I highly recommend this O'Reilly store for your auto parts and supply needs. I went there today…read morebecause my headlights were out and the assistant manager, Manny was extremely helpful. He went above and beyond to make sure I had safe working headlights. He was professional and courteous. I like doing business with people I trust and truly want to help. Manny was that guy. I have been to this store many times over the years and have never been disappointed.

Well... the website says they'll price match. I showed Nic the price for in store purchase in…read moreWalmart. The item was in stock and available. Nic goes and talks to the manager. The manager says they won't price match Walmart. I had to leave out of principle. I was about to spend around $100 too. That's too bad. I really liked this place too. Welp... Walmart and Auto Zone it is.

Honestly, this Autozone has some of the best customer service I have experienced at any Autozone…read more I came here for some winterizing products and they were more than helpful. They even checked the back store room for some of the things I needed and they found them!

That manager helped me and had such an attitude that I would prefer NOT to go back…read more Someone needs to explain to him that people who come Into his store are there for help not to be treated like 3rd rate trash. I personally have been in the auto parts industry for over 45 years and this person was rude, with zero empathy. I can't imagine why anyone would go in there after being treated so poorly.

Just bought a new RDX at Grubbs Acura. I have used their service center for years for my older…read moreAcura and have always been happy with their work. Everyone we met at the dealership was friendly and professional. They found the exact car I was looking for in short order (going to get it in 3-5 days). The process was smooth, straightforward, and I feel we struck a fair deal. I highly recommend talking to them if you're looking for a new vehicle.

The second star is only for my Salesperson, Mike, being a kind soul. This place gave me the ick,…read moreotherwise. Very used car dealer vibes where they care more about the money than the customers needs. I had inquired about a certified pre-owned Acura, and stated a cash offer via email that was told "didn't seem unreasonable" when emailing back and forth prior to driving across DFW to see the car. It was only downhill from there A few specific things that stood out: I corresponded with Mike throughout the day and gave approximately 30 minutes' notice that I was on my way. Upon arrival, I waited roughly 30 minutes while the vehicle was located and the battery replaced. Given that I had clearly communicated my arrival time and the specific vehicle I was coming to see, this delay immediately made me question my decision to leave work early and drive from West Plano to Grapevine through DFW traffic. Most concerning were the aftermarket fees presented, which resulted in significant sticker shock and a feeling of deception--particularly after my stated cash offer had been described as reasonable the night before. I had also explained that, due to plans to relocate out of state, the Dealer Prep with Lux Membership (a whopping $2800 add on!) was unnecessary. I reiterated my all-in, out-the-door cash offer and was prepared to take possession of the vehicle if we could agree on that number. Instead of removing the Lux Membership, I was presented with a revised quote that removed my "down payment" and resulted in a higher total amount to be financed, followed by involvement from another sales representative asking how the dealership could earn my business. At that point, I felt unheard, unappreciated, and--quite frankly--treated as though I could be taken advantage of financially. Perhaps I am accustomed to a different caliber of customer experience, having previously done business with Park Place Volvo and Goodson Acura. My visit here felt no different than shopping at any other used car dealership in the DFW area, where the numbers seemed to matter more than the customer.

I have been needing wiper blades for several months for my Audi Q5, dropped into this store to see…read moreif they had ones to fit. Not only did they have them but they were on sale, yay! I asked Lane, the gentleman helping me if he would mind "popping" them on for me and he was more than happy to do so. Turns out this was not as easy as it looked, they are like a Lego project- took awhile to figure it out but he got it done and was so nice about it! I was very impressed how helpful he and the other employee there was! Thank you both so very much! Napa rocks!

The previous reviews made me nervous to even make the 3 hour drive to Grapevine for a vehicle; so I…read morestopped at another dealership 2 hours from home and it was catastrophic to say the least! My husband drove me the extra 1 hour to Grapevine where I called ahead, told them what vehicle I wanted, what I wanted walk out the door final pricing, and what interest rate. This probably was the smoothest transaction I have ever had in 18 years of car buying! No hassling me over warranties and such; I was at the dealership about 1 1/2 hours total; test drive and waiting in line for financing to sign for the car (they were SUPER BUSY) and we were on the road home!!! I would make the 3 hour drive again if needed!

