My experience at this place was HORRIFYING yesterday. It was me my sister and a friend. We get there around 2:45pm with the biggest smiles on our faces ready to have fun because it was my sister and I's first time doing something like this EVER! We were so excited, I should have known from the scent of the employees breath that it was probably going to be something i regret, they were obviously intoxicated, beer bottles all around the floor behind what they call a "desk". We were given such filthy looks by them like we were the most disgusting humans they've seen. Being a good sport we ignored the dirty looks because we just wanted to have fun. We ask for a raft and the lady we spoke with said it would be a while but by the time it was our turn it would be available. It was our turn to finally get on the shuttle around 5pm. We saw a raft available and were excited by the time the shuttle took us up, what we thought was our raft for us was given away to another group. But again, being good sports we took the tubes and didn't complain, because we just wanted to have fun! We get on without any directions how exactly to do so we just swung it and hoped for the best. Yes we knew we would get hurt a points but this isn't why I'm upset. Them knowing that is takes about an hour or so to get back down there is what the point focus' on. My friend had to leave on this so called island because it was already getting dark and she wanted to go get help. She leaves and my sister stays with me as shes floating down we were stuck and freezing our feets were soar from walking on rocks because our shoes floated away. And of course its not their fault that happened but, being a human I thought that they'd at least try finding us or send out someone to help. We asked a fisherman to give them a call, he called the number on the tube that we provided to him and about three times no answer and he had to leave a message. I start to panic because we start shivering our teeth are chattering and my feet were already pale like dead feet. We use my sisters disconnected phone to call emergency and they send over park rangers. They get to us about 10 to 15 minutes later and ask if we could try to climb up the river to where their truck is parked. We managed to get up slowly and she gives a call to the owner he answers and my sister is on the phone with him and all he asked about was his EQUIPMENT! Now, being human I'd think he'd show just a little sympathy for two females that are freezing their butts off and at least ask IF WE WERE OK but all he wanted to know was if his tubes and life jackets are ok. At that point I'm already crying because I've never experienced such horrible customer service in my life. The park ranger tells us she will go meet up with him and get him to come get us. She leaves then comes back about 10 minutes later and tells us he can't come get us because his trailer wouldn't fit for him to turn us around and leave. Now I understood that but knowing that he had a shuttle that could fit us and his equipment in that shuttle I was like "REALLY?". Why couldn't he just drive that over rather than the van with the trailer??? The park ranger advised us to go back down and cross the river over to the other side where she can meet up with us and try her best to get us over to where the owner was safely. She puts the tubes in the back of her truck and her partner and he leave. We did what she said, I guess they saw the owner on their way back to the other side, gave him the equipment and came over to get us. We get on the back of their truck and she takes us to where the owner was at when they dropped off the equipment HE'S GONE!!! He left, she gives him a call and he's not answering anymore. I'm guessing, he feels like he has his equipment so we're not important anymore. The park ranger leaves to find him again and they come back and say that hes nowhere to be found. She takes my sister to at least find someone that can at least get us our keys back so we have a ride home. Another park ranger comes with his truck takes me to where our suv was parked and I see my sister speaking to a man. At this point my feet were in horrible condition so the park ranger had to drop me off by our van and my poor friend just barely got to get the keys when my sister got there she's been there for about an hour or so it was so dark by the time we got there. She said when she got there rather than asking if she was ok the employee asked "do you want a beer?". Like really she was already livid and couldn't believe them. They were holding her ID and we left our keys to keep them dry there rather than giving her the keys so she could keep warm in the van they made her wait for us to show up. The employee told her they knew my sister and I wouldn't be able to do it and that pissed me off because I would've never went if they told me so, if they doubted us they could have just been blunt about it rather than... (to be continued) read more