Vermin got into my storage and ruined all of my things. DO NOT use this place unless you want to lose your belongings to animal droppings and urine. There should be a zero stars option read more

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My unit was broken into, along with several others. We have no idea when this occurred as they did not follow their own security protocols. The onsite manager refused to make a police report. Precious documents from my deceased father were stolen- I am absolutely heartbroken over this loss. For the amount of money I paid every month for an inside, secured locker, with supposed security, I am just beside myself. I strongly suggest finding another facility to store your items. read more

Like others, rates jumped after just 5 months. Doubled from the rate advertised online. They currently are advertising a rate of $22 which is nearly half what I am paying now. What a joke. read more

55.56% rent increase after 3 months! Ongoing issue with locks being cut and items stolen from units. DO NOT RENT A UNIT HERE! Three months after I moved in, I received a notice that my monthly rent would increase by 55.56%. The notice stated that my "promotional rate" had ended and they were adjusting the rent to "reflect the current market." I did not have a "promotional rate," I had an internet rate, and nowhere did my lease indicate a rate increase after 3 months. Theft is rampant here. Most of the thefts occur on Sunday because there is nobody in the office on that day. This is the day I usually go to my unit. The first Sunday after I moved in, the lock on my unit was cut. All I had in there at the time were papers and photos - nothing worth stealing. The next Sunday, I observed 2 people moving items over the back exit gate, including a new TV in a box, designer tennis shoes, and sports equipment. I called the manager on Monday and he was well aware that this had happened as there is a camera at the back gate. He knew who the thieves were as they had done this in the past. They climb over the back gate, cut locks with bolt cutters, and steal anything of value. Stay away from this place. read more

I gave this place 5 stars but that's only because of my check in process with Miss Amanda !!! She was super friendly and all around a Rockstar at helping me get my unit situated. She even went out of her way to go and grab me a cart so I could unload my things out of the car. She makes this place worth storing your items at !!! :) Thanks girl! read more

Mike the manager was amazing and communicative and kind. The storage spaces are as expected, a smidge pricy but that's just about everything these days! Thank you again Mike for making this such a great experience. read more

Should've listened to other reviews regarding rate increases. Sure enough just after 4 months the rent has indeed doubled. Better off somewhere else. They'd probably raise it again after another few month's. read more

Good location, very clean and spacious and Michael was great and made it easy for me to complete the rental application.

Buyer Beware, I got a good price on the internet for a 10x10 unit and within a few months the price increased almost $100 dollars for no apparent reason. In addition, they do NOT prorate your unit. So, if you are charged on the first of the month and move that same week, you receive no money $ back. Be sure to read the fine print, ask questions and get it in writing. All the best! read more

The management Rex was helpful and kind, my son moved into his unit the documents were easy to sign right on my phone

Amazing customer service during the setup of my lease, thank you Marcos. Saved me a lot of $$ thank you

Extra Space Storage is the best! I was looking for a place for my stuff, while I'm in the middle of moving and found this place on accident! Amanda, is the one that helped me out. I told her what I needed and she helped me step by step to get the actual space I needed at the right price! I appreciate her patience with me! Thank you again Amanda, you made this transition in my life easier! Will recommend! read more

We came in today and Amanda was so incredibly kind. She showed us our storage unit, helped us find the best insurance policy for our things, explained everything we needed to know before we signed. Overall such a great experience! Thank you Amanda read more

DO. OT RENT HERE, THEY ARE NOT HONEST I got a 5x5 storage unit at $58/month, for what I need to store I thought perfect. Exactly 3months later I got a notice in the mail saying for the exact same storage unit the fee was going up to $108. More than 50% increase, to keep up with taxes in Concord Monument of all places. What a joke DO NOT RENT HERE. Public Storage of Concord Ave for secure rate, and fair prices. read more

Extra Space Storage - Letter from business notifying rates are going UP by almost double what I currently pay after only 3 months. JOKERS - Self Storage Near Me - Concord, California

Went in here today looking to switch my storage from a different provider. The lady I met Jax was extremely nice and knowledgeable. I will definitely be getting my stuff together and renting from her in the future. She has exceptional customer service which you don't find anymore. read more

When I moved to the bay area I needed a storage place and this one was close to where I lived and looked clean. Some folks have mentioned that the units rental price would go up. I did experience the same thing, however, for how clean the facility is, and how friendly Mike has always been, the added cost didnt seem like a huge negative. I think mine went up $25. Perhaps it would be good to know up front that the price will go up. To be honest, I don't remember if that topic was discussed but considering I'm normally one to hop and holler when I feel like I'm being cheated, I have to assume that it was something I knew would come up. Clean facility, friendly staff, never felt there were any security issues. That's just been my experience. read more

Extra Space Storage - After 2.5 years, moved out. No issues. - Self Storage Near Me - Concord, California

Amazing customer service. She was so quick getting me the unit. Very friendly and professional. Excellent service.

