Property and grounds are kept extremely clean. Convenient location. Jossef is a real pleasure to deal with. She is very knowledgeable in answering all of my questions and always really helpful. On one visit, we accidentally left a box outside of the unit and she immediately called to inform us. Nice to know that someone is keeping a "good eye" on the property. Dealing with someone nice makes all of the difference! read more

Public Storage - Self Storage Near Me - North Hollywood, California

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If I could give 0 stars, I would. Public Storage is the definition of corporate apathy. I've spent two weeks calling, following up, and leaving messages about damage in my unit, damage that was covered under the insurance I paid them for, and guess how many times they contacted me back? Zero. Not once did a single human being pick up the phone. No callbacks. No follow-through. The call went straight to voicemail, which of course no one ever bothered to return. It's like this place is staffed by ghosts until it's time to take your money. This was an insurance-covered pest damage issue, and I followed every step I was supposed to. But what's the point of having coverage if the company refuses to answer the phone, respond, or acknowledge you exist. Here's the part that really seals it: someone on their maintenance team admitted to me that they have an ongoing rat problem. So they know about it. They're aware it's happening. They know it's damaging people's property. And they still can't be bothered to answer a single call or help the customers who are dealing with the fallout. You pay premium rates for a unit, you pay extra every month for insurance, and in return you get a facility with a known rat problem, zero accountability, and phones no one bothers to answer. For what they charge, the bare minimum should be customer service and a pest-free space. Save yourself the headache and the hole in your wallet. Avoid this location entirely. Avoid Public Storage. They won't protect your belongings, won't honor the insurance you pay for, and sure as hell won't don't care about the rat problem they already know they have. I wouldn't trust them with a shoebox. I've attached some pictures and a video for your viewing convenience. read more

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Jossef and Michelle are literally the most helpful managers!!! Love this location and how much they care about their customers !!!!! Thank you!!! read more

I thought this would be a handy storage option, as I live nearby, but I'm extremely angry. The Raymer Street building was broken into early Monday June 9, 2025, but I was not informed until 4pm that day. I then learned the building HAS NO ALARM SYSTEM. There's no protection when the building is unoccupied. The thieves didn't cut through my locks, they simply pried the whole unit off the door with a crowbar. The screws that attach the lock to the door are tiny and broke right off. I asked if these locks would be upgraded with stronger bolts, and was told no. The staff was extremely unhelpful and were uninterested in taking any kind of responsibility. I was astounded to find out that there's no alarm system, unlike my prior building. I wasted hours trying to get a police report going, and was told different things by different cops. It's not clear to me how the robbers got in in the first place through the gates and doors. Do they have the door codes? I spent hundreds of dollars moving my stuff from my prior space-which is well alarmed and problem free. I wish I'd stayed there. (AA Self Storage, Lankershim blvd) Very disappointed. read more

Public Storage - My robbed room - Self Storage Near Me - North Hollywood, California

This is a great location with relatively affordable rates, especially for LA. It's very clean, safe, plenty of parking, carts, and really great temperature-controlled storage spaces. The customer service here is what really makes this place stand out. Specifically, Heidy at this location is amazing. She went above and beyond to help me multiple times during my last move in. She is knowledgeable, friendly, and efficient. I was so impressed with her that I will likely always use this location for storage. Highly recommend both Heidy and this location! read more

Public Storage - Storage space - Self Storage Near Me - North Hollywood, California

First time storage user here. I recently moved from my condo and had to get storage. Anyways I researched on google and this $1 came up. It wasn't a $1 for the first month though but it definitely affordable with taxes, fees and insurance. We got a very good size storage room with AC and on the first floor. It took me maybe 10 minutes to get it online and when I went in person it was a breeze. read more

Public Storage - Storage - Self Storage Near Me - North Hollywood, California

Despite moving out of my unit on the 12th of the month, and not realizing I did not go through their proper channels of closing the account, I was charged an additional full month. After speaking to (Denise) who rudely and excessively cut me off from exposing my situation, she frankly said there was nothing she could do, as "this is company policy." Be aware that this corporation gouges their customer's with excessive fees and payments if you don't "read the fine print." There are other companies for storage and I advise you go to them first. read more

Holley was the most helpful rep on the phone she was professional knowledgeable patient and overall so pleasant to speak to. Thank you for your support and assistance. Oh also the website is the easiest site to use. Perfect for on the go people. read more

Great storage units. Elevator near my storage unit wasn't working on move in day so it was a pain but Sunday is super busy and it was our only day to move. Very hot day and we were glad for the AC facility. You can get a flatbed, only one per unit. Great public storage. read more

Public Storage - Filling up my new storage! Great Size! 10x10. - Self Storage Near Me - North Hollywood, California

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extremely overpriced. they've raised my unit rent 3 times in 1 year since I've had my stuff in storage. would recommend looking for other storage facilities before being forced to use this one read more

Please do yourself a favor and stay away from this location. If you notice many of the 5 star reviews are in the beginning when first getting their unit. Yes they give you $1 for the first month but after that it is all downhill. Customer service is rude, the rent continuously increases every 3 months, the call center agents give misinformation. If you pay late they use your money first toward the late fee not your insurance without telling you. So , your account will still show as past due. Really I would stay away from public storage all together. Honestly find a local or different company. read more

Such a clean storage facility! So easy most everything is contactless but when you do need to get help or assistance, everyone is great. David was awesome :) will use Public Storage again! read more

