We cannot thank Amy Tan enough for the truly unforgettable trip she planned for us. This was a…read morelast-minute getaway with some very unique circumstances, and Amy handled everything with such care, thoughtfulness, and expertise. She not only made it all come together seamlessly, but also saved us a few thousand dollars by choosing the perfect hotel and ideal travel dates. From the very beginning, we felt completely taken care of--and that feeling stayed with us the entire trip. What could have been stressful turned into something incredibly special. The experiences she planned were beyond anything we could have imagined. We spent our days laughing, bonding, and trying new things--ziplining through the jungle, ATVing through forests and shallow rivers, and even swimming half a mile through a breathtaking cenote. We saw dolphins and sea turtles, visited a beautiful Mayan village, and enjoyed some of the most authentic and delicious Mexican food we've ever had. There were also so many magical, unexpected moments--like spending time with monkeys and deer, and even spotting a massive wild stingray. Every day felt like something out of a dream. What meant the most to us, though, was how safe we felt the entire time. As someone who is usually a very nervous traveler, I can honestly say I felt completely at ease. Amy created an experience that was adventurous and exciting, yet always grounded in a deep sense of safety and trust. This truly was a trip of a lifetime, and we are so grateful to Amy for making it possible. Her attention to detail, her ability to understand exactly what we needed, and her genuine care for her clients set her apart in every way. We will be talking about this trip for years to come--and we cannot wait to work with her again.

Amy planned an amazing family trip to Europe a few years ago, so of course we had to go back and…read moreask her to help us again! We went to Venice, Florence, Bologna, Milan, and Mykonos. As always, Amy was courteous, professional, quick to respond, and catered the trip around its purpose, which was to celebrate a graduation. She answered all of our questions and concerns. We wanted a more relaxed trip than last time, so we opted to choose our own activities, but asked Amy to help us book them. This time we needed quite a few train tickets to navigate through Italy, and Amy chose great ones. I was stressed about our luggage and how we would watch/store it, etc, but we were able to put all our luggage above our seats and didn't have to worry about anything. Once again, Amy arranged private transfers to/from the airports/hotels for us. All of the hotels were in amazing locations within easy walking distance to great sights and great food. One of the hotels was a bit outdated, butwas built in the 1700s and is probably extremely difficult and expensive to modernize. The location was just down the street from the Duomo though. Honestly, could not get better than that. Overall, trip was so much fun and relaxing. Venice was a sleeper hit. We all wished we had more time there. Taking the vaporetto in was an experience! Very cool and convenient to take it straight to the hotel as well. It was really great to spend more time in Florence and get to wander and see the city. Some of us went to the top of the dome of the Duomo, view was amazing. The climb was intense though! Bologna food tour was incredible!!! Definitely want to go back and eat literally everything. Milan was a good pit stop and we wished we had gotten tickets to see inside the Duomo.  Mykonos was beautiful and the transfer company was great. Super nice and we used them for taxi service as well. Hotel had a free shuttle to and from Mykonos town until 9pm. The catamaran tour was beautiful, amazingly relaxing, and one of the highlights of Greece. It wasn't super windy that day, so it was basically perfect! Only bump was that 2 days before we left we were trying to check in for the flight home and it said there was an issue and talk to the travel agent. I reached out to Amy and we found out that one of the airlines we were using to get home had cancelled the flight without notifying her or us of the change. Definitely not what we wanted to hear right before we needed to fly back. But Amy was fantastic. She told us don't worry, this was why we had an agent, it was her job to worry about everything and that we just needed to enjoy our last day. Amy got back to me pretty quickly (all things considered) and had booked new flights for the 8 of us. And even though we weren't sitting 8 together, she was able to get us seats of 4 and 4 close to each other. It was still a little stressful waiting to see if we were stranded or not, but nothing in comparison to if we'd had to do all of that ourselves. Thank goodness for Amy and travel insurance!!! Another unforgettable trip; THANK YOU, Planet Hoppers.

Super helpful and kind services! You can purchase a JR Pass here online and you can pick it up…read more It's cheaper than buying from other places online ($266). You can return it and get a refund but they usually retain the 10% service charge (however, because of coronavirus, I was able to get a full refund. Great!). I would definitely come back here again to get the JR Pass (again lol). Super friendly staff. :)

First, I don't enjoy giving poor reviews. This business was recommended to my by a friend. The…read morefirst time I attempted to engage them they were of no help at all. As I trusted the referral I gave them another chance years later. This time they made an appointment with me and my wife to refine our options for our 25th anniversary trip to japan. We showed up early for our online consultation. They never showed up. I see other reviews promoting the ease of getting a JR pass through IACE. Anyone with a smart phone can get that sorted in minutes, here or when you get to Japan. I do not recommend IACE. You might get lucky or you might get treated like we did.

