We've been going to Sandy's since pre-rebrand. Our boy Mason, has never enjoyed baths or being groomed, and he gets very nervous just being in a tub. Everyone at Sandy's has made him feel so comfortable and have been very dedicated to his grooming appointments for the last few years. What we particularly like about this location is that they don't use crates when they're drying the dogs. Your dog has open play and Mason loves socializing with the other dogs while he's there. They always show him so much love when he arrives for his appointments and when we pick him up. I don't think he's been happier (or handsomer) at any other grooming place before. read more

Sandy's Pet Spa - Pet Groomers Near Me - Chicago, Illinois

The business is not well-run and the cleaning is not trustworthy. Employees are not well-trained in customer relations. We couldn't get a straight answer on when to pick up our dog and, when we did, she was not reliably clean. read more

I do not recommend going to Sandy's. Honestly, from the start I really did not like how they would cut our dog Ralph's hair. We asked them to change it every time, but they barely did, or something else would come out wrong. We kept going because it's below our apartment. Monday was the last straw. We picked him up and he did not look good at all, and we later found some pretty big cuts on him. We called to ask what happened and they just said he was a little more wiggly on the table, which they claim they have certifications for handling. I WOULD NOT GO HERE! read more

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I brought my golden retriever Bonnie to get groomed last week. While I thought the grooming was fine I had a problem with the staff. The girl at the counter didn't offer a new customer welcome as this was my first time and when I checked out she didn't even say thank you. There are plenty of other places for dog grooming so I will not go back to this one. UPDATE: The owner kindly reached out to me about this review and apologized so I am happy to update my experience to 4 stars! read more

My dog and I have been customers for 3 years, and I continue to be so glad to have the team at Sandy's be part of our lives. We LOVE all the folks here - they truly spoil Arugula and make him look amazing. Ru always leaves with a pep in his step, and tries to drag me in for a spa day whenever we walk by. We've never had a bad experience, and the prices are so incredibly reasonable for the stellar service that they provide. If you have a dog (or cat!) who needs grooming, Sandy's is the place to come! read more

A friend recommended Sandy's Pet Spa, and I couldn't be happier that I took their advice! My 1-year-old Cavapoo, Winston, was in serious need of a haircut, and they did an incredible job. His coat was super matted (Cavapoo hair is no joke), but Adriana, his groomer, worked wonders. She made sure to call before making any changes, which I really appreciated, but I trusted her to do whatever was needed to get him looking great again--and she absolutely nailed it! Winston looks so good now! Adriana is truly a top-tier groomer. The check-in process was smooth, and the front desk staff was beyond welcoming--especially the super sweet girl with stunning eyes. I was *very* hungover when I arrived (not my finest moment), and she was so patient with me while I awkwardly searched for Winston's rabies vaccine info. Seriously, amazing customer service all around! If you want your pup to be pampered by the best, take them to Sandy's Pet Spa. Highly recommend! read more

Absolutely terrible service. They lie about what services they do for your pet. They will charge you for services that were never completed.

We're SO happy to have found Sandy's for our puppy. They're incredibly loving with her and the service is impecable! read more

Sandy's Pet Spa - Micie! - Pet Groomers Near Me - Chicago, Illinois

I absolutely hate it . I was being very specific about the style and they let one of the intern groomer Felicia cut my puppy's hair. I wish somebody would told me that she is new. They gave me time frame 3-4 hours for the cut. They didn't finish till 4:41 pm. I took him at 11 am in the morning. So it took over 5 hours. And my dog looks like completely ugly. I showed what I ask them to do and this is what they gave me back. Talking about come back next time someone else can do it. If the intern is new don't let her use my puppy as tranining. So unfair. I'm beyond angry. I'm read more

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This place takes great care of my dog! The schedule is usually backed up and it's a little pricey compared to what you'd pay further out of the city, but the location is super convenient and my dog loves coming here. I 100% plan on returning. read more

Sandy's Pet Spa - after photo - Pet Groomers Near Me - Chicago, Illinois

Update - I'm pretty positive I've reviewed before, but just have to say after 2 years we've been nothing but happy with Sydnee's so they deserve the extra shout out. Every haircut has been top notch and they must take good notes because I never have to go through what we do each time with them. I feel confident when I drop my dog off that he's going to look great and be happy (he loves it there- and our friend's dog even halts in front of their door during walks because she loves going there too!). They are also so good about thoughtfully pointing out anything they observe (e.g., skin allergy, needing a teeth cleaning- which were both very legitimate things our dog had going on but it was nice that they said something when they noticed as well). We're moving and the thought of finding a new place as good as Sydnee's is hard to imagine. (NOTE: West Loop and South Loop locations are both amazing - have gone to South Loop when West Loop was booked, just as great). read more

