My aunt recently completed a short term stay at the Lodge at Mills River following a brief…read morehospitalization. Every staff member our family has interacted with has been friendly, gracious, and caring, starting with Mr. Peters who consistently greets everyone with a smile and a helping hand when they walk in the door.
The nursing staff are phenomenal! I have to thank Nurse Cynthia and the Medical Director, Dr. Russell, who helped us get my aunt settled in on Day One. Amanda and Eva have diligently followed up to make sure that my aunt, who requires extensive medical services, always gets the best possible care. Her nurses, including Elizabeth, Marco, Carole, Sean, Mallory, Julia, Olivia, Mike, and Sierra (I'm sure I'm leaving someone out, and I apologize!) are always kind, gentle, professional, and accommodating. They go out of their way to make sure she is happy and comfortable. I just can't say enough about the consistently excellent level of care.
My aunt received Speech, OT, and PT services that were specifically designed to meet her individually prescribed goals. My aunt participated in determining what her goals would be in a way that honored and respected her agency. Her progress was regularly measured and shared with her as well as the family. We would like to thank her therapists Nicole, Brook, Katie, Kate, Julie, and Sam (again I'm sure I'm unintentionally leaving someone out!) for all their hard work and for always going the extra mile to meet my aunt's needs, including procuring specific equipment to help her meet her goals. The therapists work together seamlessly to provide excellent support every day, including weekends.
The nutrition services at the Lodge are excellent and personalized. Individual requests are not only tolerated but encouraged.
The office staff at the lodge know and care about each patient individually. Susan and Shannon have patiently answered all of the family's questions and concerns as my aunt has recently transitioned from short term care to long term care due to her condition. And finally, our enduring gratitude goes out to Courtney, the utterly amazing social worker at the Lodge, who deeply cares for each patient, coordinates services, answers so many questions with grace and patience, and thinks outside of the box to help patients like my aunt live the most fulfilling life possible in difficult circumstances and with attention to dignity.