I highly recommend this O'Reilly store for your auto parts and supply needs. I went there today…read morebecause my headlights were out and the assistant manager, Manny was extremely helpful. He went above and beyond to make sure I had safe working headlights. He was professional and courteous. I like doing business with people I trust and truly want to help. Manny was that guy. I have been to this store many times over the years and have never been disappointed.

Well... the website says they'll price match. I showed Nic the price for in store purchase in…read moreWalmart. The item was in stock and available. Nic goes and talks to the manager. The manager says they won't price match Walmart. I had to leave out of principle. I was about to spend around $100 too. That's too bad. I really liked this place too. Welp... Walmart and Auto Zone it is.

Lloyd ROCKS! And so does Ethan G.! Some people are good at…read morecar stuff and some aren't. It's like a foreign language to me. My car showed me I had low key battery on both key fobs and I tried calling a local specialist, but they hung up. I called Auto Zone on Northwest Hwy.-I had been there during the D'Allas-ka event in January when it was snowing here, and they were super helpful, so I thought I would go back. Lloyd answered! A live human! Helpful, courteous, come on in! Lloyd makes it feel like Grapevine is Mayberry R.F.D. or Virgin River! I showed up and told Ethan G. I had called for car key fob batteries and he immediately went to work on it. Not pointing me towards the aisle, literally getting the batteries, cutting the pack open and installing them in under 5 minutes. It's not his job. He could've sold them to me and I would have spent the next two hours doing it (not kidding!) Ethan G. made my day. When I was leaving, Lloyd was in the parking lot, assisting another customer with something on his car, and he waved goodbye to me. Again, beyond the call of his job description to go outside and help someone out with an issue, but he was going way above and beyond, and it seems like this is his default. Thank you Lloyd, Ethan and the great people of Auto Zone Northwest Hwy!

That manager helped me and had such an attitude that I would prefer NOT to go back…read more Someone needs to explain to him that people who come Into his store are there for help not to be treated like 3rd rate trash. I personally have been in the auto parts industry for over 45 years and this person was rude, with zero empathy. I can't imagine why anyone would go in there after being treated so poorly.

Wonderful service at Grubbs Acura as always! I realized my…read morecar was only with 10% oil and made last minute call for A1 Service. Got in the time I want to and got my car ready in time. Love the service they continually provide for my Acura TLX. Thanks !

I attempted to purchase a pre-owned Acura from this dealership. After three days of asking for an…read moreout the door price I did not receive one. I spoke with the sales person on Friday, Saturday, Sunday I was sent a video but still no out the door pricing. On Monday, I was told again they would get the pricing it to me in "10 minutes". I was prepared to purchase and had financing completed with my bank. After not receiving a call back after over an hour on Monday from the sales department, I called back and was told the car was sold. The manager then tells me the vehicle was sold on Saturday BEFORE I was sent pictures and spoke to the sales person for two additional days. The excuse was they were looking for a different vehicle for me. This was never disclosed to me and if they would have asked or been honest I would have told them I was only interested in this vehicle due to the interior color. I was not interested in driving to Dallas for just another used TLX that I could find where I live. I would not recommend this dealership. A little honesty and disclosure could have saved me as well as them a lot of time.

also a business owner in grapevine , highly recommend these guys . they did what they said they…read morewould do and more very impressed . top notch pearson plumbing. curtis pearson

From the owner: We have the best prices in town and can install same day depending on the product needed. read more

I have been needing wiper blades for several months for my Audi Q5, dropped into this store to see…read moreif they had ones to fit. Not only did they have them but they were on sale, yay! I asked Lane, the gentleman helping me if he would mind "popping" them on for me and he was more than happy to do so. Turns out this was not as easy as it looked, they are like a Lego project- took awhile to figure it out but he got it done and was so nice about it! I was very impressed how helpful he and the other employee there was! Thank you both so very much! Napa rocks!

The previous reviews made me nervous to even make the 3 hour drive to Grapevine for a vehicle; so I…read morestopped at another dealership 2 hours from home and it was catastrophic to say the least! My husband drove me the extra 1 hour to Grapevine where I called ahead, told them what vehicle I wanted, what I wanted walk out the door final pricing, and what interest rate. This probably was the smoothest transaction I have ever had in 18 years of car buying! No hassling me over warranties and such; I was at the dealership about 1 1/2 hours total; test drive and waiting in line for financing to sign for the car (they were SUPER BUSY) and we were on the road home!!! I would make the 3 hour drive again if needed!

