The only one who has helped us at this terrible dealership is the service manager!!! He saw all of the problems we were having all of this time through sales , finance and even service and he made things right with his department! read more

This dealership has been my "go to" service department for the past 9 years with two vehicle services. When I am traveling back and forth Houston /Irving I make plan for all services to be done at this dealership . I purchase a suv from them as well . Today, I visited the service center for an issue I recently encountered after work they did on my car, which my car was at the shop for 2 months . The engine start on/off stop working after I received my car from the service center for some engine works 3 months ago . I noticed the issue once I was out of town and within a week , I immediately called the service center and advised service manager JacksonH , he was pleasant and helpful , went through some remote diagnostics and advised me that it was an easy fix due to battery charge % showing a low charge and is covered under warranty ( since the battery is only 1 year old) . I did mentioned to him that I won't be back till the month of June . I got back in town last week , Today when I went in for this service , I was greeted by Trevor , extremely polite and helpful advisor , after talking to him and him taking to Jackson , he advised me the issue was not going to be covered under warranty. I don't know what was changed , although Jackson assured it would be covered . I I know for fact that the issue started after I received my car back , and definitely caused by their last engine service completed by the end of February which is also warrantied for another year. THIS DEALER HAS FAILED TO ASSUMED RESPONSIBILITY OF THEIR REPAIR QUALITY. THEY CAUSED THIS ISSUE AND SHOULD HAVE REPAIRED IT AT NO EXTRA CHARGE . I have been loyal customer of the Ford brand in general for many years and owned at 5 Ford brand purchases this far , Although , I am happy with the brand , I have decided to move away from using Grapevine Ford for purchase nor service works in the future and going to find a new Ford dealership that VALUES CUSTOMER LOYALTY , STAND BY THEIR WORD and BACKUP THE QUALITY OF THEIR WORK . Thank you , read more

Service (oil change, brake fluid flush, coolant flush) was done much faster than expected. However, several of the dash screens were removed from the options (calm screen, trip 2, intelligent 4WD) which makes 0 sense as to why that was touched. The auto hold function was also disabled which gave me a shock when I took my foot off the brake and the car started moving. Leave people's options alone! read more

The most incompetent group of people you can meet or do business with. James being number one he's a complete idiot. I have an audio message. If anybody wants to text me I can send it to you. He tried to tell me after keeping my car for October and November not opening the door for 15 days that I need a new tires I have the message if anybody wants to hear it it took me calling six dealerships to find one outside of town in Denton that actually had competent employees not full of fake BS. Everybody at this location is complete. idiots except Vinny unfortunately he had a funeral and did not get to follow through with my car so then Jackson demanded that it was time to pick it up to make sure I gave them good reviews. All they care about were reviews. Well here's your review. You're idiots and I have the evidence to prove it. He would not test drive my car with me swearing that they had already done it. Just give him a good review I said fine. I drove off and the work had not been done after Vinny left. They are so incompetent. They don't know how to do anything I got a hold of a dealership that made me know ridiculous promises, and didn't lie to my face and had an assessment within 24 hours that was full and complete of everything, including my tires that were in perfect condition and the necessary repair was actually needed replacement for $18,000 which James the idiot and Aaron the manager seemed to overlook because they're too busy looking in the mirror. And trying to get work for review reviews with fake kindness and fake charm they're idiots. So all these months later after having to beg dealerships to look at my car, there was something wrong. It took 1- 24 hour session with Utter Ford. To assess the problem get with my warranty company have a third-party confirm the findings and replace seven failures in my car that Grapevine Ford completely overlooked because they are such incompetent. Idiots. Do not do business here and let me just tell you they are terrible with women. They have one woman that works the line and she is such a rude arrogant B. I would never have anybody in my family talk to her. She is a bully and she'll hit on your husband, so keep them away. This is the worst place to do business with since everybody that they ever have that is good gets runoff. My car is fixed if anybody wants evidence I have the full list the text with everything that needed to be done. Everything that Grapevine failed to do and the message that James the idiot left on my phone because he's too incompetent to do his job. read more

