First time to publix and not going to lie I just came here for the sandwiches which I've heard so much about! I would say the price was fair and the quality was way better than your average subway or Jimmy Johns. Wish we had one in Colorado! read more

Publix - Outside - Grocery Near Me - Smyrna, Georgia

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Went shopping here last Sunday and my cashier DeeAnna was the absolute sweetest. She sparked a conversation about my groceries and wished me an early happy birthday. I told her I bought a home over here about a year ago and been meaning to get a Publix card for the longest and she found me the information to finally do it. I always experience good service and a smooth shopping experience when I come here. read more

As far as Publix locations go, this one isn't the worst -- but it's not perfect either. The main issue I've run into is that sometimes items on sale aren't in stock. They do offer rainchecks, which helps, but I just wish they would plan a little better and stock more of the sale items up front. Outside of that, it's everything you expect from Publix: clean, well-staffed, and organized. A few times I've even had employees approach me directly to ask if I needed help finding anything, which is rare in most grocery stores. I think one time it might have even been a manager. That kind of attentiveness definitely stands out. What I appreciate most about this location is how the staff genuinely connect with customers. While checking out one day, I saw a cashier having a full conversation with a regular customer -- not rushed, not fake, but a real interaction. It's refreshing to see people treating their jobs like more than just a 9-to-5 task. That sense of community makes me keep coming back, even when they miss the mark on stocking sale items at times. read more

Honestly theres nothing special about this location. Its not bad but nothing special. I will say though the "international" isle is lacking. Often missing items I go in specifically fort hat - otherwise I shop elsewhere. Also it's worth nothing that their parking lot os pretty awful. Like many Publix it's bad but the epople are so agressive and rude and jsut so bad at being spacially aware. It kind of puts me in a bad mood before even entering which is a shame. (this applies mainly to the Publix specific area of this shopping center - once you spread out to the shops on the sides its not as bad frankly) read more

Publix subs are great... if you're not in a hurry. I ordered lunch and had enough time to rethink my life choices before they finished slicing the cheese. They suck and have always sucked and will continue to suck. Poor management for using people to make subs that can barely speak and move like sloths. Been like this for 4 years. read more

Publix continues to piss me off with horrible customer service. Pay your staff more, get some new staff, do something please!!!

I have never had much interaction with the Publix Bakery outside of scooping up premade cookies and cupcakes for work or a party...or the occasional cookie for myself, that is until now! We decided to use Publix for our upcoming wedding cake and cupcakes. The process has been very seamless and easy. The staff has done an excellent job of making sure this is one less thing I have to worry about leading up to the big day. We placed an order for a simple two tiered cake along with 36 cupcakes. After I placed the order, I needed to make a change and it was easy to do thanks to the staff! In addition to the ease of the process, the cost which is only $130, is equally great! I have always loved Publix for a variety of reasons and now I can add the Bakery to that list! This overall location is still a solid 4 stars until they get an update, but the Bakery is 5 stars all day! read more

Publix has the BEST Bakery & Deli of ANY Grocery Chain I've been to. Their Food is FRESH & DELICIOUS! The Store & Employees are ALWAYS Clean! The Employees are ALWAYS Courteous & Helpful! I LOVE their BOGO Sales, I SAVE a lot! read more

Great service at the deli, I love stopping by for a pub sub and always end up picking something else I need on a BOGO deal.

One of the smaller Publix locations in the area but they still have everything you need in here. The deli can take a while sometimes even when it is a good number of people working back there. The store is clean, I haven't seen any bad produce at this location. read more

Good subs made fresh while you wait or order online Bakery- fresh bread all type Good service in all departments read more

So because this Publix is on my way to my destination, I stop here. Yes it's clean but the folks are not very customer oriented. If you are not doing anything in your area , why not help the next person??? The Mgr just standing conversation , while the sandwich maker need help... OMG , I need a new Publix....So I'm still waiting to get a sandwich made no one on the line but myself, 4 people walk up to the Hot meals and automatically a worker shows up. He did peep me standing on the Deli line but did not acknowledge me at all but with a side eye. Whew I really hate to go to a different reason why I wasn't helped, because this is a mixed neighborhood.... I come early so if it's a long wait , I'm still on time to where I'm going. Now while my sandwich is being made, there's a line behind me.. about 4 people.. tsk tsk tsk.. Do better Publix ... for those prices... read more

