I have used San Bruno Storage for years, mainly to store my comic books and toys collection. It is…read moreimportant for the storage unit to be dry with acceptable temperature regulation. San Bruno Storage is an excellent choice. No rot, no mold on any of my paper items. It is important that there is available parking outside at all hours, which makes loading and unloading more convenient. Restroom is available during office hours. Cargo elevator to save yourself some muscle power. Security is important, without disclosing the details lets just say I am happy with the security arrangements. Unlike those big corporate franchises, Lisa is a one person management department, which is the best management. She is the one that handles all the administrative work, answers the phone, replies your emails. The rent is acceptable. Give Lisa a call.

Of course all things good must come to an end…read more When I first signed on to them, they had only been around for almost a year and barely established. I have been a loyal customer for over 5 years but they no longer value my patronage. They not only raised the monthly rent multiple times (which is expected for inflation) but they also discontinued a discount that I had on my unit since they knew I would be a long-term renter. When I tried to negotiate a compromise, all I received back was pretty much a "Don't like it? Then get out." I hate businesses that don't keep their word. Very disappointed how they've become just like any other public storage location. =(

Absolutely loved my time with this business, I was actually so sad to vacate my unit!…read more From the moment we signed on to leaving with our storage lock, they've truly made the experience so seamless. This being my first time ever using public storage option really set the bar high. There are so many pros to choosing them: - 10 day grace period for payments which is just unheard of any business allowing this much trust in their customers - The location is tucked away enough where there's never traffic; I rarely ever saw another person going in and out, it really felt like you had the place to yourself to take your time - It's kept so clean!! - My online portal never worked no matter how hard I tried so whenever I needed to make a payment, it was as easy as emailing them to charge my card on file. Genuinely no hassle, no stress - Everyone I've interacted with in the office was so kind and supportive I almost want to gatekeep just because if I ever need a storage solution again I make sure there's space for me but they deserve the business and all the glowing reviews!

I have a storage unit here for many years. I really like the service. I really like the people…read more Everything has been awesome. No complaints whatsoever. Super mindful of everything and great Customer Service overall. Can't go wrong.

Before renting here, or any PS location, read the fine print on your contract…read more Storage space rates will DRAMATICALLY increase every two to three months. If renting a space beginning at ~$80, over a few months you will be paying ~$500+ each month. Public Storage does not prorate, so once you have paid for a month, there will be no refund whether you have one day or thirty days left on your space. At this location, there is one flat dolly for use, which was advised by the staff to be upstairs in another unit housing location. I've found the management on this property to be unfriendly. Rent here or any Public Storage at your own risk.

This 5 stars in mainly for the front of the house person, Fahana? I believe that is how you spell…read moreher name. She always provides EXCELLENT customer service here. Always on top of it by giving courtesy calls to the renters that their rent is due. She really goes above and beyond for the customers. Whoever is her higher up, please give this women a well deserved raise!

Got a "confirmation" for a parking spot at this place. Was about to drive down there and they said…read moreit's already rented to someone else.

Michael has done an amazing job assisting me with my storage needs. He is responsive and has a…read moregreat attitude!

Had been leasing one of their SSF spaces for a few years. Other than a rodent and spider problem,…read moreit's pretty good and the manager is very considerate and attentive to keeping the warehouse clean. That said, the experience with their corporate office is another story, as I had just called to ask why I still haven't received a refund for November's rent + deposit after ending my lease in October, and it's now December 12th. The woman on the phone was very dismissive and basically didn't want to help at all. Instead, she said that anything that had to do with my lease and/or refund should be discussed with the manager. I tried to explain that I had already spoken to the manager a few times and all he could do is let me know that he would contact billing. Her response was the same: dismissive tone and attitude that made me realize this call with her was pointless. Perhaps it's good that I'm canceling my lease with ready spaces because this isn't the kind of company that I want to work with.