Lied to over the phone by a clueless middleman-they swore up and down we'd have a loaner, so I drove half an hour from Dallas. Got here: no loaner, no apology, no manager-just one useless service rep shrugging like it wasn't his problem. Third-party number that's useless. Never again. read more

45,000 scheduled service, I pre ok'd do all scheduled. End of day all happy they go fetch the car and everything is not working. Those "old oil pressure sensors" can fail. Huh I bought the car in 2023 so unless Ford is putting used parts in new cars I don't call that old. The O2 sensor is bad, the All Terrain controller is faulting, AC is not working. So I have never gotten a broken car back with all new issues after service. Their service paperwork I got after paying had zero recommendations or issues. They keep it and I courtesy car it home. Next day AC electric wires are found ripped out and caused a short for the fuse that is the car's brains. So fuse and new AC attachment boot is needed and ordered, will be here next day. Next day AC part still inbound iffy if can be installed before close but for sure next day. All conversations start with these repairs will have to be paid for by me. I retorted none were issues before or during service. Go in check out car, all working they caved and I owe zero. Can I see the old AC part? No we are sending it back to Ford. Can you show me the new part on my car? I have time so they go get service tech. Uh no new ac part was installed! When they wanted me to pay it was necessary, ordered and inbound arrival updates. With me not paying bubblegum and bandaids are fine. Multiple lies! read more

We are traveling across the country and had an issue with the computer of our Ford F350 saying our trailer was connected then not connected, on and off. Grapevine Ford was the only Ford dealership in the area that would give me a next day appointment. David Sanchez was my advisor once I arrived. He understood that we were leaving town the next day and how important it was for me to ensure the pickup was in perfect working order as we are hauling a 43 ft fifth wheel across the country. He went above and beyond to be sure that everything was taken care of and as promptly as possible. Thank you, David! If you are in the Dallas area and need a Ford dealership for service; I highly recommend Grapevine Ford and David Sanchez!! read more

I had a great experience. This is my first Ford truck and first time using Grapevine Ford's service department. There was a recall for a software update for the brakes. I called and spoke to Jimmy Whalen and he got me scheduled for the update. Dropped the truck off in the morning and they provided me with an Uber ride home. He called me when my truck was ready and sent Uber to pick me up. 5 stars read more

Schedule an appointment a week out and when I arrived on a Tuesday they said I'd be lucky if they got to it by Friday. Purchased the truck from Grapevine Ford. Side note haven't even made second payment and check engine light came on. They did not seem to care. read more

If I could give them negative stars I would. The absolute worst customer service I've ever received. I've dropped my car off three times and all 3 times it has been held for almost a week. I would call on day 5 and ask the status and I was told "the part for you recall hasn't been delivered yet". Then why would you allow me to make an appointment and why would you not tell me this before I drop my car off? Please do yourself a favor and take all the pictures and videos of any rental they give you. They tried to charge me for damages on the car that the car previously had and tried to blame it on me. The service girl even said "well the original photo shows a glare in the area, but no damage, but now there's damage". That doesn't even make sense. We had hardly driven the car because I didn't want anything to happen to it. Then they made a comment we had the rental car too long. I'm sorry, what? I didn't want the rental. I wanted my car that had been sitting on your lot for a week while you waited on a part to come in that I had no idea about. The final straw was we paid them to put in a new battery. I got an alert on my phone when my car was FINALLY ready saying "low battery". Come to find out they changed the battery 3 days before pick up and someone left an interior light on all weekend, which drained the entire battery. I wish I was kidding. Dealing with Grapevine Ford the last 2 years has been an absolute joke. Zero customer service and zero care for time constraints or hurry. If you don't have the part, don't let people make appointments. There was no need for my car to sit up there for 5 days when you didn't have a part in the first place and then try to accuse me of car damage that was clearly visible on all photos taken beforehand. read more

Grapevine Ford Service Center - Here is my encounter from the last experience. They had my car for 1.5 weeks and it sat there because they didn't have the parts. - Auto Repair Near Me - Grapevine, Texas