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I just called to get automatic refills on my prescriptions since you can't do it from the app. Someone in the pharmacy department answered the phone with an attitude and all I said was yes hello I'm calling to get my refills. Before I could finish I hear music and the phone is being transferred to someone else. If she never answered the phone the way she did I would have thought it was a mistake but it wasn't. That was very rude to just transfer me mid sentence while I'm talking. The next person that helped me was very nice. I come here often and everyone has always been so sweet and helpful. Not sure where you found this person from. read more

I had the privilege of dealing with Libby the pharmacist today. In getting ready to go out of the country for an extended amount of time, Libby was extremely helpful in making sure I will not be without all my important medications. Hands down would refer publix pharmacy and Libby the pharmacist for all your medications! Thank you Libby! read more

This publix is wonderful. The staff is always friendly and helpful. However, some deli attitudes need some sweetening and polishing around the edges... This publix is neither too big, nor too small. I can dash in and out quickly if need be. read more

I have been shopping at this Publix since it opened. Great location but they don't carry a lot of things that other stores do. My main issue is the deli. Whatever you do don't order online for store pickup. it will never be ready. Twice now I have ordered a sub and arrived at the time I scheduled and hung around for 20 minutes with no sub. They don't fulfill online orders adequately . And I usually order 45 minutes ahead of time. Both times walked out with no food after 20 minutes of standing by the deli with no eye contact from the staff. read more

Pros: proximity, smaller size, newer, friendly employees, stuff is fresh Cons: employees have no clue what they carry or where anything is stocked, brands/products don't seem to have continuity (i.e. they carry something for a couple months and then -poof- it just disappears), produce is ridiculously priced, and WHERE THE TINY CARTS, MAN?!? We're not all shopping for a fam of five. Update: Why does it take 8min for a sub to be made, esp. when there are 3 people behind the deli doing JUST sandwiches? And for real: it's been a year. Where are the tiny carts? Too many clueless soccer moms with 14 kids blocking the middle of the aisle in here with their carts... we need smaller carts like...every other store in the metro area. read more

I guess the store portion is fine, but the Deli will never, and has never, had an online order ready when it was promised. I'm dozens of orders into to trying to prove this wrong, and I keep putting on the clown makeup every time. It's really on me at this point. read more

If I could give this Publix no stars I would. In particular the bakery section. I've gone multiple times and it's always the same terrible attitudes from the staff. Not only that they clearly don't practice hygiene either, the women who was handling my petite cakes decided to pick up her cell phone while grabbing the cakes and continued to touch her phone. I took the cakes out of fear of angering the staff but I should of honestly left it there. I will definitely not be going back to this Publix. read more

Clean store and friendly staff. Very organized and well-kept. The store does not feel big, but it houses everything you can think of. They have a huge selection of wine and cold beers. I've always loved publix, and so excited to have this new store so close to home. read more

Shopped Publix stores far & wide, all consistent with the Publix friendly yet professional experience, welcoming experience, responsible customer oriented staff , except this one! It is the most convenient & closest to my new residence, & so I gave it ample opportunity to grow on me hoping for that one interaction with the one associate who will bring back that Publix feel & reset my impression of this store. Yet I walk out every time feeling weird. -Never enough lanes open during peak hrs. -Cashiers carry on with the least sincere greeting, reciting the 2 key questions, & behaving as if their position is beneath them -employees running & screaming across the parking lot like kids on recess. -receipts do not provide a link to leave feedback on Publix's site to find direct resolution. I will gladly drive the extra few miles to another location. So disappointing read more

