1. Public Storage

    1. Public Storage

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    Livermore, CA

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    Public Storage

    4.1 (42 reviews)
    Closed 6:00 am - 9:00 pm

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    Box left after all content was stolen
    Larisa B.

    Do not store anything in Public storage! Unfortunately I had to move out of big house into small apartment recently. Consequently I had to put most of my stuff into storage. I ended up renting two storages from Public storage. I got phone call and text message from manager of Public storage today that one one the units I rented, got broken in. Lock was cut off, left next to the storage unit. Besides my storage unit, few others were breaking in. My financial damages around $10,000.00 , on top of that I have emotional damage because many pictures which were in nice frames stolen, two computers with a lot of videos of my children and pictures on their hard drives stolen. The criminals who broken into my storage unit also stole two boxes of important documents and box of books? Are they intelligent, they want to read stolen books??? Does not make sense. Also what does not make sense, why Public storage which charges renters significant amount of money, does not provide proper security surveillance?? Why video surveillance only very limited space by entrance gate, and no surveillance at all inside of hall ways to see who Entering storage units???? Which would prevent crimes??? I hope my insurance company's lawyers can bring negligence law suit against Public storage. Emotional damages can not be recovered as stolen videos of my children since they were born. Learn from my bitter lesson, do not rent any storage units from Public storage. I I added pictures of cut lock next to my storage, which I bought from Low's and according to locks add it has to be very secure which obviously not. I bought round security locks from Lows before, they did not fit Public storage security storage holes. Again question why???? My storage unit was full to the point, I could not put anything else there. From pictures you can see it's half empty, on top of that left boxes are empty or half empty, all valuables were stolen.

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    10 years ago

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    9 years ago

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    Review Highlights - Public Storage

    The service and great attitude I received from Dolly when I moved in made me feel very comfortable.

    Mentioned in 12 reviews

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    First Street Mini Storage

    First Street Mini Storage

    (7 reviews)

    I give this place a 5-star rating. They've always been Fair with me. And I want to give a special…read moreshout-out to the current manager Lashae.. Excellent attitude! Goes above and beyond. She has actually taken the time to PERSONALLY call me before I was late with the payment. In my experience most do not take the time to put a personal touch on there their customer service. I've been a customer at this location over 10 yrs. Highly recommended 1st street mini Storage.

    Pros: cheap. Cons:…read moreyou get what you pay for. Confessions: I'm not paying the bill personally, but by virtue of being associated with a local group that stores stuff here [in a crazy small 4x4 space, anyway], I find myself there more than I'd care to share. That said... note the gate hours of 7am-7pm; I realize a lot of places have 'em, so can't ding them for it, just a drag... after commuting to the office and back, odds of hitting a 7pm is slim on weekdays. But merely noted to note it. Back to the story... __________ Trip 1. On our first trip there, we got a prize of an extra lock. (We're in a "sub" unit, so one master for the outer space, the other for the individual inner door). Went to leave, and the key wouldn't come out of the lock. Really, like... really? I ate my Wheaties today, and couldn't get the dang thing out. Hit it with WD-40 and liquid wrench (since I'm a boy who has this stuff sitting around the car); no luck, but the key did turn better. Being the concerned tenant, we went to the office. No one home. Called the posted number, went to voicemail. Called the emergency number -- though I wouldn't consider an unlocked outer door an emergency by any stretch -- and also voicemail. Left messages. No callback. Slept well knowing we did what we could to notify someone. __________ Trip 2. Went by the office the next day to speak to someone in the office. No one home, just a troubling "We'll be back at..." sign in the window. Um, okay -- but rest assured, our day isn't going to be rescheduled around the office staff's errands. __________ Trip 3. This after the office woman called the account contact with all sorts of claims of lock theft and such rubbish, but did call back to apologize (apparently she realized she was being a bit harsh). Make a 2pm appointment to come by with the lock (note appointment is during business hours... she had grocery shopping to do). Stopped into the office, she looked at the lock and said it wasn't their key -- which are round -- and if we had to have keys made, we should have used the local locksmith (Security Locksmith, nice folks by the by). Apparently the stamped lettering in the key "Sec... Locksmith" wasn't a clue for the non-FBI types to identify. We left with the lock, still stuck with a key in it, as we were told it was our problem to deal with, since our choice of keys ruined the lock. __________ Trip to Security Locksmith. Nice guys (as noted), yup, that's our key, and they removed it. Oh, and the problem? One of the pins went out in the lock, so factory key or their professionally duplicated key would have gotten stuck equally well. The lock has since been returned to the office -- once we found a moment it was convenient for them to be in the office -- to deal with their defective lock. __________ Would I go there to store stuff? Nope. Any marginal cost savings are negated by the hassle if/when things go sideways. __________ Customer service review. See "Cons", "Trip 1," "Trip 2," and "Trip 3"

    Public Storage - selfstorage - Updated September 2026

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