Brought my CRV in for diagnosis of slow acceleration and dieseling symptoms - charged over a grand to replace spark plugs and fuel injection work. A week later the AWD warning light came on again, charged additional $150.00 to tell me the rear differential needs to be replaced to the tune of $5,000.00 - so they charged me a grand for unnecessary work and refused my request to waive the $150.00 inspection fee. Never going back there - use Tamaroff Honda- larger operation with better mechanics. read more

Pretty good, nice s2k. Helped me through multiple hurdles. Responsive, helpful. Drove up from Kentucky and everything went smooth.

I go to this location because it's five minutes from my house and the staff is friendly. I have a 2009 Honda Civic with well over 100,000 miles so at this point I find that it's better to have it serviced by people who understand the life cycle of a durable car. I think they run about the same pace as other dealerships (which is of course always slower than we'd all prefer) and their hours are less convenient if I'm trying to get to work on time - service doesn't open until 8 am. I'm not the best at judging prices but I believe that they may run a smidge high. They do good work and don't typically recommend unnecessary maintenance that other dealerships have sometimes tried to push, which combined with the convenient location is the deciding factor for me. read more

For a dealership to tell me they can do a recall but its not worth their time and to find someone else to take care of it, that is complete BS! Who does that and why? Service Manager literally told me its not worth his time and to find someone else??? So we can have someone drive around in this car and possibly die because its not worth a Honda Dealers time???? This guy should get fired because he is not worth your time! In all my years of work I've never heard someone say they can do something but to find someone else because he just doesn't want to. Its work buddy, that's what you get paid to do! read more

Our 2010 Honda CRV had some issue with transmission (ever since we brought from the previous owner 2 years ago we forgot to change transmission fluid), the warning light and D shift kept blinking, it worried us a lot. After took her to Pure Honda, Nicole has been very helpful and the mechanics also helped us. After first time they changed the transmission fluid, all the warning signals were gone with test drive to make sure. But it came back again, when we took it back, this time they adjusted the balance of fluid and test drive again, then no more problem. During this time they had not only been so helpful but also fixed the recall for us. Thanks Pure Honda and thanks Nicole. read more

I started coming here years ago and it's changed hands a few times. I've had some good service or at least what I considered fair in the past. Had a broken mirror and called for an appointment for an estimate. I was informed it would be at least one hour for the estimate and to plan accordingly. I arrived for my estimate and left my car with a service advisor. It wasn't the person that's helped me in the past and he was there and said hello. I went inside and barely sat down when the young man came back. He informed me the entire mirror had to be replace and it would be $674 dollars. This would need to be prepaid to order in advance. Next he said that the install was quick - only 15 minutes and would cost $177. I think he sort of expected me to fork over my credit card and I politely told him I'd have to think about it. He would not give me a quote in writing just said "everyone would be able to see on the system". Went to an auto parts store tonight - yes I know it might not be a "Honda" original- however I could get the part unpainted for $175. Bottom line - I will not return here for a car, a part (even though it's conveniently located to me), or even an oil change. read more

I have purchased many different vehicles including domestic and foreign made from different dealerships in several states. I have decided to purchase a Honda Insight hybrid after several hours of search on internet. I stopped at Dunning Honda which turns out to be the best one I have had.  Mr. Shelton Taylor at Dunning Honda was prompt, professional, possessed great knowledge of the product. All my questions were answered to my expectations. I took his advice and purchased an Accord hybrid instead. All staff were great since the moment that we entered the dealership. It took the least time to complete the payment process since it was very clear and efficient.  I will definitely recommend to others and be a return customer. read more

After a few brief conversations with salesperson Derrick Johnson (DJ) over the phone, it became apparent he would be our salesperson in selecting a new vehicle. His professionalism, honesty and genuine " I care " approach proved to be superior to other dealership visits. The negotiated price far exceeded our expectations too. Special thanks to Grant for his technical expertise and explanation of the car features. Customer for life. Jeffrey W. read more

My car was broken into, and they broke the ignition. I brought my car here after calling them and they said they could fix it. 9 days later, they called me to come pick up my car because it was "too much" to do to fix it and it wasnt worth fixing it. COMPLETE WASTE OF TIME. Do not bring your car here for fixing because clearly they are not skilled enough to do any type of auto work. read more