Believe the reviews, this place sucks and I didn't even have to go there to find this out. Scheduled a 1:30 Wednesday appointment over the phone Monday morning to have my daughter's 2007 F150 diagnosed for knocking noise. Called service advisor (Scott) yesterday to see what cost and timeframe might be in case I need a rental.. never received a call back. Took off work early today, and just as I was about to leave the house I get a call from Grapevine Ford telling me my truck is too old for service there. Yup made me laugh, that's a new one. Like they couldn't have told me that sh!t when I scheduled an appointment, or returned my phone call to let me know so I wouldn't have to take off work early. Morons. Remember when there used to be this thing called customer service? Now it's basically a big F YOU! Do yourself a favor, buy Chevy. read more

It's been issue after issue with this place. The first time I used Grapevine Ford to service my car the service advisor seemed very dishonest and pushy. I wasn't planning to go back, but then I was having issues with my car not sensing my keys (both sets), and Grapevine Ford was the dealership I was familiar with, so I went there. I was told they needed to replace the batteries on both sets of keys, which I paid for. The car still did not sense the batteries and I had to go back multiple times until they realized the key batteries were not the problem and they finally fixed the issue - so I paid for the battery replacements for nothing. Don't ask me why I went back there again, but the next time I had my car serviced I found a random car part in my car. I emailed the service advisor a photo of it and he said he didn't know what it was doing there and that it wasn't for my car and to toss it... Ummm, just a little sketchy... The only reason I went back again the last time was for a recall repair. I wasn't informed I'd need to leave my car for days, which was a challenge in itself, and then so was the communication about when my car would be ready. It was also a battle to get a hold of the service advisor so I could get a ride back to the dealership to get my car once it was finally ready. Once I got my car and was driving home I noticed that there was a check engine light on. That wasn't there when I dropped it off! So I bring in my car to fix one thing and they break something else?! Luckily I have a friend who worked for Ford as a mechanic for years and he was able to look at it and tell me that they left the intake air temp sensor disconnected. We were able to hook it back up, but if I hadn't had his help that would have meant more waiting and possible charges at Grapevine Ford. How do you not check a car before you give it back to someone? The engine light being on is kind of a big deal! The customer service line for making an appointment is, also, the pits. I've been given incorrect information many times and once I was told that a service advisor would call me back about scheduling the recall repair on my car, but I waited a week and no one called. Then I called and got a hold of a service advisor and they were confused as to why someone did not schedule me in the first place. Go to a different Ford service center or mechanic - this place is a mess! read more

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Grapevine Ford Service does not deserve the 2 star rating it has. They take zero responsibility for their failures. Because of them, I was stranded on the side of the road in 100 degree heat. I'm a 60 year old disabled woman. Venny Diaz, the Service Director, is horrible. DON'T TRUST YOUR SAFETY WITH THEM! read more

Always disappointing experience here. Save your time, energy, and money and go anywhere else. I was sold a 'luxury vehicle' at Lincoln and told I would have all these perks like free loaner vehicles when my car needed servicing and how easy getting my cars oil change and free car washes etc would be... nothing could be further from the truth. It is a complete hassle and pain to even get an appointment scheduled here. Let alone anytime in near future- 5 weeks out for an oil change?!? That's the soonest available appointment?! Every other Ford dealership I could get in same day, same week, I have never had to wait anywhere near this long. Then telling me my warranties will be voided if I take somewhere else! Last time I took my car in for a checkup I scheduled way ahead and they couldn't find a loaner car, turns out they are actually very limited and basically not available. They have never been available when I've checked. The driver to come pick up from house and take also always unavailable... okay I'll just wait, well the whole 'should be quick' turned into multiple hours... I would chalk it up to okay things happen and wait times are an estimate... not a huge deal, frustrating and annoying yes, but lesson learned I'll get a ride next time. I also wish I didn't have to keep coming here. I felt totally slighted by the front desk lady- she did not even bother to greet me, she saw me and ignored me, I went over and greeted her and introduced myself stating my appointment time, she just says 'okay'. Terrible customer service skills. I had to ask where is was supposed to sit and wait and she just points... found the little snack/coffee bar - was out of water and needed to be descaled... messy and unorganized. Def nowhere near a 'luxury experience' I was sold. I wish I could take my car to any of the car places near me- everyone I have been in is nicer than this one. People are nicer too everywhere else which actually matters. read more