Heartfelt thanks to Irene, for making this Hawaii vacation with my parents so memorable. The stay…read morewas amazing, the ocean front/ ocean view room (which I was a stickler about lol) was awesome! My parents enjoyed every bit of it. Irene listened to what I was looking for, wasn't pushing me to book. She let me take my time to review and ensure that's what I wanted and then proceeded. She's very quick in providing options and responsive, loved that! She even managed to get us a resort credit which was sweet and definitely came handy. I think I might be going on vacations more often given I have Irene to help me plan them. Thank you again! I 100% recommend Irene!

I will never take another trip without involving Irene. She made planning our trip easy, fun, and…read moremost importantly cost effective. She goes above and beyond to make sure your vacation is perfect and goes off without a hitch. Highly recommend Irene's travel for all of your travel needs.

I needed to get a visa for my upcoming trip to China and I had a great experience getting this done…read morehere. They had my visa already ready for pickup in only a week from my appointment that I brought my passport and application to. I'm really glad I went through them to get my visa. It saved me a lot of time and trouble. They were very detailed and clear throughout the process from looking through my first online application, telling me everything that needed to be corrected (I had some errors since the fields weren't that clear to me), checking through my printed application again in person at my appointment (which had some errors due to the system), and making sure I knew what to correct before making the final application they could use. They made correcting my applications and getting the visa very easy. I would definitely recommend coming here

Can't say enough good things about this place. So thankful I called them when I did. I had so many…read morequestions and concerns about my visa application They patiently answered all of them. The staff were friendly and prompt with their service, they submitted my visa application the day I finished my paperwork and also sent in my passport the day after I gave it to them. Their service saved me last of time and trouble.

I Nancy helped me with air and hotels in Thailand, Bali and Hong Kong. All the hotels were better…read morethan I could have found myself and the trip was problem free, what more could you ask when traveling to new countries?

Great experience. Tour guide was very thorough with his knowledge of New York. You will be full…read moreas the portions are big at each place

Julia works very hard to make sure everyone has a great time during the trip. The meals she…read moreprepares are excellent and caters to everyone's needs. She always has a lot for everyone. The group is diverse with members aging from their 30s to 60s! They com from different background, ethnicity and culture. The group tends to bond during dinner and wine social. None of the members talks about religion and politics. At the end of the trip, I felt like I known these people I met I just met all my life and I'm always looking forward to the next trip.

Please find something else besides this service. Match, Our Time but not this "service" that…read moreinsults you if you are overweight and if your income is not to their liking. Money hungry is written all over this service's face. As another reviewer says, "She never returns calls back." I can add that she does not even respond to emails. She is always, "on vacation", "family emergency", or some other lame excuse. I'm sorry, but if you have your own business, you are never on vacation. Cell phones, laptops can connect to a wireless carrier in less than a minute to answer an email. Even answering an email takes only a minute. Same with returning phone calls. I prefer emails so there is nothing lost in communication. Send a message by not doing business with these money hungry people.

My go to place for passport photos, fax important documents etc. great customer service and get…read morethings done in timely fashion. Strongly recommended

I needed some documents quick, on a deadline, and I came in to get help scanning and sending me a…read morefew files. The "emailing" of the files was $2, on top of the cost per page to scan. The process was quick and easy, staff was very helpful and efficient. I appreciated that it was pretty much full service.

Great experience! Joey was very knowledgable and answered all my questions very timely. I had a…read morelot of questions and was in need of expedited Visa service. Everything went smooth and I couldn't be happier with the professional results. The portal is straight forward and very user friendly. Thanks again Joey for all of your assistance.

Exceptional Service From Start to Finish I cannot recommend…read morethis passport company highly enough. What could have been a stressful, time‑sensitive situation turned into an incredibly smooth and reassuring experience thanks to their outstanding team. From the very first interaction, it was clear that this company genuinely cares about its customers. They went above and beyond at every step, communicating clearly, moving quickly, and making sure no detail was overlooked. Their professionalism and efficiency were impressive--but what truly set them apart was the people. Special recognition goes to Jamie, Samantha, and Gustavo, who were nothing short of phenomenal. Jamie was incredibly responsive and proactive, always one step ahead and making sure everything stayed on track. Samantha brought warmth, clarity, and patience, answering every question thoroughly and ensuring I felt confident throughout the process. Gustavo tied it all together with exceptional follow‑through and attention to detail, making sure everything was executed flawlessly. It's rare to find a company where competence, urgency, and genuine kindness all come together so seamlessly. This team didn't just meet expectations--they exceeded them in every possible way. If you're looking for a passport service you can truly trust, especially when timing matters, look no further. This company is the gold standard, and Jamie, Samantha, and Gustavo are absolute rock stars! Highly, highly recommended.