I like this new store. It is well laid out, nicely stocked and I find the prices reasonable. Best Part- Who knew Santa shopped here? I ran into him while he was buying fried chicken! -Traffic Nightmare- My only concern is there are only a few exits for the whole complex. The exits are narrow and cars back up into the lot. This will only get worse when the 290 apartments and other retailers move in. The Spring/ Concord/ Atlanta Rd intersection is already congested. I sat through 2 lights to turn onto Spring Road- and this was 2:45pm, not even rush hour. How was this zoning approved? read more

Publix - Who knew Santa shopped at Publix? - Grocery Near Me - Smyrna, Georgia

This review is for the bakery at the Duval Station Publix. They do not appear to be short of staff, but they were unable to complete a very simple birthday cake order. Among other things, the cake did not have Happy Birthday written on it.. The reason? They said the ticket instructions were unclear. The instructions were written by their staff. If the reason is that they were short of staff, they could have told me. I could have ordered the cake elsewhere. read more

Literally waited 20 minutes in line while one person was ordering a sub and finally when it's my turn the person in the deli tells me they don't have any chicken tenders left to make a sub. This was an absolute lie as I could see 20 chicken fingers in the back just sitting there. It's bad enough that it takes about 15-20 minutes for someone to make 1 sub at this location but to lie to a customers face is ridiculous. read more

Publix is always nice, friendly, and clean. Will agree this Publix is not run very efficiently. Most people don't know where to find things. I've seen employees putting items in the wrong spot just because they can't figure out where it goes originally. Lastly, multiple times trying the online easy ordering at the deli and every time it's not ready. They don't look at the tickets and prepare the items and it's very frustrating to wait an hour to pick up a sandwich to see they never looked at the orders in the first place. read more

I don't come here often because I hate food shopping so I always send my wife. However, my experience here was great compared to how I feel at Walmarts. Not saying there is anything wrong with Walmart. In fact that's where I do most of my shopping if I don't want to wait for an amazon delivery. All I'm saying is that even though there were a lot of people here, it was still very clean. They were stocked. I actually saw the store manager walking around fixing the things on the shelves so that you wouldn't have to reach far back to grab something. Everyone seemed extremely cheerful and happy they were there. Which I mean maybe I came in right after shift change lol. The only thing that sucked was that the parking lot was full, but that's because people like to come here...duh. As far as prices go. I don't know I would say they are about the same as anywhere else here in this state. I'm used to being able to go to food lion in Virginia where I got a discount for pretty much everything because I had the free food lion card. But yeah this place is super convenient, and they also have a pharmacy. I actually got my flu shot here in the middle of the afternoon with no wait. I'll drop you guys some pictures. Hope this helps. Also, why did you read all of this? Go shopping! read more

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Worst sandwich experience ever. Ordered online for 11:35 am pick-up, got there at 11:35, asked for my sandwich and was told they did not see the order until then. A few minutes later I was brought someone else's order, I told the lady my name is Brandon and she was handing me Harry's order (as per the name on label). She said the sandwich is right it's just the wrong label. I told her I had three sandwiches at which point she returned to the back. A little after 12 she emerged again with three sandwiches this time. I went home to discover none of the sandwiches had cheese, and my wife's veggie was only jalapenos and oregano and completely inedible. The worst part: my wife wanted Subway and I asked for Publix instead. And she paid!!! read more

I spend a lot of time in this Publix and so far so good. The deli counter not so much. Ordered a sandwich online, came to pick up...it wasn't ready! I had to mention it to someone, apparently it got overlooked. Then when I get home- sandwich is all wrong. I won't do that again. If I want one I will stand there and watch....which rarely happens because its always too busy. read more

