Long time customer and I've had a positive experience with this storage facility. It's clean,…read morewell-maintained, and the manager is friendly and communicative. Some people have unrealistic expectations. No facility--storage or otherwise--can offer a 100% guarantee against theft. Welcome to planet earth. All one can do is try and *prevent it* and I think this place checks all the boxes. There are cameras installed throughout the complex inside and out, management is onsite, and there is controlled access which adds a lot of peace of mind. I personally feel this is a perfectly reasonable and secure place to store belongings. If there's a place out there that can promise complete protection at all times, I'd love to know where it is--because I'd like to store my things there too. Also expecting them to be in control of something such as city issues overlooks the limitations most private businesses face when relying on municipal response.

I rented from Cupertino Safe Storage for years. I had a very good experience. Annette, the Manager,…read morewas super professional, and super helpful. She really knows what she is doing and keeps the facility in tip-top shape. When Annette must be away, her twin, Jeannette fills in. At first glance , you might think that Jeannette is Annette. I did! LOL! Thank you, Annette and Jeanette, for all that you did! I will always be grateful! As long as either of you work there, I will recommend Cupertino Safe Storage !!!!!

Quit raising rent, rude regional manager who doesn't want to get involved. Nobody wants to climb a…read moreladder to get to their storage unit.

This is my first experience getting a storage and I wasn't expecting anything overwhelming and I…read morewas indecisive too but working with Sandra has made my first time renting a storage a smooth and fun experience. She truly cares about what you need and she went above and beyond to make sure I had all the information required to make the right decision in renting the storage as per my need. She comes highly recommended. Thank you Sandra!

With my adult daughter and two cats living at home, my apartment seems to have shrunk during the…read morepast year (lol) of sheltering in place. We need more space and aren't prepared to move to a bigger place, so...storage. I was disappointed that a lot of the places I called either had nothing available or were charging somewhat exorbitant prices, for places that weren't in great shape. Fortunately Sunnyvale Self Storage not only had the size unit I needed, but also their prices are reasonable and they keep their spaces clean and well maintained. They're doing a nice job of keeping Covid-19 mitigation efforts implemented, as well.

Staff amazing service amazing very helpful very clean. Please always on point. If there's a some…read morething they will deal with it. Overall I've had nothing but great experiences.

First off, I'd like to thank this place for finally allowing me and my family to reevaluate and get…read morerid of/sell/donate unused items collecting dust in storage. We now have everything we need in our small home and nothing else siphoning our money away. As far as this place, they don't even email you letting you know of price hikes "back to market rate," they send a certified letter in the physical mail. They know these are easier to miss. They don't hesistate to email constantly about paying them though. The location is convinent and quiet with nice tree coverage which is nice to drive up to. Honestly, we are just done with paying to store things we may never use again especially given these tricky price schemes. Save your money and sell/donate your things if you can. Clutter free living has been such a weight off. You can do it too! Good luck.

We happened to come across Extra Space Storage while trying to find a storage unit somewhere…read morebetween Mountain View and San Jose. Luckily, this location had exactly what we needed - a climate controlled 10x20. Anthony invited us to stop by and take a look at the unit and facility. We were amazed at how clean the building, grounds, as well as the unit was. As first time storage unit renters, Anthony took time to explain our options and how access/security works. On move day, Anthony was super helpful with 'locking down' one of the elevators in the building so that our move crew could go up and down without needing to press the access code in each time. Luckily there were no other large moves happening at the same time so that this could be done. This saved a lot of time for us, and we truly appreciated it! Anthony and the other employees at this location have been extremely friendly, communicative, and easy to work with. We also felt that the pricing was very fair for the time of year we rented (end of March) for a climate controlled unit. We highly recommend this location if looking for a unit in the Santa Clara area.

There is no elevator for upstairs lockers, and the stairs are steep. Their prices are much higher…read morethan they were before this corporation took over Starlite Storage, and the prices keep increasing. My storage lockers were broken into three times, and their remedy was to increase the price of the monthly rental to include insurance, not giving you the option to choose insurance, and not compensating you for the loss of your possessions. Insult on injury. There is no staff onsite and there is no bathroom as there used to be when it was owned by Starlite Storage. The staff works remotely from Pacifica, in this area. It is also very difficult for me to place the replacement padlocks they gave me into the doors of the lockers.

