Best staffing and owner business. Quick response and extremely helpful in setting up a storage…read morelocker for out-of-town customer. Great communication.

Picked this location and business based on all the positive reviews. After going in vetting to…read moredifferent places ultimately I picked this business. My 1st visit was really good as Maria showed me around and explained how the units worked. Upon hearing that I would need my storage unit for a couple more weeks Maria extended my reservation to keep my rate and that really helped. On move in day I was given a phone call the day before, to check to make sure what time I was going to arrive. I was able to reschedule my time when I realised that the time slot didn't work any longer. The office staff were very flexible with helping me out. I was able to complete the whole moving process in less than 30 minutes. Overall I am happy with my unit I end up getting a 10 by 7 and a 1/2. I do like the ease of unloading my S UV into their docking station. I appreciate the climate control as it can get really hot during the summer and I was worried about my electronics. This was the true reason I picked this location even though about $50 more per month than the location about 2 miles away. All in all super excited about the fringe benefits of this location, To include utilization of a moving truck. The nice thing is that they allow you to use the moving truck up to 2 weeks from your moving date. This alone is going to save me a $150.

Awesome lady at the front desk owner needs to fix the…read moreelevator though lol and the rest of this message is just to finish yelps 85 character limit

For someone who did not know much about storage units, Maria and Sal made this such an easy process…read moreI only needed a storage unit for a short time in between apartment moves, and Lock Up storage were so accommodating. The truck that they offer with the unit was the perfect size to move me out of my studio apartment. When the time came for my movers to pick up my belongings from the storage unit, Maria made sure it was easy for them too. They are so kind and caring here and I will be recommending them to anyone needing a storage unit!!!

I received quality customer service from Michiah and Jason. Place is clean and well managed. You…read moreappreciate kindness wherever you can find it these days. Geez, I have too much stuff.

I had three storages there me and and then he put a trailer there on the outside lot but it's…read morestill behind the gate come Sunday night somebody stole it. Whoever had the code to the gate they got in and they see it on and now here it goes that they don't wanna pay My Brother nothing and it was on private property, but they let them steal the trailer. I would never go back to this place ever again. My Brother is closing all his business down that he has there with them so friendly of your advice, don't choose them because they're not watching your stuff and they need to repay you for what stuff is damage took in. I think they're in cahoots with whoever stealing breaking into their lockers and all that stuff.

Marisela has great customer service. She was amazing in giving her advice on what storage unit to…read morechoose. Definitely recommend coming here.

Supervisor was very courteous, professional and patient to answer all my questions. I was able to…read moresee the rooms to compare sizes. There are two sides of the building- one wooden flooring and other cement flooring.

This is an ABSOLUTELY, INCREDIBLE FACILITY if you need to store your belongings for any reason…read more Dorothy, "The Boss" is so very competent, responsible and helps you feel secure in your experience moving in! Moving and packing supplies are available for purchase. The floors are remarkably clean (!!!), there is no humidity in the halls (during the Spring/Summer. Cameras throughout and the loading dock is easy to use. Truly, as a "very critical guy", I am super impressed. You won't go wrong!!

I relocated from another facility several months ago & couldn't be more pleased. Wonderful, helpful…read morestaff. Always clean & accessible. A good size number of carts are available to use, have never had to wait for one. Highly recommend

The staff here is really nice and helpful! I have had a space here for a few years now. For me it's…read morethe staff and proximity to my home that has me staying here. The prices always go up up up. That's the big draw back. But I think that's common for the storage spaces in the area. I have always found that the facility is clean and there is always a cart available to help me when I'm dropping stuff off. There is a foot entrance on Wabash, but if you go through the alley in the back-- there is a loading dock for a more substantial move/drop off. I will say, the alley entrance is often times messy but it may be more of an issue because it a public space.

