I genuinely had to leave a review for Sarah and Rylie (i think that's how it's spelled) because…read morethey were genuinely so kind to me today. I brought in a tiny kitten I found that was absolutely covered in fleas, and I was honestly overwhelmed, but they immediately jumped in to help without hesitation. They helped me bathe the kitten, brought me supplies and tools, gave the baby treats, and even helped me call someone while I was trying to wash the cat hahaha. They were both so patient and sweet the entire time and made a really stressful situation feel manageable. You can tell they truly care about animals and people. I seriously appreciated them so much and I'll definitely be coming back because of how amazing they were.

None too happy about being penalized for my "Pick up in store" orders at the Bascom Avenue Petfood…read moreExpress (likely a CORPORATE policy change, so I am only taking off one star). In the past, I have always ordered canned pet food in quantities of 4 or 8 units in order to get the Petfood Express "Buy 3, get the 4th free" discount. That discount is no longer in effect if you are doing an "order online and pick up in store" order; you have to physically go to the store and check out at the register to get the discount now. So, to clarify: If you place an online "pick up in store" order, you are no longer eligible for the "Buy 3, get the 4th free" price break. It is unfortunate that Petfood Express decided to claw back a much appreciated discount for its customers--especially now, with the cost of premium pet food suddenly soaring for pet owners. Booooo to PE Corporate!

First time going and felt welcomed as soon as we walked in. Staff who helped us was super…read moreknowledgeable and didn't push any products on us, but clearly she's done her research and also offered samples (if they had any available). Definitely would come back for my dog, Yuna, and get her nutritional fix (and treats!) from here.

I absolutely love this place. Still!! They really do have…read moreeverything and are super friendly, and every time I go in it's just been a really great experience for me and for my smol doggo.

Had a wonderful experience here last night. We stopped by after dinner to look at cat carriers…read more When we walked in we were warmly greeted. It's a huge place inside. We walked around and looked at the birds, lizards and hamsters. While we were looking around, two employees asked us if we needed help. I let them know we were looking for a cat carrier that opens at the top. They knew exactly what I was looking for and walked us over to that section. The young ladies gave some great advice on which carriers would be the best options. Both of them also have cats and use these carriers. That really helped with our decision. We chose the one they highly recommended, which was not the overpriced one. We made our way to the checkout and made our purchase. It was fast and efficient. I will definitely come back here in the future because of their great customer service and variety of pet products.

I called ahead and scheduled Pepper's grooming appointment for 11:30 a.m. and was told it would…read moretake about three hours. I've used PetSmart grooming at locations across the country for years, making this by far the worst experience I've had. Three hours passed without any notification. When I returned to check on Pepper, I learned she hadn't even been started and her groomer, Olga, was on break. I came back 30 minutes later, and after four and a half hours Pepper was still waiting in a cage. I was then told it would be at least another hour before they could begin. Delays happen. Failing to communicate is a choice. One phone call or txt would have allowed me to adjust my plans instead of spending my afternoon waiting while my dog sat in a cage. What happened next was even more disappointing. When I asked Jessica at the front desk whether she thought this was acceptable, she immediately defended Olga instead of acknowledging the lack of communication or trying to make things right. Aside from a brief apology, there was no accountability and no concern for the customer experience. This wasn't just a scheduling issue--it was a complete customer service failure. I can't recommend this PetSmart store.

I have been going to Andy's for almost a year now. I have a snake, and they have everything there I…read moreneed for him. I mainly come for the high quality frozen rodents after my snake didn't want some mice from Petco. They individually seal their mice and rats and have them at many stages/sizes. Adult mice are $2 and rat pups are $4 plus tax. It's a very small store but they do a great job and are friendly. Return policy is amazing since it's any time with a receipt. Their prices are very competitive and sometimes lower than Petco or Amazon. The quality is so good my snake grew a foot after I adopted him at age 6 a year and a half ago. They've definitely got a forever customer here.

Great place with, less commercial items like bulk hay or custom wood pet houses. I love that they…read moreused to have pet sitting services- sadly no more...

I came here for my pitty's birthday last month near Christmas time because my boyfriend and I…read morewanted to get her a cake or some baked goods to celebrate. We found this place through Yelp and it was the closest to our all of our errands we had to run. We called beforehand and for holiday season, they were closing early at 2pm. We went around 12pm and the boutique was quite busy. The store is small inside, so it was hard to maneuver down the aisles to look around. I think because they are closing shop soon, so most products inside had a certain percentage off. We ended up getting our fur babies a knitted beanie, a jersey along with the baked goods they had available such as the cupcakes and peanut butter bites. Even after the store closing discounts, we found the total price to be expensive but we didn't really mind because it was for our pitty's birthday. The baked goods section is what it seems like most people come for. I read comments on Yelp after we had went here saying that other people's babies got sick from the treats and baked goods. We got lucky that three of our babies turned out fine after eating it, they seemed to really enjoy the treats. Only downside was that I did feel like the workers here really watch and somewhat follow you around the store. My boyfriend was in line for the baked goods, so I went to take a look around at the accessories (collars, leash and toys) but felt like the worker kept watching me so I got uncomfortable and eventually went back in line with my boyfriend. We had a good experience with the owner herself though since she was the one who helped us packaging the pastries.

I've walked by this shop for years and finally stopped in today. I don't have a dog, but I do have…read morea cat and wanted to see if they had any feline items. It turns out they do have a small section with catnip, cat treats, and toys. My cat had unsuccessfully tried to stop me from leaving the house this morning and I felt bad for him, so I bought him a crinkle catnip animal. He won't go near it and actually seems afraid of it. (This is a nice store with tons of toys, clothes, and treats for dogs.)