If I could give this place zero stars I would. The people that previously owned the place were…read moreincredible. I was with them for over 10 years and never once a problem. These people come in and not even a month goes by and they automatically tack on 10 for renters insurance. Then not 2 months goes by and I see that my credit card was charged almost 40 dollars more a month. You need to understand my unit is SUPER small. Like the size of a big Porto potty just to give you an idea of the size since i don't have measurements. When I first moved into the unit over 10 years ago, it was $70 and they never even raised my rent until like five years later. When they did, it was always like 5 dollars. When they finally left my rent was $85. So overall my rent went up $15 in over 10 years. These people come in and within two months my rent was almost 40 dollars higher. They did this in less than 2 months. The worst part folks? They didn't even have the audacity to notify me. They have my email address, my phone number, and my address and instead of just telling me like a decent human being would they just charged my card. When confronted about this. They said they sent an email but it didn't go through. So I asked them, You knowingly sent an email to the wrong address and you saw that it didn't go through and you still thought this was the best way to conduct business after this client has been with this facility for over 10 years? Unbelievable. I will not do business with people that treat their customers this way. I told them I will be taking my stuff out immediately and they told me I can sign the documents the following day at the facility which would've been a Tuesday. Nobody was there on Monday. They told me I have to give them 15 days notice before I evacuate. So now I have to sign these documents tomorrow or the fifteen days notice bleeds into September forcing me to pay more. The lady I spoke with, Victoria, tells me that someone will definitely be there on Tuesday to help me with the paperwork. After finding a sitter for my two-year-old and going down to the facility, nobody is there. These people are beyond inconsiderate. When taking my stuff out of the unit, I notice there is water all over my antique dresser and all over the floor. It's amazing how my stuff was in this unit for over 10 years and I never had a problem. These people come in for less than two months and all this..... Yelp, you need to make it so that businesses can get either zero stars and maybe even a few negatives. This place would get a negative star for sure. People, BEWARE !!! Do not do business with these people. I must mention that this is the facility in Pacifica. These are the type of people that will raise your rent to the highest possibility at EVERY opportunity they can. Be aware.

This place is recently under new management ... and they suck…read more I had rented from them for about 15 years prior to the owner change, but the new corporation? Yuk! El Camino Storage down by the airport is about half the cost ... and a 1/4 of the headache. I'm gone.

I used this storage center once when I needed to store a bunch of stuff in prep for a huge garage…read moresale I was going to have. I had a hard time finding the place as it sits back away from the main street and its difficult to see the address. I actually needed to go home and get my GPS so I could find this place. Next it was very hard to actually find office staff in the office during the posted hours of operation. When I did finally find someone in the office the guy seemed like I was inconveniencing him by asking him to show me a few units. We hopped in a rickety old golf cart and we drove over to the storage unit I was going to rent so I could take a look. We simply could have walked but I think the guy was lazy, but whatever. Upon returning back to the office the guy hit a crack/bump in the driveway by the office and almost dumped the darn golf cart over. We got out of the golf cart and it continued rolling for about 5 feet beyond where we got out. I rented the storage unit for a few weeks and turned in my keys before the month's rental was up. Keypad & pass code required to enter premises. Storage access hours 7:00 am - 7:00 pm (terrible hours: as it doesn't allow much time to access the storage units for working people) If I ever rent a storage unit from this place again it will only because I want to save money and am wiling to put up with their wack storage access hours. The storage unit was fine and met my needs, so no problem with the storage units from what I could see. Just terrible service, oh yeah and the office area is small cramped and funky inside.

This is ridiculous -- paying $765 for my storage rent when new customers are paying much less than…read moreI am. They won't let me apply for those new prices. Maybe I'm the fool, but I rent a room and that's why I keep my things in storage. What they're charging me is already ridiculous. They also won't let me pay by check because I pay after the 12th. I do pay my rent, but this is too much. It's abusive. I've been a customer there for many years, and it gets more and more stupid what they charge those of us who keep our belongings there.

Space of units is exactly what would be expected. The elevators look a bit sketchy but it all…read moreworked out! Most impactful was the customer service with Julia at the front desk. She was super helpful with our first time at the storage unit. She told us exactly where to go and gave us tips. Made our experience very smooth! Thank you for answering all of our questions! Highly recommend this storage facility!

Today we were in the office of Peninsula Storage Center and it was great experience!…read moreStaff were very friendly, helping and with individual approach to the every customer. They show us unit, told all the information clearly. Storage looks clean, safety and has great work time, it's really important. Thank you, Javier and all staff of peninsula storage!

We heard about this place from a friend, when had to move out of our house on short notice. We…read morearrived right when they were about to close. Edgar and Javier were great and helped us out even despite that. Really appreciate the extra care and service from both of them.