If I was to write everything out in detail, this would be several pages long. So here is a recap of my experience. You can make your own judgment from this. I tried to do as much of the correspondence as possible through email so that I would have a record. 1. The person that comes to your home to setup an appointment with a salesman tells you that it is at no cost to you. I figured that this could not be true, but I was in need of a water heater because mine had just gone out. So I thought that I would at least listen to what they had to say. And sure enough, it IS NOT at no cost to you. They have arranged financing through a bank that offers 18 months interest free if paid off before then so that you don't have to have the money up front. 2. The install was supposed to be one day and basically be done. It is now 2-1/2 months later and it is still not done. 3. I had some money stolen that was setting on top of my dresser. I was told that they fired the person. 4. The quality of workmanship from the weatherization (duct sealing) was very poor. This is about sealing the duct work so that heating/cooling is not lost. This is a part of the package (solar hot water heater and weatherization). One example of the poor workmanship is that they removed insulation that was around the duct work in the attic in six locations (have pictures). I also have pictures of some of the other poor quality of work issues. 5. Damage was caused to one of my kitchen cabinets and the floor. I got quotes from a company to fix the cabinet and a quote from another company to fix the floors. The total for both of these ranged from $370 to $1180 depending on what level of fix was desired (cosmetic or complete). Let's just say that they did not even offer the minimum $370 fix. 6. The water heater solar panel loop sprung a leak and completely drained itself. 7. I had to continually follow up on things because they were not being addressed. 8. They came to my house at unscheduled times to correct some of the work. Once they came 3+ hours before the appointment and started calling and leaving me text messages asking why I wasn't home. When I was able to get to the voice mails and text messages I responded with the email that had the time of the appointment in it. They did not come back at the scheduled time, or at all that day and did not contact me either. Another time they were a 1/2 hour early and started calling me. I got home 10 minutes before the scheduled time and they were still there. 9. Around 45 days into this project they started to address the items that I had not received or was told that I was going to get in the sales pitch (5 items). We had a get together (the salesman, an office person and myself) to discuss the items, and I will have to give kudos to the character of the salesman because he stood behind what he had told/sold me. Based on this, I was told that I was going to get all 5 of these items. It looked like they wanted to make things right, but now looking back they were also mentioning they wanted to close this project out and get the check at the same time. More on this later. 10. The office person came back a week after this supposedly with the 5 items. They only brought 3 of the 5 items. One of the two missing items I noticed right away and they wrote it down to follow up on. The other I did not realize until after they had left and I sent them an email about it. I gave them the check at this time because I thought that it looked like they were trying to make things right and I would trust them on the remaining 2 items. 11. Two weeks went by and I did not hear from them so I contacted them asking about the remaining 2 items. The one item I was told that I was not going to get it now. I asked why they were not going to honor it now when at the meeting two weeks earlier they said that they would. They said that we never told you that. I said ask the salesman since he had shown such good character before. They said that he was no longer working for them and that I should realize that they have been very accommodating (their word) to me in their actions. Gee, this whole time I thought that I was the one being very accommodating to them for having to schedule so many visits to correct work, meeting with them, etc. I see it as I was just holding them accountable to the bill of sales and the workmanship. At this time I changed my opinion about them wanting to make things right. They just wanted their check. So I believe now that if they would have already been paid, they would not have "accommodated" me. 12. I scheduled the inspection by SRP. It failed the inspection. The kicker to this one is that it failed for reasons that I had brought up to 2 people (the 3 gages were operating well out of the normal range indicated by the owner's manual). The responses that I got were no more than a shrug of the shoulders and a "eh". So I am still not done yet. read more

