Like anything, good and bad. Bad: it must have been a busy night - I showed up at 12:30 AM with…read morekidney stones & sat in agony in the waiting room for two hours. Everything else was excellent, especially the staff - the nurse Miguel and especially the doctor - Kori N Cossey. Informative, capable, personable. So, save the initial wait everything was excellent.

Freight care by the physician and staff at the emergency department. Unfortunately Eastside…read moreemergency physicians billing company is horrible. My injury was work related and understate law covered by labor and industry. I have now received my fourth bill and demand letter from the emergency physicians group requesting payment for my services to the physician. I was finally able to make contact with a person at the billing company who was able to speak and articulate in English. My next step will be to file a lawsuit if this is not resolved.

This message is specifically for the everett pacific mental health program (PHP and IOP). Everyone…read morethere took my concerns seriously, listened to me, and made me feel safe and were extremely accommodating. The therapists and the medication manager/psychiatrist are helpful and caring individuals. I felt like I was taken seriously here and I have learned skills to manage my mental health. I recommend this place/program to anyone seeking help with mental illness or even substance addiction. Thank you especially to Britt, Carly, Don, Molly and Reginah. You are wonderful people.

Found it interesting they stated Mandatory Masking when we entered. After putting on our masks, we…read morewalked over to the US Department and hardly anyone was wearing masks, including providers. I didn't mind wearing the mask since I just got over Covid, and was able to come out of my cave, but it was confusing.

The nurses and drs here are doing a great job and very much under pressure. I know the economy…read moredictated a lot of monies for expenses. This is not my first rodeo with dietary. The do not LISTEN it's her way or the highway. She does not understand some stents have guidelines also.ive been requesting times to meet with her and she showed b up once.i told her my trays as well as others are b thrown in GARBAGE bc its not correct and she wont listen. I'm b here over 25 days and Finally got a fresh fruit which btw my family brought me. my family has b been bringing me protein drinks bc they only have one brand. Their menu is repeated over and over and today i finally got a meat at breakfast and NO im not on special diet. I told her foods i prefer and doesn't matter 4 out of 5 trays are same chicken but dunked in what they call a fancy name but its the same 1/2 chicken breast smashed into something where the name is supposed to make you feel full. always diced pears or peaches always out of can with plenty of syrup.

My father visited the Providence Everett ER on 2/19/26 and 2/20/26. Both visits left A LOT to be…read moredesired. During the 2/19/26 visit, no one even bothered to enter the visit into MyChart. I had no idea what was going on. Your Emergency Room goes out of its way NOT to talk to patient families. I am my father's Power of Attorney because of his severe dementia. On 2/19/26, I called three times to speak to a member of my dad's care team. I FINALLY got to speak to someone and found out Dad had already been discharged back to memory care. Why isn't your Emergency Department involving the POA in the patient's care? On 2/20/26 my father returned to the ER because his wound was bleeding way too much, he was not himself, strong personality changes, pain in ribs and profound facial swelling. I called the Emergency Department and on the third try finally spoke to someone who said they would add a note to Dad's chart to call me. No one ever called and I did see the note to call me in MyChart. As I mentioned, I am Dad's Power of Attorney and his dementia prevents him from being able to articulate what is wrong. I live in North Carolina. If I could be at his bedside, I would be. Another two hours passed and nothing. After my 7th call, I finally speak to a guy at the nursing desk who tells me my Dad's nurse "has her hands really full right now" and could he take my number. I gave him my name and number and told him that as Dad's Power of Attorney I needed to speak to his care team to explain why he was brought back and what we hoped would come of the visit. I told the guy helping the nurse that Dad had such a personality change in 12 hours and an oozing head wound that it was worth further investigation. The nurse at my Dad's memory care facility believed he had a concussion. Dad's aide believed he had a concussion. After I spoke with them about changes in Dad's behavior, as I too was thinking he could have a concussion. Not one nurse or doctor ever took the time to call me to discuss my father or why we wanted him looked at again. I checked MyChart and not a single test was run on my father on 2/20/26, the reason staff wrote that Dad was brought to the ER was incorrect. Basically, my father sat there, no testing was done, and he was returned to memory care without a single person at Providence contacting me about my father TWO DAYS IN A ROW!!! It seems illegal that the Power of Attorney is not contacted when care is administered to a person that has no idea why he is there. On a personal level, I am also my father's daughter. Is it the policy of Providence to keep family out of the loop when caring for patients? My father's memory care facility called me to tell me my dad was released and was being transported back to his room at memory care. SO, obviously the phones at Providence DO work if they can call the memory care facility but not the daughter/POA. I can't articulate how angry I am that I was excluded from my father's care. Memory care informed me that the ER removed the staples in Dad's head (he fell on 2/13/26) that the ER told him on 2/19/26 weren't ready to be removed yet. Information about the readiness for Dad's staples to be removed was in the After Visit Summary from 2/19/26. This tells me your nurses and physicians do not read chart notes. To conclude, my father was brought back on 2/20/26 for concerns he might have a concussion, but staff wrote down that the visit was about a bandage and removed staples that were not ready to come out and never spoke to me. Your facility told more to Dad's memory care facility than I ever heard. Staff never contacted me during either visit. I intend to escalate this complaint.

