That manager helped me and had such an attitude that I would prefer NOT to go back…read more Someone needs to explain to him that people who come Into his store are there for help not to be treated like 3rd rate trash. I personally have been in the auto parts industry for over 45 years and this person was rude, with zero empathy. I can't imagine why anyone would go in there after being treated so poorly.

Honestly, this Autozone has some of the best customer service I have experienced at any Autozone…read more I came here for some winterizing products and they were more than helpful. They even checked the back store room for some of the things I needed and they found them!

The service associate was very helpful and Efficient in…read morehandling my transactions. The waiting area is very attractive and Comfortable. All in all a pleasant experience.

Let me introduce you to Ezequiel Castro (E-Z), the most customer-focused service advisor in the…read morebusiness, and my go-to at Grubbs Acura in Grapevine, TX. E-Z does more than just listen to your concerns, he finds ways to minimize cost, problem-solve along the way and make the car servicing experience as pain free as possible. If the highest quality service beyond the sale is important to you, then go no futher. Grubbs Acura and E-Z is your destination. There's a hundred reasons why he's earned his nickname, right E-Z?

I had a very disappointing and unprofessional experience with this dealership and would not…read morerecommend them. I was shopping for a used Honda and from the start the process lacked transparency. I was initially given a quote sheet with no APR information and had to ask directly for the interest rate details. When financing was presented, I was pushed toward high-interest in-house options over long terms, while my pre-approved credit union financing was dismissed as "impossible," despite being an approved loan Throughout the process, I experienced repeated high-pressure sales tactics, including attempts to discourage outside financing, minimizing the value of an independent mechanic inspection, and creating false urgency by implying other buyers were actively interested in the vehicle. I was also asked to provide my mechanic's photos and documentation, which I found inappropriate. After I chose not to proceed, the dealership escalated contact attempts beyond normal customer communication, including contacting my employer using information I provided and reaching out to my manager in an attempt to get ahold of me. This was unnecessary and unprofessional. Overall, I did not feel the dealership operated with transparency, professionalism, or respect for the buyer's financing choices or boundaries.

I want to be fair…read more Everyone has story about buying car from a dealership. We get there at 5:00 and take test drive and say yes we want to buy the car. Now the beating begins and again everyone has a story. Hey we have a trade in and please give us your interest rate. They run credit check on my step son and his wife. They both have good credit and so here is the interest rate. Oh no it's terrible (7.61%). We do it argue about the price or the trade in. Ok fine I'm paying cash and they can pay me back. More time . I write the check at 7:00 but they still need to sign papers with the credit manager. I leave. At 9:00 they leave the building. Hey Grapevine Honda does it really take four hours to buy one or your cars for cash? Honda used to mean quality.

The only one who has helped us at this terrible dealership is the service manager!!! He saw all of…read morethe problems we were having all of this time through sales , finance and even service and he made things right with his department!

This dealership has been my "go to" service department for the past 9 years with two vehicle…read moreservices. When I am traveling back and forth Houston /Irving I make plan for all services to be done at this dealership . I purchase a suv from them as well . Today, I visited the service center for an issue I recently encountered after work they did on my car, which my car was at the shop for 2 months . The engine start on/off stop working after I received my car from the service center for some engine works 3 months ago . I noticed the issue once I was out of town and within a week , I immediately called the service center and advised service manager JacksonH , he was pleasant and helpful , went through some remote diagnostics and advised me that it was an easy fix due to battery charge % showing a low charge and is covered under warranty ( since the battery is only 1 year old) . I did mentioned to him that I won't be back till the month of June . I got back in town last week , Today when I went in for this service , I was greeted by Trevor , extremely polite and helpful advisor , after talking to him and him taking to Jackson , he advised me the issue was not going to be covered under warranty. I don't know what was changed , although Jackson assured it would be covered . I I know for fact that the issue started after I received my car back , and definitely caused by their last engine service completed by the end of February which is also warrantied for another year. THIS DEALER HAS FAILED TO ASSUMED RESPONSIBILITY OF THEIR REPAIR QUALITY. THEY CAUSED THIS ISSUE AND SHOULD HAVE REPAIRED IT AT NO EXTRA CHARGE . I have been loyal customer of the Ford brand in general for many years and owned at 5 Ford brand purchases this far , Although , I am happy with the brand , I have decided to move away from using Grapevine Ford for purchase nor service works in the future and going to find a new Ford dealership that VALUES CUSTOMER LOYALTY , STAND BY THEIR WORD and BACKUP THE QUALITY OF THEIR WORK . Thank you ,

Sad to see that Blair Automotive has taken over Import Car Center...they were so PERFECT with what…read moreI needed in an automotive service center. Really gonna miss the guys!!!

They are taken by a new company however they still took care of the warranty on my engine mounts…read moreand services my vehicle to the satisfaction. I would highly recommend this for any Audi repairs.

Great Experience at Grapevine Golf Cars North Lake Location Texas …read more Jackie Spivey was great sales person ,no pressure gave me all the facts about the different models & brands as well as parts availability. I purchased a Denago Rover XL 2025 ,after careful review.Great Cart solid powder coated aluminum frame big plus just like Club Car frame ,Denago has many features!!

The WORST customer service ever. Twice now we've looked at buying a $20k cart from this company and…read moretwice been disgusted at the attitude of their staff. First time was while they were at a Robson Ranch event and the fellow dismissed me and told me to have my husband come and speak to them rather than talk to me. Not only did that attitude belong in the early 1900s but I'm the financial source of funds for the cart so I don't need a husband to speak for me. Second time was today when we stopped in their Grapevine location, asked about a very specific four-forward on their site listed as available, were told they didn't have it and as we started to ask if they had another, the lady just picked up an inbound call and started talking to them rather than focusing on the customers literally standing in front of them. Their sense of entitlement and deep lack of respect for customers is absolutely the reason they are avoided by so many and have such a terrible reputation. Avoid at all costs until you want to be treated like dirt on the bottom of their shoe.