Awesome facility! Kristen and Kevin are both super friendly. They are always ready to help you out whenever you need it. The facility is very secure since you need a specific code to get to your unit. I highly recommend this location! read more

Public Storage - Self Storage Near Me - Walnut Creek, California

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We've used this place several times and LOVE it. Really super clean and the only climate controlled units in the area (that I am aware of). Very safe, too. The staff is very friendly and professional. I wouldn't go anywhere else. read more

I recently ended my rental in Walnut Creek at facility 08368. The staff have always been very helpful. Today Jordan and Monica we're especially helpful and accommodating. I am terminating my rental because you are consistently increasing your rents at or above reasonable percentages. No break for customers who have been at the facility longer than you have owned it. I certainly would not recommend your organization to anyone in the future. read more

We've been storing our odds and ends and holiday supplies at this Public Storage for over 6 years. Here's our take: 1. Dave (on site manager) has been here the whole time. He's always pleasant with a calm demeanor. If there's a problem, he will take care of it. Most of all, I'm shocked that he remembers me every time I come in. I mean, I go to the same other shopping spots around town and see the same people in customer service and don't usually see this kind of recognition. Think, "Cheers" (tv show). 2. It's clean. I mean, yeah, it's a public storage facility. But, all things in perspective, it's kept clean and well maintained. 3. Entry requires a code. Homeless can't just come in and set up residence for the night. 4. It's busy. People always coming and going. 5. It's very convenient from the freeway and for a central Walnut Creek spot. Downfalls: 1. Price has increased since we moved in and I wish they wouldn't raise the rent on the units. I know it's a corporation, but wish the units had some kind of rent control. 2. The dollies are often not available on the weekends due to so many people moving in and out. Overall, it's a great unit. Pricey. Unit is temperature controlled. I took 1 star away because of the fact that dollies are hard to get on the weekends...it's happened on 3 different occasions that I can easily recall in the last year. And I don't like price hikes. Wish their was a customer loyalty if your unit is already over $200/month. read more

Needed extra space for arrival of our new baby girl. This Public Storage ROCKS!!!! Dave (onsite manager) could not have been more delightful to work with. I had originally reserved the unit for the price that was displayed online (PS website) but a couple of days later the price had dropped by $14. Called the WC site and left a message Dave called back within the hour to tell me they were going to honor the new online price. The entire process, renting, signing paperwork, viewing and accessing the unit was easy and painless. Was in and out in 15 minutes. Got a 5x5 for a great price. Clean , safe, well lit and easy access make this site the best. Thanks Dave! read more

Dominque was great! Very informative and pleasant young lady. We rented a 10x10 unit but it only measures out at 9x9. We have some concerns about security but I think it's just the standard nowadays. Tried to do the contactless rental on their website but once I declined their additional insurance that I don't need I was not allowed to complete the rental online and had to do the whole process in person. So time will tell. read more

We decided to get a storage unit to clear out some space for our baby. We only have nice some stuff in since we were busy and glad we only moved in a small portion of what we planned. Our unit was broken into and anything of value was stolen. They manage to get in without breaking our lock. My only guess is the thieves hope we wouldn't notice and continue to add things. Less then two months of rental and we are removing our belongings out. Sadly since the location was convenient and staff was nice enough, but if you can store securely none of it really matters. read more

Would definitely recommend this place to anyone! Ashley and Dave are awesome and helped me out a ton! Very friendly staff and knows what they're doing. I'm abveey satisfied customer! Definitely go see ashley or Dave about renting your next unit!! Super nice! :)) read more

I went into Public storage to rent a space, and was totally unsure of the size I needed. With the help of Dave, he found me the right size to fit all my junk in. The staff there is very friendly and the facility is always clean. I recommend storing at public storage. Dave is the best! read more

I used this facility for a year and found it clean, efficient, and a good value. When I dealt with the staff they were always friendly, welcoming, and quite helpful. read more

AWESOME ! these guys have been very friendly, nice and hilarious at times. Real cool staff and clean place to store your stuff, they went above and beyond to help us out. read more

Dave is a great guy. This location is run professionally, it is clean and very secure. I highly recommend this place.

If you want a nice, clean & safe place to store some items in the Walnut Creek area I would look no further than North Main's Public Storage. It's temperature controlled so my vinyl doesn't warp. The staff is nice, the manager seems cool & the bathroom is actually clean unlike some of the other public storage places I have been at. Also I would have never thought about getting packing supplies at a Public Storage but the rates are reasonable and it's very convenient. read more

A well managed facility. Super friendly service and fairly priced. Location is kept clean and leaves a secure feeling of ur personal items. read more

Just arranged for a unit at this location. Great service and helpful employees Dave and Derek! I really appreciated their quick action in getting me set up! read more

Don't do it!!! Be sure you know where you unit is and about the elevator before renting here. The long carry and the short elevator window (45 seconds) made our unload and store a nightmare. My movers work all over the country and said they've never seen such difficult access. Calculate triple time for movers hours if you compare this storage to a drive up. I will say the manager was very nice and helpful. However, renting here was a very, pricey mistake. read more

Customer service is of utmost importance to me when selecting a company to do business with, and Public Storage in Walnut Creek sets the bar. Great management and customer support! I'll definitely return to this location. read more

The property is dirty and poorly kept up. Also, once they get you in, prepare for the frequent increase in rent. Our unit just went up by $50/month (no warning). read more