This storage unit is much cheaper than my other one. For being almost the same size I'm paying 200$ less for this unit. Since I moved again, I don't know why storage units don't allow you to switch locations instead of having to pay for a new one and then move my stuff all over again by myself. I would think as long as you stay with the same company they would allow you to relocate free of charge . Instead of going through all the time and money. That I don't have to waste... That's my only complaint. Other wise everything else is great. read more

By far the best storage ever been too very clean nd up to date with technology. Love the fact can control the doors with ur phone

Unless you like being ripped off, DO NOT rent from this location or Public Storage in GENERAL!!!!! They are scamming people and refuse to take accountability for their mistakes and misinformation. I reserved a unit online on 2/23/22. I came to the property on the date I specified on my reservation, 2/25/22, at around 3pm to finalize my rental and pay and their office was closed. To ensure I didn't lose my reservation, I submitted my payment through their online rental service. I paid $98 total, $51 for the unit, $26 for admin fee and $20 for the lock. The very next day, 2/26/22, around 8:45am I came to move my stuff into the unit, when I discovered my storage unit was a 5x5 "locker", which mean it's above their normal unit and you have to use an industrial sized ladder to move stuff in. The Public Storage website has ZERO information on what a "locker" unit is, so there was no way of knowing this is what I signed up for. I was moving a day bed into the unit, so OBVIOUSLY this would not suffice. I did not move into the unit, I didn't even walk up the ladder to touch it!!!! I did not use that unit whatsoever. I waited until 9:30am when they were supposed to open (no one actually showed up until around 9:45am), to which they transferred me to a 5x4 unit. I was told that the new 5x4 unit would apply for their $1 first month promotion and I wouldn't be charged the $161 rental rate until April. HOWEVERRRR, I was then charged on 3/1/22 $134 for the rental unit and NO refund for the previous unit. I've talked to the property office and customer service, and no one has been able to resolve my issue. After being escalated TWICE by the customer service reps, they inform me that they didn't apply the $1 first month promotion because I was "already a customer" and I won't be getting a refund from the first unit because the price of the rent, minus the 1 day of rent (which according to them added up to $3.40) transferred to my new unit. For 2/26-2/28, WHY WOULD A UNIT COST $47.60? The rep on the phone kept trying to say I was being charged for 2/25-3/1, but why would that be the case if they already charged me for 2/25 and charged me AGAIN on 3/1? None of the information they provided is adding up and they refused to acknowledge that! I was even given the phone number to the property manager, Tom, from the property's staff, and he did not even answer or return my calls. So now I've paid roughly $232 for a $161 unit that's SMALLER than the original unit! Public Storage is a SCAM. They refuse to own up to their system errors or acknowledge how misleading their information on their website is! The customer service rep over the phone said "you should've asked the property what a locker meant" like WHAT??? I TRIED, BUT THEY WERE CLOSED IN THE MIDDLE OF THE DAY! And regardless, that information should be available on your WEBSITE! This is my first time renting at Public Storage and I NEVER will again. Their entire company is just out to take your money and will mislead you at all costs. I am absolutely disgusted at the service I've received, DO NOT BOTHER WITH THEM!!!! TL;DR - This property did not provide accurate unit information, mischarged me and told me incorrect information about their billing, and now refuses to refund me or acknowledge their mistakes. UPDATE: THEY ARE THE WORST!!! Immediately after writing this review, I decided to go back to the property to move out of the unit and take my items to a different storage company. However, I was told I would only receive a refund of $21, even though I was JUST charged $134 for the month of March. (Please keep in mind, when I went to the property the earlier today, they told me if I moved out before April 1st, I would get refunded) I called customer service to see what can be done, to which they tell me THEY ACTUALLY WOULDN'T REFUND ME ANYTHING and they don't know why I was even told I would get $21 back. Why is there SO MUCH constant misinformation?!?! So now I'm stuck at this horrible property and I've already submitted my move out request for the end of the month. This company is DISGUSTING and they don't care AT ALL about their customers. All they care about is being misleading and scamming you!!!! read more

I made the big decision to upgrade from a 5 x 10 to a 10 x 10 and saw a beautiful unit the day before that Matt and Andrew helped me secure on my day of move-in. They went above and beyond to help me out, and bless them for dealing with me during a stressful move day! I can't say enough good things about these guys! read more

Stay away from this storage. They broke into our unit on thanksgiving eve and stole 5 suitcases full of valuables. It was a power outage and all of the property doors were wide open for robbing. Only their building lost power on a Thanksgiving day when there was no one on site and none of the entrance doors were locked for more than 24hours. The is no management as it took them couple of days to find out that the Public storage got robbed. Please note that every time they lose power, this place is gonne get robbed. Next holiday is on Christmas, so be aware that the power will go off. read more

the customer service was great the lady at the front desk always helps me she is awesome ive been with public storage for almost a year and have no complaints at all! read more

Unprofessional and disorganized . HR needs to come and retrain or hire new people

I was very surprised by the friendly front desk Hilda, the clean facility and cool temperature inside the units. The most important, the price is fairly on the low side of the market. I would Highly recommend them to my friend and family. read more

It was very easy to navigate the application online. It was quick and easy to sign up. They called me to see if I needed any assistance or had any questions. read more

Hilda and Dante made my move extremely easy. The staff was so accommodating. The units are super clean and the temperature control was key for my items. The location is easy to find and easy to drive in with plenty of parking. Thank you so much... moving is stressful enough, it was so nice to find the perfect storage location. read more

I've updated my 1 star review to a 5 star review. The District Manager Grace was very polite and is working to get my issue resolved. Happy this situation turned upside down for me! read more