Jax is the un reliable, uneducated brown noser I have ever met. You can't scratch your ass here without someone checking the rule book to measure the distance of hand to ass. Taking pictures of my things, banging on my door when I have it shut to enjoy moving my personal things and testing equipment to make sure it still works in PRIVACY. They don't care about that here. I would recommend another storage facility with much less drama driven staff. read more

Extra Space Storage - Self Storage Near Me - Concord, California

We lost our new cylinder lock in our unit, somehow. We called and got an immediate answer from Jessica and she was quick to the rescue with a new lock. Her positive attitude about our situation made us feel much less embarrassed for something so ridiculous. Great customer service, again! read more

Operating on expired elevator permits... this permit expired in January 2020 and it is December 2022... the facilities smell bad and they raise their prices without notifying the customer buy nearly $50-$70 in one month. $88 went to $130 and climbing. read more

Extra Space Storage - Two year old expired elevator permit - Self Storage Near Me - Concord, California

Amanda was a gem! She was super efficient, made the process quick and painless! Would highly recommend! And the price was right!

Service upon check-in was fantastic smooth sailing with signing the contracts online.

5 stars for Tara!! She really helped me out in a tough situation with a random storage rent increase, I had came down to the storage unit a few times and called but didn't really receive the help I truly needed until I called today and Tara fixed my issue within a span of a few hours! Don't get me wrong the other staff tried to help me aswell but she MADE IT HAPPEN! And called me back like she said and now my unit is safe and my bill is paid! Thank you again so much if you're reading this read more

5x10 was $80 per month when i moved in. They have raised the rates so im now paying 200 per month. That's unacceptable Also the manager won't let anyone place anything in the hallway To organize/clean their units. If I want to get my motorcycle helmet in the back of my locker, I have to show up with a U-Haul and move everything in the front of my locker into the U-Haul. And then put everything back when I'm done. If my rates are not readjusted and lowered I'm vacating my unit. Go to public storage a block away and its half the price for the same size unit. read more

I came in right before closing and Tasha was very accommodating, generous and very attentive. She went above and beyond to ensure we knew were our unit was, explained everything we needed to know to make sure we understood the guidelines and rules. Made my day interacting with Tasha. Thank you for haven an employee like this. read more

I've been using Extra Space Storage for two years. great team members in the office they're very helpful and courteous. The property is kept clean!!!! I wouldn't go anywhere else! I love Extra Space Storage. read more

Michael really is the best! He makes the process pretty easy and is very thorough and makes sure that all questions are answered. I told him that if I still had my company, I would hire him in a heartbeat. As I drove up first thing in the a.m., Michael was outside the gates picking up trash. This is the cleanest facility and feels very secure. read more

Reserve a unit online and did my transaction with Mike. He was friendly, knowledgeable, good customer service and made my transaction smooth. Thank you read more

Have been renting there for over 2 years always clean and well lit. The elevators smell good too. Lost the key to my lock and they helped me out lickety split. Saved me all kinds of money on having a locksmith come out to cut the lock off. Super friendly and helpful. Mike and the office gal helped navigate paperwork and emails with 3 family members involved with one rental space. Super helpful!!! The best!!! This is what I remember customer service being all about. Thank you!!! read more

For a corporate storage facility it is what it is . Good location and clean . However it's seems to be every two months they are raising the rent to way high prices . Which has me in awe because their elevators are over two years past there last inspection date . High prices and unmaintained equipment are a no go . read more

We highly recommend the Easy Space Storage facility on Monument Blvd in Concord. The facility is very clean and well-maintained. The staff has been very responsive to any questions or situations that have come up. If we need to rent space in the future, we will most definitely turn to this facility once again. read more

If I could give it 0 stars I would. Rented a storage unit here and the unit got broken into in the first two weeks here. However, there are no signs of forced entry which leads me to believe the people that work here are the thieves. Word of advice, don't rent a unit here if you value your things. Not only were things of value like bikes, were taken. They stole many items that are of personal value and irreplaceable. read more

really great management and very helpful. would recommend this storage space to anyone near by or looking for a facility.

