Do not do business with the place. Storage unit was broken into and personal items were stolen. Property manager said, "I'm off the clock, call tomorrow." Terrible customer service! Multiple units were broken into. Haven't even been there for a month and this happened. read more

Public Storage - Self Storage Near Me - Walnut Creek, California

Public Storage 245 Hookston Road Pleasant Hill, CA 94523 Beware of the bait-and-switch tactics at this storage facility. My monthly rent for a storage unit went from $75 to $105 to $115, and now they've raised it again to $154. As a 70-year-old senior on a limited income, these outrageous increases are unacceptable. I'll rent a truck, ask friends for help, and move my belongings to another storage company than continue doing business with a place that treats customers this way. Previous Review: Beware Bait and Switch! Save yourself a lot of frustration and go elsewhere. I rented a storage unit from this location lured in with a special offer of reduced cost that was to remain in effect for the duration of the rental. A couple months later the price increased from $75 to $105. I called and spoke with the manager who could care less. She said I signed the contract that states they can raise the rate by any amount anytime. They raised the rate again this month to $115. They know moving my stuff to another storage facility will not be easy and cost me in time and money. I will get my things out and never use Public Storage again. read more

I work in an industry that takes me to many local self storage facilities and chose THIS one for its cleanliness and location. Best of all the manager Dominique is excellent and help any time I'm in need of something. B Becker read more

Absolutely shady practices! I told them to not reserve my rental and the woman just kept talking and hung up the phone on me as I said "no don't reserve, nope nope!" I just called for prices. Predatory and gross. Reporting to the BBB. read more

Our unit (and others) has been broken into TWICE in the past few months. The offenders were able to access multiple units and fill up a U-Haul, so security must not be super tight. Public Storage has not been very helpful. read more

Security is terrible! I had a break in and they didn't even break my lock. The manager called me to inform me that the lock appeared to be tampered with. When I got there, I could not tell anything was different than usual. The unit was completely ransacked. My question is - how did the manager know? Was this an inside job? Very sentimental items that are irreplaceable were stolen. Do not leave anything in the unit that is meaningful to you! Go somewhere else that has better security (cameras and alarms on each unit). read more

I was a client here for 3 years, in the past year they increased my rent twice. The notification I received on 2/29 was for an $80 increase!! I called on 3/1 to discuss and they never answer their phone. I noticed my card hadn't been charged yet so went there on 3/2 to discuss with the manager Chris. He said I could vacate but they would not prorate me and thanks so much for my business??? My husband and I moved everything to a MUCH better company not even a mile away. Public Storage is a Super shady company, do not rent here. They give you a good rate to get you in then raise it twice per year like clockwork. Horrible customer service!! read more

This company was dishonest, committed bait-and-switch, and their online systems didn't work when I was trying to reserve. Please do yourself a favor and don't rent a unit from this company. read more

They constantly increase the monthly rate, but if you want to move to another unit, they bring the cost back down. Silly game of testing how much you're willing to pay to not have to change units and move all your things to a new unit read more

I would highlight the following issues: 1. Staff: not friendly. 2. Outside is pretty dirty, because there are no any trash cans! 3. Bugs: many huge bugs inside of building. 4. Toilet: staff close toilet in advance (1 before they are leaving. 5. Carts: there are only 2 carts, so if two tenants there you will need to wait for it. 6. Unit: doesn't have individual light, pretty dark inside tho! read more

BEWARE of the bait and switch! Initial rent was reasonable (not the cheapest but conveniently located for me). After 6 months they raised the rent by 35%. They explained the increase was due to high demand. Interestingly they have plenty of units available - offering the same unit for less than I was initially paying. The current rate I am paying is $100 more than their competitors. Don't fall for the initial rate. Stay clear of Public Storage. read more

Good location. Pretty secure. In 15 years of storing I've had one break in and one flooded unit. Not bad for Walnut Creek. Like all Bay Area storage its pricey and increases are pretty regular. But what are you going to do? Small home or storing your parents items as they transition to a care home - must have paid storage. We've gone down to their second to the smallest unit as a result of those increases. Over the years the changing staff have been good, friendly and helpful. read more

Beware! Recently my unit was broken into and the management has no idea how it has happened. This is the only storage unit with break in problems. Corporate headquarter is absolutely least concern while reporting the issue. read more

