This morning my 2 1/2 -year-old son dislocated his elbow and had excruciating pain in his wrist…read moreI've never seen my son in so much pain and wasn't sure what to do my sister and other people had told me about indigo care and I wasn't wanting to spend 5 1/2 hours at Saint Pete's hospital as usual. Upon arriving to the Tumwater location they directed me to the Lacey location because of the x-ray technician there. They made an appointment for me and asked the other location if they could get me in sooner than my appointment. The MultiCare indigo care in Lacey was amazing! The customer service from the front and the nurse that triaged my son was very helpful and extremely knowledgeable. The nurse put an ice pack on his area of pain and It wasn't long before the physician assistant Teresa saw my son and treated him immediately. Teresa knew exactly what was wrong with him and fixed his dislocated elbow. She also gave him and icicle ice cream pop and some stickers. It was incredible how fast he was healed *and was able* to attend school. I highly recommend this place The staff are incredible customer service is amazing and my son's health is back to normal

Office staff does not know how to view or process insurance. Tried to bill me for a $200+ copay…read moreeven though a month before I went to the same urgent care and 100% was paid by insurance. Instead of listening the front desk is focused on different ways to say no. I will never try to work with Multicare for my urgent care needs. Providence was fast, friendly and there were no billing issues. Too bad Multicare is more focused on money than care

Reasonably convenient but unsure about transit access. Plenty of Parking in this former big box…read moreoffice supply store. Quick. Expert providers. My preferred choice for urgent care services.

Complete inability to reach anyone accountable to discuss my bill. Non-stop nonsense when calling…read moreby phone, making it impossible for me to pay them. This place cannot even manage simple billing; I can't imagine coming here for something as critical as healthcare again.

Providence hawks prairie immediate care took care of me when I broke a couple ribs. I felt nauseous…read moreand the intake tech had a bag ready at hand to give me. I love that. Got xrayed, a script for something for the pain. I wish the doctor could have showed me the xray. I would have liked to see the fractures. My follow up research I got the images emailed to me and found out it hard to see the fracture on xr anyway.

1. The Urgent Care was complete, thorough and quick 2. the…read moreQuality of care was excellent ( accurate diagnosis and already I am feeling better (Kidney infection with appropriate meds). 3. the office staff was quick, professional and kind. 4. Everyone was very nice and knowledgeable 5. Very short wait time. Of course, I did pre-reserve online which all the Urgent Cates seem to be doing or booking appointments. I highly recommend this!

I was very sick just after a flight and went in. They took great care of me and answered all my…read morequestions.

Friendly and compassionate staff, clean facilities, easy check in and appointment setting online…read more I highly recommend Indigo. I appreciate their staff from check in to my treatment and they have a great automated response system post visit. I hope I don't need to go back anytime soon but if I need to, I know that I am in great hands!

my daughter was seen 2 weeks ago at indigo for a cough that she has had for 4 weeks. They did…read morenothing to help her. I took her to her pediatrician today for her cough that has now been going on for 6 weeks. she now has walking pneumonia and an ear infection. Indigo providers are the worst. DO NOT TAKE YOUR SICK KIDS HERE! they do not care and they do not listen to the parent who is trying to help their child.

Everyone was so nice and helpful! Especially Jennifer Cha, PA!! She was able to provide answers…read morethat worked with my circumstances and she was very patient I left feeling much better than when I went in due to her "bedside" manner. The wait, despite being a walk in with no appointment, was very short, being only about 15 mins. The whole experience from walking in, to testing, to going over results and treatment was quick and very smooth.

I've been very patient with these people, yet there has not been any improvement in their lack of…read moreabilities. They never answer their phones, or return calls. Wouldn't even respond to my pharmacy so I am unable to get refills. Too many problems here to list actually. What a waste of time!

I went to Westcare Clinic 1/18/21 for treatment of a puncture wound infection. Reception was fine,…read morewaiting room uncrowded, and only had about 20 minute wait before being seen. Doctor R was professional, listened well, understood my concerns, and told me clearly his diagnosis. Left the clinic happy and with a prescription for antibiotic. Have been going to Westcare Clinic for about 10 years and have been pleased with the service each visit. Since they are a walk-in clinic, come early in the morning if you can.

#THANKYOUTHURSDAY…read more Urgent Care is never the spot you want to be at, but when you need it, it's frustrating when you're not able to get in. This was the case for me this week - my son came down with a nasty cough and was complaining of ear pain, so I wanted to get him in and make sure we weren't dealing with anything serious. The Point Ruston Indigo was the ONLY place that was close-ish by that had same day appointments and easy online booking. Thaaaank gooodnessss. This was our first time to this particular urgent care, and I was pleasantly surprised at how clean and updated it is! I know a lot of the businesses at Ruston are newer, and this spot is no exception. All of the staff was really nice. The front desk woman was nice and got us back as quickly as she could, and the nurse/medical assistant who we dealt with for the first half of our appointment was so great with my son. He had to get the nasal swab which is never fun, but she was awesome with him and was able to get it done with next to no tears. The actual provider was also really nice and got us out with our prescription for antibiotics quickly. When we left I got a call from them that we had left my daughter's binky behind (which was yet to be discovered) which I thought was so kind of them! I know some kids are very attached to a certain type of binky, so that could've been catastrophic. Thank you to this office for providing the community with great and efficient care!

