If you're looking to get a pool put in and get it done right this is the company you want to use!…read moreDon't overpay with a corporate pool company that treats you like a number. This is a long time family owned and operated business.They are very knowledgeable and the workers are truly craftsman. The installation was timely and the communication was great. We are very pleased with our backyard, pool and spa. Highly recommend this company. Thanks guys!!

Definitely would not trust or use this company. Advertises that they provide services in the area,…read morecan't be bothered to respond to text messages and leaves them on read for days with no response. Nevermind their website saying to text to schedule. If a company can't be bothered to put in effort up front to even talk to prospective customers, imagine how bad their actual service must be.

I can not say enough positive about Clean Pool. Kelly has been coming out weekly to clean my pool…read more I have also had a few others sorry can't remember all the names but what I do remember is how kind courteous and efficient every single person has been and they like my dogs to boot!! They have come out as scheduled and even more than scheduled because of some issues I was having. I am very satisfied, i've messed up this pool more than once it's nice knowing I can count on them.

Micky knows what he is doing and if you are lucky enough for him to fix your spa on the first try,…read moreyou will probably be fine. However, if it requires him to come back for anything he will refuse to respond to calls. I paid for his service call and then he said he would get the parts and be back. After 6 weeks of attempting to reach him, I still have received to response. Use someone else!

Got Mickeys info from Home Advisor. He came out. Found problem. Said he was ordering parts. Several…read morecalls later nothing. Talked to someone in office. She said she would follow up and call us back. Nothing. Very poor customer service

It's a shame, I've had them for 5 years and they dropped me out of the blue. Confirmed 2 weeks…read morebefore that they would open my pool and then wouldn't even take a phone call or text from me. A complete lack of respect and accountability takes every good thing about this company and this is all I will remember. I can live with no being able to continue the service, but the lack of respect to man up and take a phone call is very telling.

Could not be more unsatisfied with this business and the owner, Clay. I hired Clay and his company…read moreto service the pool at a new property that I purchased in Charlotte at the beginning of June. The communication was spotty from the start, but Clay assured me we would get on a schedule and everything would be fine. Fast forward a month, multiple missed appointments, no returned phone calls, and a pool that is now green and has algae growing on it, and Clay is telling me to "find another company because he is not the one for the job." Mind you this is after another company has quoted me $3,000 to repair this pool that was perfectly flowing at the time I handed it over to him. Clay has now stopped responding to text messages, claims emails were sent that I never received, and refuses to stand by the work that they promised. Absolutely do not hire this company under any circumstances. They lack ethics, morals, proper communication, accountability, and professionalism.

I will begin my review with the word OUTSTANDING. I do not use that term loosely. Beau came to our…read morehome for a period of five days to help make our pool look better than it has ever looked before. We have used other services (2). However, his knowledge, experience and care of our pool was unlike any services we have received. We are very pleased.

This guy just wasting my time. He was too lazy to fill out the paperwork. How are you going to give…read morea quote for $10,000, and then refuse to fill out the paperwork?

Johnny is great to deal with and thinks outside the box or pool. We have owned a pool in the…read moreCharlotte area for over 10 years. Most who own pools know the struggle to even get in touch with a company, not to mention good work. Johnny talked to us about our options and ensured we understood the process. I would recommend JAL Pools for your pool needs in Charlotte.

They were decent at first, but then they changed who was tending to our pool and she stopped…read moreperforming the full service. I emailed and didn't receive a response then called after she continued to not brush our pool and we have calcium buildup on our stone and we were still being charged the full monthly cost. The owner Craig called me, never apologized but sure wanted to tell me about how cleaning the calcium would be an extra charge, something the previous person removed before and said it would only cost extra if we had them seal it. Craig wanted to charge me more on top of a service that wasn't even being completed in full. I said I wanted to schedule pool school again so we could take over the care of our pool and he was supposed to have the other owner, Orlando, call me, but instead they decided to just not show up at all and no one bothered to call. The owner needs to learn to not deflect and make excuses and how to treat their customers! I received the attached response shortly after posting this review. I appreciate the refund, but not the insult about my "demeanor" and "vulgar language". As I said, calling me about the service not being done, but wanting only to talk to me about charging me more for something that didn't cost extra previously on top of not receiving all of the services we were supposed to, was indeed sh****, and that was the extent of my vulgar language. As for my demeanor, I didn't yell at you not once, but I'm sure my tone conveyed my frustration with the call, where the real issue was never addressed, only you seeking additional funds.

My pool has never looked better! These guys know what they're doing. We had a leak in the pool and…read morethe pool turned green the day after our pool guy came. We searched on the internet and found Pool pros of Charlotte, the rest is history. Craig who is the owner came in and fixed the leak and turned the pool crystal clear in one day. Thank you Craig you saved the party!Amazing service and great people.

Horrible pool service. The owner Mike is a complete tool. He dumped 16 Gallons of acid in our pool…read moreand ruined the finish. Who would take that kind of risk with a customers pool? Mike Hamm does that's who! Never recommended in any way shape or form

Mike and his team are by far THE BEST pool service company around Lake Norman. Mike is extremely…read moreknowledgeable, professional and responds immediately. They take care of the pool, equipment like no other company ever has. They are Experts, Professionals and fantastic communication. HIGHLY recommend Mike and his Team !