I love Publix in general, but I love this particular store! Let me say that I have visited at least once a week since their opening, and the customer service is ridiculously amazing! Every time I have walked in the store, I have seen at least one if not two or more managers walking around. Perhaps they are not managers, but the white collared bottom down shirt and dress pants are a dead give away. Some are dressed in suits. Either way, management is visible each time I stop by. Not only are they visible, they are kind, outgoing, and personable. They always speak. As a matter of fact, every single employee in the store acknowledges you and asks of you need help or starts up a conversation with you. It is so refreshing. I did purchase some prepackaged chicken a few weeks ago. I always buy the same chicken which is 9.99 for a 24 oz bag. That week, there was a sign that said it was on sale for 7.99. This happens every so often. So, not needing any, I purchased some chicken anyway. Once home, I realized I paid $10.04 for the bag of chicken. I drove back up with my receipt. The manager at the service desk was beyond polite, helpful, personable, and apologetic. The chicken was supposed to be $7.99. He refunded the entire amount which was beyond what I expected. Great store! I hope the cleanliness and stellat customer service are here to stay after the newness wears away! read more

I absolutely love Publix but this location just rubs me the wrong way, the deli is always closing down at 7:59pm sharp when the store doesn't close until 10pm. The customer service is subpar in comparison to other Publix locations ( a bunch of clueless associates) and everyone looks as if there in a daze at this publix! read more

I've come here multiple times now since moving to Smyrna, and I like the store, but what is with the cranky cashiers?? I was trying to help out by bagging my own groceries, when the cashier said, "just waiting on you ma'am." Which sounded sarcastic to me. Yes, let me pay for my groceries and get the hell out of here. You're welcome lady! read more

I went in to buy milk I shop here sometimes. Went over to the bagel case there was a fly sitting on top of the bagel employee told me she was bored not much to do. read more

I have tried to like this Publix because it is in walking distance but they have continued to let me down. At first it was the lack of sides after a certain hour even though they were still open for 2 hours. Today it was just horrible customer service. I understand that you are busy but at acknowledge the fact that I am standing there. I just wanted some baked chicken wings which there were 2 trays of. The employee did not say hi by or screw off until I called them out on that. Even after being told that some one was coming to help no sign of any one. I like Publix but I will not patronize this one again. I might have to drive a lil farther but that is okay !!! I'll just go to Kroger read more

Maria in the deli provides me with probably the best customer service I've gotten at Publix! She was new at it too! Very impressed! Thank you! read more

This is my favorite grocery store in this area. The main problem is the quality of their bakery goods is not up to par. For example the carrot cake slices are always very dry and sometimes their cupcakes are crumbly read more

There is a problem with the deli worker's attitudes - they must hate their jobs. Their customer service is abysmal and customers are treated as an inconvenience to their cleaning and other tasks. This is not isolated to just one person... it seems like the culture in all of their stores in Smyrna. I won't return. read more

Renee at the sub station is the best! I work late and she didn't mind at all making me the usual. Many thanks for your hospitality!

This Publix is great. I walk there nearly every day after work and base my meals on the bogo deals. It is always clean and well organized. I am so happy with this addition to the neighborhood. read more

I want to start off by saying I LOVE Publix. However, this Publix is different. I go to this location because it's literally down the road from us. The manager of the store (the lady) is pretty rude. It's impossible to get a sandwich there in under 10 mins - and they don't care. But the big issue I have is with the bakery. I have never ever had issues at any other location and this includes locations out of state. We have someone with an allergy and we COMPLETELY UNDERSTAND that THERE IS NO GUARANTEE THAT THE ALLERGEN WON'T BE PRESENT. So when we place an order we just let them know, and they usually make a note and we never have a problem. They let us know they can't guarantee and all that jazz. But for some reason the lady who bakes/decorates the cake always tells me no. Just straight out no, that she is not going to be careful and no she won't write down the note. I've asked to speak to the bakery manager and he got very defensive because "she is their best decorator." He was rude and didn't seem to care. I've canceled my order twice (because I wanted to give them the benefit of the doubt). I'm glad they are more worried about decorations then just a small note and a bit of caution for someone. Ive let all my friends and family know and they no longer order from their either. PS: why don't they have the little carts? read more

Great location, great quality, great service! Staff have been extremely friendly and helpful. A lot of great "ready-to-cook" dinners in the meat and seafood dept. They offer fresh sushi as well. The deli made a great custom-ordered wrap for lunch. I've purchased a couple of delicious pies and cakes to take to parties and all raved about them. read more