Anthony Boatwright greet and treat you with the highest most respect and the building is clean and…read morefresh and Reggie his assistant is pleasant as well and I love doing business with them everything is prompt the story spaces is clean fresh of the repeat that that's a plus in my corner prices have to take that up a corporate other than that extra storage space it's the bomb that's on 12 55 South Wabash

EMMA/LC is running a scam using your address. Sending consumers cheap iphone charger instead of the…read moreitems they order.

TERRIFIC storage location. Clean, helpful staff, and safe. I was also impressed by the warmth and…read morepleasant energy from the other clients (a vital aspect of a good storage unit given the amount of time you spend there). I need to give a special shoutout to Diamond - one of the location's managers. Her kindness was essential as I worked through the complexities of moving. All the more, her knowledge of all the company's policies was essential when my situation became more complicated due to the passing of my parents and the accumulation of additional items. Over the course of my time renting a unit I felt as though this location was a second home of sorts - a dimension I was not expecting from a public storage space. Rent from the Ashland location! You won't regret it!

Barb is a rock star and keeps this place very tidy, safe, and efficient!! I go there almost…read moreeveryday and am constantly impressed with the top notch quality that they provide. Extremely convenient location, solid prices, and very good customer service.

I had units here 2 different times-once from August 2025-Oct 2025 & then from April to August 2026…read more My first time was great. My second, not so much. On Tuesday 5/5/2026, manager Barbara Burl came up to me at 7:10 am while I was at my storage unit (unit #136) and said she was going to kick me out for sleeping in my unit. I have never slept in my unit, nor have I broken any rules at Extra Space Storage. Barbara said that she was the manager, but she refused to tell me her name when I asked her her name. I found her name out later. She also lied to me and claimed she saw me on camera sleeping in my unit when I told her to go back and look at the cameras to prove I was doing nothing wrong. I went back to the office at Extra Space Storage at around 10 am the same day during office hours to complain about this. Barbara had the day off (she came in on her day off 2 hours before the office was even open to lie to me and harass me.) A man was working in the office and he said he was the manager, but I don't know his name. I filed a report with the district manager, Ana Valentin, complaining about this and also filed a report with the Chicago Police Department. I'm attaching a copy of my police report. After that date, Barbara did not threaten me, lie to me, or harass me anymore, but as of today, (8/22/26), Barbara still works there. There is an older white gentleman who has a unit right across from my former unit who, 90% of the time, was there when I arrived at my unit and was still there when I left. He would often plug his laptop computer into the wall outlet and sit down and use it, which I know is frowned upon at storage units. Yet, I never saw any employees say anything to him. I have no idea why Barbara did this to me because the first time I had a unit here, I only saw her a couple of times, but she was very pleasant to me back then. She was also very nice to me over the phone in October 2025 when I was arranging moving out of my unit. I have a feeling that Barbara did not do this on her own and that someone else put her up to it for some reason. I am reporting this because I want to make sure that Barbara doesn't do this same thing, or worse, to any other customers at Extra Space Storage. As long as customers aren't breaking any rules and are behaving respectfully, they don't deserve to be lied to, threatened, harassed, or treated like crap.

This is the best storage area. Dwayne is so professional, accommodating and easy to work with. I…read moremet the owner one and he was a huge help with a problem I had with my lock. So pleased that I decided on Canal Street. I have had storage in areas all. Up and down the north shore as well as other places in the country. Hands down, this is the best!!

This place is air-conditioned and reasonably clean. Somewhat more pricey than most, but they are…read morewilling to negotiate.

We used the professionals for our cross country move from Chicago to San Diego! We got Nicolas F…read moreand his team. They were literal professionals. They stacked our POD and packed it so well. Absolutely nothing broke during the trip! They worked so hard and were done with an hour to spare! They made the moving experience so easy! I appreciate them sooo much. You must hire these people they're so beyond fair priced and extremely reasonable

Horrible experience. I explained the critical necessity for the date and time of the move and then…read moreafter receiving confirmation they changed the time without asking me and then cancelled the reservation. Unprofessional and irresponsible. Luma who made the reservation is a liar. Zero stars would be more accurate.