I went to TROY HONDA looking for a fair deal, they tried screwing me hard. The energy was wrong there too everyone was just a bad person it felt. Just being real.. so me and my pregnant girlfriend go to Dunning Honda expecting to shop them before going to Farmington. As SOON as we walked in I knew we found our dealership. First of all - Roger was our salesman and he was awesome. Was real honest and straight forward "tell me the deal you need to buy a car today, I'll see if I can get it done." The manager James was equally as awesome. Always smiling, was a HUGE help. They gave us better than a fair deal. Too good in fact. I will be sending people to them and writing reviews for them to look out for how they helped us. One last note, the salesperson next to us was selling a car to a couple too.. one thing I noticed about all the workers and all the customers is we were ALL SMILING and laughing. When was the last time you smiled buying a car? This is a friendly, welcoming and honest dealership. What more can you ask for? read more

I made a appointment for 9:45 bought my car in at that time. Once again there was a noise coming from the front end more pronounced as you accelerated. I finally made a call around two trying to find out what the issue was since I didn't hear from Pure Honda. I was told the technician was just looking at the car, after another two hours I was told they we're still trying to find the problem. The next day I call about 10:30 and was told the the tech just took It out for a drive, fifteen minutes later the tell me it's a wheel bearing. My complaint is two fold I was told a appointment doesn't mean your car will be seen the day you make the scheduled appointment. Two it should not take two days to diagnose a wheel bearing. That's 2 strikes for Pure Honda or Dunning Honda. I question everything I was told by them,when does a appointment time mean, maybe we'll get to you today. read more

Wouldn't recommend. Was sold a car that had tons of electrical issues. Had a very bad smell, but it runs very good.

I have to amend my good review for a poor one, sadly. I have an extended warranty on my vehicle, AND I have had it for less than a year. The most recent time I came in, they tried to tell me it would be $100 to have it looked at and that I didn't have a warranty. These people clearly just want to get money out of you and don't think people will stand up for themselves. Shady as fuck, not coming back. read more

Can't say enough good things!!!! My sales agent, Justin was great. The finance man did a great job and the service manager was so nice. I was weary when I first walked in, as I am sure most of us are when we walk into a car dealership. I was ready for hard pressure and high prices. I WAS SOOOO WRONG! I would recommend Pure Honda to my grandmother. Please feel free to go and check it out for yourself. Thanks again Pure Honda of Ferndale staff. Cheryl E. read more

Incompetency from the service department cost me my engine of my 6 yo CRV. The lack of skill at this place is astounding. They even lost my key and tried to charge me for it. Save yourself! Don't bring your card here! read more

I leased a Honda CR-V October 13th 2014. I traded my 2008 escape with less than 54000. The dealership gave me a little over $5000. As a trade/down payment for the CR-V. My payment is just less than 220,/month for 36 months I will pay about $7920. (Plus the $5000) I was to get free oil changes for 3 years---I paid extra. I get 12000/year 36000 miles total. Everyone was so nice and kind and encourage me to fill out "how happy I was with them" survey within days of leasing the Honda. 1) within the first month of driving the Honda I started having a light come on. I took it to the dealership and was informed IF it was an engine issue I would be charge $95 JUST to look at the engine! On a lease car less than a month old!!!it turned out to be the tire. Had it been the engine I would have been charged. 2) my escape was an all wheel. Both the salesman and the financial guy said all wheel and front wheel are the same. NO it's not! I can't tell you how many times when it snowed over an inch I was late for work even leaving extra extra early, or how you slip and slide while making turns on snowy roads;( my poor neighbor had help me the first year because I blocked his driveway and he couldn't leave for work! 3) I want to end my lease early because my son bought me a brand new 4x4 Jeep Wrangler Unlimited and since I have to renew the plates (my birthday) this month on the Honda I wanted to make a deal. A) Ferndale claims Carfax said the airbags deployed I was rear ended and NO air bags have ever deployed during the time I have had the car. B) the car is only worth $11000 so they want $4000 plus my 3 remaining payments C) I have less than 25000 miles on the honda due back October 2017. 4.) I am waiting for Honda Financial to come out and inspect the Honda tomorrow. They MIGHT take the Honda back early IF I make the 3 remaining payments PLUS $350 for detailing apparently they said it was in the contract I signed So be warned if you deal with Ferndale Honda do it at your own risk! My experience has not been favorable read more

Pure Honda - Car Dealers Near Me - Ferndale, Michigan

I just purchased a brand new Honda Fit and I love it! Everyone at the dealership was extremely friendly and helpful! Mr. Pennington and Mr. Logothetis were wonderful to work with! read more

