I rented a unit at a relatively competitive price. And, this is a great deal for those wanting a short-term (e.g., 6 month) solution. Just know that prices will rise every six months. Within 11 months, my price went from $87 to $158, an 82% increase! The only other issue is the weekend opening hours (9:30) were a surprise a couple of times. I liked the onsite staff, the facility is clean, never saw a bug. read more

Yeah, I don't know what these motherfuckers is talking about, but I've been using this place for the past five months while I've been living in my car and I have not had any type of problem read more

Donna was amazing in helping me get a storage unit and made me very confident in my purchase.

DO NOT USE THIS LOCATION. If I could give 0 stars I would. first I move in my belongings and then they decide to tell me AFTER I move everything in, that this location is not 24hr open storage and then months later I picked up all my stuff out of the storage unit and it is covered in rat droppings and pee. The location is riddled with homeless people and literally a homeless person was living in the hallway right in front of the elevator when I was moving all my stuff out. Save yourself the headache, go elsewhere!!! read more

Don't even bother calling for the dollar moving special they play games . SUPER SCAM Bait a hook scam they pretend there's limited units only then they try to give you options in facilities they want . Try to switch you around to other facilities . Its like buying a used car from a slum lot Or having a slum lord. I had high hopes only to get destroyed. First month $1 yeah right limited units only where does it say that ? Solution : Lol to the owners of this corporation just book the appointment and give the $1 dollar promotion also mention the assessment fee of $29 That way you'll be transparent you definitely earn more business this way . Instead of being weasels and sneaking around for the old school switch and bait scam it's old . The people nowadays have a voice social media platform to let world know their experience read more

Public Storage - First month $1 yeah right limited units only where does it say that ? - Self Storage Near Me - San Diego, California

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Very frustrating that they raise prices every 6-12 months after you move in. PS in the US offers no military discount but Public Storage in Canada does offer 10%. very discouraging! read more

Public Storage - Self Storage Near Me - San Diego, California

This facility is okay, but I don't have much to compare it too. It's 3 floors and the entry procedures give the impression of security. The elevators are a bit slow and some are down for extended periods of time. One annoying thing is the fact that a facility of that size only has two carts available. Thankfully I have my own and make due. read more

I never had to speak to a person. I just use the app to create an account get a storage unit- get the access code and when I went to my unit, the lock was inside the storage unit ready for me. There was an issue with using the app to open the front gate and the elevator, but I learned you just delete the app and reinstall it and then -Bam- everything worked just as it should! read more

Access to the unit could be better. It has limited hours. There are tons of homeless people around. It feels unsafe. They keep raising the price for the same unit. read more

Public Storage - Self Storage Near Me - San Diego, California

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So sad! I have been with this storage company for 5 years and even though they continued to raise the rent over 78% (I do understand the times but still) this is the first time I've had roaches in my unit... And I don't just mean one or two but hundreds. I stored baby clothes in there to save for our second child. I did everything I could from spraying the bags down, leaving them far away from our house for days in the heat (thinking this would kill any) to throwing the clothes right in the laundry machine and my house is still infested. I do understand that things happen but when I called the property manager it took them 3 weeks to respond and all they said they would do is spray my unit and that's about it. Barely showed any remorse. Please don't give this company business as they obviously just don't care. So here I am two weeks away from my due date and dealing with roaches the first time in my life. Fun times! read more

I came here the other day to get a unit and Kathee was super polite, personable, helpful! Facility was secure and clean.

I cannot recommend Public Storage due to the companies' refusal to follow its own contract. I must note that my interactions with the staff at this location have been excellent and I don't believe my experience is a reflection on their work. However, this company is screwed up. I've had A200, a 10x15 unit for over a year storing sensitive equipment and costumes. The unit directly above began dripping some green slime into my unit, all over costumes and equipment. Staff was notified and the tenant responsible was on site, carrying a large tub of green fluid. Tenant claimed the green sludge dripping through the floor of her unit was not hers, much to the surprise of two staff persons present. Note that the contract demands that NO LIQUIDS be stored in the unit. Local management has said the offending tenant will not return calls. And yet, no effort has been made to evict her. It was suggested, instead, that I move all my things to a new unit, without any mention of the labor this entails, the time, or expense. Flash forward a month later: I'm moving out. There's still green slime dripping from the ceiling into my unit. Public Storage offered a $20 credit when I asked them to cover $150 of dry cleaning. The sludge remains on the floor of my unit, preventing me from using a 4x4' area, and presenting a slipping hazard. I've been instructed to call "We Care" which is the help desk for Public Storage, and submitted my request: A 1/2 month refund to cover damages and our inability to use the unit. We're moving out. My request was declined, and despite assurances, I was not contact by any Public Storage person. We Care Indeed. ~~ Further: months before our rent was raised $150. This was above even the market rate for the currently available units of the same size at this facility. When I complained about this, no concessions were offered, except that I could move out, and then move back in to the lower priced, identical unit. This business is screwed up and local employees and manager apparently have no real authority to address customer complaints, even when they have agreed with me that the situation is ridiculous. AVOID Public Storage. There are many competitors in town: CubeSmart, ExtraSpace, A1, uHaul, etc., with better hours, easier access, and better policies protecting tenants. They might even care, just a bit. read more