Since moving in 2022, I have experienced significant issues with Andre, the property manager's…read moreresponsiveness and overall management of the facility. I have been a long time tenant and grew from a 100 sq ft unit to a 2,500 sq ft unit. I have repeatedly reported a broken toilet in the conference room for several months. Despite numerous attempts to contact the property manager via phone, email, and in person, the issue remains unresolved. This lack of attention to critical maintenance concerns poses significant health and safety risks to occupants. It also shows the lack of professionalism and care for the tenants in the property. Property manager is unresponsive to urgent requests. I have made requests for access codes for my employees, pallet rack installations, electricity and forklift certifications. These requests have been consistently ignored, causing significant disruptions to our operations. There is also a complete lack of communication and care. Andre consistently fails to respond to emails and phone calls. When I visit his office, he is often unavailable and claims to be "too busy" to address my concerns and makes it seem as if I am deeply troubling him. Phone calls are consistently redirected to other team members and go unanswered. This lack of communication and transparency is unacceptable and hinders effective property management. I am not sure what he does for months but he is consistently too busy to address any concerns and is in consistent meetings hidden away in his office. It is evident that the property manager prioritizes his own schedule and convenience over the needs of his tenants. His unwillingness to respond to emails and phone calls, and his frequent unavailability in his office, demonstrate a blatant disregard for the importance of tenant satisfaction and the impact his actions have on our businesses. The property manager's lack of responsiveness and disregard for tenant needs have caused significant disruptions to our business operations costing us great financial harm. Delays in addressing maintenance issues, lack of access to necessary resources, and the constant frustration of trying to communicate with him have negatively impacted our productivity and overall satisfaction with the property. I have wasted countless hours of my time attempting to chase this man down to get a response. Given the severity and frequency of these issues, I believe a serious performance review of the property manager is urgently needed. I have effectively escalated the issue to his managers and various other team members in executive level positions and will see if the issue is addressed.

Good service, website is very useful and transparent pricing(maybe) clean property and gate always…read moreworks.

DO NOT STORE HERE I…read morewish I had read the other reviews. There is never anyone at the front desk regardless of the stated hours. They raised my rent $70 out of nowhere and they DO NOT PRORATE - if you leave before the end of the month you still are required to pay the full month. When I addressed how greedy and unethical this was the staff did not care and there was no help given. You can find cleaner, more convenient, and cheaper storage at so many other businesses. Do not rent from public storage

Definitely recommend this storage unit! Very friendly staff. The place is very clean and I feel…read moresafe leaving my belongings here.

We started renting a small storage unit (about 10x10) on 7/31/2022 for $289/month. Since then, the…read morerent has skyrocketed: $289 (2022) - $339 (2023) - $404 (2024) - $444 (2025) - $574 (2026) That's nearly a 100% increase in under four years for the same unit, with no upgrades or added value. Each hike came with the same vague, copy-paste explanation about "market conditions" and "facility costs," but nothing actually changed except the price. This predatory pricing strategy clearly relies on the fact that moving a storage unit is costly, time-consuming, and disruptive for customers. If you rent here, assume the initial rate is temporary and expect aggressive annual increases.

They also didn't assemble a bookshelf correctly and left missing screws. Really terrible…read moreexperience. Would NOT hire again.

"Bro, I can't turn off the truck. It won't turn back on if I do." -says the guy who has a truck…read morerunning for a full hour outside my window. Even after I called dispatch to complain, the thing still sat there running idle until they left. Not only are these guys causing a nuisance by blowing exhaust into my apartment, but they are also breaking 2 laws shown below in the State of California. As a commercial driver they should have known better, or perhaps they don't care. -According to 13, CCR, section 2485, and requires, among other things, that drivers of diesel-fueled commercial motor vehicles with gross vehicle weight ratings greater than 10,000 pounds, including buses and sleeper berth equipped trucks, not idle the vehicle's primary diesel engine longer than five minutes at any location. -According to California Vehicle Code 22515. (a) No person driving, or in control of, or in charge of, a motor vehicle shall permit it to stand on any highway unattended without first effectively setting the brakes thereon and stopping the motor thereof. Filing a complaint with https://calepa.ca.gov/enforcement/complaints/ now.