Such a friendly staff who cares about your pup. Always easy to schedule. I recommend the monthly membership. I get my dogs nails done here and they do a great job. read more

Probably the best dog grooming experience I've ever had! I've lived in Orlando, DC, Nashville and Chicago and this pet salon has exceeded all other salons my puppy Max and I have visited in the past. The staff was super friendly and loving to Max, and gave him an amazing bath and haircut. Aside from the great visit and staff, the location is very convenient in the west loop. It's a beautiful area to walk around and is a two minute walk to a dog park and pet store. I highly recommend visiting them if you live in the West Loop! read more

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Sandy's has been nothing but fantastic with my minpin - calming her and spending time with her - not rushing at all. she is quite the client - the groomer is not her favorite place but they are so sweet with her and do such a great job I know she is always in good hands! I cannot recommend them enough! read more

Horrible service Do not go there I been going to this place for a years when it still was Cindy's pet grooming. I paid $140.00 to get my dog's hair cut and when I picked my dog her hair cut was not complete and not a good hair cut . I called and spoke to the owner and she told me to bring my dog in for them to re-cut my dog's hair properly . I go back the next day to bring my dog in and I was confronted by the groomer who caught and attitude with me because I told the owner I did not like my dogs cut then the owner and the groomer teamed up on me and we had a heated dispute all because I said I did not like my hair cut . The groomer and the owners did not handle the situation properly and told me I was no longer welcome there as a customer all because I said I did not like dogs hair cut . Then the owner tried to blame dog for being the problem. But this was not the 1st time they did not cut my dogs hair properly Another occasion happened where the did not cut the hair from my dogs face and the groomer said she would take care of it and I would have to bring her back . This has happened at least 4 times with them not cutting my dogs hair properly They can't take criticism. They can't accept that their groomers sometimes do not do their jobs at a 100 percent So basically if you tell them you are not happy with your dogs hair cut , be prepared to be confronted by the groomer and the owner and to he told they do not want your business I have the proof by text messages that was sent to me by the owner and pics of my dogs horrible haircut read more

Went in for a full service bath. They let your dog free roam in the back. Great service! They put my dog in a super cute bandana afterwards. I will definitely bring her back again! read more

Sandy's Pet Spa - Chloe is so fresh, so clean post-bath! - Pet Groomers Near Me - Chicago, Illinois

I don't trust my golden retriever with anyone and Adriana did an INCREDIBLE job! This is the best grooming my baby has had. They squeezed me in last minute and I could not be happier. read more

Terrible - why would someone wait 2 weeks for an appointment for a bath - arrived for a full groom appt but didn't have marked down as such and wouldn't accommodate. read more

I'm surprised by the amount of positive reviews, as I've had three consecutive bad experiences. All issues have been with office operations, including scheduling complications, incorrect information in the system, missing information in the system, and non communication regarding vaccine requirements. read more

Need I say More! I am very happy. Lily is very happy. Sydnees is the Best Anna is fabulous!!! read more

My dog, Hugo, can be a little tricky for groomers! He is picky about his face and paws being touched, and not a fan of the blow dryer. He is super high energy and just wants to play! So far he has gotten services done by Alice and Shannel, they have both been amazing, patient, and accommodating with him. We will continue to go to Sydnees for our grooming needs! He always looks great when I pick him up too! read more

Sandy's Pet Spa - After his groom! - Pet Groomers Near Me - Chicago, Illinois

There are not enough stars for this amazing team. Never have I met such wonderful and caring people and we know how us dog owners we want to make sure they are in good hands. This place is it. Thank you everyone for taking care of Benny today. We you. read more

Sydnee's does a great job with our Golden doodle. I love that they don't crate the dogs- they are free to roam and I interact with each other when not being groomed. They also have a big window you can look I. So your dog is not hidden. Shannel took care of Otto Saturday and she did a fantastic job giving him his spring/summer cut. We hate leaving Otto but she made it easier. The only drawbacks- it's hard to book appointments and they take a long time. read more