From the very beginning Pure Energy was a pleasure to do business with. Let me begin by pointing out that I do not like door to door sales tactics....I usually send them on their way immediately if I am nice enough to even open my door to an unexpected knocking. I happened to open the door this time and the gentleman was so forthcoming and charismatic that I actually gave him a chance to say his piece, and I am glad that I did. I had been doing research in consideration for adding rooftop solar to my house anyway so when he told me Pure Energy's facts and figures in an attempt to sell it to me I was already quite well informed (I also work in the energy business so the math etc is all very familiar to me). That everything he said lined up exactly with what I had found in my own research was refreshing. I went ahead and allowed him to set up a meeting for me with their sales person who would go over everything in greater detail and help me get a loan. This second meeting was, again, a pleasure. Everything he told me was exactly as my own knowledge and research, down to the brand of inverter they would be using (it was the same exact model I was intending to use had I done the installation myself). I found Pure Energy's knowledge and presentation informative and concise; my wife whom I had not bored with my previous research into the system beforehand was even able to understand what I was talking about afterward when I was spouting numbers at her. They put me in touch with a solar power loan company who approved me for a little lower than was hoped for, but close enough that Pure Energy massaged their pricing (which I will add here was very reasonable in the first place, even when put up against my intention to buy the equipment and do the installation myself) so that it fit with what the lender had approved me for. The loan itself is neat in that it is two separate parts, the first being calculated out for what I will be getting back from taxes as an 18 moth no payments no interest so that I can pay it off immediately after I get my tax return. The second part is for the remainder and is an okay APR, though not spectacular....I will pay that off as soon as I can. The installation was scheduled for the middle of May (it was February at the time) which would put me making power by about the beginning of June. This seemed reasonable to me. What ended up happening, contrary to my regular experience with contractors, was that the panels were delivered a bit early and Pure Energy had an opening in their schedule. So the installation was rescheduled EARLIER and it was done in April instead and I was online before the original installation date. Through the whole thing I dealt with four people total, the door to door salesman, the pitch salesman, the lender, and the project manager. This was rather amazing as I have grown used to dealing with a different person every time I contact any company these days and after that initial sales appointment I only ever had to call my project manager, and still can if I have questions or issues, the same human person every time. I am very happy with this. Post installation everything is working as expected, knocking kilowatts off of my usage, I won't know exact numbers until I have my first power bill but I have monitoring capabilities and it is looking very good so far. The only thing I might have wished for them to do better is in the initial planning stage, I was leaning toward the more North West facing portion of my roof for the panels rather than the South East facing as I eventually signed off on. The placement of the panels is undoubtedly more efficient in their installed location than they would have been on the other slope of my roof, however I am currently on a time of use plan (my electricity is more expensive per kWhr from noon-7p.m.) so when my solar output drops off starting at about noon due to the angle on my roof it is a little disappointing and I am left wondering if I would see a larger bill impact if I had made Pure Energy place the panels on the other slope of my roof. I am considering changing from the time of use plan based on cost differences after I see how my bill is affected and compare the plans again based on expected output etc...so this may yet be a non-issue and is only a minor disappointment at worst; I only bother to mention it because it is the only negative thing I can think to say about Pure Energy. Thanks for being a great company to do business with, if I ever move I will most definitely be using Pure Energy's services again at the new house and in the meantime feel no qualms about suggesting Pure Energy to solar interested colleagues, friends, and family. read more

We interviewed several solar companies and settled on Pure Energy as the one we thought best met our needs. We looked at this as a long term investment that will benefit us in our retirement years especially. Some companies were hard selling immediate payback and no ownership, which to me was just trading on power company for another. Pure Energy assessed what my goals were and offered a package that met my needs for payback period and long-term solar ownership for the residence I plan to own for decades. We purchased a 6.5KW system, with a single inverter, and with arrays in 2 positions on our roof. Pure Energy supplied all the engineering as part of their pre-sales efforts before coming to our home. It was professionally prepared, and all the questions we had were promptly and accurately answered. They assigned a Project Manager who took care of all tasks and kept us informed of every step. All the work with APS, City of Phoenix and our HOA were completed by them. They gave clear instructions on what to do when the installers, City inspectors, and APS were scheduled to come on-site. The physical installation was performed professionally by a team of people that knew their trade. We ran into one issue where the conduit was planned to penetrate through an eve, and they discussed alternatives they felt were better options, which we chose. All inspections were completed without any discrepancies. Our system was commissioned this week and Pure Energy gave us our user guide, warranty information, tax credit paperwork, a demonstration of how the system works, and answered all questions. They also left a number to call with any subsequent questions we might have. I have watched the inverter reporting on how much energy our solar arrays are producing, and watched the APS meters showing electricity feeding back into their grid. Overall our experience was professional, positive and targeted towards our specific needs. We are very happy with the results. read more