I cannot say enough wonderful things about Dr. Hue Wen Lim and her incredible team! From start to…read morefinish, my experience was absolutely seamless. Scheduling was easy, the facilities were beautiful and calming, and everyone I interacted with was kind, professional, and clearly very skilled at what they do. Dr. Lim herself is a gem -- amazingly kind, easy to talk to, and she took the time to explain everything in a way that made me feel completely at ease. It's rare to find a doctor who combines expert care with such genuine warmth. Her team of smart, supportive women worked together flawlessly, making both my endoscopy and colonoscopy truly pain-free and smooth. And the best part? I walked out of my appointment with all my results and scans in hand -- something that, as someone who goes to the doctor often, I've never experienced before.

My loved one spent 5 days in the NICU Level II center. She wore phototherapy sunglasses while…read moreunder her light therapy. All the nurses really helped explain with visually showing us how the babies numbers were trending. A couple of the nurses even called us at home to share the overnight news. I felt my infant loved one was in good care. We were warmly sent off with sweet goodbyes when it was thankfully time to come home. Thank you nurses.

Was at Evergrren Health Urgent Care 5/15/26. Front desk staff friendly and got me in to see MD…read morequickly. From there - it was pleasant. I was referred to a specialist as I had an ankle injury. Would highly recommend

I called first to see how long the waiting line was and they said 30 min…read more The person was very cordial. When I arrived, the desk lady was most cordial and helpful and while I was talking to her a gent came up and assured me they would get to me as soon as a room opened. Not sure if it was my age (78) or what but that was nice. I waited about 15 min and was in to a room where a young lady did all the normal. The doctor was exceptionally thorough and concerned with my condition. We discussed and settled on next steps. I was really impressed with the doctor's care and I've had plenty of experience on the patient side of the practice of medicine. Wish she was my primary.

I scheduled an appointment twice with providence and they were virtual appointments. The doctor nor…read morethe office sent the link. They also did not provide any contact information to ask someone to get the link. The next time I scheduled my appointment, I took the initiative to call providence to verify the time and the fact that they would send a link. They verified all that on the phone and acted like I was stupid for even asking and following up. The next day they canceled it because they counted me as a no-show the other two times because THEY failed to send the right resources to the patients. Not to mention, every appointment is about 6-8 months out. You could be seriously ill and this establishment won't care. Afterwards the office lady I spoke to about how I never received the right link wrote lies in the notes about me for the nod for to read. You are supposed to be helpers of the public. Not sadists out here acting like we owe you something when you are doing your jobs absolutely incorrectly from the start. Zero empathy, zero attention to patient care, and zero morals as a health establishment. Most Washington healthcare sucks, but this place is the worst. Doctor: Jinhee Binder CMA was Angela K. Both health professionals need to have a more professional take on services going forward. I moved here from Georgia and this first experience in Washington state was horrendous. Be better.