Sandy's Pet Spa - Otto's new haircut! - Pet Groomers Near Me - Chicago, Illinois

First time but so far extremely happy! Very clean, super friendly staff, reasonable rates and they gave mu cockapoo baby the best cut! Also opted for the hot oil treatment which left his coat feeling silky soft. Will definitely return! read more

Sandy's Pet Spa - Fresh from Sydnee's Pet Grooming! - Pet Groomers Near Me - Chicago, Illinois

I bring my cavalier King Charles spaniel to sydnees in West Loop. Everyone that works there is SO nice and helpful. There is a window to look through which makes me feel better- I see how they interact with all the dogs. You can tell that everyone that works there LOVES the dogs and they do a great job. My pup Mateo is 8 months old and kinda shy, but they are so gentle with him. Mateo has only been 2x, but I am very satisfied and this will be my go-to groomer. read more

Brought my then-13 week old Miniature Schnauzer puppy (Teddy) in to their South Loop location for his first ever grooming. I was referred by a neighbor, and I'm glad! The folks at Sydnee's not only did a great job, but they took awesome care of Teddy while he was there. They even put him into what I can only describe as a baby sling, and carried him around on their bodies when he wasn't on the grooming table. That's dedication, my friends. Also, I'm not totally up on the grooming lingo that I should be. The best I could do was ask for a "Schnauzer-ish puppy cut," and they delivered! Service was very affordable (I think there was a new client discount involved) and great quality. Next time I think I'll ask for a "puppy-ish Schnauzer cut" and let them take it from there. The only improvement I can think of is estimated timeline on pick-up. Maybe it was because it was puppy's first grooming, but I wasn't given any kind of time estimate and it definitely wrinkled up my day. It would be great to know a pick-up window (even if it was a range of a whole hour), so I could go about my day without worrying about needing to rush back at a moment's notice. Oh, and parking is a little iffy at this location, but there is a 15 minute loading zone directly outside their door. Get there a few minutes early in case you have to circle the block. I've referred other neighbors to Sydnee's and I will definitely be coming back for future grooming needs! (before/after pics attached) read more

Sandy's Pet Spa - After grooming - handsome little dude! - Pet Groomers Near Me - Chicago, Illinois

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Easy to make appt same day on line after reading all the great reviews. Our dog looked fantastic; she was loose behind the counter upon pick up and was so happy. I am picky because I grew up in the dog show world and my mom was a professional groomer. However Shannel was an amazing groomer and did exactly what we wanted; our dog has never looked better. Thank you so much for the great service. We will be regulars from now on. read more

I've been taking my fur babies to Sydnees for about three years and they have always done a super job. The staff is friendly, reliable, and really really nice. read more

My Dog Z loves visiting Sydnees in West Loop. It's so much better than your average grooming facility. They take care of your pups while they are visiting the salon! read more

Took my pupper here for the 1st time. They did a great job on my 13lb baby. Cut his nails and brushed his teeth. My pup was happy. Will recommended and will come again!! read more

Charming little place to bring your pet. My cat came back to us smelling of sweet mango and looking perfectly fluffy. Love the bow! I appreciated the new customer discount (20% off first service) and the groomer, Marcie, was very friendly. She was also understanding as I did not bring my cats rabies certificate because I was not aware I had to. I told her the website did not tell me to bring one when I booked the appointment nor did the confirmation email and text message. She tried working with me with this but it held up my appointment about 30 minutes since I had to drive back home to get it before services could start. I understand the importance of having the certificate on file but it should be stated necessary when booking and confirming the appointment. read more

So happy I discovered this place! I needed a quick nail trim for my puppy and I was able to book online for the day and time slot I wanted and less than 24 hours later my puppy had perfect nails again! Super convenient and the staff was polite! There's also a big glass window so you can watch your pet being groomed. Huge bonus! I will be back! read more

Sydnees is great as usual, my dog loves coming here and I do too. Staff is super friendly and I love the open environment. Groomers always do a great job and leave my dog smelling and looking great! read more

