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    PUPS Pet Club

    3.9 (17 reviews)
    Closed 7:00 am - 7:00 pm

    Services - PUPS Pet Club

    Pet sitting

    Private dog training

    PUPS Pet Club Photos

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    Recommended Reviews - PUPS Pet Club

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    Reviews With Photos

    Kelly M.

    This place lied to me and I'm sure they're doing it to other dog owners. The sales rep Gabby took about a week to get back to me and when she did we scheduled a first day for my dog. She told me to get there between 7 and 8 AM so the staff could get to know my dog before a ton of other dogs showed up. She also told me that all of the dogs get taken outside mid day to use the bathroom. When I showed up around 8 AM the lady didn't even ask for my dogs name she just took my dog and brought her in to the back. I tried to tell her that it was my dogs first time at daycare but she didn't seem to care. I logged into the WebCam access they gave me and watched the attendants ignore my dog and all of the other dogs. My dog got in a couple of fights the attendants ignored and then stood in the corner for about 7 hours. I received a report card at 10:29 AM which basically just lied about my dog's experience 100%. They said that she was snuggling with other dogs, people, and was relaxed. They said she had a pitbull friend. She had no friends. This is all bullshit. She was clearly uncomfortable and I know that because my husband and I watch the WebCam basically all day and she was standing in the corner and by the exit door. It completely ruined my trust in businesses like this and I will never take my dog to another daycare center again. I told Gabby that I was taking my dog here so she could socialize a bit more, but I think I traumatized her. She was so happy to come home. This place clearly doesn't have a problem lying to dog owners and has no integrity. Please do not take your dog here. You will be lied to and your dog will be ignored all day.

    Mange on my dog's back leg

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    1 year ago

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    1 year ago

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    4 years ago

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    3 years ago

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    4 years ago

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    Jenn L.

    Helpful 1
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    2 years ago

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    Jenn L.

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    4 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    Jenn L.

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    Ask the Community - PUPS Pet Club

    Review Highlights - PUPS Pet Club

    I have used the South Loop Pups location for the last year since bringing my dog to Chicago and can not recommend this location enough.

    Mentioned in 2 reviews

    Read more highlights

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    Howlistic Grooming

    Howlistic Grooming

    4.4
    (160 reviews)

    I rarely leave reviews, but I'm extremely disappointed with my experience at Howlistic Grooming…read more This was my dog's second visit, and before leaving him, they specifically asked if he would be receiving the same haircut as last time. I said yes and confidently left, expecting consistency with the previous groom. Unfortunately, that was not the case at all. They cut my dog's hair extremely low and completely ignored the previous grooming guidelines. When I expressed my concerns, the groomer responded by saying When I expressed my concerns, the groomer responded by saying she had "shaved his nails for free," which she said is normally a $10 add-on. I explained that it still didn't address the issue at hand and that it should have either been communicated or charged properly as an add-on if that was the case, because it didn't resolve my concern about the haircut. I was told there was "nothing they could do" and that "for future reference" I should bring a photo. I didn't think a photo was necessary for a repeat appointment when the staff made it seem like they already understood what was expected based on his last service. The manager called the next day, listened to everything that happened, and ultimately only reiterated that they do not offer refunds or discounts. No apology, no empathy, and no accountability for the poor experience. The only response I kept hearing was "for future reference." To make matters worse, my dog's ears were cut so short that he barely even looks like he has ears anymore. The haircut looks nothing like the previous groom, and it's honestly upsetting to look at. Since the appointment, he hasn't even seemed like his usual energetic self. I trusted this salon to care for him properly, and instead I left feeling dismissed and deeply disappointed. A total waste of $80 and a tip. PHOTOS BELOW: As you can see in the attached photos, his beautiful black coat was shaved down entirely too close, leaving his face and ears completely bare.

    DO NOT GO HERE!!! The last time I took my 4 yr old Yorkie here, she came home limping. She wasn't…read moreable to run or play for 2 weeks. I called to inform the manager, and the manager's response to this was deciding that my dog could not come back. Worst experience I've ever had with a groomer!

    CleanDog

    CleanDog

    4.7
    (62 reviews)

    I don't even know where to begin. We recently moved out of Chicago and guess the only thing that we…read moreare missing, John. I know we won't be able to find someone like him anywhere else and that makes me and my husband really sad. A. My dog loved going to John, he never felt stressed after John's haircut. B. Have you seen how clean his shop is? My jaw dropped when I first went there. C. His cuts are so amazing, Toby was getting complements constantly. D. Shampoo that he uses is amazing, smells so good. E. My dog is anxious, but John never had a problem working with him somehow , he usually never sits still for anyone. F. He is a professional groomer and I don't think you will find someone like him at least in Chicago area. I can go on and on. I don't think he needs my review but I just wanted to share for someone lucky who lives in the area and is able to get appointment at Clean Dog.

    Not sure what superlatives I can add to what many others have written except to say all of them are…read moretrue. One of the true pleasures of living in a big city it to discover treasures in the most unexpected of places. Who would think that dog grooming would be one such place but I consider CleanDog to be a treasure in Chicago. John brings a rare combination of pride or work and some kind of genius for dog grooming that is ineffable; he just has a feel and an incredible talent for working with dogs. What brought me in the door for our Maltipoo Bailey is that I was looking for someone who would not immediately resort to shears to deal with some matting (admittedly, we had let Bailey go and she was very matted). I know that taking her to our prior groomer would result in her coming home shivering and looking like a short-haired chihuahua. Reading the reviews here led us to CleanDog. In short, John did not disappoint. He is so kind and helpful and went the extra mile (and then another extra mile and then another after that). As others have experienced, we could not believe how wonderful she looked. In fact, it was the best she has ever looked, hands down. John patiently brushed her out, gave her a much needed bath, and then working his own unique magic, brought out the scissors and turned her into a show dog. I can't imagine taking her for grooming anywhere else in Chicago.

    PUPS Pet Club - groomer - Updated June 2026

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