ceased services. On my third visit they needed to draw more blood, the first time they drew blood the nurse that did it was excellent and listened to my needs however on this visit it was a different person. I attempted to explain how to get blood from me but was not listened to. After three people including the doctor digging around looking for a vein I was sent to a blood draw clinic and left with a huge bruise that didn't go away for almost a week. On my final visit the doctor wanted to talk about weight loss. I am a big guy and always have been, my health is perfect, but she was concerned. I explained that I was willing to explore this but I do not take drugs that are amphetamines or opioids because I am in recovery. The doctor assured me there would be options and suggested a drug with side effects that sounded very amphetamine-like, I expressed my concerns but felt like she wasn't hearing me. She said it wasn't and sent the script to my pharmacist. As soon as I left I looked it up and it sure was in the same family, with the same potential for abuse. I never picked up the meds As I left that time they asked to follow up in two weeks once I started the med. Because I never picked it up, I did not follow up. The appointment for follow up was on a Tuesday, I called the Thursday and Friday before leaving a message each time because no one answered, finally on Monday I got the receptionist and cancelled the appointment. Then I was charged a $50 no show fee. That was the last straw for me. I decided I would not go back. Not surprisingly a week later I got a bill for my appointments and the late fee and when I called to dispute it was told "it takes time to process insurance and the bill would not be changed" I was also told I had 10 days to pay it or it would go to collections. This hostility pissed me off. You give me repeated HIPPA violations and refuse to listen... It takes you weeks to bill me and you add on charges... but you want me to pay NOW. I don't think so. They can go ahead and send it to collections, it won't be the first or the last. That being said I recommend finding someone else. I went to Indigo after this and had just as friendly staff, quicker service, and was listened to when I shared my concerns.

I have been a patient of Vantage for four years. I couldn't be happy. I get questions answered…read morewithin a day, usually within hours. If they don't have an answer to a question, they research it for me. At appointments, they give me the time I need. All blood draws done in-house. They will discuss alternative treatments. It is so great to have physicians who actually LISTEN,

The most important point that I meant to emphasize in my initial review as I maintain it as…read morewritten, was to add that these doctors are not hostage to insurance company standards and manipulations being experienced in the medical field industry, They will tell you the truth and you will pay them for their expertise.

They injured my daughter but want to play it off as no big deal. A week after vaccination she was…read morerushed to er for infection in injection site. She's 3 and in pain and they left us to rot. Their manager staff is a joke and their doctors are rude. I do not recommend this place if you love your kids. Update: I was refused injury report and told my children and I are no longer welcome at their business. Still no resolution on the injury. Currently Seeking legal counsel.

We love it here. My daughters been coming here over 2 years and every one is very friendly …read more Specially her pediatrician Katie is always very attentive to our daughters needs.

I have had surgery under Dr. Krug's care three times now for melanoma…read more He is kind, considerate, and very thorough. His communication skills are clear. He makes everything easy to understand. I was just in his office for a follow up after my third surgery. As we were laughing while saying our goodbyes, I said "Well I hope I don't have to see you later. But thank you for all your help". I would highly recommend Dr. Krug to anyone looking for a good surgeon. All the nurses and front office ladies are personable and kind as well.

I had a left partial mamo ductectomy from surgical associates Dr. Robinson, in 2016 its almost 2026…read moreand my breast has been infected ever since. 10 years of infection. He did nothing. He blamed it on smoking. The wound never closed. I have had count-less appointments at leadt 10 mri 10 ultrasounds, breadt biopsies and 10 years of antibiotic . He used dirty medical equipment is what my disease specialist report said. 1+ cutaneous flora, 1+ rare gram positive cocci, peptostreptococcus, staphylococcus epidermidis.