Honestly this store is the best. I ALWAYS come here to get my fish, substrate, tanks, plants,…read moreadvice, water tests & of course the doggy pets for ceviche and peanut Ed & Allan are always super helpful and knowledgeable about all my fish needs. I would and always recommend Clear Water to everyone I know! 10/10 for sure

I was hit with a very fishy odor once I walked in, which is usually not the best sign. While…read morebrowsing through the tanks, I saw SEVERAL dead fish in SEVERAL tanks. Some of them looked like they were struggling to swim and there was even a skeleton which indicates to me that the fish had been dead for a while. I've honestly never seen so many dead fish in tank in my life, even Petco and PetSmart seems better compared to this. Prices were also high, especially for shrimp. They were charging $15/caridina shrimp. Some of the tanks seemed to have mislabeled fish or seemed incredibly overstocked. I understand that they may view the tanks as temporary holding tanks but it was still quite a lot of fish in some small tanks. I would recommend checking out other fish stores in the area before heading over here.

I placed an order (#11105) since 4/19/26 and made multiple attempts to check the order status with…read moreno response. I am still waiting for order and response. I can't even get a refund. NOTHING! Terrible service! This is the last time I am buying from this place. Now I am short of $50.

Locally made, small batch treats for dogs with 10% of sales donated to non-profit dog…read moreorganizations....what's NOT to love? Oh yea, and I think Tater Tot approves: https://tinyurl.com/4d7za5ck! =P OTHER NOTES: * AAPI, woman-owned business - super kind owner. * Small batch treats are made with 5 ingredients of less: cookies, jerky, and custom cakes. --Cookies available in various shapes: dog faces (over 30 breeds), hello kitty, dim sum, sushi, star wars, etc. --No preservatives or fillers. * For summer, Goat Milk Pupsicles available. * No storefront; you can purchase their treats online or find their stall at Makers Market Artisan Faire - Santana Row and Walnut Creek on Saturdays. * Free samples! * CC's accepted.

Amazing experience, had a lot of good help from destiny with curly hair. She always knows where…read moreeverything is and rings me up quickly. Great service

My partner and I brought our Chihuahua mix to Petco today for a nail trim + buffing. We…read morespecifically told the manager Bianca that his nails had been left too long during our previous visit. Unfortunately, after less than five minutes, his nails were still sharp and much longer than expected. While waiting, I briefly started recording my own dog through the large glass window because he looked SO adorable. Bianca immediately berated me for taking photos/videos. I immediately apologized and stopped, but I could see her shaking her head through the glass while looking visibly frustrated, as if I were supposed to know that they had a no photo policy (there was no sign indicating as such). When we tried to point out that the nails still needed a bit more rounding and polishing, Bianca was extremely rude and dismissive, saying there was nothing she could do and that our appointment was "done." When I suggested that they should post a sign if photos or videos are prohibited, she became even more upset and raised her voice at me in the lobby. She compared me recording my own dog to someone going to my workplace and filming me. That comparison was completely irrelevant to what I was doing. Another employee present then joined Bianca in scolding us. They told us that they were not allowed to put up a sign saying photography is prohibited. At that point, I decided to leave rather than continue arguing with employees who were treating a customer this way while other customers were around. That honestly makes me wonder: if customers aren't allowed to take photos, but putting up a sign informing customers of that rule isn't allowed either, how exactly are customers supposed to know? There was absolutely no intention to film employees or anyone else, and our dog was staring straight at us through the gigantic glass window, which naturally I wanted to photograph as a memento. We spoke with the cashier afterward. We had originally intended to leave a tip for Bianca, but after this unpleasant experience, we wanted to take that back. The cashier name Nicolas was actually very understanding and ultimately waived the entire fee. After this experience, we will not be returning to this Petco for grooming services, which is such a shame because while we were there, we heard several customers say very positive things about Jennifer, one of their groomers. Unfortunately, Bianca's attitude and lack of professionalism completely overshadowed what could have been a simple, straightforward experience. I sincerely think Petco should consider having someone in a management position who demonstrates better customer service, professionalism, and the ability to handle customer concerns calmly and respectfully. *I've included a photo to show what I believe to be an unfinished job as my dog's nail is sharp to the touch and has a super rough finish.

The small business locally owned pet supply store in Campbell suddenly just closed with zero…read morewarning last month. My cat is super fussy about his food and his food is hard to find. Pet People was recommended to me so I checked it out. I went onto their website and omgosh they stock the food I needed! I was so relieved. I saw that they deliver if you are in range and omgosh again! I was in range so I ordered and that evening everything was delivered to my house. It was so great!! This will definitely be my regular pet supply store now.

I went there for food for my dog to take her meds with and they were super nice and brought me to…read morecans of food that my dog ended up LOVING. I did not have to negotiate with my dog at all to take her meds. I'm going to look now for the name of the food but the point is, they really knew their stuff and were down to earth and friendly. I'm going back soon. They have literally everything!

We needed a birthday gift for our golden retriever who was turning six and so we came here instead…read moreof shopping online, and I'm glad we did! Oddly enough, the first thing I noticed was that it smelled good! Not something I would expect going into a pet store. They also had a great supply of everything we needed and more. It definitely made me want to come back again!

I go out of my way to shop at this Petco because they have a large inventory, unlike some of the…read moreother pet shops in South San Jose that have lots of empty shelves. I particularly like to shop for my cat here because they have lots of different toys and treats. Tonight I went there to buy a scratching post and they had one similar to what I was looking for. I also found a new type of Churu treat for my cat (he LOVES Churus) and a new mouse toy I haven't seen before. The staff was very friendly and helpful.