GARBAGE! They contacted me about buying my used car. Offered $20,500-21,000 based on the information in my ad and condition of test drive/inspection. Sent an email to them expressly stating, DO NOT LET ME DRIVE DOWN 45 MINUTES AND THEN GIVE ME A LOW BALL OFFER. Well guess what they did, inspection and test drive went great, no issues the OFFERED ME $2500 LESS !!! TYPICAL BAIT AND SWITCH DEALERSHIP TACTIC. Cost me 3 gallons of premium gas ($12) plus 2 1/2 hours to dirve, wait for inspection and Sales Manager pricing. Also drove through snowy, sloppy, wet roads so now I have to completely wash/dry my car again to present for sale. It was totally clean in my garage prior. BEWARE AND NO MATTER HOW MANY QUESTIONS YOU ASK BEFORE VISITING, BE READY FOR THE BAIT AND SWITCH. read more

I was googling a particular kind of used Honda and it came up as available at Pure Honda. I called to see if it was still available and a man named Chris answered the phone. I went in...and bought it. My experience was excellent. Chris Chapman is an over the top sales consultant. Friendly, helpful, and supportive but in a non aggressive way. He knew his stuff and made sure all of my concerns and questions were answered. Andy in the business office was good too. He insisted on making sure I understood all pricing and financing options that were available to me. Good guys doing good stuff. If they have the car you want, stop in. You won't regret it. read more

I bought a car and then had regrets. I asked to return it the very next day and got the "run-around", primarily from employee, Nathan. I asked to speak with the owner and was refused but transferred to Nathan who told me to "drive the car for 30 days and you will be losing a lot on this now". Nathan advised they will 'try to look for a car at the auction' but NOBODY followed up with me despite NUMEROUS phone calls to them. Not once did Nathan give me the courtesy of a return call or return email me. THEN...Nathan called me to chew me out for leaving a bad review! That was SO unprofessional! Shame on you, Dunning Honda, for having such a rude, disrespectful and nasty employee as Nathan. I will not be recommending this dealership to ANYONE if this is the kind of treatment they can expect. read more

I had an appointment at Pure Honda for an oil change, tire rotation and windshield wiper replacement. After 3 hours, I was told my car was ready and paid my bill. When I went to my car, I checked the tires, one of which was marked when I previously parallel parked, and I noticed the tire was in the same position. I told the service person that I was charged for a tire rotation which was not done. He shrugged, didn't even check the tire, and told me he would take he charge off the bill. I complained to the service manager who told me the same thing. No excuse or apology was offered. How can I trust that the oil was even changed? I will never again go to this dealership which can't be trusted. read more

I just purchased my first new vehicle last month. As a single female purchasing alone, I was worried about my experience because of the horrific stories you hear. Dunning Honda was my first appointment out of four. I ended up canceling all of my other appointments because Dunning Honda was agreeable regarding price, timing, negotiating regarding my trade-in vehicle price and all over very helpful. I would suggest to anyone to do your research regarding vehicle prices, looking over all of the forms carefully at the dealership and ultimately purchasing from Dunning Honda. If you are looking for a Honda, definitely start at Dunning Honda!! I was helped by Caleb and James -- but the rest of the employees were also very kind and friendly, also! It was a great experience and I am SO happy with my new CR-V! read more

My wife and I took our Accord in for a software upgrade/Adjustment. The repair department was very courteous and helpful. The young lady who helped us was great and they got us in and out as promised. We were very impressed with these folks! read more

So let me start by saying, I normally don't even bother to write a review. I'll just never return to the place of business. BUT, in this case, I had to take the time due to the fact that I am extremely upset for not only the service I received, but the way it was handled. So my mother took her car honda. ito be serviced, not knowing what the issue is. When we arrived, the service engine light was on and it was smoking. It eventually started making a noise. they ended up contacting my 75-year-old mother and telling her what the problem was as far as the oil not getting to the lifters. They proceeded to contact her and let her know that the price of the car would be $1800 including the $150 that was paid for the diagnostic to determine the issue. When we arrived to pick up the car, we noticed the service engine light was still on. We went back in to ask about the service engine light. The response was" we have no idea why your service engine light is on" That wasn't the problem that we fixed. Well, any wise person would assume if you just did work on my engine wouldn't you want to make sure the engine light goes off , before you charge me or released my car, why would I let you do work on my engine and leave with my service engine light still on. When we called to complain, we asked for a manager. We were then put on a hold to only speak to the person who serviced our car, I proceeded to ask where is the manager? I asked for that I never talked to after spending 30 minutes on the phone with the person that's not the manager. I asked for 1-800 number to call corporate. The response was we are privately owned we don't have a 1- 800 number. I said to them so who do you call that's over the building. The response was the manager of the property. Not really sure how things work at dealerships but please be aware of dealerships that scam you with diagnostic test I would not pay $1800 to have work done on my engine and leave with my engine light still on. I would not recommend this dealership to anyone please for the sake of your money with things being so expensive stay away from this dealership at all costs. read more

