Stay far away from this company…read more I usually don't write negative reviews, but I recently had someone reach out with a very similar story of what Navigate put her through and I decided to speak my piece. I was a first-time owner and hired them back in May 2025, while I was in the middle of moving from Dallas to Austin. It turned into the single WORST experience I've ever had with a service company. Lack of communication, no attention to detail, no basic professionalism standards. It reached a breaking point for me around mid July 2025 on a call we had discussing billing errors in our monthly owner's statement. This part blew my mind: On their own recorded call, before they realized my wife and I could hear them, our property manager Christine said they needed to "put these owners in their place" and that we should just "stop being so difficult." Her coworker Courtney laughed and said "just let it go, people." Think about that. That's what they actually think about the owners paying them when no one's listening. We only became "difficult" because we kept catching them in mistakes. And they never apologized. And there were many other issues along the way. Early on, that same accounting "glitch" shorted us $102.74. When I asked Christine to explain what happened, she couldn't and wrote back verbatim "not sure where the glitch was but they corrected it." But the issue only got flagged because I caught it. By her own admission, if I hadn't said anything, we would've just lost money for no reason. That's the opposite of why someone hires a PM in the first place. Then there were the charges for work that was never done. They charged us fees for services that were never completed: -$35 for caulking -$50 for carpet cleaning -$75 to "clean mildew stains on the sidewalk" (for mildew that didn't exist) When I pushed back and asked for proof, they sent me photos of a COMPLETELY different house. They also billed our tenant $50/month fee for services like pest control and utility setup that were never actually provided. I only figured it out because they complained to me about it, and were so thankful when we decided to part ways with Navigate. Every single time, I had to catch them in the act and call it out. When I finally got exhausted, I decided to go over Christine's head to the owner, Ernesto, it somehow got WORSE. He wrote me an "apology" email that accidentally included the ChatGPT prompt he used to write it...he literally forgot to delete the part that said "make this sound empathetic yet firm." So even the apology was fake. Towards the end, during the offboarding I reached out to him 1:1 to clear outstanding balances and $ we were owed. By this time, it didn't surprise me that Ernesto couldn't explain a single charge related to our statement, nor did it seem like he cared to. He'd sent $4,441.84 when he owed us at least $4,642.50 + the disputed charges described above. He eventually agreed with our evidence but called the additional refunds he owed us a "courtesy." Just unbelievable. He only agreed to pay the rest because the call was "taking too long" and I wouldn't let him weasel out of it. And then he tried to make the payment conditional on me promising I wouldn't upset and that we would both walk away with "clean hands." He wanted to buy his way out instead of just admitting he and his team had lied. But nope, he never took responsibility for any of it. At one point he actually said to me that his team did "a phenomenal job" working with us. Extreme levels of gaslighting. If you look at other reviews on this page, you'll see many 5-star ratings, but pay very close attention to the OWNERS who actually had a unit managed by them. They are all describing some version of the exact same things we went through. Their move is to reply with a polished "we take all feedback seriously" message that makes it look like they care. They don't. Nothing changes. It's all BS, and I have the receipts to prove it. Do yourself a favor and look somewhere else or DIY if you have the time. Hope this helps -Ikenna

This property management company often does not respond to emails sent by the owner. I would not…read morerecommend this company.

Kristen helped us in selling one home and in buying a new home in another area as we were moving…read morefor work related reasons and to be close to a specific college campus for one of our children who would be attending within a few months. From the beginning, she impressed us with her level of preparedness and professionalism. At our first meeting, she already had been looking at the value of the home we wanted to sell and had outlined a marketing plan. She was also quick to respond when we had questions and stayed in constant communication with us regarding feedback from showings and other events during the process. She helped talk us through every step of the way as we received an offer and went through negotiations. From the inspection, some concerns were noted. We contacted her to discuss it and she had already lined up the appropriate professionals to verify the concerns and prepare quotes to help us in our response to the buyers. Negotiations were smooth with no major issues arising. We had already narrowed down the general area in which we were interested in living. She provided additional information based on her knowledge of the area which enabled us to further narrow our search. We quickly found a property and she was on top of the negotiations. She has a team of venders available that was helpful as the inspection identified hail damage to the roof. Her roofer was able to provide verification and helped in working with the sellers to get the issue addressed by their insurance prior to closing. We highly recommend her for her knowledge, communication skills, and for staying on top of things every step of the way throughout the process.

Kristin and I connected years ago when looking at homes and it ended up not being the right time…read morefor me. We continued to stay in touch and when we needed to find a rental home, Kristin was my first contact. She was great through that experience which led to us using her to help us find our true home. With some picky requirements for me and my husband, Kristin was always helpful with the market knowledge and how to think about negotiating during this time in the market. Would definitely recommend her to anyone who is looking for a rental home, but more specifically for their forever home due to her extensive real estate background.

Todd was extremely helpful in the home buying process for my wife and I. As first time home buyers…read morewe very much appreciated Todd explaining every option and every step in buying our home. If you are lucky enough to work with him in the future know that you are in great hands and he is someone you will want to work with anytime you need an agent.