Public Storage - The source: Someone storing laundry detergent in the unit above, in a large open tub with a leak. Refusing to clean it up or remove it. - Self Storage Near Me - San Diego, California

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Was Easter weekend and spoke with an employee and was told I was all good and vacated. I then got a call and was told even though I was all moved out and wasn't able to remove my lock until first thing in the morning on the first , I had to pay for a full months rent. Worst customer service ever. Even ball park storage where I also had a storage unit got it and didn't bill me for a full month. I will never ever rent again. Worst customer experience ever. If I could give it a zero I would. read more

If I could give them no stars I definitely would they were the best value for a 10x20 storage and the day after I moved in I realized that a lot of my things were missing... I told the lady at the desk I believe her name was Giselle and she refused to check the cameras refused to do anything about it and just told me off the top of her head that I was there the day before that and only me and then my stuff continued to get taken.. I met a few people that live nearby and they said that that lady lives upstairs so the fact that she kicks me out 20 minutes before closing and right at closing every single day and cusses at me and tells me I do this every effing day.. like what kind of customer service is that? when I asked the offsite manager what I was being kicked out for, he said "let me take a look at these papers in front of me.." like he was prepared to kick me out just on someone else's word or something.It is extremely inconvenient that I have to move all my stuff yet again but I guess public storage on 16th Street doesn't give a s*** about people's livelihood read more

The company is scum. They raise their rents all the time. This month of December 2024 they raised one of my units $38 and another 30$. Bringing one unit to 172 a month and another to 106. This company is scum. Do not use them. They are looking to take your stuff. read more

Storage units are pretty nice- steel doors except the Female closing tonight was extremely rude at 4:45 that were closed even though Business hours show they close 5 and she tried telling us to put a load that was ready to go up- to put it back in our car? And then yelled at us how she had patience even though she's trying to close early. We still loaded it and were out by 4:54 which again was before closing. read more

We had such a great experience when we went to Public Storage on Caribou Ct. in Carlsbad, and it's all due to Stacy! She was so friendly, helpful, and extremely patient with all our questions. She helped us find just the right storage unit, and we're so glad we decided to use this facility. Thank you Stacy! Susan Stafford read more

Did my paperwork online, got a call immediately afterwards thanking me and letting me know their operating hours. Brought my own lock and was given a refund for the cost of their lock included in their online contract. Very easy process. read more

They just suck, multiple times I've gone when they're "open" just for the door to be locked and multiple people outside waiting for who knows how long. Go get storage somewhere else I do not recommend this place, you'll never be able to get a hold of anyone. read more

There is not enough carts at Sorento valley PS! As I was loading my cart up, Micheal the manager claimed I wasn't actively using the cart and to remove my items from the cart cause he needed for another customer. If I didn't remove my stuff he would take the cart and throw my stuff in the trash!!! read more

Team at this location, wonderful. However; JUST ENCOUNTERED THE RUDEST "CUSTOMER SERVICE" AGENT EVER. I received a notice that we were going to receive $80 off for the next 6 months and our new rate would be $151.00 This woman explained that the $80 was a prior promotion that was ending and my new rate was actually increasing. When I asked about why I am receiving a new rent rate of $151 via email, she said I was wrong. I said, excuse me? She said, you didn't receive an email??!!??!! wth! I let her know I have it in writing and she continued to say it's wrong. When my husband asked for further explanation because he couldn't believe what he was hearing, she shut him down and said she only saw one name on the account and already explained it and shut us down. THESE GUYS ARE HORRIBLE! I WOULD ABSOLUTELY NOT RECOMMEND THIS STORAGE FACILITY. GO SOMEWHERE ELSE! I can and will say, the folks at the facility are lovely but the two reps I encountered today WERE TWO OF THE RUDEST, MOST IGNORANT, ZERO CUSTOMER SERVICE SKILLS I've encountered which really says something since I'm over 50 years old. I'm so disheartened over this. It just sucks. read more

