Great location and an easy-to-use pinpad entry/exit make this storage facility extremely…read moreconvenient. The units are clean and the facility is well maintained and secure, you can store nice things there without worry. The staff is super friendly (and they answer the phone immediately during business hours), and there are no hidden costs -- they make storage effortless!

Excellent storage company. Well maintained facility, temperature controlled, and given the cameras,…read moreI felt safe going alone to my unit and felt confident leaving my belongings there. But the real stand out here is the customer service. Larry was an absolute dream to work with and could teach a master class on customer satisfaction. I will definitely use them again for my storage needs!

One of the best experiences I've had at a storage unit!…read more I came here because I needed to move some items from one storage unit to another and it was one of the easiest experiences ever! I came in and was greeted by the staff. Since I had some information from another person, I was a little lost, but the awesome staff here managed to figure everything out and made it all work. I was paired up with one of their 5 Star service members, Caitlin Atwood, 5 STARS TO Caitlin!

Beside the front desk that doing great job, nicely and honestly, this location not only a rip off,…read moreyou are a hostage very quickly you will find very fast , how dishonest they are by charging you crazy late fees, and very fast you will pay over $4 a square You rather rent fancy office with view to store your staff than rent here, and another bad one You can get in only between 9-6 And sundays 9-5 so why you need a storage if you work late Or have a job, Insane

John at Agoura Public Storage greeted me and my sister when we went to sign up for a unit, and we…read morewere amazed at how clean, well-kept, air conditioned and secure the place was. And John is the most gracious and engaging manager you could ever hope for. Check this place out if you want a safe, clean and totally secure place to keep your things- you won't find a better spot!

Great experience signing up today at Public Storage Westlake Village. The facility is extremely…read moreclean and the template control is a nice touch. Mark got us set up quickly and showed us around the grounds. I also liked that this particular location was pretty lowkey and less visible from the freeway compared to other local alternatives. Would definitely recommend this location to anyone looking for storage in the area. Thanks Mark!

I never thought that I would have such a delightful experience at this Public Storage off of…read moreTownsgate in Westlake Village. Staff was super helpful and when you call for assistance you get the help you need.

FLOODING GETTING WORSE IN AISLE10 Yesterday Jacob from the…read morerental office on the property called me to tell me the flooding from the roof leak was worse than before the supposed repairs - he said he had been up on a ladder and saw the water going into my unit. I was freaking out and drove out to Westlake in heavy traffic from the valley right away. I called the "corporate" number I had been give the week prior and spoke with a guy I couldn't understand very well, again, who put me on hold for almost 20 minutes after I demanded to speak to a supervisor. A woman got on and told me she was some sort of situation/escalation specialist, but that only meant she said sorry a few times and agreed to ask some guy named Mr. Buckley (?) for a refund for the month of July, which I requested. She told me 'he might reach out today, but it's more likely he'll call tomorrow". I asked for his phone number because at this point, I don't believe anything these people tell me. Today, July 15th, having not heard a peep from Mr.Buckley all morning, I sent a long text message, complete with photos and videos. It was just before noon. I drove out to the unit shortly after contacting Mr. Buckley and to my horror saw that the water is still coming down from the ceiling steadily. I am exhausted. The temperature outside (according to my car/thermostat) was at 105 out there. It's humid inside the facility, even with the AC on, and there are more buckets/ trash can filling with water on the ground and on top of the units. I sent Mr. Buckley videos from today's visit. Still no call. I'm not sure if this guy exists. I feel like I've been lied to - again. No updates from the useless district manager, Timothy or the property manager, Aaron. Jacob has been the only person to reach out to me. Ive read similar reviews here on Yelp, regarding the horrible disconnect/disregard by upper management and "district" management - about the lies regarding credits and refunds. It's all true. No one cares, no preventive measures, no regard for the time, the energy, the constant driving back and forth in the current biblical weather. I have a migraine every day from the stress and don't know what to do anymore.

Very clean and well maintained self storage! We have stopped here to use their dump station at…read moreleast three times. ($20 cash) Chuck is very friendly and it's easy access with our 5th wheel.

The only reason I chose SoCal storage was because the move in included a free moving truck usage. I…read moreset up a date and time for pickup of the truck and paid for the unit. I was called a couple days before I was supposed to get the truck and was told that the corporate office lost the registration (not my fault and also unacceptable). I was notified that I would be the first to use the truck when it became available. I waited and waited and checked in month or 2 later and was told it wasn't ready for use. Eventually, I was called and notified it was ready but 2-3 weeks out. So much for being the first. When I asked Andy (he's not the problem) what they would do about this he said there's nothing that can be done because this is a "bonus" for renting there. I said it's not my fault this happened and that I would not have chosen them had it not included a truck. I canceled my unit which I had paid 2-3 months for all while being empty. At least a month free or something would have made the situation better but nothing. I'll never store here again and will tell anyone I know not to. They need some business management and customer service classes. Also, this is borderline false advertisement. They advertised something that was available not a "bonus". Joke.

I've never used this facility for its purpose of a storage unit, but this place provides the…read moreperfect boxes. Why are the boxes perfect? The boxes are the excellent size to package you LP record collection. Anytime I've needed to make a move this is the location I go to buy these minty boxes. You buy 10 or more and you receive a 15% discount! The customer service has always been stellar. They even threw in a free tape gun on this recent visit. C'mon. 5.0 - Boxes

I usually don't write reviews, but Extra Space Storage is out of line. I got a letter last night…read morefrom them saying they are raising my rent for my storage unit. Which I understand it happens. But the are raising my rent by $100. I've only been there for 3 months. They say it's because of inflation. This is a insane amount of increase. It's 1/3 of my rent already. I looked on my app and I don't see my lease agreement. I think it's TOTALLY unfair. I understand increase but 1/3 of my rent after 3 months is insane! Bad Business

Friendly cooperative and helpful Excellent place to get…read moresecure storage for your items.

Easy, clean, simple. Happy I found the space and I like that it's easy to use. There's a Mexican…read morerestaurant across the street that's also great, so when I pick up my trailer I often have lunch, which must make it even better.