What the.... So I just read many of these reviews and I am wondering why anyone would leave a review about a service that they didn't receive? We have had nothing but a good experience with them so far. We just went through a hot summer and we are seeing savings are promised. The installers and office staff have been great and are on top of everything. I would recommend you do your homework for sure, but we have not regretted our decision and it has been about a year. read more

This company is very misleading. I've had solar for four years and have never seen the benefit of having solar. Avoid at all costs!

Dodged a bullet. Very savy salespeople but the deal just wasn't sweet. husband and I would be 90 years old before the panels are paid for and warranty would expire then too in 20 years. Electric bills unchanged the whole time from with no panels. What's in it for the buyers beside possibly haveing two bills every month and absolete junk on my roof? read more

Horrible. Service is near non existent. Calls to service department go unanswered with a recording saying 48 hours to return call. Our solar system inverter quit ten months ago due to poor installation and water entering the box. It took almost 2 months to be serviced during the hottest Phoenix summer on record costing us over $1000 in electric bills. Now it's down again. They said a week ago that they would schedule a service but nothing and they don't answer the phone. Time for a lawyer. read more

System install completed in July 2023 -- 17 Hyundai panels, 30 KwH output, $33,000 total cost before tax rebate. Since then, we have seen effective results in reducing our electric utility bills, but we have also had several interruptions of service because of blackouts, improperly installed components, and unknown causes. Service is very slow, probably because the nearest PE Solar technician is a long distance from my home in Sarasota FL. Every day the solar is out is a day of losing that day's dollar value in energy savings, and this can be very frustrating. Most recent blackout caused by Hurricane Milton (10-09-2024) resulted in about a week's loss. PE Solar wanted to charge me $240 for a "diagnostic visit" despite the system being guaranteed for many years. Eventually I was able to restore the solar production myself by adjusting the Enphase IQ Inverter, but this was very hit and miss guesswork for me (I am 81 years old and somewhat disabled). All of the PE staff I dealt with initially for the sale and installation are long gone, so I have to re-introduce myself each time to someone new for a service call. This might be consistent with the numerous reports of employee turnover and dissatisfaction found on Yelp and elsewhere. Conclusion: consider carefully all reasonable alternatives to P E Solar before signing a contract. read more

Absolutely HORRIBLE experience working with this company. I do NOT recommend. We started the process in January and it is not August and we still have a hole in our garage wall from installation of the water heater. We also ordered a new roof via their suggestion and upsell and it was installed incorrectly and caused issues. We had flashing that was the wrong color, it was installed incorrectly and upside down, they broke off part of our house and caused a leak that ruined part of our garage that we had to have re-painted. Aside from the horrible experiences with the roof, we had notice that a lien was placed on our home before the job was ever completed, we had numerous calls from the collections department when they weren't even supposed to be calling us (we hired PE Solar, not the roofing company they were subcontracting). We were told by PE Solar that it was going to be handled. We expected some sort of discount for the inconvenience or even an apology from the horrible way we were treated. We had neither. Instead, we had more phone calls and harassments. Absolutely unacceptable. Upon trying to reach out to PE Solar, they did NOT answer the phone, did not call us back, and did not address any of the concerns. Instead, we are currently with a hole in our garage wall, a poorly installed roof, a collections agency calling us because PE Solar didn't pay them, and we still have no idea if the electric company is counting our solar production as a positive against our bill. We asked for a total price (EVERYTHING) so that we could pay it off and have them out of our lives so that we could continue with our business and part ways. They provided a price, then raised it again after we paid saying that we owed more for the horrible experience of a "roof install." Aside from the things mentioned, we had roofing trash all over our yard, plants were smashed in the garden, and we have zero faith in the company doing a great job. I don't know enough about solar or roofing to know if they've done a good job or not. I only know what I saw and what was told to me by the subcontractors who were sent out. Even more reason not to trust them, their subcontractors don't even trust them. They said "DO NOT PAY UNTIL IT IS COMPLETED" as they warned that the company would not finish its commitments. PE Solar seemed like they were working for us and had a great representative to try and smooth things over, but I would NOT recommend this company for solar. Further, the name they used on the contract (PE Solar, as addressed here) is NOT the same company name that came out to our house in the beginning. We are thus far VERY unhappy with all of the interactions we've had as a whole. read more

