Excellent! Will did a great job. Great customer communications. Fast booking. The other company…read moreI called never called me back. Fair price. Great report. And suggestions for conversion to gas/electric.

Bad business practice or a scam?…read more The technician who arrived to clean my chimney was fine, he arrived slightly outside the window but was courteous. However, our chimney was never cleaned. He shared that there were cracks and recommended purchasing an insert device or having the chimney lined. While he did not clean, we were still charged the full cleaning fee, which in theory would be credited toward future work. It has been 3 weeks and I have e mailed 3 times. The business is unresponsive. It seems like they just took the cleaning money and ran- scam or bad business practice? hard to tell.

I feel offended with the quote I just received. $12,000 to $14,000 for a basic cassette style…read moreinsert fireplace, to replace a pre-existing funcitoning unit. No new construction, no new gas line, no new electrical. Average same units and installation in Woodbridge, VA are from $1500 - $3000 from a prior quote and researching Angies List for this area. When I doubled checked with the sales lady, she confirmed...$14,000 for their simplest P36 unit. I'm amazed and offended.

I highly recommend NOVA Fireplace and Stove. Dan the owner and Stewart the salesman provided us…read morebrochures and showed us the gas fireplace inserts that will work in our fireplace opening. Dan made a trip to our house to assess the exact insert and provided us with lots of tips. We immediately placed the order for the Regency Gi33LE the first week in November, with Stewart for the new gas insert inside our current wood burning fireplace. Much to our surprise, they were able to squeeze us into their schedule to have it installed before Thanksgiving! Dan and his crew professionally installed a new gas line/pipe and dedicated electric circuit inside our house for the new insert and arranged with the Town inspector to obtain permits and inspection. All went exceptionally well. Dan is incredibly knowledgeable about home construction and the gas fireplace products and business. On a scale of 1-10, I rate him a 10 on customer service. With the snowstorm on Jan. 25, 2026, we tested the manual turn on using batteries in case the power goes out. After the test, the fireplace would not turn back on, so I emailed him on a Sunday morning to see if there was a trouble shoot for this problem. Immediately, he phoned me, and within 5-10 minutes, we started the fireplace with his over the phone directions!! Wow, we were so pleasantly surprised and very much appreciative of his support!! We thoroughly enjoy our new highly functional and esthetic gas fireplace insert and the heat that warms our rooms. We shopped at a couple of local places, and we found NOVA Fireplace and Stove the most helpful for understanding the process, options, and prices. Dan, Stewart, and the installation crew are fantastic!! Plainly said, Dan is an up and up guy.

I always see the best in people, Made an apt. to get chimney and dryer vent cleaned, only available…read morewas in some two weeks on a Friday 3:00 pm. I take off work and get home at 2:30, They call at 4:00, apologizing that they can not make it , Ok, I understand, next Wed 9;00 am . I am now sure they will come. Comes Wed no show, I call , and come to find out I am not on their calendar. I inqure about a supervisor, They reply he will call you back, NO call No explanations. So yes regretfully they earn this one star.

David Katzinski was very professional and knowledgeable about the chimney and vent cleaning. He…read morearrived on time and he was very fair with the pricing. I would recommend this company

Updating a review for BPG and Ken Humphries in particular. Ken performed my inspection when I…read morepurchased my home over 8 years ago. Fast forward to today, I had a water issue and was trying to determine if I had a sump pump (I know ...I should know but I didn't). I tracked Ken down (on a Friday evening) with my random question. He graciously engaged and helped me 'investigate'...by text...for about an hour. His response - "99% sure you don't but tell me why you're asking." He even went through my original inspection report to help pinpoint the potential problem. Next day...plumber came in...found and fixed. He. Was. Right! It's rare to find a service professional that goes the extra mile to that extent. 8 years ago I left a review for Ken and highlighted his professionalism. Doubling down on that, and adding that I believe he's a good human. Hire BPG and ask for Ken! Thank you Ken.

I was buying a condo. I had BPG handle the inspection. Inspector stated that the HVAC system was…read moreequipped with a heat pump. Find out after closing that the HVAC system did not have a heat pump. Being that the HVAC system is the most expensive appliance in a residence, I find it completely negligent. E-mailed BPG about this and was given the runaround until they finally just stopped responding.

Nicholas did a great job getting gas fireplace working. Raul is a professional, friendly, and very…read moreknowledgeable technician. He got my fireplace to work, cleaned it so it looked new, and will be ordering a part I need for it to work well long term. I highly recommend this company

Nicholas Chimney has serviced our fireplace and furnace chimneys for years. After we received a…read morehigh quote from another company, we called John and his team came out, provided an honest opinion and reasonable quote. Their work was high quality and professional. Call Nicholas Chimney first!

We hired First Response Chimney for several big jobs on our 1901 farmhouse and guest cottage, and I…read morecan't recommend them highly enough. The main project was installing a new Blaze King wood stove, including a new chimney crown and relining the chimney with an insulated stainless steel liner. They also repointed and repaired the cottage chimney, relined it for a woodstove, and repointed the main house chimney. With a wood stove or fireplace, the peace of mind is everything. I never had a single doubt that the work was done safely and to code, and that's worth a lot when it's your home on the line. From start to finish they were extremely professional, reliable, and clearly knew exactly what they were doing. They also went above and beyond on the logistics. The cottage work was tricky to schedule because we had Airbnb guests booked that we couldn't cancel, and they worked around our calendar completely. They even cleaned up mid-job so the space was guest-ready at check-in. At one point the cleaners they'd lined up bailed, and the owner, William, himself drove out on a Saturday morning to handle it personally and did an incredibly thorough job. The repointing deserves special mention. A previous owner had carelessly patched the historic chimney with Portland cement, which is the wrong material for an old home. First Response ground it all out and redid it in lime mortar, matching the original and restoring it the period-appropriate way. It looks like it should- like it was never touched. And they fully cleaned up after every job.