Hello to whom may be reading this my girl had a storage with this company & she had it for a few years and do to our financial issues we was not able to pay them we was trying to find a place to live bouncing from motel to motel so we reached out to the district manager rob and told him our issues and asked him if we can please get our documents out of the storage like my girls kids pics and there birth certificate and he told us that he wasn't in town but when he got back he would contact her and make sure he contacted the buyer and would let us get the documents before he takes the stuff out and now there saying that the unit was sold and they never notify us about it being sold and not they sent us a notification saying that the unit was sold for 510 dollars and we still own a balance of 9 hundred dollars and now rob don't answer my girl calls or text messages and there saying that they have no control of the buyers if they don't want to give up anything from the unit then they can't do anything about it that's messed up cuz now someone has my girl kids info and pictures when ROB gave my girl his word saying he will be able to get them documents read more

Public Storage - Self Storage Near Me - San Diego, California

Finally got my stuff out of storage! Not the least bit surprised to find a dead rat IN my unit. If you value your goods, find somewhere else to store them. :( read more

From the first phone call and then the first meeting the next day to gain access to my storage, the experience has been great. The property is secure and well maintained. The on-site manager at the front desk was friendly and helpful. He also took the time to show me the actual storage cage I was renting, made sure I had an adequate lock and demonstrated how to use the elevator key pad as well as coded entrance gates along with their phone App. Thanks so much! read more

We had a house fire and decided to rent a very small unit for whatever we could save. This storage was only a mile from my burnt home I called on the phone to get information. The operator said she could just take payment over the phone for $1 & lock. I was charged an EXTRA $29 administration fee. That I was told NOTHING about. Obviously to me now that's why they were pushing the payment over the phone. once I talk to my insurance agent, they said they handle all the storage. I asked for a refund less than two hours later and they would not refund my money.! BEWARE of Their hidden fees. and bad business. read more

Public Storage on 16th San Diego recently help me out a great deal with superior service and excellent communication. Public Storage manager Sarah got me set up and helped my mover discharge and store my items while I couldn't be there. everything went very smoothly I recommend Public Storage here anytime. weekdays seem less hectic than weekends may be. Starting the process a week or two early helps also. read more

The staff removed my lock after threatening me to move. They sent emails indicating my storage has no lock so that my items have potential to be stolen. And of course they do not answer the phone to discuss them removing the lock and harassing me. This place keeps adding to the reasons not to do business here! read more

I vacated the unit was renting on Aug 4. Even though I had paid the rent on Aug 2 I was told there are no refunds since all rentals are month to month. I should have rexeived a prorated refund. I will not use Public Storage again. read more

The absolute worst storage rental that you can rely on. If there was an option for zero stars, I would pick it. The company raised my monthly payment by $75 without notification or permission. I spoke with the representative on the phone and to turn out she verified that I was not given a heads up by mail or email. If your desperate for a storage rental, look elsewhere cause they will definitely raise rent for your storage for no reason at any time. read more

The staff at each public storage I have dealt with are great. The units are clean and easy to move into. The problem is that they increase your rent every few months. I am being charge about 50% more than a year ago. The local folks are sympathetic but can't do anything. Run away from public storage... fast. read more

The ladies behind the front desk were friendly, funny,& knowledgeable! I love the app that this storage facility offers it is so convenient to have all the codes etc in one convenient place. Then the icing on the cake was the unit itself!! It was so much more then I expected!! It's HUGE and low price and clean and safe!! Thank you !!:) Happy Customer, Hayley read more

Terrible. Absolute awful. We rent here only because we still have to. We had a unit being rented out for $190 and that was fine, but then with less than a month warning 5 months later they raised it to $260. 70 dollar increase for nothing. The parking lot is small but why you d expect for the location and the dollys are never around when you need them. Only plus side is that our unit is directly next for eh elevator so it's a short walk. But too expensive and terrible service. read more