Thank god I avoid them. They pay for reviews by offering you to be a model home. I was very interested in scheduling a solar expert, Julie to come to the home. She promised a bunch of stuff, which from any review of any solar company should be vetted. When I wouldn't sign on the dotted line after a 30 min pitch, she got rude and told me only certain people are the right fit for their program. I was going to probably sign but wanted a chance to vet. Now after reading the reviews I can see why she got aggressive when I wouldn't agree to the terms on the spot. Her poor closing skills are not an excuse for being rude. Stay away from any company that forces to sign without doing your research. read more

PE Solar installed the solar panels on my roof and they were nothing but professional. The project manager Marta, was top notch keeping me updated on the design and permitting process, when the materials were ordered and the installation time frame. They kept all of their promises and installed the panels within the estimated time frame. The installation crew was amazing, they arrived on time, answered all of my questions and the crew was polite and professional. The post installation start up process was seamless and my panels have been working as advertised. The quality and professionalism of the work was top notch, I couldn't be happier with my decision to have PE Solar install the panels on my house!!! read more

We had to make a tough decision in choosing a solar company. We decided to go with Pure Energy because they were reliable, prompt, friendly, and offered us a competitive proposal. So far so good. I'll will follow up once our solar panels are on our roof. This review is for their customer service and reliability. Tony Landin is the representative we've been working with. He's great. https://app.repcard.com/tonylandin1/hello/lIzSbn read more

After falling for the model home sales pitch I signed up for a full solar system. After 9 months all that has happened is they blew in insulation into my attic and swapped out an electrical service with FPL. Nothing else has happened. Granted I need a new roof which was supposed to be part of the project but this has not been started either. Trying to cancel but want to pay a reasonable amount for the work done, but they say they want $25K in 10 days and they put a lien on the house. We live in a red hot real estate market and getting workers is difficult and now all the materials are rising so as a person on fixed income this project has out priced me. Yet PE solar still wants their 10 pounds of flesh from us. Now thanks to Yelp I find everyone is a model home and gets the high pressure sales. Doing the math the Tesla roof would be a better more efficient roof for the same price. Now I have neither and a $25K bill. Please be careful with these guys. read more

We have had our solar system operating for almost 6 months and production has exceeded our expectations! Although there were a few hiccups in the beginning of the process, PE SOLAR went out of their way to fix and/or accommodate our situation. Others have complained about pushy sales tactics. However, we had the exact opposite experience. In fact, it was because of their expert knowledge, customer service, and personal attention that we felt confident in our decision to go with PE SOLAR. Our PM, Kaci, also went out of her way to explain the process and make sure we were comfortable and in the know throughout the entire process. So far we love our solar! I highly recommend PE SOLAR! read more

Pure Energy was super easy to use, very affordable, and so convenient as it relates to the process of signing and setting everything up! Definitely recommend! read more

This is by far the worst investment I could have possible ever made!! They talk a good game but the actual product and company are full of half truths just to make a sale. Unless you are planning to purchase the panels outright, don't buy from this company!! Even if you do purchase the panels outright, there isn't any guarantee that the production the panels are "promising" based on their "assessment" will actually happen. Bought the panels but thinking about selling your house? Representative's answer: This would be an easy transition to the new owner Actual answer: this is a very long, drawn out and quite unsuccessful procedure What about the tax credit? Representative's answer: Yes, there is a nice tax incentive from the government that you can receive when you file your taxes. You should receive $12k Actual answer: you'll receive the tax incentive but not in one payment as was suggested, but rather stretched out over 3-5 years. When you see these people come to your front door just say NO! I promise you, you'll be so much better for it. read more

9 months and still system not working but the bill does come every month. Many empty promises. We have a 30k bill no working panels. Pure Energy will not return our calls. I have send text messages, email, and calls without success. They also promised to move the equipment for repairs and they refused to move the non-working system. The only calls I get are from their finance company. Even the City dropped them we the city rebate was also lost. read more

its prevalent in this industry to deceive over state and lie about energy savings PE Solar wrote the book. We asked all the right questions and got nothing but what turned out to be nothing but total lies. We got scammed. The workers that installed the panels had no business working on a roof ,they did so much damage to my three year old roof that it needed extensive repairs. If i even knew 10% of what we were about to be put through we would have eagerly backed out. Run Run Run Thanks. John R read more