Try to get a key made here was confirmed by a member who worked here that I could get here and drove 40 miles and then they act like oh they can't do it horrible horrible response time horrible service do not buy a Honda from the dealership it is not a good one. read more

Service advisor Cliff Howard I high recommended seeing him on your next service visit awesome person!!!

Please save yourself the frustration and do not go to this dealership for anything at all. Earlier this year I brought my 2020 Pilot in for something covered under warranty. Since then I have been having random problems. My side mirrors don't work. The navigation screen/radio completely stop working. This is the closest Honda dealership to my house so a few weeks ago I made an appointment for them to check it out. I dropped off my car after hours and let them know I would need the car back that same day because I was leaving to go out of town. At 4pm I called for an update and was told my car had not been looked at. Not even looked at. I was told I would need to leave the car for at least a week for them to diagnose the problem. Needless to say I retrieved my vehicle. The service representative was very rude and condescending. Telling me that no other dealership would be able to help me for weeks. Now to today. Last night I dropped my car off at Lafontaine Honda in Dearborn which is quite a distance but where I purchased the vehicle new. The service rep called me first thing this morning to tell me they had figured it out. Mind you, I did not have an appointment because I have been out of town for a month working. It seems Ferndale Honda (pure Honda) destroyed several components within my dashboard when they did the initial "repair". So much then hen they removed the dash parts literally fell to the floor. Many wires where completely bent or severed. The parts that controlled the mirrors were totally broken off and just placed in the dashboard. I was told they do "repairs" on the repairs from ferndale frequently. Do yourself a favor and don't waste your time going to this place. read more

Unprofessional dealership, purchases parts and provides services without telling you!! Even one star seems unfair. I took my car in due to it acting funny and abnormal. Turns out that the turbo on the engine was bad and had to be replaced. While they were able to diagnose this issue, during the timeline of my car being there (Thursday to Tuesday) I had to be the one calling for any kind of update on my car. They never contacted me about what they were doing, which includes purchasing parts and providing service to my car without my approval and knowledge. I was always told things after the fact. They ordered a new turbo without my permission, when I found out and asked if it would be covered by warranty, they said "most likely" How do you not know? and if it's not covered, I would be the one covering the expense, which they said would have been $8-9k. They said they needed my car through the weekend but that I could have a rental car. I went in to retrieve said rental car, but half way through filling out the information, they lady told me to stop. Turns out their policy for rental cars is that you have to have Full Coverage Rental Insurance, rather the insurance I have, which is No Fault. More than half the people in Michigan have no fault, thus, they must turn away people all the time. How do they ever have returning customers?! I ended up having to rent a car from Enterprise and it costed me $400+ dollars. They called me when my car was ready to be picked up, and SURPRISE SURPRISE, told me they went ahead and changed the engine filter and my key fob, again WITHOUT MY PERMISSION. I told them I wasn't going to pay for that. Cliff, who is the gentleman I was working with, said he would "waive" it. I go to pick up my car and he informs me that they uninstalled the engine filter and key fob since I declined the service. I will never be back. read more

I went to pure Honda and had my rear breaks replaced I left the dealership and my breaks were squeaking I took my car back to the dealership twice for the same squeaking breaks Jim went a test drive with me and everytime I would ask him if her heard the squeaking breaks he would say that he didnt hear the breaks squeaking so I took that as an indication that pure Honda didn't want to resolve my squaking break issue at the end of the conversation Jim tells me to bring the car back if I continue to hear the noise as I explained to Jim that I drive this car ever day if there are any issues I address immediately why should I bring it back when its here today whatever your going to do when I bring it back you can do now at this point I can only say that I will never do business with pure Honda again read more