I have been a customer of public storage at the 16th Street location for over 10 years. My main reasoning as to why I chose that one was simply because I was able to walk there because I lived really close. Over the years as inflation occurs the prices have gone up but the property still looks the same. It always reads some urine my unit has been broken into twice completely disheveled inside and they don't care. And they keep raising the price for a 5x5 unit they actually want to charge people $324. You have got to be kidding me I will be moving out this month. The homeless situation is is worse and they are the ones breaking into people's units. The property manager doesn't care and neither does public storage as long as they get money. I will be taking my business elsewhere I am truly disappointed in public storage. read more

absolutely stay away from this place. they have in your contract that they can raise prices anytime on your unit. they have raused my rent by 200 in 2 years with no warning or explanation constantly increasing without a word. they are a horrible company price gouging people in this economy. ansol disgusting read more

If I could give 0 stars I would. For two years I had stored my treasured items here. It was purely logistics. I was homeless and didn't have a car. Having to walk through the stench just added more stress. Finally they got rid of the village hanging around there. The staff was condescending, the district manager was a liar and didn't honor his word adding to the outrageous late fees. I had passed out once and instead of calling 911 they told my friends who were in the car waiting for me that they needed to get me out of there. The clientele there were either the young folks moving into the downtown area or the homeless. The staff of course treated the non homeless with respect and were friendly to them. Everytime I went in my storage I would see rat droppings or a dead rat, and roaches. Yes I was totally grossed out but I no options. I finally be received my housing and started clearing out my storage unit. I had the smallest unit. All these years paying my storage. I would have been better off letting it go. I thought I packed up everything good. The rats ate through the duffle bags boxes and some of the luggages. The only things untouched we're the things in storage bins. Very disheartening. Don't use this storage unless you have a good solid way to pack them. Find another storage unit because the staff here sucks. Especially Emily. Drugs and syringes are found on the property. You have to take your trash with you when you leave. The bathrooms are so disgusting. Like no one ever cleans them. read more

Disorganized, dirty, and unsafe. The people working there were very nice but seemed to need training on their own paperwork. Everywhere you went was unclean, parking lot full of garbage, elevator had litter and hallways too. Waiting for elevator a young man with a bandana covering his face holding a knife approached and I firmly dissuaded him from starting trouble. So it might be the cheapest in town but.... read more

Public Storage - This is just a sample of how dirty this public storage is. - Self Storage Near Me - San Diego, California

Long story short, my income was interrupted by COVID 19. I contacted my local facility and Public Storage corporate headquarters trying to arrange a deferment and make payment arrangements on the money I owed, until my unemployment came through . The ONLY replies I got back were "pay us or we'll sell the contents of your unit." True to their word, they placed my storage unit in lien. Fortunately, my unemployment came through in time. I paid my fees and got my stuff out of there and into another storage facility. If you're looking for empathy and understanding from these losers during a global pandemic, you're in for a big surprise. read more

Where to start off... Homeless people, urine smell everywhere, MICE INFESTATION, the gate and elevator doesn't work for sh** (absolutely frustrating), etc. -You get what you pay for, an expect prices to jump 10-25$ whenever they want, without any notice. AsIi stated earlier there are homeless people are everywhere. They are people too and entitled to their units if they are paying but prepare to see these customers without full clothing and be just plain rude to you. Last month my rent jumped 15$ without any notice, i am military and was deployed out the country for a month apparently they mailed a notice (never received). Called and spoke to them to see if i could get a break or PARTIAL refund. So then I was referred to the district manager MR.BERG had a convo with him he said he could not adjust only 1800 customer service could. Then 1800 customer service said no they could not it could only be him, no body in this company is on the same page it seems. While on the phone w MR.BERG, I explained I didn't think this facility was worth it especially after price increase. He then explained that this facility was actually safer because homeless population is so great..... I also brought up how the elevators and gate don't even work 100% of the time, like what are you using the money for this facility? His answer was safety because of area. I have used other Public Storage locations and this is by far the worst. I moved out the following weekend and it smelled HORRIBLE another customer was nice enough to inform me of the mice problem, sure enough DEAD MICE IN MY UNIT AND HALLWAY! No thanks, this place needs some serious help. read more

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BROKEN GLASS and NAILS.... DONT GO HERE. The staff is cool - but this is where the positive ends. nails, screws, broken glass, you name it - it's littered throughout the parking lot. couple weeks ago when I was here parked, and as I was leaving realized a nail/screw went my tire from this parking lot. as I said, Chris and the staff is helpful and cool but this place is not well taken care of to say the least. read more

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Melanie was so nice & helpful to me finding which storage unit best fits my needs. Her professionalism and friendly demeanor really was impressive. I would recommend coming here if you are looking for a storage space! read more