I took my truck in to get the Zaktek wash, and I was very disappointed. I scheduled my truck to get cleaned on a Saturday morning at 8am. They had my truck the entire day. I picked it up at 5pm. When I received it, I noticed that the outside was cleaned (except for the runners), but the inside was not. My wife has Zaktek for her Armada and the folks at Texas Nissan of Grapevine do a magnificent job every time. I'm pretty sure I'll be taking my truck there going forward. read more

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Fuck this Ford also. Service center would not give me a quote on a catalytic converter replacement unless I spent $170 on the diag. That's right, in order to enter the strip club, there's a fee. Who knew? Then too boot, they would not download the $170 diag I spent at Ford in Irving that told me I needed a catalytic converter. Not only in 2022 Ford computer systems aren't connected they don't compete with each other in pricing. This is called market manipulation. FUCK YOU FORD, I CAN'T WAIT TO SELL THIS PIECE OF SHIT! read more

This was my first time at your dealership for service while my boyfriend bought two new cars from Grapevine Ford recently. I came in to quick lane after having a horrible three hour oil change experience at a Kwik Kar where they damaged my Raptor and couldn't figure out how to reassemble the skid plates. I came straight to Grapevine Ford, without an appointment, while hungry and exhausted to ensure the oil change was done correctly for my road trip in two days. And to be sure my truck was put back together correctly. Jonte Cox, in the Quick Lane department, went above and beyond ensuring I received prompt service!! I requested an oil change because I didn't trust the service Kwik Kar provided. My oil was changed promptly and Jonte verified there was a small skid plate missing from the Kwik Kar service. I can not speak highly enough of his professionalism, attention to detail, and proactive customer service. If he is representative of the team at Grapevine Ford he has cemented that your dealership continue to receive our business for the life of our vehicle ownership and when it comes time to replace them. He took what was an extremely aggravating day and made everything right with the world. Hats off to Jonte and whichever genius hired him!! He is truly an asset and made a loyal customer out of me. My thanks to Grapevine Ford for accommodating me so quickly and to Jonte Cox for facilitating a beyond five star customer experience. read more

Grapevine Ford Service Center - My baby. Grapevine Ford service took great care of her. - Auto Repair Near Me - Grapevine, Texas

Came in for a repair quote on the car, simply needed something in writing but was lied to that it's impossible. I worked in service and I know that's not true, of course now I wouldn't want to bring my car here. I also work across the street from them and tried to purchase a car, but it was a disaster.! read more

Scott in the service department did exactly what he promised, so thank you Scott. Here is my concern with my transaction. Our account had a charge of $160.00 on it with no explanation, we made numerous calls to Scott who looked into it and the following day we received a call from a lady in the loaner car department who said the charge was because we returned the car dirty and they had to detail it we were told we put over 300 miles on the car. Per Google maps we live 5.4 miles from the dealership, I drove the car home, parked in the garage and my wife took it back 2 days later so let's say 15 miles. With the car being dirty had "had to be run through the wash" while I waited and the excessive miles we were accused of, it is highly possible that Grapevine Ford never checked the loaner in prior to putting me in it. Yes, I should have looked in the back of the vehicle. $160.00 lesson learned. I would have not made this post if the General Manager would have responded to my call. read more

Customer service is not in their title at this location. Most of the service staff are in a hurry to move on to the next customer and not completely satisfy the customer at hand. The only reason why i come here is because i own a Ford and is the closest location to me. read more

I wish I could rate the Grapevine Ford service department a zero! If you read the Grapevine Ford reviews on the major review websites, it is strikingly apparent that their primary focus is on the sale. Except for the flim-flam Finance Department, they seem to do a fairly decent job at selling vehicles. It difficult to comprehend how a dealership can survive while providing such incredibly poor customer service. I don't really have the words to describe it. Its breathtaking! First of all, you can't call there department representatives directly. Service calls are taken by some remote call center. All the call center reps can do is try to connect you directly to the service department. I tried four times today, and was never able to get through, so the call cener rep sent the Service Manager (Scott?) a message for him to call me. That was over three hours ago! I finally decided to the Five Star Ford service department. They, literally answered the phone, answered all my questions and resolved my problem in less than 15 minutes! read more