Most dishonest company I have dealt with. I purchased from Pure Energy based on what the sales rep was selling. Come to find out, the company cannot stand by what their reps promise. Pure Energy does not offer the system that the rep promise. I received a sub-par solar system, certainly not worth the price. The money is only a small part. My BIGGEST concern is the dishonestly and lack of accountability. read more

Typical door-to-door sales BS. If a product is good as you say it is it sells it self, no need to go door-to-door. Also, your sales reps can't read. read more

Just got the "model home" sales pitch! Are you kidding me! How long are they going to use this approach?? Guy claimed he can reduce my ROI time down to 5 years instead of 12 with this so called program. Of course only if I'm chosen! I asked him for information to review which he wouldn't provide unless I agreed to make an appointment. Ridiculous horrible way to do business! PE solar please stop! read more

Just had a sales representative by the name of Lindsey who knocked on my door trying to get the process started. Of course she brings out the brochure and shows me the details inside. First thing I noticed is that there are no business logos or an official name tag. After I told her multiple times that I would not make an appointment or provide my phone number until I did my research she completely cut me off and suddenly had no interest in speaking with me or their continuing with her lousy "you pay nothing" sales pitch. First rule in economics, "there's no such thing as a free lunch." read more

**LIARS**SCAMMERS!!**LIARS*** I was approached at my home by PE Solar for installation of solar hot water heaters. The man, Conrad, that came to my door was very pleasant and polite and told me that the company was GIVING away FREE solar hot water heaters to "approved" homes under their "model home program". The model home program was for home owners who were not in foreclosure or delinquent on their mortgage. The home also had to sit in a high traffic area and be neat, well maintained and have good curb appeal. Our home and finances fit their search criteria for receiving a FREE solar hot water heater. The catch was that the salesman was to come to my home for a 'meeting' in 2 days. I asked several times if they wanted me to BUY, LEASE or purchase the solar heater or any other products. Conrad assured me that was NOT the case. The following day, I called PE Solar and spoke to their customer service agent. (The website states it is family owned, however, the customer service agent was clearly reading off of cue cards!!) I asked the following questions: 1. Is this a lease program with a lease contract on the water heater?--NO 2.Do I have to purchase this heater myself and then get reimbursed?--NO 3. Is the representative going to try to sell me other products, services or ask me to buy anything when he comes to my home?--NO 4.Why are they giving me a FREE solar water heater ?-- BECAUSE I QUALIFY UNDER THE MODEL HOME PROGRAM 5. What is the MODEL HOME PROGRAM?-- "Our company sets aside marketing money for advertisement. Because your home sits in a prominent location in a selected area (Scottsdale), we want to use your home as a way of advertising. We ONLY ask that in return for a FREE solar hot water heater, we be allowed to place our business sign in front of your home for a minimum of 12 months and if people/neighbors ask you about it, you respond with positive feedback and tell them we installed it for you. Is out way of advertising and you benefit from it. We hope that your neighbors will come to us for future business." That all made total sense to me......and I FELL for it!! When the gentleman from PE Solar came to my home, he was clean & polite....... BUT......he wanted us to TAKE OUT A LOAN TO *****BUY***** his solar hot water heater and then wait for some rebates to come in!! (See questions #2) !!!!!!!!!!!!!! When I told him what his customers service agents response was to my questions (I had taken notes), he simply said, "Well, Im sorry, we are just trying to create new business !" and he packed his things and left! I would also like to add that although the website states that it is a family owned business, I had yet to meet anyone that was part of the family. The first 2 contacts were not family (I asked). and the representative at my house, when asked if he was a family member or owner, he simply stated "I am a 'partner' "...so I am wondering where the family is that owns this place????? CREEPY UPDATE!!!!-- A few days after writing this review, I heard a knock on my front door at 7:30pm. I was working on some papers and my son yelled that 'some guy' was at the door for me. Here is what happened: "Tell him I'm not interested!" I shouted to my 12 yr old son. "My Mom isnt interested" "Tell your mother I need to speak to her, please" "Mom! He said he neeeeeds to speak wth you." "Who is it??" I asked. "Who are you?" he asks the guy at the door. "Im from Pure Solar". At this point, I heard his response and got up and walked to the door. Apparently after reading my review the came to apologize and tell me that they 'reprimanded' Conrad for leading me to believe something other than what they do. "Why did your customer service agents tell me the same thing then?" (I wondered if the customer service department got 'reprimanded' as well..??) I tried to tell him that I didnt really want to discuss it and that they were wasting my time, but he kept prodding and telling me that he wanted to make it up to us and that many other customers were really happy with their services. So, I asked him to tell those happy customers to write some good reviews for him!...and really.....how was he going to make it up to me anyway (I asked)...... By sitting down and explaining their services again!! hahahaaaahahahaaaaa.......yes, he was serious!!! Basically I just shut the door and shook my head. This may be considered hearsay, however I have a friend that claims that this company did the same to her but after they came back to my house she was afraid to write a negative review since she lived alone and didnt want a return visit. PS- I am laughing at the owners "Animated review" and "Filtered reviews" comments. I would also like to say that if the MODEL HOME OFFER was NOT offered to me...How the heck would I have heard about it?? YOU literally knocked on MY door!! I didn't come searching out solar businesses! Just goes to show what a bunch of BS-ers they are here.. read more