I rented a small unit last month and I was impressed with the great customer service. The rep who helped me, Sam, was helpful, courteous, and efficient. The process was easy and the facility was so clean! The price is good too. Elizabeth read more

I had a disappointing experience at this storage facility. The staff were unhelpful, making the entire process frustrating. Their lack of professionalism and poor customer service left much to be desired. I would not recommend this place to anyone. read more

TERRIBLE VALUE: In Walnut Creek, CA, I have 2 rental units. For one unit I'm being charged $272/month when the current advertised rate for the same size unit in the same location is $138/month. On the other unit I'm being charged $714/month when the current advertised rate for the same size unit in the same location is $463/month. That is $385/month and $4,620/year over advertised rates for the same size units in the same location. I would not have known until I looked up rates for a friend. An ethical business would have informed me of the rate drop and adjusted my bill accordingly. Highway robbery. read more

Probably worth looking somewhere else. I had no real problems here but overall it's just not that good. The only have one cart outside. The have more locked up but the staff doesn't show up until 9:30. So if the one cart is gone you are out of luck. The staff is friendly enough but when you first rent the space they really sell the insurance and really don't want you to use your renters insurance to cover the insurance clause. Kinda shady. There is or recently was a class action lawsuit on the insurance scam. The place is kept clean and I experienced no access or security issues. The closing process was easy enough. read more

I have been here about a month and I received a call from Dominique that my unit was broken into today. I had two locks on the door. The thieves broke through an outside entrance door then took another door off the hinges and then into my unit. Security is a joke and they make you sign paperwork that you, not them, are responsible for theft. WTF I spend nearly $300 a month for storage and security and it is a joke. I lost over $20,000 of personal items. The police came and told me this is a regular occurrence at this place. DO NOT USE THIS STORAGE FACILITY. IT IS NOT SECURE! FIND SOMEWHERE ELSE. Hope I can prevent some heartache for someone else. read more

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Lisa Marie assisted me today at the Walnut Creek Ca location. She was wonderful, professional, kind, and patient with me and all my questions! She went above and beyond to take care of my needs! read more

Absolutely annoying. We made a reservation for a day to come in. Somebody called us yesterday and we already informed them. Today, some Rody called up again, absolutely without customer relations skill, insensitive and asked us if we want to cancel reservation. Because of this, I decided to just cancel. For those interested in using them, go find a more reasonable priced and properly trained staff. read more

Site staff are helpful and nice. Clean facility. Cameras for security. Easy to use flat beds.

UPDATE: I have since been subpoenaed to appear in court in Martinez and testify against one of the alleged burglars. Good job WCPD!! Bad Job Public Storage. More of my time and money spent dealing with this problem! Your tax dollars are also being used to subsidize Public Storage's gross negligence. * This facility is not secure: AVOID IT. If I could give negative stars, I would. In June of 2019, my unit was broken into and thousands of dollar's worth of my possessions were stolen. I am navigating the insurance claim process but expect to have to go to court for full recovery. According to my legal counsel, as well as other online commenters, receiving compensation from their insurance co. (whose coverage they push on you) is like squeezing water from a rock. Please see the attached records from the WCPD. There are 50+ incidences of burglary reported at the address (not incl. the burglary of my unit + others). A key-code is required to enter, but not all the floors and exits are covered by cameras. This is nothing short of gross negligence. Shame on Public Storage (henceforth PS) for their reckless business conduct and disdainful treatment of their customers. Many reviewers note greedy price practices: I had 2 price increases in 12 mos: from $150 to $182 to $222 per month. TL;DR: DO NOT USE PS. THEIR SECURITY IS INADEQUATE AND CRIMINALS KNOW IT. PS WILL TREAT YOU LIKE CRAP WHEN YOUR THINGS ARE STOLEN DUE TO THEIR OWN GROSS NEGLIGENCE, ALL WHILE CHARGING YOU EXORBITANTLY. * If you have had a similar experience, please share with me at: publicstoragevictim@gmail.com . I will use this research to help consumers. My full story: In May 2018 I rented a unit. A few months later, I got a call. My unit was leaking. At the time, the staff told me my unit was flagged in the system and it should have been fixed before being rented to me. They had knowingly rented me a lemon. One of my pieces of furniture had water damage, but the damage was less than the $100 deductible. I let it go. I spent several hours moving my belongings in to the new unit at my own expense. My original leaky unit had 1 door, locked with a cylinder lock. The new unit had 2 doors. The staff gave me a disc lock for the second door. At the time, I thought it was nice of them to provide the lock, given the reason for the move was their fault. Little did I know I was being setup as a target for robbery. Fast forward a few months and I got another rent increase. I called the district manager several times to try to negotiate it away. I felt I'd been very patient and understanding; I was a good sport about moving in to the new unit without complaint. I was shown zero respect. The manager never called me back. Then I was robbed and I decided to move out ASAP, so I ceded that fight. Back to the lock: on Father's Day (Sun) I got a message telling me my unit was breached on Sat PM. The hasp around the disc lock had been cut (see attached photo). If I had used a cylinder lock on the 2nd door, I probably would have been safe. But PS never told me that I was at greater risk of robbery using a disc lock. PS's documentation recommends cylinder or disc locks. I was never supposed to be in the 2nd unit, nor should I have been given a disc lock which would make me a target. PS found the burglary on Sat, but didn't tell me until Sun. WTF... I immediately went over to survey the damage. A police officer was there because several other units had also been breached. WCPD did a great job trying to catch the perps. Investigations are ongoing. WCPD reviewed security tapes, but unfortunately my unit was on a floor without cameras (2nd floor). The main doors require access codes and have cameras, but once inside, there are doors to the outside without cameras. The thieves could therefore get in and move stuff out the door unseen. The police theorized thieves could also put stolen goods inside other units and remove them later. I tried to contact the district MGR but he didn't return my call for like a week. He said PS wasn't responsible, and I should file with their insurance company. I told him my losses exceeded the coverage and I expected to be made whole. He told me to take a hike, basically. Despite there being 50+ INCIDENCES BURGLARY IN 5 YEARS, the WC facility is still not secure. Would you store your belongings there? read more