I made a service appointment online for Thursday morning at 7:00am to have my air conditioning worked on as it was only blowing hot air. I brought the car in early so there would be no issues. On the day of the scheduled service I called and was informed that they would not be able to even look at it until sometime the following week. When I notified them that I had made an appointment days in advance the only thing they would tell me was that the appointment was for dropping off the vehicle; not for actual service. I then called back and spoke with their service manager who was rather rude and stated that there was nothing he could do about it. VERY DECEPTIVE COMPANY!!! STAY AWAY!!! read more

Worst customer service (we're even helped by the service dept's assistant manager!) , unreliable, untrustworthy, money sucking business, she m even said they are not really "FORD" Ford! Why did I ever came here you give Ford company a bad name will not be coming back here or will be purchasing a vehicle from Ford or any vehicle that is affiliated with Ford. Such a shame. I will be taking this complaint somewhere else where full action is going to happen. Yelp is just the start of it to let people know to think twice before they come to you. The magnitude of my frustration just too much!!!!!! Close this place you don't deserve the business of the people around you!!! read more

My husband, just completed an unsatisfactory visit to their service department. His pickup was leaking coolant and he dropped it off for a diagnosis on what was wrong. They said it was a hose and a connector.......and wanted more than $1,300 to fix that. The parts cost less than $60. It was such a slap in the face.......He took his truck back and will find an honest repair facility. Still was out $100 for a diagnostic fee and 43 for a rental. He bought the truck there in 2014 and was happy about it. Not sure if we will go back to buy another vehicle there. Forgot to mention that while it was in their shop, someone called trying to get him to buy a new truck from there and lower his payments . We are not interested in buying a new truck with only a year left of payments . Why would we do that?! Think they tried a few times and he reiterated. Also inquired how they truck was that he currently had in their shop was doing. Well, they didnt know and he didnt have an advisor name yet. Well they said they were going to find out (and it sounded like right then and there) but they ended the call and they didn't call back. Guess because their intended goal wasnt met, they were done with him. read more

After being a Ford user for over 30 years this place should be called grape juice Ford due to lack of customer service. Didn't even use my email or address given probably due to honest bad review.....That's integrity read more

To Whom It May Concern: Feb 7, 2020, I bought my Ford F150 at Grapevine Ford in Grapevine, TX. That very day while I was finalizing my paperwork, some woman who was backing into the space next to where my truck was backed in wrecked into the driver side fender and damaged it. I watched more than one near accident in this parking lot due to the poor layout of parking. Needless to say, I didn't get to take my new truck home for a week because it had to be repaired. My husband and I purchased an extended Warranty, MPP and ZAKTEK. I wouldn't have bought the ZAKTEK but the dealership said I could bring it in twice per year and have them make my paint job shine like new again. They never once said that the ZAKTEK had to be reapply because it would null the clearcoat protection if it wasn't. Several times over the next 3 years I requested the service but due to some reasons at the dealership, I would have to leave my vehicle overnight to have it done. I don't know of many people that can be without their vehicle overnight, so I opted not to take it in. I told them the clearcoat was peeling where the truck had been hit the very day I bought it. They didn't care. My truck has 34,000 miles on it. I love my truck and am very proud of it. I take extremely good care of it. 04/05/2023 I took my truck in because there was a noise that I was concerned about that started 04/03/2023. There was no service light indicating that there was anything wrong, but I wanted to make sure that it was ok. Since I made the appointment, I also wanted to get the clearcoat fixed from where it was peeling off the front fender. I was informed that because I had not brought the vehicle in every 6 months for the ZAKTEK Premium Protection Coating that I wasn't covered for the peeling. My husband and I own our own business and have bought 16 vehicles from Ford. 3 from Grapevine Ford, 10 from Sam Pack's 5 Star Ford Lewisville and 3 from other local dealerships. Each time, we have bought the extended warranty and are very methodical about getting the service done at the time it is recommended to be it done. 1.) 2022 Ford F450 2.) 2022 Ford F350 Dually 3.) 2022 Ford F250 4.) 2020 Ford F150 - Grapevine Ford 5.) 2019 Ford F350 - Grapevine Ford 6.) 2019 Ford F150 - Grapevine Ford 7.) 2018 Ford E250 Van - 5 Star Ford 8.) 2017 Ford F450 - 5 Star Ford 9.) 2016 Ford F150 - 5 Star Ford 10.) 2014 Ford F150 - 5 Star Ford 11.) 2010 Ford Transit Van - 5 Star Ford 12.) 2010 Ford Transit Van - 5 Star Ford 13.) 2008 Ford F250 - 5 Star Ford 14.) 2007 Ford F250 - 5 Star Ford 15.) 2008 Ford E250 Van - 5 Star Ford 16.) 2003 Ford F150 - 5 Star Ford The noise I was hearing that I brought my truck in for, was the Rack and Pinion going out. That was covered by warranty. The other services that had been recommended were: 1 of the front shocks was supposedly leaking so they want to replace both front shocks ($1,172.04), Cabin Air Filter replacement ($79.95), Brake Fluid Exchange Service ($149.95), Transmission Flush ($329.56), Wheel alignment ($149.95), 3 Pack Fuel Service ($419.95), Shop Charges ($74.95) + Tax ($81.45). So someone who has been a loyal customer and purchased only fords for the past 20 years is being told that a shine product not being applied to my truck every 6 months keeps me from getting my trucks clearcoat fixed. Yet y'all have the nerve to try and get me to buy into $2457.80 in additional services for stuff that is optional? This absolutely disgusts me, and I will be posting this on all social media sites, as well as, sending it to our local news agencies. In the past 2 years we have decided that maybe our business would be better appreciated at Dodge. You have lost the trust/respect of what used to be a VERY LOYAL customer. You folks need to re-evaluate your priorities. Disenfranchised Customer read more