I have taken my Honda to this dealership for many years and have seen it go through different owners. I have a 2010 Honda Crosstour. Cliff is one of the service representatives. He is been at this Honda dealership for the entire time I have been bringing my car in for service. He is the most competent service representative I have worked with. He is always friendly and honest in his dealings with me. I was surprised he was not the Service Manager, as I believe he is a wonderful example of customer service. If you have to take your car in for service ask for Cliff. He is truly the best. read more

Cliff in the service department is THE MAN!! He is so kind, courteous, and hard working. He will always shoot it straight with you and is always extremely accommodating, respectful, and understanding. Cliff - you're the best!! read more

A sales agent from Pure Honda Ferndale responded to my Craigslist posting for 2020 Hyundaii SantaFe and offered to give 32.5K. Based on the google reviews I trusted them and visited the dealer. I even canceled my appointment that I had setup with Cargurus. Only after visiting in person and talking to the agents and the owner, I realized they are doing shady business of falsefully promising to pay an amount, but then try to buy for less. In my case, the promised amount was 32.5K, but they changed it to $29K when I visited personally. They test drove my vehicle and found everything as I had described, and only could come up with an excuse that prices change every day and they couldn't honor our initial agreement. Surprisingly the price they quoted was just one day before I visited them (how can car value go down in one day?). I had a long argument with Nate Taylor (General Sales Manager) and Sheldon Taylor (General Manager) explaining how unethical and unprofessional they were. Surprisingly the General Manager had argued that my time was not a waste saying that it is similar to visiting a dealer to purchase a car and ending up not buying one (LOL). He offered to pay 16cents/mile to compensate for my inconvenience (LOL). This is clearly an incident of shady effort from the dealer to lure people to visit them and then hoping they sell it cheap. read more

Grossly incompetent service center. Had my radiator replaced here. Check engine light came on a few months later. Took it to Troy Honda as it was closer at this time. They said radiator failed and was a third party non genuine Honda radiator. Would not trust Ferndale Honda. read more

Tried trading in my car because I need a long term/bigger and a car that is capable of driving my mother around due to her back problem. The sales person was very friendly. However, the sales manager, totally unprofessional. Offered me 5700$ less than Carvana would, (Carvana being if I needed to sell the car asap and my car is a brand new car). He looked at me and offered me the price like it's some sort of a joke. I get it it's winter time, so the sports car sales would be harder. However, he could've rejected the trade without treating it like a joke and throwing the offer out sarcastically. I don't need to sell the car, I decided to keep it. My mother thought it was unprofessional and immature how the whole discussion was handled. I will look for other dealerships if I ever decide to buy a Honda. Thanks. read more

I sent in for brake replacement. ...a little pricey as expected but Cliff worked with me and saved me extra. Really appreciate that. He was very friendly and helpful and informative. A keeper for sure! read more

I enjoyed doing business with John. I had just walked away from an "almost" deal with another dealership (one much more convenient and closer to my home)because of what I referred to as last minute traveling carnival tactics. I was upfront with John about what had happened and he was straightforward with me. I had already done all my fact checking and knew that John was being honest, informed and fair from the start in his negotiations creating a win-win situation. I appreciated the no hassle negotiations, the personal attention I was given, and the friendly staff. Neither John nor the gentleman in finance tried to rush me and they answered all of my questions. Ed even came by to say hello and answer questions. John took the time to thoroughly go over everything in the new car and even demonstrated how they work and asked if I wanted to practice anything instead of just explaining. I am really happy with my 2015 Accord and glad I decided to buy from Ferndale Honda. Martha read more

The nicest people! Had a flat on eight-mile as the Fourth of July holiday approached- this was the nearest place to stop. They changed the tire right away, putting on my spare and packed my car back up. Then they refused payment! Just a kindness on a hot holiday weekend to a frazzled driver. Made my day! read more

I had my Honda taken here before Christmas break and they left it half finished. Got half way down 8 mile to find out that they left the engine oil cap off and my tires were left 15 psi under what they were supposed to be. Then I called to get it resolved and they said they would refund me and never did. I will not be taking my car back again. If you would like your car to be in worse shape than it was before you took it in, I would take it here. read more

Had a blowout on the highway. They were fast, courteous and efficient in getting me back on the road quickly.

Service was great, my oil change was done in a timely manner! Everyone was very nice. However, when I needed a new tire it was much more pricey than any other Honda I've been to. I ended up going somewhere else for a new tire. read more