We did the model home thing as some others negatively review. We put up 5.4 kW and have been very happy with operation of the system. We had none of the bad problems of the one star reviews. Our system is working as designed and our electric bills have been were under $30/month since install (waiting that fun June bill!) The promise they made was that we would pay less, on average than our old electric bills if you include the loan plus the bill. So far, so true. We will see overtime. If I would make any change it would have been to simply go through the subcontractor, Sun Valley Solar. Nothing at all against Pure Energy, but they are primarily here to sell me a system. I was really impressed with Sun Valley Solar. (this thinking is my only reason for not giving them 5-Stars) Also, if you are thinking solar, just call. They have low cost loans available that use two loans, one is interest free while you wait to do your taxes. And finally, get'm bird proofed right away. We had birds nesting under ours immediately. PE recommended AZ Solar Care who also did a good job. 11/2015 Update. First summer of use and very happy. Still have the same suggestions in mind as above. I cannot express the pigeon proofing enough. We pigeon proofed the solar after the damn birds got on our roof and then ended up later having to bring in the pigeon doctor to go after the flock that had moved in. If we had pigeon proofed up front, we would have saved annoyance and $$. 6/2018 update. Still happy. Only thing I would change would be to add a wireless monitoring system and/or have used micro inverters for the panels. (At install PE & SVS both said no to micro inverters, today it's more standard). read more

An extremely pushy and rude sales representative just came to my home at about 4:30pm 7-1-2016. I'm a very polite guy, I am a good listener, and I try to give people the highest amount of respect, even if they treat me like garbage. The sales rep knocked on my door, I answered and went outside to discuss whatever it was she was selling. She proceeds to tell me all about her solar plan and how they're looking for 15 homes to be part of their model home program. She tells me how they just wrapped up in Waddell and that they're moving into our neighborhood now. She talked a lot without giving me any opportunity to tell her that I'm not interested. She asked me questions, which I politely answered and right as I started to say "but I'm really not interested" she cut me off to continue her pitch. This goes on for about 10 minutes roughly. At the end, I tell her that I do research first before doing business with ANY company and she tells me that she'll give me all the brochures and such so I can do my research. Without giving me so much as a chance to continue what I was saying, she starts asking questions about when we are home, are we going to be here for the weekend, when might we be gone. EVERY RED FLAG IS WAVING & EVERY ALARM IS GOING OFF RIGHT NOW! Yeah, that's not suspect at all. Asking me when I'm not home. Yikes! My mind starts racing, are they going to try and break into my home this weekend? Do I call the cops? What on earth am I supposed to do now? I tell her that she should stop writing things down on the paper because now just isn't a good time for me. She tries the typical sales techniques to overcome a rejection, but I tell her again that now just really isn't a good time for us. Now she's angry with me and storms off in a childish tantrum, saying a bunch of nasty things as she walks down to the next home. I call out to her saying she doesn't have to be bitter about this, to which she says more nasty things which I won't repeat. I never got the info I was supposed to get to do my research on the company. Sadly I do not remember the salesperson's name, but her description is as follows: Caucasian female approx 5'6" with a thin/athletic build, dark shoulder length hair I sent a complaint to our HOA to see if they can file a formal complaint with the BBB and inform the company that they are not winning any friends with this kind of behavior. If I get burgled anytime soon, you better believe that Pure Energy--and this salesperson in particular--are on my suspect list. I mean seriously, are you going to be home over the weekend, when will you not be home, fishing for when I leave the house. Really? I really think this salesperson should be checked to see if any of the homes she has visited have been robbed or burgled. I'm quite interested to see if there is any connection, the police should check this out. This very well may be the final straw for me. I'm teetering on the edge of putting up a no-solicitation sign on our property. I hate that the good ones out there like the scouts and teen challenge will see the sign and keep on walking, all because of jerks like Pure Energy and the suspect tactics and personnel they employ. read more

