I came here to meet somebody from Facebook to buy from their storage unit and I have to say the place is very secure and fenced so you can't just get in. Everything was very well well-maintained and clean. read more

Public Storage - Self Storage Near Me - Kissimmee, Florida

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John was very helpful and friendly in making sure the reservation was all set! Explained it very clearly :)

I have had a large unit with this Public Storage location since 2016. I started paying about $70.00 in July, 2016; but every year, their rate has gone up by a lot more than the inflation. In Feb 2024, they sent me a letter with the new rate for the year: $411.00. That's a 600% increase in eight years! Outrageous! So, I decided to check online and I found out that this same Public Storage location was offering units the same size as mine, for JUST $84.00 per month. That's almost as much as I started paying, eight years ago! Granted, the price had a 50% off, for online booking. But even without applying the 50% discount, the rate would have been $168.00, which would represent almost 300% less than the $411.00 that they were charging me, after being a customer for eight years! Moreover, I went to the office and asked to see the units they had available that were the same size as mine, and with the same conditions (indoor, AC). They had one unit just two doors down the aisle where mine was located!!! Without even thinking about it, I took it, and then we proceeded to move all our stuff from the old unit, to the new one. It took us two days to move everything, but as soon as we were done, I cancelled the old unit contract. Now we are saving $325.00 every month! One caveat, the 50% only applies to new customers; so my spouse signed the contract for the new unit, and we were good to go. I'm a reasonable person, and I understand that property taxes increase every year; but GOING FROM $70.00 to 411.00 IN SIX YEARS, IT'S SIMPLY A ROBBERY! Specially when they were offering the same unit at $84.00 to new customers, or $172.00 to existing customers! My guess is that they know people don't want to go through the hazard of moving their belongings, so they feel that, once people move in, they are "CAPTIVE CUSTOMERS", and they take advantage of that vulnerable situation, taking as much money as they can from them, while they have their stuff stacked in their property. There's no other explanation for offering the same unit to a new costumer, at a 600% lower price. And let me tell you, I DOUBT THAT THEY LOOSE MONEY AT THE $84.00 RATE!!!! So, why charging 600% more for the same space size, under the same conditions? BECAUSE THEY CAN. Because THEY KNOW PEOPLE IS NOT GOING TO MOVE OUT, ONCE THEY STORE THEIR BELONGINGS WITH THEM. So this fact informs their BUSINESS PRACTICE: "MILK THE COW" AS MUCH AS THEY CAN. Now, with all this being said, you'd be probably wondering why I rated them 2 stars, and not just 1. Here's the reason: The place is clean, conveniently located, and secure. So, if you need it for less than a year (they adjust their rates yearly), it should work fine for you. Just don't plan to stay much longer, because you're going to see a huge increase in your monthly payment, after the first year. And that only goes higher, and higher and higher, the longer you stay. read more

The Spanish lady at the front desk was extremely helpful. I believe her name was Lydia? But I honestly do not remember. She was friendly and very easy to talk to. Thanks to her I decided to book my storage unit at this location. read more

I literally booked a 10X10 last night and signed everything online. I received a code to the gate and my unit number. Love how easy it was. Just wasn't sure where my storage unit would be as there some hidden in the back. Aside from that- pretty smooth transition read more

Lidia took her time and walked me to my storage unit.She was very kind and explained how to access my storage unit, went out of her way for me.She offered options in case I was not satisfied with the storage unit that I had gotten. read more

Every time I go in there I feel welcome Lidia always calls me by name and doesn't make me feel like I'm bothering her with my questions...I would say 5 !!!! read more

Tommy was very helpful and helped me every single way of making the right the decision on the right storage room and what I might need to protect my things super helpful. read more

Lidia is a charm. She took care of us fast and quickly and she kept us laughing the whole time. I wish I could get this attention everywhere. read more

I reserved my unit online!!! When I got to the store on moving date, the staff was super helpful. They were so helpful they were even able to find me a unit of same size , at a cheaper rate. Thank you Roseliss and Karen for a very pleasant experience. !!!! read more

Lidia was amazing. She was very helpful and knowledgeable about the entire process. I searched other storage units and nobody was as friendly and helpful as Lidia. read more

I made a reservations with Lidia and she is an amazing wonderful person to deal with, she took care of our needs and made our visit very pleasant I will reommend this place to anyone looking for storage great prices and great customer service. read more

Lidia was a wonderful person to deal with and she made me feel as if I was dealing with a family member

I've never had such an easy-going process from moving before. Jorge helped me from the VERY first day I walked in, made everything SUPER crystal-clear to me, was SO informative & helpful!! Not only that, he went out of his own way MULTIPLE times to get me into the BEST unit possible for my situation that I'm in. We all know moving is stressful and it can definitely become expensive throughout the whole process. He relieved soo much stress for my family and I!! I can't thank him enough, truly! Also I met Tim the second day after I actually got in to my unit, and he was JUST as helpful & informative as Jorge! They really seem to work well together & complimented each other & the company so nicely! #teamworkmakesthedreamwork haha I've had a really pleasant experience @ this specific location from the start!! I recommend going in even if you have just questions, go for it! They are very helpful. read more

I reserved my unit online, but was so pleased with the outstanding customer service and welcoming environment at this property. The property and unit was extremely clean and Lidia was outstanding. She was very helpful, friendly and made sure I had everything I needed for my move in. read more

The customer service at this location is more than satisfying. Lidia, the property manager, makes you feel at home and that your stuff are in good hands. This location is in great hands :) read more