I brought my mother in for extreme shoulder pain because OTC medications were ineffective, and the…read morenext available appointment with her PCP was in a few days. My poor mother was writhing in pain. Jacqueline Sisolak, NP, ordered xrays, which were negative (this we already predicted because there was no injury/trauma), then attempted to discharge her. We practically begged for a steroid or Toradol injection, to make life tolerable until my mother's appointment. Jacqueline repeatedly became snappy with us, even when we were asking valid questions. She then proceeded to tell my mother that she only had TWO options, OTC meds OR narcotics, and she was not going give her any narcotics. First of all, NO ONE asked for narcotics. Second of all, there are MANY other options in between OTC meds and narcotics. Jacqueline Sisolak admitted that OTC meds were obviously not working, but that my mother needed to go home and keep taking them. She refused to help my mother, and to add insult to injury, made her out to be a drug-seeking individual. We asked for her reasoning, and she flat out refused to speak with us. There were no contraindications or valid reasons as to why my mother could not get a steroid or Toradol injection. My mother was in a vulnerable state, and Jacqueline, NP, refused to help her, and rushed us out of the clinic after unfairly shaming her.

The male PA that I was seen by was hostile from the moment he walked in the room and acted as if I…read morewas a drug seeker instead of someone that had been sick for 25 straight days. He repeatedly told me their was nothing wrong with me and that I absolutely didn't have Strep. Two minutes later my step test came back positive and he was left trying to backtrack but still insisted I didn't have it. THis was the worst I had ever been treated by a medical professional.

So everyone there is really very nice. They want to help. But why is it SO SLOW. I recently moved…read morehere and previous insurance is no longer. My daily medication ran out. I let them know I tried to get an appointment a month ago and ahead of time, but the soonest appointment was 4 months away. I did not have a 4 month supply. These guys were able to get me an earlier appointment a few weeks away, awesome thank you. But then I sat there for over FIVE hours. Once I finally saw the nurse practitioner, who was again, very nice, my conversation and transaction with her took one minute. Yup. I waited five hours for one minute. I had to take a sick day from work to cover my time sitting there. A day of my life I will never get back. The system here doesn't work. I get some people need more help than others but you would think the "easy" people as I was told I was numerous times, could be in and out and out of their hair instead of turning people away as they came in later in the day because they were full. Why would an hour go by and no one in the waiting room was called? One lady came in describing a heart attack and she was turned away. I felt horrible for her. I hope she is ok.

Made an appointment online, so I didn't have to wait. Everyone was super friendly & compassionate!…read moreI was seen right away! Also, this place is very clean! Saw Joseph Guthrie he was very nice, and I thank him for being efficient! Only downfall is that parking lot, the Starbucks drive thru line is right in front of the parking. So I had to wait for the line to move so I could back out, but nothing having to do with how amazing Indigo is! Starbucks needs a new location! Thank you for being awesome!

I came in with a COLD. I've been congested and coughing for a few days. The lady at the front desk…read moresaid they don't prescribe phyciatric medications. I felt ashamed and embarrassed and left without seeing anyone. I felt as though my concerns were dismissed. I wanted to be seen for my cold symptoms. I didn't ask for a mental health evaluation. I continued to have cold symptoms. I would rather she have told me they are full and to come in the next day.

Out on my daily 3 mile run at a new location I decided to finish the last 1/2 mile in a "sprint"…read more About a quarter mile later I tripped on a patch of exposed large tree roots and fell forward onto several random protruding roots. I spent a week in patient while they ran comprehensive batteries of X-Rays, CT's, and various MRI's. They imaged every affected body part in every image spectrum possible. I was very impressed by the professionalism and compassion of every single staff person I interacted with. Being in my late 60's and very independent I was not accustomed to this level of care. From the talented physicians, to the nurses, and all the other staff, I was always comforted they had my best interest in mind, even if I did not always agree with them. Once all testing was done and they could make a detailed report, I was released with much better news than expected. I was able to immediately download every test from their patient portal. This is especially helpful for my provider at the VA to review, so we can now discuss a plan moving forward. I was pleasantly surprised by the quality fresh meals, which were brought to the room still very warm. The best review I can give is to declare that I will always go to Providence in any future emergency issues. Hopefully I'll never be back, but if I do return, I know that I'll be in good hands. I highly recommend this hospital.

Severe communication breakdown and lack of empathy for a critical care family…read more ​Our family's experience with Providence St. Peter Hospital has been deeply distressing during an already terrifying time. My 83-year-old grandmother was recently T-boned in a severe car accident, suffering eight broken bones, and was only just moved out of critical care. ​She managed to call me from her room, but the phone was disconnected. When I immediately called back to reconnect with her, I faced an absolute wall of bureaucratic incompetence and zero empathy. First, the staff claimed they had no idea who I was talking about. Once they finally recognized her name, they flatly refused to transfer me to her room or provide any explanation as to why. ​To prevent a family member from speaking to an elderly, severely injured patient who just initiated contact is completely unacceptable. The extreme lack of coordination between units and the rigid, unhelpful attitude of the staff turned a medical crisis into an agonizing, aggravating ordeal. St. Peter's leadership seriously needs to address how their staff handles communication with worried families. Frontline staff need training on basic empathy and how to properly locate transferred patients instead of just shutting families out.