I got scammed into getting a solar water heater system in 2012 and I almost immediately regretted it. After the sales pitch it seems like a good idea, and you say you'll think about it but of course there's a limited time model home offer. You say you'll get back to them within a couple days but they get you to sign the contract that you can cancel at any time for the next 3 days. Of course the time slips by and you're already rolling downhill towards your fate. Since I had a gas water heater, now I have 2 gigantic water heaters in my carport - both of which will have to be moved when I build onto my house. I guess one of them is supposed to be a back up. The solar panel will also have to be moved when I fix the roof (supposedly they'd come out and move it as needed for no additional cost but I doubt it). I have noticed no difference in my gas or electric bills and every time I look at the big old blight on my roof I think about how I got scammed into doing this. The model home thing is a scam by the way - they posted no sign, they had no showings, it's just a way to get you to think it's a limited time offer. Lame. Maybe this isn't a huge waste and I'll get some of the investment back on resale. Maybe they'll come out and move all my stuff as promised for no additional cost. Maybe I'll give them more stars. read more

BUYER BEWARE!!! I don't even know where to start but let's just say my sister and I both may have to get a lawyer to fight this company. My sister recommended this company to us and now we're both regretting it. From not producing the energy promised/money saved to forgetting to connect panels to a horrible loan company to our service suddenly stop working one day only to find out that we have an "old model inverter" which they never told us about and we've only had this system for two years! When they said they can replace it they couldn't get someone out to do it for "one or two weeks" which is ridiculous when you're paying for solar and then don't have any for one or two weeks! We also recommended this company to a neighbor that had an even WORSE experience (including multiple failed inspections) and we're embarrassed that we recommended this company. I can tell you we will NEVER recommend this company to anyone ever again. Our neighbors have Tesla and other companies and have never experienced the issues that we or my sister or the neighbors we referred to this company have had. We feel like we're in a bad marriage now that we can't get out of but hopefully our lawyers will help settle some of this. All we can do now is warn anyone considering using this company. IT'S NOT WORTH IT! read more

I just had one of their pushy salesman at our door. My wife was courteous enough to listen to part of his sales pitch, then said, no thank you. But he just kept on talking. I know sales people don't take no for an answer, but if a person says 'we're not interested' 6 or 7 times, it's time to do the polite thing and just walk away. Finally, I had to go to the door and play bad cop. Again, I told him 5 or 6 times that "we're not interested, have a good night." I finally had to just close the door on him. It's very annoying that a salesman is so pushy. Now, if and when we are interested in solar, I won't even use them because this guy just left a horrible impression. read more

Three of the contractors used for this installation have had to come back to follow up for deficiencies. Nothing major but i have to take off from work to let them in the house. Maybe the use of higher quality subcontractors will fix the problem. But it is holding up the rebates I was assured would be easily obtained. And yes it is not FREE, you will be reimbursed for a portion of the cost. However I did turn off the power to my water heater to test the equipment out...2 months ago. I have not lacked for hot water. I was promised at the time we signed up "a guarantee of 30% saving on the electric bill". or they will pick up the difference. We'll see. read more

PE Solar came to my door offering great deals and savings. The salesman was 45 minutes late to the meeting, I told him it was late we get up early and asked to reschedule. They promised savings was trying to convince me to be part of model home program but never called back then did not return my call. For a company that aggressive they have poor follow through. read more