Read my previous commentary about the day of move in, they revoked the "first month free" deal. But now, after 6 months (the deal was one year of storage) they are raising my rates 35%!!!!!!!!!!!!!!!!!!!!!!!!!! Nothing goes up that high, that fast except when supply/demand dictates it. THIS IS PURE CORPORATE GREED! read more

They did not honor the "first month free" as advertised on the day of move in. They increased the rent without notice twice...almost double within a year and one half. When I complained they sent me off to corporate who, after repeated messages left, no one ever returned my calls. Go down the street! read more

We've had nothing but great service for the year we've been here. Dave was very helpful throughout the whole process, and made everything as painless as possible. The whole staff has been friendly during all of our visits, and tonight when we cancelled our service Candace did an excellent job checking us out. Thanks guys, you made the fairly unpleasant experience of having all our stuff in boxes more pleasant. read more

Be aware of the Walnut Creek PS pricing structure. PS automatically increases pricing every 6 months based on market pricing. My unit went up 16.7% after the first 6 months. The only way to hold your pricing for a year is to prepay. I have a second storage unit in the area and they only increase my unit 5% a year! The other issue I have with the Walnut Creek PS location is accessibility. If you use your storage unit frequently, it is a pain to have to use an elevator and walk down long hallways to get to your unit. Unless you are desperate, I would look at other storage facility options before choosing this location. read more

Security Storage in Walnut Creek (n. Main Street) has been my best (by far) storage experience ever! I have had things in storage of and on for fifteen years in two different cities, and they are the outstanding.. The staff is very friendly, responsive and helpful. They have gone out of their way when I had trouble remembering my code, etc. The property is clean and comfortable if you have to spend time inside your space or in hallways, sorting or rearranging things. I did twice on very hot days and it was cool inside. I really have peace of mind leaving my stuff in their care. read more

Dave helped me find the perfect size storage for my stuff he has great customer service and is very helpful! I definitely recommend going to this public storage it's very clean and organized. read more

I came in to get help with a payment and received exceptional customer service from Cartier! She answered all of my questions thoroughly, and had a wonderful personality. I always get excellent service at this location, but she was a true standout! read more

This is definitely one of the nicest storage places I've experienced. Very clean, the office is organized, and the manager, Dave, has always been super friendly and outgoing. read more

Beware of the $1 for first month promotion. I called them and booked a rental unit with the first month at $1 for a storage unit and then the day before my move when I went to the office to sign the paperwork they told me the unit would cost $400 / month and the promotion ended the day before. They guy in the office said who I had talked to on the phone said "is there a reason you didn't come in yesterday?" I said "yes, because you told me I could come in today". I gave my money and my business to one of their competitors.... read more

Dave and Kevin always make my experience at public storage enjoyable. They are 5 stars for customer service, they always make sure I get the best deal! read more

I do not recommend this storage facility. Fees often increase, but amenities are often in disrepair. Then repairs are slow to be implemented. The staff is slothful and lazy. read more

An excellent facility to store personal belongings. The units are clean and well lit. The staff is helpful and informative. The packing and storage materials available for purchase were well stocked and neatly organised. The management was friendly and patient. I would definitely recommend this storage location to any family or friends. read more

Dave and his staff were very helpful and honest in working with me to rent two storage units. Storage was clean and secure in a convenient location. read more

I had a bad start with this Public Storage, but Dave, the Manager came through and made things doable.

Over a four month period I had to move to from a smaller to a bigger locker. Dave and team made the whole experience easy. The facility was clean and well lit, and I felt very comfortable taking things in and out of my storage locker. I would highly recommend. read more

Had a less than desirable experience with this facility. The fee for service increased and the rat pellets they set out were a concern. After repeatedly communicating with staff, the discrepancies they pledged to rectify were not executed upon. There are numerous local solutions that are much more reputable and forthright. Use caution with this facility and strongly consider better alternatives. read more

These guys are great! Dave and Christine are always helpful, courteous and friendly. the place is clean, temperature controlled (great for storing wine) and has excellent security. We're extremely pleased. read more

Came in, it was the end of the month, they were busy, we were in the middle of a scorching heatwave, and they were training a new guy. And, they managed to get us all out quickly and efficiently, all the while with smiles on their faces! Dave was SOO helpful and professional helping us and the trainee. The facility is in the perfect location, the unit was clean, and the climate control was PERFECT for moving! I HIGHLY recommend this facility, I feel like my goods are safe and secure!! read more

Clean, nice staff, easily accessible storage unit. We rented a space for 3 months to store our belonging before we moved into our new house. Space was on the street level and we had no issues. Gets a little busy on the weekends, but nothing our t of the ordinary. Would recommend this storage facility to all in WC. read more

I rented a storage unit here last year. The unit was broken into and we had only been there for less than a month. The unit I had was downstairs (2186). My unit had a huge gap between the top of the wall and ceiling. A person can climb from one unit to another. I don't know if that's how they got in, but to get out with the stuff they had to force the latch from the inside. It's strange because the thief's bent the latch back, closed the door and put a padlock on the latch. I had to cut it off, the office didn't have bolt cutters. I had a Police Officers come down and look at the unit and file a report. We went up to the office and talked to the front desk clerks. The Police officers ask if they had video cameras inside the hallways of the storage area, they said "NO". The units are not individually alarmed and there are no video cameras on the inside hallways. Most of the things that were taken were items taken in a hurry. I don't know why they chose my unit, maybe they saw me moving in and the thief's are people renting the units there. They didn't seem to look thoroughly inside boxes. I usually don't write reviews especially bad ones, but this is a warning to customers and people looking at this place for storage. I have nothing against the people or the place. This is what happened to me and I hope it will raise awareness. read more