I absolutely love this place. I have taken my mini golden doodle here twice and will continue coming again. First time I made an appointment a few days out - since that time I planned for it. Diana was the groomer and she's very charismatic, sweet, and attentive to details with regards to my needs and my baby's furry needs. My anxious dog fell in love with her. I work so she's very flexible with keeping him for a while, until I was able to break away from work to go pick him up. I must say that he enjoyed it so much that he got home and passed out. Everything about the visit was very transparent and no hidden fees or charges. As a new customer, the 20% off the first service was a nice incentive. Yesterday, after taking my baby to the dog park, he decided to get completely soaked and dirty. I messaged them through Yelp - and the owner Julie - responded quickly about trying to squeeze us in. In an desperate measure, I walked him, and begged for Diana to help me, as I didn't have time to bath him. Despite Diana having a full day schedule, she took him in and did an amazing job. That in my mind defines outstanding customer service -- never turning a customer away! Clearly my day was made by their ability to help me in such a short notice. I even got a loaned leash to walk him home, as I left mine in my apartment after I dropped him off. I found out about their incentive program of return customers, and definitely plan on returning. As a business owner in the West Loop, I highly recommend Sydnees Pet Grooming - Diana is superb and Julie - the owner is doing a phenomenal job running the place. read more

Always a perfect experience at Sydnee's. Everyone who works there is so friendly, they have a glass window that shows full transparency to their work space (try finding that at any other groomer!), which always makes me feel comfortable that they are trustworthy with the safety and care of your pet. A lot of other groomers will take your dog for the appointment and call you 5-6 hours later, which suggests that they aren't organized with their schedule, leaving your dog to be waiting there nervously to get started. Every time we go we hear back to pick him up 2-3 hours later (and that's a 100 lb nervous golden retriever who gets fully groomed with paw treatment and teeth brushing). We also take our parent's older dog there, and their sensitive treatment (not sure exactly what it is) helps his itchy skin a ton. All around just a really professional groomer that always leaves us with a great experience and Hank looking so handsome. He has been there about 4 times now and still has not gotten any nicks or cuts either. Thank you Sydnee's, you're the best! read more

Sandy's Pet Spa - Pet Groomers Near Me - Chicago, Illinois

Another great "spa day" for our Dudley! This is the only place where he trots in happily and doesn't cry when we leave. I think that speaks to how caring and loving the staff is to Dudley. He also gets to sniff around the facility, which helps him feel more comfortable. He always gets a great bath, cut and nail trim, and we always get a quick response to inquiries and questions. The staff also provides great communication when Dudley is finished and ready to go home. Overall, a great experience every time! read more

I was referred to Syndee's by all of the other "Doodle Parents" at my park in West Loop, all of which I trusted because their doodle's look like teddy bears. After my first trip there, I refuse to go anywhere else! They take their time, and take such good care of all of the dogs that come in. My mini goldendoodle has lots of hair, which in turn results in the occasional mat in her hair. They comb each of them out and make sure the dogs are comfortable. I LOVE this place! Even if I move out of West Loop, I will always make it a point to only go to Sydnee's! read more

Sandy's Pet Spa - Before Groom - Pet Groomers Near Me - Chicago, Illinois

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Julie tries to cover up for her poor performance groomers. She thinks offering a conditioner justifies fecal matter on my pups butt after a grooming, large amount of hair under the ears ( that my vet pointed out ) , dirty ears and nipped nails without informing me. The groomer was very rude and I just went along with the services. I immediately asked for the manager but she wasn't in. Instead of ruining my day I left a review and awaited a response. She called back and I listened, just full of excuses of how the groomers husband wasn't feeling well and she didn't get sleep. 2 days later I'm at the er with two back paws cut low to the nerve. I haven't been able to reach her due to personal health and called today for her to give me another round of excuses and no accountability. When you go along with things and play cool they want to run a script but when I expressed my high frustration of her service now it's a problem. She said it couldn't have been them and it happens. This company will not get another dollar nor will I continue to promote her as I have. Take responsibility. Wish I could post pics because they do a half service but wants to over charge for an already perfectly groomed dog. Stop it . read more

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We took our 7 month old Mini Schnoodle, Pepper, in for his first haircut. I had been trimming him myself up until now, but not very well. Since the snow season started, his fur was definitely getting matted and he was in desperate need of a full fledged haircut. They went above and beyond to make him look gorgeous. He seemed calm and happy when we came to get him. Adriana was beyond helpful and lovely. We are excited to return and keep our puppy clean and handsome! So happy to find a reasonably priced salon in the neighborhood. read more

Best place ever for pet grooming. They did an amazing job and leah loved being there. She even let them put a bow on her head. When we walked they asked if she has any allergies and the staff is amazing. This will be my pet groomer for life. read more