I am very happy with the storage unit and the pleasant service provided here at this location…read more Doris has been nothing but friendly, helpful and accommodating through the the process making sure my unit transfer was smooth seemless and getting the unit I wanted! She was there every step of the way with a smile and made sure me and my pup stayed hydrated during the move! Thanks Doris for your great attitude energy and help!

I showed up late last Friday afternoon to make arrangements for a short-term rental for the month…read moreof July. The sign on the door confirmed that the hours on Fridays were 9-6, but NOBODY WAS THERE! While I was still on site, I called them up and reached a helpful woman at another Bay Area Self Storage location who set up an appointment for me with the manager of the Bird Avenue one for 2:30 today (Monday). She agreed with my assessment that the signs online and on the front door should not indicate that the business was open until 6:00 when the manager is often out somewhere during the day. At 2:25 today, I called to make sure said manager was really going to keep his appointment with me before I drove over for our appointment. I again reached another helpful female who works at a different location for this company. She tried to find him, said he was on another call, knew nothing about my appointment, etc. I then checked Yelp ratings for this location, found out they weren't so good, and berated myself for trying to go with them in the first place! We'd used them successfully for another short-term rental back in 2016, but things can change a lot in 7 years and apparently, they did at this place....

Amy is exceptional. She is extremely helpful, quite humorous, and has made herself very at ease;…read morefurthermore, she does not put up with any nonsense. I feel safe having my belongings stored at this property. The storage unit was affordably priced, and the facility is clean and well-kept.

Very helpful staff here Amy is great and maintains the place perfectly well. Thank you for…read moreeverything.

Do not trust the management of Public Storage Los Gatos. The management made changes to my account…read morewithout authorization. I recieved an e-mail on mother's day stating that my auto-pay had been turned off and that a move out day had been set. I called the customer service number and was guided to the Los Gatos Public Storage management's vm box. An individual who identified themselves as Andrea admitted to making the change without my consent. When I asked her to resovle the issue she stated she could not. Then she proceeded to call me rude. Issue still not resolved. Who knows what else the staff is doing with your account, account information and your property. Incompetent staff with horrible customer service.

There are concerning discrepancies between the advertisements and the actual facility. It is not…read moreclimate controlled. There are no locks on the doors to the buildings. You don't get a refund on the lock and they won't tell you which lock you need if you sign up online. But there's a lock drop box so why did they put that there? There's been break ins there, easy to see how... the fence is not very tall, and it's on a hill so it would be really easy for someone to just hop the fence from above. Worst of all, I came to get some stuff out and there were rat droppings in the hallway and the whole place smelled like rat urine. That can literally kill someone. Add that to the stale, hot air in the summer and it's a recipe for disaster. They send harassing texts and emails if you're on the property for literally a minute past 9pm but then they don't respond to concerns about rodent feces, no empathy for people who are sickened by their willful neglect. Did I mention the floors in the upstairs feel like there going to fall through. Oh and there's no elevator but the website also said that there is. They raise the rent after 3 months.... By a lot. It's not good, it's bad. All around bad. Rat piss and heatstroke are a bad combo.

Was in a sudden need of storage and saw the reviews for this place. I'm glad I did. Everything is…read moredone with your phone so no worries of losing a key. Easily accessible, very clean and temperature controlled. Great value for services provided.

I chose this location due to it being in a quiet neighborhood, and close to my new home. It's…read moreclean, secure and pest free. Price wise, it's not too bad either. Office hours are a little weird, but manageable. Only reason I didn't give this place five stars is because of exposed nails in some of the unit walls, which could be a hazard.

So far so good! I rented a unit and dropped by to get the key. Mark and Carlos were very welcoming…read moreand walked me through the facility. The place is very nice and clean. I love garage parking for moving items from the car to the unit, plus the carts and elevators make this very convenient.