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I moved into a 6x11 unit in 2010 for $142 mo. Rent will increase 7-10% per year forever. This year, they informed me my new rent price would be $381, a 10% increase (+$40) over last year. Meanwhile, they are advertising the same sized unit to new customers for $182 mo. How does this make any sense? So a new customer can pay $182 mo. but if you are a long standing loyal customer, you end up paying more the double that price for the same unit? I requested a rate reduction to the advertised price and they would only offer a $40 mo. discount otherwise I would have to move out of my unit and into a different until in order to get the current pricing. If you plan on being a long term tenant, beware of the annual price increase and move into a new unit or request a rent freeze when you start being charged more than their current advertised pricing. read more

Easy to do business with. On site manager very responsive, pleasant and helpful. Clean and convenient. read more

This facility is convenient, clean and I can especially want to acknowledge the staff I have dealt with Dominique and Sam. Great job. Thanks again for all your help. read more

Very reliable and easy to access for all your home storage needs. We were very impressed with Dominique who was extremely helpful and provided top-notch customer service. read more

If someone has an eight page agreement with lots of small print , buyer beware . So - I've rented here twice. The first time was a pretty darn good experience . The second time - not so much. I hired someone , paying them $450.00, to move me to another storage company because I'm just tired of the broken access entry system, and the ever increasing rates , which happen about 60 days into the new rental. The people at the front desk stated they didn't get notice of my vacating (which was sent via certified mail, USPS indicates it's delivered). These guys are bad news . Chose somewhere else and save yourself a headache . read more

Monika was SO helpful with my move out. I had a U-Pack come and she went to find the delivery guy and helped put the unit in a safe place to be loaded. She was great about calling me whenever there was an update. This public storage is kind of hard to find, you have to go down a driveway off of N main to get to it but everyone we worked with there was very friendly and helpful! read more

Reservations mean absolutely nothing here. My wife made a reservation for a storage unit and I booked the movers. When the movers were half done packing up my wife went to public storage to check in on our unit. She learned that they had just given away our unit the day before to someone else. So here we were with a moving truck full of our belongings and nowhere to put it. Absolutely atrocious!! We relied on them and they totally fleeced us. By the way, when my wife went to see the units in the basement she felt it was the kind of place that Hannibal Lecter would hang out. Avoid like the plague!! read more

I've been a customer here at Public Storage for a couple of years now, and I have to say these are some of the best facilities I've used. Staff is friendly, property is clean, and I always felt confident that my unit was secure underground. While I no longer need this storage unit, I would highly recommend choosing this location! read more