I love my Solar System from Pure Energy. I found the process easy and fast, faster than the sales rep said it would be! Only slow part was when it got to APS. Even the building inspections were fast! The other "slow" part was the company asking for the final payment which they didn't do until 6 weeks after it was installed. I loved the experience from when I finally got to talk to my "real" sales rep to the final check payment. It was their pre-sell experience that I didn't like. I think this was out-sourced as it was too much hype and hard sell without a lot of knowledge (and is probably the source of some of the negative reviews I see here). I almost walked away, but I wanted to buy a solar system, not lease it, so I stayed the course when other times I would have just shut down the sales process. I did not get the extra attic insulation that they offered with the solar system as I had to attic spray foamed in the past and didn't need it. Instead of a price break, they gave me two additional solar panels. I was good with that trade-off. I didn't do financing through their resource, I got my own financing and in return got a 10% discount on the overall price. I didn't see them as any more expensive or any cheaper than other companies' offerings. About on par. We have had the system operational for 6 weeks now. My energy bills have dropped drastically. On my final walk through they showed me how to monitor my system to ensure it is always working efficiently and told me to call them if it got below a certain number. That's not the behavior of a scam company. read more

Prior to going with Pure Energy for our solar needs, my wife and I had been approached by another large solar company to join their lease program. The first alarm bell that went off in my head was the fact that the sales person for this solar company was pushy! They wanted a decision within 5 days of the sales pitch, or the prices would go up. The pushy sales tactics put me off, and I was a little nervous about the leasing option regardless, so I reached out to a friend to find out more. After talking over my options with my friend, he mentioned that Pure Energy had treated him well and he would recommend them. The Pure Energy sales person was not pushy; in fact, I felt like his pitch was more of a classroom session on solar power. Learned a lot! Ultimately, we decided to go with Pure Energy after finding out that their solar panels are guaranteed to produce at least 85% of their original design 20 years later, that they have a variety of loan options making it easy for almost anyone to get an affordable system, and that the installed system had a 10 year warranty. Also, we took advantage of Pure Energy's Model Home Program, as described by previous reviewers. The design review process took a few months, but Pure Energy kept me informed every step of the way. Pure Energy subcontracted Sun Valley Solar to install the system, and both coordinated well to ensure the design fit our needs. We've yet to have the final walk through with APS, but I'm confident that we will see immediate benefits from the new system. read more

*This review is based purely on the sales & installation of our system, not on the performance, as APS hasn't gotten around to putting our meter in yet. We have been extremely happy with the process to purchase and install our new system. We were actually under contract with another (extremely reputable) company at the time we were approached by Pure Energy, and were unhappy with the service - they could not provide the system we needed, and their loan rates were not as good. The sales process was quick and painless, and we got all the questions that we had answered on the spot (of which we had a lot - we knew what we needed to ask based on our experience with the other companies we had researched/used.) The subcontractors with PE were courteous, punctual and seemingly very dedicated to their jobs (it was pouring when they installed the system, and they still got it done - early!) We have a very large house, and we have no illusions about what we use for energy - we know that summer is going to be brutal as far as cost. However, we feel that eventually it will all wash out - which is the goal. I do not believe we are going to regret either the decision to move to solar or our choice of company. read more

Add me to the list of people who went through Pure Energy's model home program and who are very happy with the entire process. There is really nothing to fault with the service and pricing I received, from the salesperson who first knocked on my door and stayed for several hours answering all the questions I had to the installers who were friendly and worked quickly. Kudos to my project manager, as well, who must have kept on top of everybody because the entire process only took a couple of months, much of which was spent on waiting for permits and inspections. I especially liked the fact that I received free, high-quality attic insulation as part of the package. That alone has notably dropped my energy bills. There have been multiple people throughout the process that have been willing to take the time out to answer my questions and ensure that I have been satisfied with how everything was going. Color me very impressed. Although I am still waiting on the meters to be installed by APS, I am told it will likely happen in a couple more weeks. I am looking forward to the reduced energy bills! Will definitely be recommending this program to friends. read more

I had a great experience with Pure energy and my solar install. All of the permitting and inspections are reliant on the power company and do take some time to accomplish, so be prepared for that. I also recommend requesting pigeon proofing, and ensure that it is added to your paperwork the day you sign up for the program. If you want the remote monitoring module, also ask for that to be I clouded in your paperwork from the get go. Do realize that these options will increase the cost of your system. Actual install took two days at my house, it was an 8kW system, and now that I am connected to the grid it is producing exactly whaty paperwork says it should. With the peaking plans power companies run around Phoenix, and the 30% tax credit to help pay for the system (if your total tax paid for the year won't equal the 30% cost for the system, you won't get enough in your tax return to pay off the same as cash loan, important!) it doesn't make sense to not get the system if you can afford it. I'm saving money on my electric bills every month, while paying off the system, and once paid off I will be REALLY saving money! read more