Dealerships can vary in terms of customer service and Grapevine Honda is no different. My home…read moreHonda dealership is McKinney Honda, however, Grapevine Honda is closer to my office so I took a chance. Here are my two experiences, both from the last month, with my certified pre-owned Honda CR-V. 1. I was having battery issues as it wasn't holding a charge. I had AAA diagnose the problem earlier in the day and the tech indicated it was a bad cell preventing it from holding a charge. Because the CR-V had an extended warranty and certified pre-owned, I thought perhaps the battery would be covered under warranty so I took it into the dealership. Unfortunately, Grapevine Honda said the battery was not part of the warranty and it would cost $300 for the regular battery and $450 for the H5 battery which my model CR-V required per the sales advisor. I ended up calling AAA again and had them install the H5 battery for $244 along with a 3 year warranty. The mark-up for a car battery at Grapevine Honda is insane. Service interaction was good, but the price gouging is unacceptable. 2. Maintenance code B127 popped up on the display, which meant I needed an oil change. Grapevine Honda was running a special on oil changes, so I went there due to the proximity to my office. Part of the multi-point inspection showed that I needed to change my transmission fluid as there was no record of it ever being changed, so I approved of it based on the history that was presented to me in the moment. However, when I got home late that night, I reviewed the certified pre-owned checklist paperwork and the transmission fluid was indeed changed prior to buying the vehicle 5 months before. The next day, I talked to the service advisor, Kyle Guyette, who helped research further and discovered that the Honda database (EVRM) did indeed show that the transmission fluid was changed a few months prior. (Apparently, Grapevine looks at Carfax data on vehicles as EVRM may not always be accurate; in this case the Carfax data was missing work that was done on my CR-V.) Nonetheless, Kyle was able to resolve the situation and issued a full refund on the transmission fluid flush that was done but not required. I appreciated the fact that Kyle was very professional and handled the situation extremely well by making things right - there was no hesitation or trying to deny or negotiate. Bottomline: work was done that was not required to the vehicle, but Kyle rectified and resolved the situation professionally and quickly. Because of this, trust has been established. The next time the CR-V needs servicing, I will be working with Kyle, who I highly recommend to anyone who has a Honda that requires maintenance or repairs.

The only one who has helped us at this terrible dealership is the service manager!!! He saw all of…read morethe problems we were having all of this time through sales , finance and even service and he made things right with his department!

The most incompetent group of people you can meet or do business with. James being number one he's…read morea complete idiot. I have an audio message. If anybody wants to text me I can send it to you. He tried to tell me after keeping my car for October and November not opening the door for 15 days that I need a new tires I have the message if anybody wants to hear it it took me calling six dealerships to find one outside of town in Denton that actually had competent employees not full of fake BS. Everybody at this location is complete. idiots except Vinny unfortunately he had a funeral and did not get to follow through with my car so then Jackson demanded that it was time to pick it up to make sure I gave them good reviews. All they care about were reviews. Well here's your review. You're idiots and I have the evidence to prove it. He would not test drive my car with me swearing that they had already done it. Just give him a good review I said fine. I drove off and the work had not been done after Vinny left. They are so incompetent. They don't know how to do anything I got a hold of a dealership that made me know ridiculous promises, and didn't lie to my face and had an assessment within 24 hours that was full and complete of everything, including my tires that were in perfect condition and the necessary repair was actually needed replacement for $18,000 which James the idiot and Aaron the manager seemed to overlook because they're too busy looking in the mirror. And trying to get work for review reviews with fake kindness and fake charm they're idiots. So all these months later after having to beg dealerships to look at my car, there was something wrong. It took 1- 24 hour session with Utter Ford. To assess the problem get with my warranty company have a third-party confirm the findings and replace seven failures in my car that Grapevine Ford completely overlooked because they are such incompetent. Idiots. Do not do business here and let me just tell you they are terrible with women. They have one woman that works the line and she is such a rude arrogant B. I would never have anybody in my family talk to her. She is a bully and she'll hit on your husband, so keep them away. This is the worst place to do business with since everybody that they ever have that is good gets runoff. My car is fixed if anybody wants evidence I have the full list the text with everything that needed to be done. Everything that Grapevine failed to do and the message that James the idiot left on my phone because he's too incompetent to do his job.

Sad to see that Blair Automotive has taken over Import Car Center...they were so PERFECT with what…read moreI needed in an automotive service center. Really gonna miss the guys!!!

They are taken by a new company however they still took care of the warranty on my engine mounts…read moreand services my vehicle to the satisfaction. I would highly recommend this for any Audi repairs.

Great Experience at Grapevine Golf Cars North Lake Location Texas …read more Jackie Spivey was great sales person ,no pressure gave me all the facts about the different models & brands as well as parts availability. I purchased a Denago Rover XL 2025 ,after careful review.Great Cart solid powder coated aluminum frame big plus just like Club Car frame ,Denago has many features!!

The WORST customer service ever. Twice now we've looked at buying a $20k cart from this company and…read moretwice been disgusted at the attitude of their staff. First time was while they were at a Robson Ranch event and the fellow dismissed me and told me to have my husband come and speak to them rather than talk to me. Not only did that attitude belong in the early 1900s but I'm the financial source of funds for the cart so I don't need a husband to speak for me. Second time was today when we stopped in their Grapevine location, asked about a very specific four-forward on their site listed as available, were told they didn't have it and as we started to ask if they had another, the lady just picked up an inbound call and started talking to them rather than focusing on the customers literally standing in front of them. Their sense of entitlement and deep lack of respect for customers is absolutely the reason they are avoided by so many and have such a terrible reputation. Avoid at all costs until you want to be treated like dirt on the bottom of their shoe.

I had a great experience with Day at Park Place Lexus Grapevine. I absolutely love my NX 300!!!…read moreThank you, Day, for all of your kindness, patience, and wisdom. 10/10, would highly recommend.

Purchased two (2) vehicles from Amy Velasquez and absolutely impressed with her service and…read moreattention to taken care of our needs. She has gone above and beyond of our expectations and truly appreciate her help. Outside of selling the vehicles she has been a tremendous resource as well for servicing our car. Will need another vehicle soon and will be calling Amy again, HIGHLY RECOMMENDED!!!! Would give more stars if available!