In our first year at SecureSpace Storage, we have experienced several positives. The facility's…read moreproximity to our home has been a distinct advantage. The rental managers have consistently demonstrated exceptional politeness, helpfulness, and a welcoming attitude. The newer facility ensures a clean and well-maintained environment. Additionally, the indoor setting is nice if it happens to be raining. Parking has always been hassle-free, and carts are readily available for transporting our items into the unit. The convenient operating hours (6:00 AM to 10:00 PM) allow ample time for after work visits As an individual with mobility challenges, the elevators have proven to be a valuable feature. We have found that SecureSpace Storage has been transparent and fair in its pricing practices for the most part. Initially, we rented a 10x10 unit in December 2024, but our son moved home and a larger 10x20 unit was needed. The rental team promptly transferred our initial discount to the new unit, and our half-off offer remained in effect for the first two months as agreed upon. In the third month, the regular rate became applicable, but this was consistent with our prior understanding, eliminating any surprises. After four months, SecureSpace Storage informed us of a $150 increase in our rate. This unexpected change surprised us, as our experience in the Bay Area suggests that rate hikes are common after a year and typically ranged from 25% to 30%. At the time, our monthly rate was $253, making the $150 increase approximately 60%, which was a bit steep. Despite this, we decided to go ahead and pay it due to our positive experience and satisfaction with the unit. We also didn't want to take the time and effort in searching for an alternative storage facility, relocating our belongings, etc. In November, we received an email informing us that our rental rate would be increasing by 25%, resulting in a monthly increase from $403 to $503. I have started comparing our pricing to other units in the vicinity. I have identified some units where the non-discounted rents range from the high $200s to the mid $300s, and these units are comparable to ours (indoor units, elevators, roll-up doors, etc.). Interestingly, the most expensive non-discounted rate for a 10x20 unit is $351 on the SecureSpace website, $150 less than our rate increase price. At this juncture, I believe the most prudent course of action for my family is to hire someone to help us in clearing out our garage and attic, so we can store our belongings ourselves and thereby save money in the long term. Yes, I could talk to one of the managers about pricing options, but I'm not sure they'd be willing to drop us down to $351, which is what we'd ask for. I'm also concerned they'd raise the price up again after 2+ months, but I'd need to review my contract with them to make sure what their policies are. So to sum it up: For the good customer service, facility cleanliness, and convenience + 5 Stars. For the pricing/rate increases: - 2 Stars Total Review: 3 stars. If you're looking for a good facility to rent from, I would recommend Secure Space. Just be certain to ask about their rate increase policy, including frequency and percentages so you go in as an informed consumer. (Reviewer's Note: I did use Apple Writing Tools to proofread and suggest edits to this review, however the opinions expressed are entirely human generated and based on personal experience.)

I stored my stuff here for about a year and a half. The place was clean, secure, and always Covid…read moresafe. John was easy to work with, helpful, and pleasant. I never had any problems of any kind.

Fantastic experience. Your belongings are very safe at this facility. The staff are lovely and so…read morehelpful. I greatly appreciate they enforce mask mandates (keeping my property and my health safe!). Everyone must sign in and out at the front door. Very secure. I was storing a kayak and an SUP on a rolling rack. They have units perfectly sized (narrow, deep & tall) for these kinds of items and the price was outstanding. I would highly recommend this business. Should I ever need storage again I will be be back.

I booked Kerb for my cross-country move from CA to MA based on the favorable quote I received…read more This initial quote, however, turned out to be a bait as they ended up charging me extra $2,000. I was told that the movers would arrive between 9am and 11am. Instead, I was given several updates from the foreman, who repeatedly gave me revised arrival times that were simply not true. At one point, he blamed traffic on a specific highway -- yet a quick check of live traffic data showed that route was completely clear. The crew finally showed up at nearly 3pm -- four hours late -- completely blowing through the reservation window I had secured with my building for elevator and loading dock access. I attempted multiple times to reach customer support at the number advertised on their website. Not once did I get through. Their customer service line put me on hold and played music for a few minutes and disconnected. To add insult to injury, after the packing was done, I was handed an additional charge of over $2,000 on top of the original quote -- this, after hours of delay and disorganization entirely on their end. The job should have wrapped by 3pm. We didn't finish until well after 6pm, creating further complications for my move-out schedule. If that weren't enough, the vehicle transport I paid for was delayed by at least four days due to truck repairs -- information I only received after paying. I'm flying out of state before my car can even be picked up. When I received my household items, there were several damaged items. I expect to find more as I unpack my boxes.

The auto shipping business has had its issues, based on some moves we had done in the past, so we…read morewere a little nervous when we moved to Denver from the SF Bay Area and had to transport two cars in good condition. Kerb was fantastic! On short notice they arranged everything; their driver very polite and friendly, and incredibly efficient --arriving in Denver just three days after pickup and exceeding estimated timelines. Cars were exactly as we had dropped them off, though transported without any coverings or enclosure. A totally seamless and easy and reliable experience!

Kay and Rosie were so helpful! Simple and easy move in. I will be referring. Thank you guys!read more

Service is great, place is clean needed a storage and got one same day! Kay at the front desk was…read moreextremely helpful.