I actually heard of this company through word of mouth. And after reading the reviews on here, my husband and I thought we should give them a try. We have been reading about solar energy panels for homes and really wanted to hop on board since you can save a ton of money. Anyway, after talking to the lady on the phone(very nice btw) and getting all the needed information about what we wanted to do, answering our questions etc. We finally set up a time and date. The workers came to our home and did a very good, thorough inspection, making sure everything was good to go and they werent going to run into any problems. After the inspection we set up another date to where they would come in and install the solar panels on the roof, water heater, and all the other stuff in between. All in all my husband and I were very happy with their service. From the simple phone call to their HQ to the workers great customer service in answering all of our question. We couldnt be happier. Oh and were saving a good chunk of money each month. In no time, the savings each month will add up and pay for the job itself. read more

I had been thinking about installing a solar system on my house and after seeing how my parent's system was working out, I decided to go with Pure Energy like they did. The sales representative came out and was very nice and informative. He used my prior energy bill to personalize projected usage and savings for me. I've had everything completed on the system just a few weeks now, but going off of the sales and business aspect so far this is a great company. They got everything approved through my HOA, permitting through the county, approval with APS, inspections all done, financing set up, and walked me through everything and answered any questions I had along the way. The only thing that was a bit frustrating was that all of the information was not submitted to APS at first which delayed them coming out to do the meter, other than that everyone I talked to and worked with at the company was very nice and took care of everything for me to get the system installed and working. So far my parents system has been working great for them and I look forward to see how much I will save in the future! read more

We were approached by Pure Energy as part of their model home program to install solar on our home. Our Pure Energy rep that walked us through the system and the price comparisons vs. no solar was very helpful, and answered all of my questions. I had a lot of questions, especially about how the system worked, and what the potential is for the future with respect to living potentially off of the APS grid entirely. The rep was very patient and helpful the whole time. I was also surprised at how much money in tax credits could be applied toward the cost of the solar, which really helps out the cost of the system. They got the installation scheduled very quickly after we signed the paperwork, and the only thing holding us back from turning it on (as I have seen in other reviews) has been waiting on APS to approve the system and install the new meter, which is out of Pure Energy's control. I'm excited to get this system up and running soon! I would recommend anyone looking for solar to contact Pure Energy and give them a chance to work on your solar needs. read more

When my husband told me we had an appointment with Pure Energy to consider solar for our home, I was excited about the reduction in our energy cost and prospect of being more "green" in Arizona. I had concerns regarding the appearance of the panels as well as the potential effect on resale value of our home. I was also not interested in a high pressure sales call. We met with the company's representative and were impressed by the cost saving stats overtime. The presentation was low pressure, really just informative, and as a result we have just completed the process of having solar panels installed through Pure Energy. (Bonus for us - due to the location of the panels, we cannot even see them so no detriment to "curb appeal") Every single representative, from the sales rep, installation crew and staff responding to our questions, have been responsive and professional; customer services is excellent from this company thus far. We are anxious to see the effect on our energy bills and love that we are doing some small part to make AZ more green! read more

How many solar companies have knocked on your front door lately? Well, I've had quite a few and I have been interested in going solar for my home for sometime so I have listened to quite a few sales pitches and I finally made my decision. I went with Pure Energy and so far I am very pleased with the results. The salesman, Mike explained everything very thoroughly and answered all of my questions and let me tell you I had a long list. Basically, you don't want to go with a leased system, you want to purchase. I have an extremely busy schedule and Pure Energy made it very simple. Installation was timely and it only took one day from 7:00 am until 3:00 pm. The city inspection was completed even without me being present and passed the first time. They are always there to answer your questions and when you call them you actually speak to a person, not a voice mail. I have not yet turned on the system as I am waiting for the Utility company to do their thing, but I will keep everyone posted as I progress to the next step... read more