This place is a joke I came in @ 0915 for a 0930 oil change and rotation appointment on the express lane. Well I can see the express la e is slower than molasses. I was greeted at 0925 by a gentleman I can't understand because it seems has marbles in his mouth. So after the greeter is done getting my info he tries to up-sale me telling me that if I didn't do the synthetic oil booster my engine would seize and cost me thousands of dollars . I said no it's fine and he continued to push the issue I said to the young man I have an extended warrantee if it blows il get it replaced . He tells me that it's not covers unless I use the oil booster . Lol ok but il pass When I asked him how long it would take he said with all the other appointments you should be done at about 1400 I said wow ok express it is . Mind you they open @ 0800 . All I can say is stay away from this place , they are rude slow and don't even have complementary coffee lmao. I really miss Florida and a real express lane . 25 minute oil change and rotation and if they where backed up they would give you a loaner . read more

Chris was great! Gave me a realistic wait time, I hadn't made an appointment, so a wait was expected. He handled my whole transaction from beginning to end with professionalism. Thanks!! read more

Four stars only due to the long wait but what can be expected at an oil change/tire rotation/top off on fluids. Reasonably priced for the assurance. Actually came over because westway Ford was not working out!!between long wait time and service rep not picking up a telephone to tell me how long wait time was after giving me his cell to avoid a long wait... suffice it to say I came in the morning and greeted warmly and serviced promptly. Good stuff people read more

Worthless service department and an even more worthless service manager. They won't live up the services you pay for and refuse to make it right. read more

Came to Grapevine Ford to perform the dreaded cam phaser repair on my Expedition. As part of the repair they removed the refrigerant from the AC line in order to take off the passenger side valve covers and they never recharged the line once they completed the repair. The first warm day I realized there was an issue with the AC system so took it back to them to take a look and was told everything is fine. I bought the car new and only serviced at dealerships and I had never sweat while driving and after their repair the car would never get cold the moment the temp got over 80 degrees. During the next heat wave I was still having issues and emailed the service adviser that never responded. Took the car to an independent mechanic and they told me there was no refrigerant in the AC system. Once they recharged it the car now cools down. I asked the dealer to reimburse me for the additional expense they caused and they sent to the service manager who hasn't responded to call or emails. I am now going through Ford corporate to see if they'll help but my guess is they'll be as useless as this dealer. Should've read all the bad reviews before I trusted my vehicle to them. Going back to 5 Star Ford for all future maintenance and repairs. read more