Mucheal and Jackson are very professional. I signed up for storaGe and ready to go!!!!

Customer service Monday/ Memorial Day was poor. Access gate was left open / unsecured. Office appeared to be closed. Googled & Called the main number to speak with someone (this location's voicemail was full & not accepting any more messages. Nor did it refer you to another number to call). Reported gate. Was told a message would be sent to staff who were supposed to be on site. Awhile later, as I went to use the restroom, the gate was secured. Restroom had no toilet paper. Banged on office door (which now had a Back At xx :xx sign posted). Before giving up, As I was flipping off the door due to no response, door opened. Was told by the staff that he would refill tp when his lunch was over. Asked when, response was in 25 minutes. Now, this tp dispenser was one of those double giant roll dispensers with space for two huge rolls. Both were empty. Checking the supply daily seems reasonable to me. Responding immediately to a need for tp also seems reasonable to me. Must not be to Extra Storage Space staff. Very disappointed. Would leave & find another facility if I had the means to do so. My previous experience with Michael at this location has always been pleasant and satisfying. Unfortunately, Michael was not working the holiday. read more

If I could give them zero stars I would. I moved into my unit 3 months ago at a great rate. They were very helpful at the time. Now, a few months later, they sent mt a sneaky letter in the mail telling me I received a "promotional rate" and then proceeded to tell me my rate was going up almost $100 a month. At no time before I signed did they state I was receiving a promotional rate. Very misleading. Make sure you know what you're signing before you put your items into storage here or you will be trapped into paying more than you agreed to. read more

My unit was broken into, and I understand that there are break-ins everywhere. I know I have to accept the consequence as I did not use a reliable lock myself. However, I have been using the same type of lock in the past 7 years and never had a problem with it. Therefore, the main purpose of this post is to let readers know how often these things happen at this facility. I hope that customers share their experience more often so that the reviews here reflect the reality better. There are other posts about break-ins as well, so readers may want to keep track of the frequency of thefts if this is one of your concerns. The thief broke my lock and took stuff out. After that, he/she replaced my lock with another lock so that the theft was not discovered until I visited my unit again a couple months after my previous visit. I wonder why the staff always put a sticker on our locks. I suppose a lock without a sticker signals that a new lock has been placed. This is actually a good practice as it can provide evidence in a case like this. How could a lock be replaced without the customer being there? I believe the code we enter at the gate can provide a record of the customers visiting the facility every day. However, if there is no follow-up after the staff discovers a new lock, then what is the purpose of putting the sticker on the lock? What I am trying to say is that the theft could have been traced if the staff had informed me when they found a new lock and checked that I had not been there the day before. Another problem is that the rent goes up too often and too much. I once had another unit with Extra Space Storage in another area, and they almost doubled the price within one month. Here, I have been with this Concord location for less than 4 months, rent has already gone up 40%, not to mention a theft has already happened. Cleanliness is something positive I can say about this facility. The staff are fine, and they also provided a new lock for me after mine was damaged and discarded. However, all in all, I have been using a storage unit in the past 7 years, and I would say that this location is the least safe among the others. Some storage places require customers to use certain kinds of lock only, and I think this is a policy this location should adopt. read more

The facility is nice and you you often see staff cleaning the grounds and maintaining the inside of the facility. Unfortunately, the constant rate hikes are outrageous and not worth it. Within two years my rate has gone up 30%. The real stinger is the website is offering smaller units for 30 dollars less a month. Without knowing the rate ceiling I can longer be a renter at this facility. Guess it is time to Marie Kondo and give up on storage units. read more

Jax was great as I was in a hurry and she had me into a new unit within a few minutes. The place is clean and I would definitely recommend since they have outstanding customer service. read more

I have been so impressed by the service, cleanliness and efficiency of the Extra Space Storage on Monument Blvd. in Concord, CA. We needed a storage space the day I put in the request and within minutes, it was booked and available, complete with a follow-up call from the facility to see if we had questions. The entire complex is spotless and well maintained. I'm very appreciative of how it all worked out so perfectly in such a short amount of time. THANK YOU MIKE! read more