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    Public Storage

    3.0 (78 reviews)
    Closed 6:00 am - 9:00 pm

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    Great security just take the door off the hinges.

    I have been here about a month and I received a call from Dominique that my unit was broken into today. I had two locks on the door. The thieves broke through an outside entrance door then took another door off the hinges and then into my unit. Security is a joke and they make you sign paperwork that you, not them, are responsible for theft. WTF I spend nearly $300 a month for storage and security and it is a joke. I lost over $20,000 of personal items. The police came and told me this is a regular occurrence at this place. DO NOT USE THIS STORAGE FACILITY. IT IS NOT SECURE! FIND SOMEWHERE ELSE. Hope I can prevent some heartache for someone else.

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    15 years ago

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    8 years ago

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    7 years ago

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    12 years ago

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    11 years ago

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    15 years ago

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    10 years ago

    Dave is a great guy. This location is run professionally, it is clean and very secure. I highly recommend this place.

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    13 years ago

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    12 years ago

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    11 years ago

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    8 years ago

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    13 years ago

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    11 years ago

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    11 years ago

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    14 years ago

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    12 years ago

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    15 years ago

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    10 years ago

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    12 years ago

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    11 years ago

    I had a bad start with this Public Storage, but Dave, the Manager came through and made things doable.

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    11 years ago

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    Page 2 of 2

    Ask the Community - Public Storage

    Review Highlights - Public Storage

    Dave helped me find the perfect size storage for my stuff he has great customer service and is very helpful!

    Mentioned in 15 reviews

    Read more highlights

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    Until today I probably would have given them 4 or at least 3 stars (lower because of frequent price…read moreincreases). The place is clean, usually has enough carts, has a convenient bathroom, and my stuff hasn't been taken. Today I get there at 6:05 pm, and there is this sign on the gate. So I can't get in. The office is closed - apparently it closed very promptly at 6. I could have been there earlier if I had known - like if they had sent an email informing me of this rather significant change. They clearly have my email, as they keep sending me emails telling me the rent is going up. But no, I had to drive there and home for nothing. Not happy.

    I've been renting here for years, and the access-hour issue has become unacceptable. The property…read moreadvertises access from 6 AM to 10 PM, yet for the past few months tenants have been told they need to leave when the office closes at 6 PM and that access is only during office hours. If access hours are being changed, that needs to be formally communicated and updated everywhere it's advertised -- not handled verbally by staff or by a piece of paper taped to the gate keypad. There have also been repeated issues with the on-site manager, Dana. I personally had a problem regarding my service animal when she instantly yelled at me that dogs were not allowed on the property and would not listen to anything I had to say. I ended up leaving and contacting the district manager, who clearly told me that service animals are allowed on the property as long as they are leashed and said he would speak with her. Dana had also put up "no animals in the building" signs, which mysteriously disappeared the day after I contacted the district manager. Lastly, I've had two rent increases within one year and am currently paying around $280 ($300 with late fees), despite requesting multiple times to move my payment due date to better match my pay schedule and being ignored. Meanwhile, the exact same size units online are listed between roughly $108-$170. I've been at this facility for over three years and have watched it steadily decline. At this point, management either needs to honor the 6 AM-10 PM access customers are paying for or clearly update the policy.

    Stuf Storage - Walnut Creek

    Stuf Storage - Walnut Creek

    4.5
    (2 reviews)

    Stuf Storage is about what we were looking for in a storage company…read more The Walnut Creek location of Stuf is very clean and I was able to move in and later drop off items at the unit easily. The biggest neutral is as another reviewer said, Walnut Creek's location is not accessible, as it only has stairs to the space while the Oakland location has a lift. However I found the Oakland location much harder to navigate (dark) and a lot less clean. A few things to note about Stuf are that the process of signing up is not smooth and they now require a move out photo, subject to a $150 fee, which isn't listed in the sign up documentation. However I could see this location of Stuf being useful if you stay in Walnut Creek regularly or rent out your home, as it's close to BART and several of the local hotels. All in all, we've been very pleased with the company and would definitely recommend them to those needing something walking distance to downtown, but would prefer if they had more of a membership/pod set-up where you're given the ability to switch locations and turn off and on your tenancy.

    Customer service is great, quick to respond. The storage area is clean. There are a few things that…read morecould be better. The Main Street location has stairs that could be an issue for someone with trouble walking. It would be perfect if storage owners could use the garage when loading or unloading belongings. There are cameras, but still a little scary if alone because it is an indoor facility. Clean for sure.

    Public Storage - selfstorage - Updated July 2026

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