The only part of the entire process that DIDN'T have issues was the initial sales! Don't use this company for Solar! It has been nightmare! The very first question that was asked when we first sat with the salesmen was if they had anything to use to keep pigeons from roosting. We were told that the panels they use are installed so close to the roof that nesting isn't a problem. OK. We had no reason to believe otherwise. Mistake after mistake with the install we were finally up and running although several weeks late because of constant miscommunication between the project manager (Maritza) and service installers. Be it PE Solar installers or SRP or the city, there were several issues that were mishandled. During this time I tried to be patient but with each denial and projecting blame onto everyone else but herself it grew old. Now here we are a few months later and guess what?...we have 2 pigeon nests under the solar panels. I reached out to Kyle (says he's the top guy at PE) and he basically told us that if we couldn't prove the conversation about the pigeons it was nothing more than "he said/she said." No attempt to talk to the salesman that we spoke to initially, we're just liars if it isn't in writing. Only thing is...the salesmen do recall the conversation. Now ol Kyle says it must be in writing! They now want another $500 in addition to the over $18,000 we paid already! Terrible service! Of course, both sales people agreed that we did, in fact, inquire about the pigeons. Kyle (top guy!) said "without written evidence" of bird barrier issue, they would not be willing to compromise. Now it is no longer "he said, she said" because all of the parties involved agree that this discussion took place. Regardless, this has been anything but a positive experience. There are many solar companies that will appreciate your business over these guys. Customer service is NOT their strength! read more

I purchased the system for $45,000 and was told the panels can endure hail or golf balls up to 190 mph. So after 3 of my panels were shattered by golf balls, Eric (who is a complete D) basically tells you to get over it and I should have done my due diligence. Hello, we live on a golf course and was told this is a non issue. Also, I am not saving any money at all. EVERYONE is offered to be on their MODEL HOME program that saves you money....Not truthful when they offer it to you and only a few homes are selected; just a sales tactic. read more

Worst Sales Process Ever One of their desperate salespeople just came to my home in Chandler. He reeked of cigarette smoke and executed his desperate sales pitch, and literally insulted me . I explained my decision making process which was "describe your service leave me with some information, let me do my research, give me a business card, and I'll call you back if I have interest". He said he had no business card or contact info, but wanted to come in my house. I of course, said no. He said he wasnt selling me, but wanted to qualify me and didnt even know if I qualified. I though that was preposterous. His high intensity ABC saelling process was front and center...so I paused him, and explained my process for making meaningful decisions....now I know this doesn't align well with the standard sales process that these guys are taught, but this guy basically said that I shouldn't do any research, I wasn't qualified anyway, and while he passively insulted me, he just wouldn't stop selling me anyway...I said, "look we're just not going to work well together, but there a lot of other homes here in the neighborhood, good luck." Honestly - without sarcasm. He flipped out. Ultimately yelled at me and he told me he was disappointed in my decision making process and demanded the brochure he had left for my wife the day before. Don't buy from these jerks. read more

We recently had solar panels installed by Pure Energy as part of their model home program. I have nothing bad to say about them. We never felt pressured by the sales person that came to our home and he answered our multitude of questions openly and without hesitation... and believe me, we asked a LOT of questions, going back again and again to assure that we understood the finer details of the program and their system. He even sat there as we called a relative who has solar already to ask his opinion about a few things. Every part of the process that Pure Energy had control of ran smoothly and ahead of schedule. We ended up having our solar installed and running about a month before we actually expected it. We have only had the solar running for a little over a week or so, but, so far so good. Already got our first small bill from APS and it was only about 10% of what we used to pay! Would definitely recommend! read more

Pure Energy Solar sends out salespeople to neighborhoods who completely ignore "no soliciting" signs on your door. In addition, they are very pushy and rude when you tell them you are not interested. The kid who came to my house today even continued to yell his sales pitch through the door after I had closed it. I would NEVER consider doing business with a company who uses this technique and approves of this type of practice. read more