Never again. I wanted to move out on Jan. 5, but they demand payment for entire month. Unwilling to prorate payment. So let me get this straight..you provide me with 5 days of service and I pay you for 31. Makes total sense. They've certainly lost a lifetime customer in me. Poor form Public Storage. What a scam! read more

We needed storage while having our house staged for a move - Dominque was incredibly helpful and efficient in getting us set up with our storage unit. The facilities are clean and easy to access, and we felt comfortable any time we needed to get to our unit. read more

Access to units has been down for *THREE* days. I called today and spoke with someone in the office who was able to offer an apology. They are indeed aware of the problem yet have not found it necessary to communicate the outage to customers who, instead are showing up, unloading cars and large trucks only to find out they cannot access their units. On Sunday night people were locked out of their units in the middle of moves and had to leave with their unit doors wide open. Tonight however, they were "nice" enough to print signs (attached photos) and haphazardly tape them to elevator doors and dial pads like they were running away from a problem. Which they are. Public Storage "Customer service" offers zero help and will end the call mid sentence (happened three times). Call center supervisors are unavailable and you have to leave a voice message. I've left three in three days and not one has been returned. Multiple calls and voice mails have been left with district superiors who have not returned the calls either. I am at a complete LOSS as to how this is even remotely acceptable to Public Storage There are multiple other storage facilities in the area. Take your business to one we them instead of risking being locked out of your units for days on end. I would be ELATED for someone from Public Storage to respond and defend this. read more

Public Storage - Self Storage Near Me - Walnut Creek, California

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Great location, great workers that helped make my move-in experience easy. Great security provided by employees and facility.

do not come to this location!!! they will try to get a extra month out of you on your move out date and corporate will not refund your money!!! read more

The manager is rude and misleading and changes up rules not written at s moments notice... My second day after paying in full for a whole month... Which is a lie..you don't get the second month free..they gladly informed me that the promotion was not offered in their store even tho it's clearly advertised... So my 2nd night was followed up by an area supervisor telling to vacate the facility cuz I lost track of time organizing my space that I paid $180 for up front.. they made me buy their lock for $20 just to terminate me 2 days after I started moving my belongings from Antioch using Bart as my only means of transportation... Great atmosphere...they treated me as if I was being insubordinate and combative and honestly..she's not my boss coworker or nothing to me and I was more polite and courteous than she was since day one.. threatening to have me removed cuz I was over the bullshit 2 hour a day time limit your allowed for visiting your own belongings.. no customer service skills except to take your money and run and evict me for ignorant reasoning after only 2 days of paying my lease...store your belongings elsewhere..not here in walnut creek California read more

Sam is the man, very helpful, kind, courteous and accommodating. Should be 6 stars. Happy to find this place.

This is a negative 1 star review. Everything is fine until your valuable possession are all stolen. Their 8 page contract completely indemnifies this Public Storage from any break ins of which they take zero responsibility. People rent from a public storage trusting and believing that their belongings are safe and secure inside. But this Public Storage does not have properly functioning security cameras to capture thief's images in some locations of this storage, if not all locations. One tenant's unit was just completely burglarized. 25 thousands of dollars of his profession equipment was stolen that he uses to serve the community. He's devastated. But the management has told him that he can't even post this list within the storage unit to notify others. The management is more concerned with hiding a crime so as not to scare customers, rather than take responsibility for, at the least, not having functioning security cameras. Furthermore, their 8 page contract completely indemnified them so they could create the "perfect crime". This unit was to easy to break into. That's not what you expect from a storage company. Functional security cameras are a no brainer for a storage company. But not here. Again, Beware of this 8 page contract and this Public Storage. Don't roll the dice here. read more

Currently locked out of my storage unit. Today I recieved a email stating that the lock on my unit wasnt properly locked so i went down to investigate. My gate code does not work tells me to call manager. Funny thing is I haven't been to my unit since the end of july. So why am I just now getting notified in the middle of October that my lock isnt on right? Im paid up on my unit fully. So why can i not enter? If anything is missing ill be extremely upset. read more

Awesome facility! Kristen and Kevin are both super friendly. They are always ready to help you out whenever you need it. The facility is very secure since you need a specific code to get to your unit. I highly recommend this location! read more

Public Storage - Self Storage Near Me - Walnut Creek, California

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