The Mammo itself went fine but they billed to the wrong insurance and could not get corrected so I…read morehad to pay the bill. If you want a huge bill to pay go here. If not go to Evergreen!!

We keep trying to like our local hospital (Whidbey Peace Health in Coupeville, WA) but leave VERY…read moredisappointed every time. ER department could be GREATLY improved. Initial visit to emergency is OK, nurses are wonderful, however, SEVERAL times my 90+ mother has been released too early and needed more care the same day, so then we go to Island Hospital in Anacortes, WA. The last visit to ER in Coupeville resulted in 5 HOURS of horrible SCREAMING (no exaggeration!) from another patient. The whole ER had to listen to it non-stop almost our entire time there. RIDICUOUS! Many patients were frightened, on top of being extremely sick. Whether the screamer was mentally off, addicted to drugs or whatever, NO ONE should be in that state for over 5 hours. I welcome being contacted by the hospital to hear all of my family's experiences. They are so lucky we don't believe in suing.

Walk in clinic, Clinton. I've been the walk in clinic 2x in all the time I've been living here. The…read morefirst time they were all very nice, but I was misdiagnosed and given a does of a steroid that made my illness much worse and prolonged it. I should've been given some antibiotics, which I ended up having to go to my own doctor at Everett Clinic to get. This most recent time I went in after having a sore throat, cough, headache. I tested for Covid and let them know. I was asked to wait outside instead of the waiting room. I understood that even though I tested they had to take precautions. Once I was called in I was not given a Covid test, the nurse did not wash her hands before taking my vitals, though she was very nice. When the doctor came in he not only didn't wash his hands, but he wasn't wearing a mask.He was also very nice, but his only advice was to wash my hands...what???? It makes me feel terrible to say it, but, it's just not a place you might want to get treatment, they need to step up their quality of care significantly. The other thing that happened to me at Whidbey walk in was that the receptionist gave me paperwork to fill out and with it there was another patient's chart. When I realized what I had in my hands I returned to the desk, whereupon the receptionist said, "oopsie" - They are all the nicest people, but not sure it's safe.

The ER doctor Alex Rackoff seemed more concerned with getting me out of her ER than trying to help…read more She was content to let me suffer more for longer. I will absolutely risk my life going to a different ER than come back here ever.

As of November 2024, no primary care docs here are accepting new patients. Previously a family…read moremember had an appointment here with a new pcp, which took several months to get, and when the appointment finally came, the provider was sick and canceled it- they did not have a replacement appointment available for several more months. My other experience here is with their walk in clinic, they couldn't help the family member I brought here, but the bill was $1000.

Newer patient due to changes in healthcare. Learning to navigate my insurance and care. My beef:…read moreurgency and congruency. When you are required to have a primary care physician you expect to develop a relationship with that caregiver and seek them out, specifically, for your medical needs. My first visit took weeks to get. Swollen legs, ankles numbness and a concern about deep vein thrombosis and it was still weeks. My care was great and loved the care provider. But every time I have had an acute situation since, the soonest they will schedule is 3 weeks out. When I complain they tell me to go to urgent care or the ER. NO!!! I have a specific care provider and insurance for a reason. I expect a day to 3 days wait, but if you ever need to be seen quickly, there quickly is a minimum of 9-10 days. Expect to use your local ER and pay that bill. This is terrible care IMO. So sick of this healthcare system. Might add that I am paying $1300 a month for this insurance. Super annoyed. Quit booking these doctors so tightly that there's no room for acute patients. There are plenty of people that need to be seen sooner. And want to see their own doctor, not a new stranger.

They've taken really good care of my daughter. I couldn't be happier. I may change my PCP to this…read moreclinic.

Service equipment that doesn't work from pain pumps blood pressure cuffs chairs call buttons for…read morenurses and that's just in my room or also only one. Blatter scanner never go here again

Some of the kindest and best medical staff i've ever encountered. On a busy weekend on the night…read moreshift, everyone worked hard to make sure I was comfortable and taken care of during my emergency. I have nothing but good words to say about my experience here and would feel comfortable referring anyone who needs care here.