I made an appointment for Friday morning 7 am to get an oil change and tire rotation done. I added onto this wiper blade replacement and tire balance. It took dealership almost 2 hours to do this. On a weekday The charge for tire balance is $60 Wiper blade replacement $37 When I got home they email you a copy of your point inspection report and it showed I needed a new air filter and cabin filter. Why didn't they tell me I needed this while I was there? They lost money on that because I would have paid the crazy high costs they charge to get it done. Now I have to google and find the part and order and self install. Plus my tire had low pressure which tells me they didn't check all tires psi like they are suppose to and said they did in the point inspection report. Now I have to go to a gas station and self air then up. And on top of all that, I didn't get my free car wash. I can not recommend this place. read more

The worst dealership I have had to work with in 60 years. They have had my truck for 3 weeks. Very poor internal communications within their own service department. read more

Made an appointment a week before going for 7 am to have recall work done ,told them on the call I would be waiting. When I got there they told me it could be hours before they even take it in to start working on it, ( what was the point of the reservation ) Very disappointed. I will update as the day goes on. The repair rep did take into account I made a reservation and was waiting and my car was ready by 10 am. I am pleased with how my situation was handled and thanked the rep. read more

I have been coming to Grapevine Ford for several years. I had a few issues at first. Someone forgot to bring the keys to the customer service rep so I sat most of the day and at closing time I asked if it was ready. I was then told the car had been finished hours prior. A couple other incidents happened and I had pretty much given up. Along came Lauren, she is so nice, recognizes me every time I come in and helps get me in and out the door and has rebuilt a trust I had lost. read more

This has not been a very good customer service experience and I can see why Grapevine Ford has a bad reputation when it comes to their service department. Dropped off (Drove in) a high milage F350 with 7.3L due to it running rough figuring it would be looked at within a day or two max but it turned out to be 4 days before it was even looked at to get a diagnosis and repair quote. The service kinda blew me off through out the entire process which was annoying but I felt with it as I needed to get the truck fixed. I finally received the estimate in the evening an gave authorization to repair the following morning only to be told it would be another 5 days before they could fix the truck...... After day two days into the 5 day wait I just picked up the truck and will be taking it someplace else to repair. I understand shops get backed up but I had already waited my turn and the truck was in the air so why not reach out to me to get authorization so I wouldn't have to wait another 5 days? This is a very inefficient way to run a shop I'm thinking but I guess they don't care about a $2,800 service ticket driving away to another shop.... read more

ANGRY - BEYOND BELIEF Our new truck just had the transmission go out. It's a 2016 Ford F150 Lariat with 8400 miles. Ford towed it to Grapevine Ford in which it has just sat. Yesterday my service advisor ALEX SEAL told me that I was number 8 in line for the transmission shop. This morning I called David McDavid Ford, where the truck was purchased, and the service rep said that if I could get it to them, they could have it repaired by Monday. So, I called FORD roadside service. They sent a tow truck to Grapevine Ford to pick it up and take it to David McDavid. So when the tow truck arrives, Alex with Grapevine Ford calls and says "you don't need to take it elsewhere, I had a spot come open and we can start work on it today". I blew a gasket. I don't care if it goes to David McDavid and just sits. Grapevine Ford will never see a dime for anything. Shady business practices. Horrible customer service. ALEX SEAL's supervisor needs to have a discussion with him about how to handle customers or to find another job. DO NOT DO BUSINESS WITH GRAPEVINE FORD!!! And watch out for ALEX SEAL and his shenanigans! Shame on you dude! read more

I love my Mustang but have had some issues with it... Jason at Grapevine Ford has been the best service advisor. He keeps me updated on any work and is responsive to my questions. Thanks you Jason. read more

Absolutely amazing thus far. I've been here three times for service and the last time I had more than three people ask if I had been helped . Superb service. Complimentary Coffee and great little cafe with the best breakfast burritos! Thanks Tyler read more

Don't let the "Quick Lane" in the Ford Quick Lane Service Center fool you. There is no effort in getting you in and out quickly ala Qwik Car service centers. Waited over an hour for a state inspection. I won't make this mistake again. read more