1 STAR -- $9,152 LATER, THE LEAK IS STILL THERE -- EXTREMELY DISAPPOINTING EXPERIENCE…read more I would give zero stars if Google allowed it. I hired First Response Chimney Stove & Fireplace because I had a serious water leak in my basement coming from underneath my fireplace. I specifically hired them to inspect the problem, identify the source of the leak, and recommend the appropriate repair. The owner, William, and his worker, Frank, inspected the situation and told me that the chimney was responsible for the water intrusion and that the chimney needed to be rebuilt to solve the problem. I trusted their professional assessment and agreed to proceed. The estimate was for $9,152.00 and included a partial brick chimney rebuild, chimney crown work, flashing/kerf work, waterproofing, and other chimney-related services. I relied on their representations that this work would address the water problem. It didn't. After all of this work and all of this money, I STILL HAVE THE SAME WATER LEAK COMING FROM THE SAME AREA UNDERNEATH THE FIREPLACE. That is the single biggest issue with this entire experience. The chimney was presented to me as the cause of the leak. After the chimney work was completed, the leak remained. I subsequently discovered that the actual problem was associated with the foundation, meaning I spent thousands of dollars addressing what appears to have been the wrong source of the water intrusion. Had I been correctly advised in the beginning, I would not have authorized a $9,152 chimney project to address a problem that it did not resolve. The problems didn't stop there. Throughout the project, I experienced repeated last-minute changes to the construction schedule. These changes caused me to lose multiple days of work and disrupted my life unnecessarily. The worksite/property was also left with a mess of concrete and construction debris in my backyard. I was also given assurances regarding supervision and oversight of the work. My experience with what actually occurred did not match those assurances, which further damaged my confidence in the company. I tried to be patient and overlook many of these problems because I assumed that, at the end of the project, at least the original problem--the water leak--would finally be fixed. It wasn't. And then came the most disturbing part. When I confronted William about my disappointment and explained that the leak was still there despite the expensive chimney work, the response was not what I expected from a contractor who had just been paid to solve a specific problem. My wife received text messages stating that a lien would be placed on the house if the bill was not paid in full. This was particularly upsetting because I was already paying for the project through the financing program offered by the company and was continuing to make monthly payments. Instead of feeling that the company was taking responsibility for an unresolved problem, I felt pressured over payment while the very problem I originally hired them to solve remained unresolved. Bottom line: I am now left paying a $9,152 project bill while still dealing with the same water leak underneath my fireplace. I lost work days because of scheduling issues. My property was left with a concrete mess. I have serious concerns about the supervision and communication during the project. Most importantly, the water problem that caused me to call this company in the first place was not fixed. I hired a chimney company because I trusted their expertise. I relied on their diagnosis that the chimney was causing the leak. I authorized major work based on that diagnosis. Today, I am left with an expensive bill and the original leak. That is extremely difficult to accept. My advice to anyone considering hiring First Response Chimney Stove & Fireplace for a major repair: Do not rely solely on their diagnosis. Get an independent inspection and a second opinion before spending thousands of dollars. Make absolutely sure you know what is actually causing your problem before authorizing major work. In my personal experience, this was an extremely expensive, frustrating, disruptive, and ultimately unsuccessful experience. I would not recommend this company, and I would not hire them again.

I wrote a bad review and a year later choice Realty responded with lies all lies. Based on Choice…read moreProperty ratings, people know that I'm telling the truth. Beware of this company, they will steal your money.

This is the worst experience I have ever had renting a property. DO NOT RENT FROM THEM! When I had…read morean electrical fire, they just replaced the faceplate. They had me remove hard wired smoke detectors then would not send anyone out to repair the problem. They had the deck worked on, removed all of the railings and never put them back. Worst of all they demanded my child, under 18, give them access to the property with no adult present, no notice they would be coming. Of course they had to screw me in the way out, even though I did everything on the move out checklist and left the place looking beautiful. They charged me the full replacement cost of carpet that was old when I moved in even though the stains were existing on the move in report. Run away as fast as you can!

Bait and switch pricing. Tech will go to your house, then estimate that your vents are a lot longer…read morethan the Groupon covered length. Then, they tell you it's extra clogged so they have to charge you $300+ to do a simple dryer vent. Stay away. They make so much money doing this they don't even bother to mark your Groupon as used

The technician showed up and promised to calculate Chimney Cleaning a particular way, but in the…read moreend, did it completely differently and charged me as a result.

I think this is number one company in north Virginia I…read morechanged my house AC Two units they did amazing job Wonderful people high quality service very knowledgeable and very respectful to the customer to keep them satisfied Iam glad to did business with them. Thanks

RES installed new HVAC in September 2021. Freezing temps last night and my heat wouldn't kick on…read more Needless to say, it's cold in the house. Literally wearing a sweater and two sweater wraps. New HVAC filter, reset breaker. Thermostat batteries are fine. Still not kicking on. Sent Yelp message to RES because they have always been quick to respond. And they did this time as well and the woman who gave me a call was nice and tried to help. Pretty disappointed that they can't quickly swing by today. From what I've read, it's likely a dirty flame sensor or the ignitor switch (neither of which is a long job - I just don't have the tools). HVAC less than 5 years old, so parts are under warranty with RES; however, I had to call someone else. Bottom line: Someone else is coming today, but I could end up paying for parts. Kind of feels like my current needs weren't lucrative enough for RES to make a concerted effort to swing by.