Sue was great. I lost the unit key and she arranged a very reasonable rate to cut and replace it without compromising the security of the unit. And Sue was friendly!! It's a lost art these days. read more

Service was great! Rhonda was was very helpful and very courteous. The facility itself is dirty and filthy. Smells so bad, just so many bad smells. We moved our stuff out and went back to.Extra Space Storage next door. We regret going to public storage. The price was right, but the cleanliness was not. read more

I was moving some things for my grandmother and got treated great as if I been a customer a long time. The lady that helped me out was named Tracy and I told her I'd make a review soon as I had a chance. She was super knowledgeable, helped me find the unit and just overall was great at her job and communication. I made a joke and said she should own this place lol. read more

What a great experience we had at Public Storage. This was the first time renting a storage unit. My Mom moved into an apartment and we had about a house-worth of boxes to go through. We needed some extra time so we chose to store it. I was able to rent the unit online and was helped by Sue when I arrived. Very well laid-out facility, polite and helpful staff, and a clean and covid-sensitive business. We were happy after a long day of hauling. The facility is approachable and self-service, but I enjoyed the person-to-person service as an option. Thanks Sue! read more

Super easy process with PS app. Tracy made my move a breeze. She explained everything and helped me finalize paperwork. Literally In and out under 15 minutes. It's great to have an actual human being in the office so much easier. Great location - safe, secure, clean. read more

Again I was overwhelmed with the great service and level of honesty and respect to Tracy over at the hardwood heights location. . Very helpful and greatly appreciate all she has helped with. I recommend if in need of a space this location and see Tracy for help and advice. She should get a raise or bonus. Have a great day and thanks again . read more

The day I was supposed to move my stuff Into the storage locker I rented, the garage door was broken . I was unable to get into the storage facility. The office was closed, I tried calling the number on the window but only took me to a voice mail. I left a voice mail but never got a call back . I found a different number on the app for the location I was at and got and answer by the I assume site manager . She told me the they were aware of the problem and I would get a call back as soon I the gate was fixed . I never got a call back , so I was unable to move. That was a a waste of time, I had to return all my stuff to where I originally had it stored . read more

I rented a 10x15 space. Never used a storage space before. DownlOded the app before I showed up. Asked the lady at the front desk. She was very helpful. She instructed me what to do how to use the keypad, and told me where to park, how to find my unit. I had another question to ask her, and before i could even ask her about the lock, she told me everything could be found in the welcome packet once i open the unit. She was very helpful. I went here because its close to the house and they have better rates than extra extra storage facility for the size i needed. read more

Very clean facility. Staff is always helpful. Move in and move out process was a breeze. Only recommendation for them would be to have a couple more carts available. Aside from that, great place to store your items. read more

worse worse customer service ever they raise rent every yr & there's never ever anybody @ the store even though it states "we're open" & beware of sue/susan (mgr) she told me it was mandatory 2buy their lock & i must buy ins 4 my unit she demanded it demanded it shady lady beware there's only 1 person i trust n this co & unfortunately 4me she's been promoted n her position which she deserved but a big loss 2the rest of us who trusted n public storages regional management honesty shame on this co 4 price jacking plp during this most difficult time & best of luck trying 2get a return call run run fast read more

Poor information is given at this location. I recently vacated a unit and did as instructed by the lady who works at the office, and after vacating my unit 3 days into the month I was charged for an entire month, despite being told I could call customer service to have the difference credited back. The guy from customer service was very rude and insisted on talking over me for the entire conversation. I have had 6 storage units over the years, all with Public Storage and never had an issue with them until now. I would avoid this location at all costs. read more

I've had my stuff in storage here for almost a year. Really clean and safe. Convenient location and hours. Carolyn is always nice and helpful. read more

I would suggest getting insurance if you plan on putting your stuff here..or do yourself a favor and just don't. We had our TV stolen out of our unit when the employees asked us to bring our key in because the storage unit door had been "backed into." They needed to unlock the unit to have someone fix the door - and wouldn't you know it, the TV magically disappeared when they finished fixing the door! Had I known I needed to stand over the staff's shoulder while fixing the door, I would've called in sick and done so. My husband politely asked if they had seen anything on the video surveillance but of course the response was "nothing suspicious to report." Sounds a little suspicious to me, but then again I wouldn't show a customer a video of my staff stealing someone else's belongings either. I feel angry, violated, disgusted and find it all too convenient that the TV was there one moment and gone the next after the key had been requested. Do NOT put anything valuable here and get insurance on your items, because the staff doesn't give a rats ass, if they weren't the ones who stole it then they could have been the least bit helpful in finding out who did. read more

Great experience at this location! Very clean with easy access for moving storage in and out. Carolyn was extremely helpful and explained payments clearly and thoroughly. Absolutely recommend. read more

As being a costumer for 8 years,I am very disappointed and disgust with this franchise!!!Do not rent there!!!8 years ago I paid $80 for 5x10 unit,now I am paying $148 !!!!????Not for long!!!!!!!!!!!!!!!They will!!! keep raising the rental every year!!Stay away from this scam!!! read more

My wife and I are having an issue in which this franchisee is refusing to honor an agreed-upon monthly rental rate. They know that the costs of transitioning rental lockers is high, and I believe they are playing hard ball accordingly. Very poor business practice. I'd stay far away from this franchise (and Public Storage in general). I'll be sure to post an update if we're able to come to an agreement! read more

Carolyn was very helpful! We needed an extra storage unit and she helped us quickly and efficiently on a hectic moving day!

Carolyn helped me get a storage unit so we could move our over crowded basement out of the house. She was very professional and helpful.

Do not rent a storage unit here, the facility is not secure. We received a call stating that the storage unit door had been knocked off its track. We made an appointment to come to the unit when they had a locksmith available and found that half of our items had been stolen. The local police confirmed that this is a regular occurrence at this facility. read more

Carolyn the manager is wonderful! Very knowledgeable and friendly, always smiling. The storage facility is secure and well lit, always clean. I feel safe having my belongings there. read more

Carolyn harwood hts has GREAT customer service, she was a great help and answered all my questions regarding my storage unit. THANKS Carolyn!!! read more

Carolyn and Sue are excellent! There customer service is beyond exceptional! This was my first time ever renting a storage unit and they made it easy and understandable through the whole process!!! I would definitely recommend Public Storage in Hardwood Heights to anyone looking for a unit! There rates are cheap and affordable!!! I would give 10 stars if I could!!! Thanks again Carolyn and Sue for everything!! read more

I've been using this Public Storage location for a year and a half and love it. Indoor facility with easy access. Carolyn is usually at the desk and always very helpful!! read more

Carolyn is super helpful and pleasant to work with. She goes out of her way to help customers. Thank you for making my move less stressful!

I go there at least 3 times a week to drop stuff off at my unit and the lady sue that works there is always very helpful and kind, and she always haves a doley for me!!! Love this place and very nice staff! read more