I had a very disappointing and unprofessional experience with this dealership and would not…read morerecommend them. I was shopping for a used Honda and from the start the process lacked transparency. I was initially given a quote sheet with no APR information and had to ask directly for the interest rate details. When financing was presented, I was pushed toward high-interest in-house options over long terms, while my pre-approved credit union financing was dismissed as "impossible," despite being an approved loan Throughout the process, I experienced repeated high-pressure sales tactics, including attempts to discourage outside financing, minimizing the value of an independent mechanic inspection, and creating false urgency by implying other buyers were actively interested in the vehicle. I was also asked to provide my mechanic's photos and documentation, which I found inappropriate. After I chose not to proceed, the dealership escalated contact attempts beyond normal customer communication, including contacting my employer using information I provided and reaching out to my manager in an attempt to get ahold of me. This was unnecessary and unprofessional. Overall, I did not feel the dealership operated with transparency, professionalism, or respect for the buyer's financing choices or boundaries.

The only one who has helped us at this terrible dealership is the service manager!!! He saw all of…read morethe problems we were having all of this time through sales , finance and even service and he made things right with his department!

This dealership has been my "go to" service department for the past 9 years with two vehicle…read moreservices. When I am traveling back and forth Houston /Irving I make plan for all services to be done at this dealership . I purchase a suv from them as well . Today, I visited the service center for an issue I recently encountered after work they did on my car, which my car was at the shop for 2 months . The engine start on/off stop working after I received my car from the service center for some engine works 3 months ago . I noticed the issue once I was out of town and within a week , I immediately called the service center and advised service manager JacksonH , he was pleasant and helpful , went through some remote diagnostics and advised me that it was an easy fix due to battery charge % showing a low charge and is covered under warranty ( since the battery is only 1 year old) . I did mentioned to him that I won't be back till the month of June . I got back in town last week , Today when I went in for this service , I was greeted by Trevor , extremely polite and helpful advisor , after talking to him and him taking to Jackson , he advised me the issue was not going to be covered under warranty. I don't know what was changed , although Jackson assured it would be covered . I I know for fact that the issue started after I received my car back , and definitely caused by their last engine service completed by the end of February which is also warrantied for another year. THIS DEALER HAS FAILED TO ASSUMED RESPONSIBILITY OF THEIR REPAIR QUALITY. THEY CAUSED THIS ISSUE AND SHOULD HAVE REPAIRED IT AT NO EXTRA CHARGE . I have been loyal customer of the Ford brand in general for many years and owned at 5 Ford brand purchases this far , Although , I am happy with the brand , I have decided to move away from using Grapevine Ford for purchase nor service works in the future and going to find a new Ford dealership that VALUES CUSTOMER LOYALTY , STAND BY THEIR WORD and BACKUP THE QUALITY OF THEIR WORK . Thank you ,

Sad to see that Blair Automotive has taken over Import Car Center...they were so PERFECT with what…read moreI needed in an automotive service center. Really gonna miss the guys!!!

They are taken by a new company however they still took care of the warranty on my engine mounts…read moreand services my vehicle to the satisfaction. I would highly recommend this for any Audi repairs.

Great Experience at Grapevine Golf Cars North Lake Location Texas …read more Jackie Spivey was great sales person ,no pressure gave me all the facts about the different models & brands as well as parts availability. I purchased a Denago Rover XL 2025 ,after careful review.Great Cart solid powder coated aluminum frame big plus just like Club Car frame ,Denago has many features!!

The WORST customer service ever. Twice now we've looked at buying a $20k cart from this company and…read moretwice been disgusted at the attitude of their staff. First time was while they were at a Robson Ranch event and the fellow dismissed me and told me to have my husband come and speak to them rather than talk to me. Not only did that attitude belong in the early 1900s but I'm the financial source of funds for the cart so I don't need a husband to speak for me. Second time was today when we stopped in their Grapevine location, asked about a very specific four-forward on their site listed as available, were told they didn't have it and as we started to ask if they had another, the lady just picked up an inbound call and started talking to them rather than focusing on the customers literally standing in front of them. Their sense of entitlement and deep lack of respect for customers is absolutely the reason they are avoided by so many and have such a terrible reputation. Avoid at all costs until you want to be treated like dirt on the bottom of their shoe.

I had a great experience with Day at Park Place Lexus Grapevine. I absolutely love my NX 300!!!…read moreThank you, Day, for all of your kindness, patience, and wisdom. 10/10, would highly recommend.

Purchased two (2) vehicles from Amy Velasquez and absolutely impressed with her service and…read moreattention to taken care of our needs. She has gone above and beyond of our expectations and truly appreciate her help. Outside of selling the vehicles she has been a tremendous resource as well for servicing our car. Will need another vehicle soon and will be calling Amy again, HIGHLY RECOMMENDED!!!! Would give more stars if available!