Did everything online. Moved my stuff in the same day. I love the feature of accessing the gates…read morevia the app. No issues.

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient. A Great Deal: $1 first month's rent* No credit card required for reservations; no obligation Rent month-to-month Clean and trusted: Convenient Access to your units Well-lit, fenced properties Computer controlled gated access You keep the only key to your unit Extra perks: Climate controlled units available Managers live on site at many addresses Packing Materials and locks available for your convenience Personal, business or vehicle storage Pay and manage your account online or on your smart phone Call now or visit our website to find a location, check rates, reserve! * Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

ZERO --- lock on door is not mine. Keep on billing me and stating it is my lock. I do not have a…read morekey to that lock. I have confirmation of Move-Out Date November 17, 2025 and I have nothing in there. They keep billing me. Tried customer service and nothing. 3 different numbers call my phone and leave message and then phone tag. Horrible value and not worth my time. Worst choice I ever made! Call Silvercreek Road to talk to someone, transfer to another location. I call them back and leave a message and no return. They keep billing me.

I would only use these folks if you need storage for a very short time. Their business model is to…read morelure you in with a low rate and then every 3 to 6 months raise your rates extravagantly. They don't want long-term renters. They offer super low rates at first, but continuously raise your rates till your double what you paid initially. They're hoping that you'll just keep paying the higher rates rather than the inconvenience of moving out

ROBBERY Update:…read more After my trailer was broken into approx 2 weeks ago at VALLEY STORAGE in Medina, Ohio, I finally had some time to make my way to VALLEY STORAGE to move my trailer to a different company for storage. So, as I pull up to the MAIN ENTRANCE to VALLEY STORAGE on Sat (today) to take my business & trailer elsewhere, what do u think I find ??? THE MAIN GATE FOR ENTRY & EXIT IS WIDE OPEN AND STUCK IN THE OPEN POSITION !!!! 2 WEEKS AFTER THE ROBBERY THAT AFFECTED CLOSE TO 10 CLIENTS and losing probably close to 100,000+ dollars in merchandise, equipment, etc. the main is gate for entry and exit is STUCK WIDE OPEN !!! This is how much they care about their clients !!! It's bad enough that I lost close to 10,000 dollars in stolen equipment and damage to my business trailer but there were also about 9 other clients that were affected as well. This included a trailer stolen right off the lot and hasn't been seen since !!! I couldn't believe it !!! These are the measures VALLEY STORAGE takes to insure your property & valuables ??? I immediately call their office and receive an answering machine in which I left a message and then proceed to call the Medina Police Department. HEY, VALLEY STORAGE ---- that's called being PROACTIVE !!! WHAT ABOUT INSTALLING A NEW GATE ??? The current gate is old and always malfunctions !!! WHAT A JOKE !!! Medina Police showed up and we had a nice discussion. After about 10 minutes I left and Medina Police drove through to check the place out. Again, VALLEY STORAGE FAILS !!! I'm doing my part and communicating to all about how this place operates. I'm reporting facts, you decide if you want to store at this place. SHAME ON YOU AGAIN, VALLEY STORAGE !!!!!

Go someplace else. Anywhere else I rented the unit , they raise the price with only two week…read morenotice force me to get insurance then on my last day they threatened to charge me because there was still one item left. I was waiting on someone to pick it up at noon They went into my unit without my permission. Avoid this place

They illegally used a credit card that they had on file!! They stole off of my credit card twice…read more Both times were reported to the police! They are thieves, and there is much more to the story.

This company just hires movers off Craigslist they don't own any trucks equipment anything if you…read morecall these guys they grab random people with no moving experience to do your job so that they can get a cut of the pay Its smart but people come on just post you need help on Craigslist yourself cause they under pay there movers so you end up getting movers that are desperate for there next hit of crack companies lIke this should not be able exist stop supporting them make them actually have to have real movers with experience

Excellent service and price, very secure location... clean units like new! Would recommend to…read moreanyone looking for a place for their precious items!

Great facility and people. They worked with my changing schedule. Recommended to all.read more

Great place to rent from. Very accommodating & accessible…read morewith reasonable prices. Highly recommend for any of your storage needs Kelley was very easy to work with .

bad business tried draft people card without asking and turn on auto pay without asking and not…read morematch what lease say and had me move out over fixing car I rather fix cars there instead side of road and took pic of my stuff at first time moved in so don't go rent there no good business and nosy landlord thanks

Wonderful customer service! Everything that I have seen about this facility is very clean, safe…read moreand organized.

Outstanding Customer service. We needed a place after hours on the weekend Called R&B and they came…read morein and took care of everything