Todd is an exceptional agent…read more I've lived in several major metropolitan areas in the U.S. throughout my life, and service in Dallas has been more hit and miss than in any other major city I've ever lived in. Why? I'm not sure. Maybe it's just super hot in Dallas and people just can't be bothered to work all that hard. Maybe it's because people here just earn less on average and so they don't have the financial incentive to put in as much work. Whatever the reason is, I've honestly found it quite difficult to find high-quality professionals here who take pride in their work. Todd is one of the few I've worked with in my 5+ years of living in this city who really stand out. He's just an all-around consummate professional. Todd has an incredible depth of industry knowledge and general housing experience that he draws from that he used to guide my wife and I throughout our first home purchase at the beginning of September. And in the rare instance that he didn't know something, he always took the time to research it and follow-up as soon as he could. But even more important for me was Todd's humility and integrity. While real-estate agents are often seen as simple salespeople, Todd never came a cross as salesy whatsoever. He would always try to remain impartial, objective, and honest, even if that meant compromising his own bottom line. I could see Todd's integrity a mile away, which is why I felt comfortable trusting him with a transaction of this size. While I don't know for certain, I think I'm pretty safe in guessing that Todd is quite well off. He's not desperate for business and he does a significant volume of large transactions annually. This is extremely important when considering a real estate agent because the more desperate they are, the more likely they'll do whatever it takes to close a deal, even at your expense. At the same time, you don't want to work with an agent who is too absorbed in their own success that they can't bother to spend any time with you. Todd is truly that rare mix of humility, integrity, experience, and detail orientation that makes for the perfect real estate agent. I started this homebuying process thinking real-estate agents are just people who pick up the phone, talk a bunch of nonsense, and collect a handsome check after doing effectively nothing, and left on closing day absolutely certain that I would not have been able to do this without Todd. I highly recommend him and am happy to share more details about my experience if you want to reach out.

Purchasing an investment property through Marshall Reddick was the best decision I ever made. Not…read moreonly was the buying process really smooth (their website is awesome) but having them manage my property has made it super easy to be a landlord. Glenn Weaver is a great manager, and Monique Jelley is a very proactive maintenance manager. Things like lease renewals and annual inspections are handled ahead of time without me having to ask, and maintenance requests are conveniently done in the online portal. I would absolutely recommend the MR Dallas team for purchasing and managing your property.

Took on property just about one year ago, the 1st tenant stopped paying rent after 2nd month. Had…read moreto pay for eviction that took till Nov 2005. Had no rent for all that time, plus could not find a new tenant without lower rent from $6000 to $4900. We did not approve these terms but Reddick put them into a year lease anyway. Told the management agreement allowed them to make that decision? The staff turn around has been on going, every 3-4 months there is a new person in charge. I would strongly suggest anyone to stay away from this company.

Randy Abshier and the whole Van Poole Properties Group were all top notch to deal with during my…read morelatest real estate transaction! As a Realtor myself...I greatly value and appreciate other agents helping to ensure a smooth road to closing for all parties! Thanks for being so professional and communicative!

Seychelle, Michael, John, Kristen, and the entire Van Poole team were incredible to work with…read moreduring our home buying experience in May of 2026. Even when we had challenges in the process that were outside our control, the Van Poole team worked diligently to proactively solve them and successfully negotiate our home purchase in Flower Mound, Texas. They went out of their way to make us feel heard and understood and provided expert advice on the market comps and dynamics of the areas we were looking to buy. I would highly recommend Seychelles' team to anyone in the North Texas area who's looking to buy or sell a home.

There was lil interaction with Macey. However, did answer my questions in a timely manner.She…read moredidn't know things about the home and it's on the listing for example. Was not there for inspection. Could have had the other agent fill in for her as she as unable to make it to fulfill her obligations for her client. Overall, it was impersonal and the service was not up to par in my honest opinion.

WOW! Sharmy was amazing. Great Follow up and wonderful to deal with. I would definatley recommend…read moreher to anyone.

Vik & Rik went above & beyond for me... first when I sold my home back in the fall of 2015, and…read moreagain when I bought a new home this spring (2016). They helped me find a home, very quickly I might add... I was living in the Pacific Northwest when I was searching for a home back in the DFW metroplex. Customer service like they deliver is hard to come by in this day & age; they pretty much pampered me through both times I used their services. They guided me thru tricky waters, and maneuvered through an amazing barrage of obstacles & hurdles. I was stressed nearly beyond comprehension throughout the process (because most of it was happening sight unseen, and while I was en-route across the country with minimal access, but they helped me through it all. My new home is lovely (much nicer than I ever dreamed I would ever be able to afford), in a wonderful neighborhood (in the exact geographical area I wanted), and they helped me get it for an amazing price. Which says a lot in these days of crazy seller's market in DFW. If you are looking to buy or sell, use Vik & Rik. You will be very, very happy.

My experience with Compass happened in Colorado with my agent, Jacob Dittman, (FA-100095459) he has…read moresince hightailed it to Texas after my complaints to the Colorado Real Estate Commission found Mr. Dittman guilty of violations of his Real Estate license, and was fined a whopping $287, wow. This disciplinary action will not be published for the public to see. Amazing how the consumer has zero rights when wronged. Zero accountability, while the home buyer (who was mislead into buying a money pit in a less than desirable area, It's my fault, I trusted Jacob and did not believe he would steer me wrong?? What a lesson, I am over 2 yrs here, countless $10's of thousands in repairs , missed or ignored by Mr. Dittman's inspector. Do your homwork Compass is not one to be respected or trusted- Mr. Dittman as well, they just need to make a sale at any expense

Linda was the best decision we made in our house searching journey. She listened to our needs and…read morepatiently let us look at many options before we made our final decision. She made us feel like we had been friends for years. You'll enjoy working with Linda's great personality!

Linda is the absolute best! My husband met her at an open house and within a month she helped us…read morebuy our home! We were not in the state when we closed on the home, so she represented us through the different steps and even helped take measurements and pictures so we could buy appliances before moving in. She has our best interest at heart, she is kind and works hard. We had such a wonderful experience working with her that we even referred our family to her. Our family worked with her in the last year to purchase their home in North Texas. You can't go wrong by having Linda represent you and working with her is always a pleasure.