I recently installed a solar system with Pure Energy and have been very happy with the process. I was able to do the model home program and recommend that option if available. I received additional insulation for my attic as part of the model home program. This was a very easy and convenient installation. They do subcontract out to Sun Valley Solar for the actual solar installation, but I did not have any issues with them. The process does take a while, I started mid June 2015 and panels were installed in Sept 2015. Throughout the process I was kept well informed of what was to be done and the approximate timeline. Pure Energy and Sun Valley Solar are both very professional and easy to work with. Waiting on the inspections added to the time of when my panels were operational, but that would be with any install. I just got to turn my panels on yesterday, Oct 9, so will be interesting to see my electricity bills in the coming months. Thank you Pure Energy for the seamless process of installing solar on my house. read more

I am a first time customer to solar. Though I did not review Yelp, I did not have the same experience as some other customers did. The sales people were very friendly and spent the time to explain the product and process to me. Unlike the some of the previous reviews, I did get to review the paperwork before signing anything. Everything appears to be what I purchased. I do like that I purchased American made products. The installation process was quick and smooth. The installers were friendly and professional. Other than a broken screw on a conduit cap (which they are promising to fix soon), the product installation was flawless. Based on the Yelp reviews, I am a bit concerned about the finance company but I scrutinize all my loans and payments therefore I am confident I will not experience any "shady" dealings. Based on the smooth loan application process; I expect no problems. The solar has been going for 2 weeks and we hope to see the benefits soon. We are excited to see the results. read more

Our 5.5 kW solar system has been up and running for a little over a week. Everything working perfectly. Pure Energy did exactly what they were supposed to do and Sun Valley Solar Solutions did a terrific installation job. My installation looks better than the others in my neighborhood. We did the "model home thing", but decided to just pay cash for the entire system. Love the additional R-30 insulation that was blown in to the attic. Definitely made the house cooler. We did not "shop around for price", so I can't really comment other than I thought the price was in the reasonable range (I'm a retired electric utility executive and am very familiar with large scale solar projects) and was impressed with the Kyocera panels. However, from a quality standpoint, I'm glad I went with Pure Energy and Sun Valley Solar Solutions. The installation was first class and the installers were very professional. Inspections went like clockwork and we went from signed contract to full operation in 12 weeks. read more

Pure Energy has been great from day one! When we first met with the sales consultant he was very open, honest and very clear about what we could expect and even provided the exact dollar amount that our loan and bills would be. The installation of the panels went smoothly and because the warranty covers the entire roof, they even fixed some broken tiles that were already existing on our roof. Because our home will be used as a model for our neighborhood, they re-laid insulation in our attic free-of-charge to help lower the utility bills even more. The communication has been spot-on and they always let us know when to expect the approvals and inspections to come through. We were provided with all the knowledge of how to use and maintain our solar panels and who to contact if we ever had any questions. Pure Energy will also come and clean our panels for free anytime we need them cleaned. We have had nothing but a great experience so far and look forward to continuing to do business with them. read more

We did the model home promotion from Pure Energy and had them install a 6kW system and have been very happy. We just turned our solar on two weeks ago and so far so good. Our unit is currently producing exactly where it should and even a littler over. I cannot wait to get our first bill with using our Solar System from Pure Energy and seeing how much we will be saving. The process with Pure Energy was quick and easy, the longest part was waiting for APS to finish everything on their end so we were able to turn it on. Any questions we had Pure Energy got back with us very quickly and had excellent customer service. Mike who sold us the unit and Owen who came to show us how everything works with the inverter were both very professional and knowledgeable. Owen even informed us that we should change our APS plan to help us save even more money which we greatly appreciate! All and all we are extremely happy with everything! Thanks again Pure Energy! read more

Got my solar through Pure Energy with absolute zero problems with the exception of APS taking FOREVER to come out to install the solar meter. Not sure what people are complaining about on here. Guess they want free products and for Pure Energy to go out of business? Once you grow up and figure out that companies need to make a profit to stay in business you can accept that Pure Energy has to make its profit from somewhere otherwise they would go out of business and your warranty on work would be void. Also not sure how you can write a review on a company that you have never used before. Someone complained about a "shady lender" charging more if you missed payments and also claimed to be a lawyer... not sure how he passed law school if he didn't realize there were fees for not paying your bills on time. Anyways, I've had a great experience with this company and find most of the bad reviews to have zero credibility to stand on. read more