This is literally the worst public storage ever! There's never people answering calls literally never someone that can help.!

this place is the worse I'm paying for climate control unit and all my stuff is full of rat pee and droppings nobody ever answers the phone to even help read more

Had I known this was considered a "troubled property" I never would have stored here. That's why the hours are 9:30-6 due to it being problematic. there is usually never anyone in the office and today. I finally get a hold of someone and he was extremely unprofessional. I got to my unit to find RAT (not mouse) droppings all over my belonging and a heavy smell of urine. The property manager suggested cleaning my unit with bleach. This will be the last month I store there. I am already looking for a new property if you have an option go somewhere else. read more

I've been a member here for several years. This place is always filthy dirty new management for ownership took over raise the prices prices seem to keep on going up and today is another day that I can't get into my storage unit... yes, I'm very upset!!! I will not recommend this place to anyone I don't know if anyone else has this problem with their storage places but if you have a good story let me know because as soon as I can get out, I'm out of here.... People are never here to help either... Always says they're open... what a joke!!! Oh let me not forget they cut down their hours as well... so not only can you get into the building you can't get in on regular hours like people don't have a job... read more

Public Storage - Self Storage Near Me - Houston, Texas

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Wow not a great experience. I return a truck with the correct amount of gas and the charge me for six gallon I also took a pick of the gas gage when I return it read more

Tariye helped me transfer storage. Really help for would recommend him. He was happy to assist me in what i needed with a big happy face. If you guys catch him at the front desk it be lucky for you!!! read more

On Wednesday March 15, 2023 I had the best customer service at this public storage, located at 7901 South Highway 6, Houston, TX 77083. The customer service that attended to me was Carolyn Griffin. Carolyn Griffin was very professional. Carolyn Griffin had great active listening skills Carolyn Griffin had a positive attitude. Carolyn Griffin was able to communicate clearly with me Carolyn Griffin Treated me with Respect read more

Continuously one of the worst storage experiences I've EVER encountered. There is NEVER anyone here to assist you and they NEVER answer the phone. I booked a storage at one price just to be charged a different rate. Then a few months later my rate increased. That's when I learned that my rate will continue to increase every 6 months. I posted a Google review and well over a month or 2 later I finally get a manager to contact me and guess what they did???? Nothing. I am still having issues and nothing will be done about it. Maintenance doesn't service the buildings. The AC has been out in the building for months even though I am paying for a climate controlled unit. I have had to throw things away due to the excessive heat. The worst experience but unfortunately, I am stuck. Don't start your journey here on the wrong foot. Find a place with better communication that will allow you to have 24/HR access to the belongings your pay for. read more

Great price for an indoor unit. The manager on duty was very helpful when I checked in for the first time.

Brianna was very helpful and great personality. Informative and pleasant. Great rates for a great price. Clean and secure. read more

I had a good experience during my time there. Ms. Gladys over at this location was kind and responsive and always willing to help resolve your issues or offer some insights. I however wish they had longer hours during the week, but overall it was a good experience. I am over pleased as Ms. Gladys treat her location like her own with care and attention. read more

This Public storage is sooo clean! Most of all the Excellent staff by the name of Diana!!! Diana has helped me from the 1st phone call and every time I had to pay my bill. Even though she has a mask on, I can see her smiling! I had to make sure Diana got the great credit where it is due! The only thing I don't care for from PS is the prices. I looked around and found a few more closer to me and bigger units for less. it's kind of like gas gouging with PS! lol read more

Worst customer service ever. Don't expect any leniency from this place they will cut you locks after a couple days of being late and will go to auction status. Even after you pay your fees and storage they force you to pay for a new lock and it has to be theirs. If you don't buy their lock they will deny you access to your property. The problem with these places is they are too big to fail. It's better to go somewhere and pay a few dollars more for people that will work with you and not try to poach your possessions. read more

I went to Public storage to get a unit for my belongings. Sophia was so helpful and helped us make a reservation at a nearby location when she didn't have availability. She explained the process so well and made me feel at ease about storing my things. I would recommend this location! read more

As good as it gets with Sophia. Sophia helped from the very first call from WA State. She answered all my questions about renting sign unseen and helped during the renting process as well flew in and out in 1 day to rent the unit, move the property and get back on the plane. YAY Sophia and Public Storage for hiring such good people. 7901 Highway 6 Houston Texas is the place to go! read more

This is our first time using a storage facility and Erin made it a very easy process for us. She explained all the details very thoroughly and made recommendations based on what we needed to store. I liked that she didn't try to sell us a lot of products, either. The entire process was easy, clear, and relatively quick. Thank you for you the great service, Erin! read more

First time renting a storage, Erin was very friendly and professional. She was extremely helpful and informative. Highly recommended

Erin was very professional she is Awesome. We need more people in the world like her. she met all our storage needs. she was very helpful.