I am certainly as skeptical as the next guy...and while I have been interested in solar for some time have always found something to sway me away from the multitude of vendors that have come to my door over the last several years. I can say that I am pretty pleased overall with the experiences I have had with the staff and contractors from Pure Energy. While I am no Solar expert I have done a fair amount of research about this as an alternative energy vehicle because I live in Arizona after all, and the summer AC bills are a real kick in the ba...well, they can hurt. And, of course, I think being a little "green" is a good thing since I will never give up my F150...and I have to make amends somehow. From my initial contact with Pure Energy to now it has been about 6 weeks. In that time we have had an insulation treatment done in our attic and a 4.5Kw panel system installed. The contractors from both jobs were pleasant, professional and explained the process. I am still waiting to have APS install the meter so I can turn it on and then see what kind of savings we have. I will post something when I have some actual data to provide because I think that it may help inform others have reviews have helped me (even ones that seem pretty brutal because they make me more cautious about what I am getting myself into). I am doing the loan option that was discussed in other reviews, I am not scared by it or think it is out to get me....it seems no different than any other contracts and loans you sign when making a major purchase. It is a lot of money, and that can be scary, but I look at it as money I will spend for electricity anyway over the next several years...and at the end of this I will have a solar system that saves me money and I will have paid less than what I am paying now, well, in theory at any rate...time will tell. I have a 3800sqft house and pay APS about 220 a month now...it is expected that with the solar and monthly repayments it will about 30-40 less a month...and then when the loan is paid off, about 60-80 a month total. So far, so good...excited to see the results as we should have our meter installed within the next week. read more

Things are great until a component fails! The inverter on our system failed. It took around 4 weeks to replace the inverter. I hear the system is now running properly, but the phone application used to monitor the energy generated is no longer displaying the energy produced each day. I have tried logging out and in, re-installing the app, logging into the app via internet explorer and nothing is work. It is disappointing that the issue has been brought to the project manager several times and has failed to take ownership to help resolve the issue. I will continue to try work through getting this issue resolved and will post an update. On a positive note: when the system was running, the energy generated met the forecasted predictions. read more

I am actually happy to work with this company. Let me explain. I was honestly scared looking though some of the reviews left here. I took the plunge and met with this company. When they showed me their program I was so happy being a part being an environmentalist myself. The installation took longer that what they told me but I have a two stories house so I was okay. I have cut my bill by 40 dollar a month. I am going to recommend this company to people i know. read more

We had a very similar situation as others with the door to door sales tactics of their representative. At the very least, be very cautious when doing business with this company. One person claims that my original experience was with an impostor posing as a representative of their company and has sent me multiple messages trying to persuade me to remove my rating even after I asked him to stop contacting me because it was bordering on harassment. The original person I spoke to was very apologetic and claims that he is with Pure Energy Solar as he originally stated and that there was a mix up in communication. He did, at least, respect my wishes when I told him that we no longer wanted to be contacted regarding any of this mess. I'm not sure who's telling the truth, but the borderline harassment from Wayne Irwin with Pure Energy is enough to ensure that we will not be using this company. read more

Feel pretty scammed wish I would of read the reviews first. Attempted to do the model home package. Ended up waiting 5months for an install date. Then they were wanting to do the install Christmas week. All the tax stuff came up this year and the loan they offer you weighs heavily on tax deductions or else your apr will go up. By this time we got cold feet and decided against. Now they are attempting to sue for restocking fees and what not. The threats of a law suit came a lot sooner then 5 months. If they did the work as fast as they want to sue I might be a happy customer. But instead I'm leaving this review. read more

Rip off sales tactics. False promises and won't take no for an answer. Find a reputable solar dealer instead

Buyers BEWARE!!!!! Do NOT believe this company when they say they will save you an average of a specific amount. We just finished our 1st year of solar production and we received NO WHERE NEAR the guaranteed savings of $121 they promised us. In fact we only saved on the average $84.85 and they are REFUSING to add more panels per our written guarantee with them. They are trying every which way to get out of our written contract when we have proof from the electric company that we did NOT save what they PROMISED us! read more

So I must say at first with this company I was excited to get solar and save money. But ever since the install it has been a downward spiral with our project manager. It took MONTHS to get our system to be able to monitor it. Now I m so frustrated with how much our bill is with the electric company. The system is defiantly not producing enough. Let me say my first two electric bills we 300 and 183. I just received my third bill and it's 175. We have not changed anything. If anything I have been unplugging things in our house to see if we can get it to go down more. Financially this is putting us in a hole because we budgeted for this average of 25 dollars a month. Not this loan bill of 149 then to add the above electric bills to save only 100 bucks based upon last years electric bill. I'm hoping someone in the company reads this and corrects this issue. As far as the monitoring goes. Yes we can monitor the system now. But I left SEVERAL messages for my project manager but she did not respond. It took me sending a text to another PE employee who's name I don't know off hand but she made it happen that week. Feel free to contact me at dribble117@comcast.net. read more